IT Operations Technician Resume Samples

An IT Operations Technician is responsible for the daily running of IT systems and networks including the preparation of backup systems and performing regular checks to ensure smooth functioning of such systems. Common tasks included on the IT Operations Technician Resume are – administering, monitoring, and supporting internal/external networks, servers, email, and security systems; configuring and setting up new server systems, scheduling and performing systems maintenance tasks, such as loading user application, and programs and data; identifying problems, and performing server backup and recovery operations.

Summary of skills that highlight a resume includes – huge experience in making and testing cables, operational knowledge of computer networking technologies, good knowledge of help desk, network and systems administration, and technical account management; the ability to prioritize and perform multi-task; and superior client service. Employers seek applicants with a diploma in a relevant field.

IT Operations Technician Resume example

IT Operations Technician Resume

Objective : Objective is to learn from and contribute to a team within an organization which utilizes my capability to accomplish technologically defined solutions.

Skills : Vmware, Windows 7, Windows Server 2012, Windows Server 2008, Veeam, Linux Administration, Active Directory, Microsoft Office.

Description :

    1. Performed various tasks related to end user support to servers, networks, as well as IT project planning and delivery.
    2. Provided technical assistance to computer system users.
    3. Answered questions or resolve computer problems for clients in person, via telephone, or from a remote locations.
    4. Provided assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
    5. Installed, configure, maintain, upgrade, and troubleshoot personal computers (PC) and workstations running client operating systems, like Microsoft Windows and Apple MacOS, and associated applications.
    6. Trained and assisted users in use of equipment and software.
    7. Recommended desktop and laptop hardware and software configurations.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma


IT Operations Technician Resume

Summary : Nine years professional IT Operations Technician experience. Cisco CCNA and CCNA Security Certified. Microsoft Certified IT Professional: Enterprise Desktop Support Technician on Windows 7 (MCITP). CompTIA A+, Network+, and Security+ Certified. Current SECRET security clearance. Well versed in all Microsoft operating systems.

Skills : Windows, Linux, Mac OS X, Servers, Switches, UPS, Knowledge Management, Customer Service, Computer Repair, Network Administration, Computer Installation, Software Installation.

Description :

    1. Performed OS migrations.
    2. Provided technical support for Citrix environment users.
    3. Utilized SCCM Remote tools and Windows Remote Desktop to support users.
    4. Performed print server administration and Group Policy Object maintenance.
    5. Supported VMware systems running virtual servers.
    6. Administered computer and user domain access in Active Directory and perform DHCP and DNS modifications to provide network access.
    7. Configured Xerox devices for use with SMB fax servers and email services.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science


IT Operations Technician Resume

Objective : IT Operations Technician with experience in Tier I & II, NOC, Data Center, telecommunications and helpdesk environments. Able to adapt in dynamic environments, provide support, meet challenges, and excels to provide quick response to avert problematic issues and alerts. Strong organizational, monitoring, troubleshooting, and communication skills.

Skills : Microsoft Windows, Microsoft Office, Command Center Monitoring, Office Administration, Trainer.

Description :

    1. Monitored Tandem/Bliss platform for interruption of service regarding zlinks.
    2. Notified and worked with clients as to links which are experiencing issues to resolve the matter and restore service.
    3. Provided analysis to identify system degradation or stoppages for host or off-host platforms.
    4. Supported internal clients regarding AS400 access, jobs, and printers on production floor.
    5. Ran health checks to monitor the AS400.
    6. Addressed any alerts, discrepancies, and escalate if needed.
    7. Monitored, ran triage, troubleshoot/inspected, escalated multiple platforms in Command Center to ensure they are running optimally; issues are addressed in a timely manner- and with minimal impact; and perform continual analysis of systems.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
B.A.

IT Operations Technician Resume

Summary : IT Operations Technician who has a passion for the web stack and thrives in constantly growing that knowledge in Rails and Javascript. Recently completed the full-time code immersion program at Tech Talent South in Raleigh and looking forward to applying my new skills in an internship or junior level web application role.

Skills : Windows Server, Vmware VSphere, ESXi, Dell PowerEdge.

Description :

    1. Provided Tier-1 and Tier-2 support for over 4000 internal users and phone support for 200 remote users.
    2. Migrated and re-terminated the backbone fiber connections for the entire Houston campus.
    3. Relocated the entire IT operations department, rerunning structure cable and moving all user workstations.
    4. Designed and built a test lab for server configuration and hardware troubleshooting training.
    5. Built PC and server imaging stations to decrease PC deployment times and increase imaging capacity.
    6. Troubleshot and rewired the executive floor security sensors, resolving a five-year-old security issue.
    7. Upgraded multiple departments to Windows 7, deploying over 60 custom imaged workstations.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Arts In Economics

IT Operations Technician Resume

Summary : IT Operations Technician Professional possessing nearly 10 years of experience in the installation, configuration, support, and administration of enterprise technology.

Skills : Remedy, Active Directory, EDMS, Microsoft Outlook, Vmware, Remote Access.

Description :

    1. Set up and configured iPhones and iPads for deployment to technicians the field.
    2. Served as the primary point of contact for all Windows Server and Networking issues.
    3. Responsible for first call resolution on all customer issues.
    4. Used of instrumentation for destructive analysis, fault isolation and sampling related to root cause analysis.
    5. Worked days and hours: CWW, A-Shift.
    6. Operated Failure Analysis Equipment [FIB, TEM, SEM] independently.
    7. Worked entire 12 hour shift. Sit down for prolonged periods of time.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Master Of Science In Cybersecurity

IT Operations Technician Resume

Objective : IT Operations Technician with 3+ years of experience in Answering questions about the organization and provides callers with address, directions, and other information, and also Welcoming on-site visitors, determines nature of business and announces visitors to appropriate personnel.

Skills : Project Management, Risk Management, Project Planning, Waterfall, Project Coordination, SIP, VOIP, Telecommunications, Information Technology.

Description :

    1. SCCM and Altiris Server software pushes of images and also included Dell hardware at end of lease for customers.
    2. Served as one of the single points of contact for server and network infrastructure issues for Atlas Copco North America.
    3. Upgraded laptop and mobile hardware for upper management and company executives.
    4. Monitored tools and systems include: CICS; Tandem; BSM; Prognosis; Service Desk; Mainframe; Robot Console/Message Center.
    5. Deployed PC and Thin Client images and scripts using OS Deployment SCCM Task Sequences.
    6. Maintained backups of PC'S and an Image repository for deploying new PC'S.
    7. Installed, configured, maintained, and upgraded server operating systems and applications, for use in websites, data centers, enterprise resource planning, file sharing, etc.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Master Of Science

IT Operations Technician Resume

Headline : To establish a long-term career in a company where I may utilize my IT Operations Technician professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.

Skills : Team Work, Operational Skills.

Description :

    1. Served as a Junior Systems Administrator, set up and configured PCs for new hires.
    2. Provided 24/7 on-call support for multiple Atlas Copco sites around the country.
    3. Assisted with customer support procedures and escalation processes in a customer facing environment.
    4. Assisted in scheduling and dispatching aircrews, obtaining flight clearances, maintaining aircrew training records, compiling reports, and maintaining required publications for Flight Crew Information File (FCIF) and other required publications.
    5. Input, updated, and retrieved aircrew data using Air Force ARMS at the squadron level. 
    6. Entered aircrew flying and ground training accomplishments into ARMS.
    7. Assisted the aviation resource management specialist in assessment of aviation resource management program and planning activities through analysis of data and reports and the determination of special pay allocations.
                      Years of Experience
                      Experience
                      5-7 Years
                      Experience Level
                      Level
                      Executive
                      Education
                      Education
                      MS

                      IT Operations Technician Resume

                      Objective : IT Operations Technician, Bellevue University Years of experience in highly competitive and technical fields: Information Technology, Shipboard Communications, Record Messaging, Data analysis, and tools; Communications hardware planning, installation, and troubleshooting; Network support; System Analysis; Application Support and Customer relations.

                      Skills : Planning Skills, Communication Skills.

                      Description :

                        1. Performed file transmission monitoring, and helpdesk functions.
                        2. Properly identified issues that could potentially impact customers.
                        3. Detailed reporting of issues or incident escalation using CA Service Desk.
                        4. Possessed strong communication skills.
                        5. Communicated with customers via phone, email, and chat tools.
                        6. Ability to formulate pages and write-ups from technical and non-technical documentation.
                        7. Performed work supporting Status of Resources and Training Systems (SORTS) reporting and planning activities related to SORTS. 
                      Years of Experience
                      Experience
                      2-5 Years
                      Experience Level
                      Level
                      Executive
                      Education
                      Education
                      BS In Information Technology

                      IT Operations Technician Resume

                      Objective : IT Operations Technician with 0 years of experience developing secure -2 systems and networks (TCP/IP network) through the evaluation of best practices and security policies, designing disaster recovery plans, performing intrusion detection tests, system scanning and integration, and quality assurance for the confidentiality and integrity of sensitive information.

                      Skills : Training Skills, Supporting Skills.

                      Description :

                        1. Monitored mainframe and distributed systems to ensure established levels of service are achieved.
                        2. Contacted the appropriate group for remediation of failed jobs.
                        3. Followed established schedule for the completion of daily jobs.
                        4. Documented the resolution of incidents in Service Manager.
                        5. Performed weekly maintenance on mainframe servers.
                        6. LA Responsible for local and remote support/maintenance of all computer-related equipment and software for various locations throughout Louisiana and Houston, TX.
                        7. Provided internal and external customers with exceptional 24x7 customer service support including billable requests and physical security functions Imaging & deploying PCs/laptops.
                      Years of Experience
                      Experience
                      0-2 Years
                      Experience Level
                      Level
                      Entry Level
                      Education
                      Education
                      A.A.S. In Telecommunications

                      IT Operations Technician Resume

                      Objective : As an IT Operations Technician, responsible for Monitoring visitor access and issuing badges when required, and also Processing daily incoming and outgoing mail and packages.

                      Skills : Technician, MS office.

                      Description :

                        1. Assisted in the setup of a new building installation, including wiring, design, security and equipment setup.
                        2. Assisted with the operations of the IT Help Desk.
                        3. Utilized proprietary, custom and online databases and programs to perform research.
                        4. Multi-tasked is essential in this position, emphasizing on speed and accuracy while working both independently and as a team.
                        5. Exercised in-depth research techniques in using regulated databases, social media sites, Internet research, and data analysis on each case.
                        6. Migrated user data.
                        7. Responsible for maintenance of network printers, wireless access points and repeaters on the corporate network.
                      Years of Experience
                      Experience
                      2-5 Years
                      Experience Level
                      Level
                      Executive
                      Education
                      Education
                      BS