IT Service Desk Analyst Resume
Objective : IT Service Desk Analyst is support over 5000+ users face to face, remotely using Bomgar and communicator, via email and over the phone logging issue using the ITSM logging system.
Skills : Windows, Desktop Support, Coaching, Leadership, Communication.
Description :
- Identified trends and created documentation to address common reported problems and issues in Service Now.
- Reported to managers on any issue that could significantly impact the business Apply remote software distribution technologies for the Windows operating system via SCCM.
- Assisted in the creation of processes and procedures to ensure first call resolution.
- Detailed and accurate information when troubleshooting.
- Ensured the client is kept up-to-date with progress and action on all incidents and service requests.
- Installed software updates and ensure current patches are running on end-user machines.
- Managed user accounts in Active Directory to disable, delete, reset passwords, and add mailboxes.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Sr. IT Service Desk Analyst Resume
Objective : Desire an Information Technology position. Offering excellence in keeping abreast of technology by research and the ability to troubleshoot major computer problems.
Skills : Autocad, Solidworks, Training, Detail Oriented, Dependable, Project Management.
Description :
- Determined software/hardware needs.
- Supported the current IT infrastructure.
- Installed hardware and software systems.
- Supported Security cameras.
- Provided data backups of the footage.
- Maintained cable support within our IDF closets.
- Setup wireless/wired networking solutions for the port offices we provide technical support for.
- Configured network switches.
Experience
2-5 Years
Level
Junior
Education
Associates
Jr. IT Service Desk Analyst Resume
Headline : Over 4 years experience in the IT industry, such as working in Wintel Win XP/7/10 Environments, Cisco VPN, WebEx, Network Connectivity Troubleshooting, Active Directory, Remote Desktop and Printer Queue Management and Microsoft Office Technical Support.
Skills : Call logging, Daily MIS report, Weekly Tracker, Service desk mails handling.
Description :
- Installed, Set up and Configured HP, OKI, and Xerox model network and local printers and multifunction devices.
- Performed basic maintenance such as replacing ink and toner cartridges also removing paper jams.
- Assisted all network printers/scanners by clearing out printer queues to resolve print issues, restarting services, reloading drivers on the server.
- Configured data and user profiles in Exchange Servers, Supported archived PST files, Mailbox clean up, Setting Rules and troubleshooting functionality issues with Outlook.
- Added and removed members from distribution lists and groups.
- Recovered and backed up archive PST files from Outlook also backed up and migrated files to multiple machines.
- Installed drivers for computer hardware.
- Connected workstations to the network domain and added users to the admin group.
Experience
5-7 Years
Level
Executive
Education
Computer Electronics
IT Service Desk Analyst III Resume
Headline : IT Service Desk Analyst with profound knowledge of service desk position, excellent communication and writing skills seeking an entry-level IT Security Analyst position with a well-established organization.
Skills : Active Directory, VPN, Windows 7, Windows 8, Mac OS X, Word, IOS, Android.
Description :
- Provided first-level technical support for Sonic Healthcare employees to support laboratory devices/instruments and applications.
- Provided excellent customer service for each user calling our main Service Desk number.
- Diagnosed and resolved problems related to the use of workstation hardware, software applications, peripheral devices, communication packages, host and LAN/WAN connectivity or other problems.
- Created weekly and monthly Service Desk ticket and SLA reports.
- Managed support, monitoring, and maintenance of security software and user access to intranet and internal network and resources.
- Provide technical support to the administrative and technical staff of 1000+ employees, users in remote locations, traveling users, and external customers on property.
- Demonstrated expertise in Microsoft Windows and Microsoft office suite, as well as providing extensive support for email and mobile devices such as iPhone, android, bes, blackberry, and Zimbra.
Experience
5-7 Years
Level
Executive
Education
AAS
IT Service Desk Analyst II Resume
Headline : Energetic and self-motivated IT technician certified in CompTIA A+, Network+ and Apple ACMT with 6 years of technical support experience and 15 years of customer service and call center experience has performed installation, deployment and Move Add and Change of hardware and software.
Skills : CompTIA A+, CCENT, Active Directory, Apple, Android, Blackberry, Lotus Notes, Microsoft Office.
Description :
- Worked with a team of 5 IT help desk analysts, supporting 3500 users in all CenterLight Sites throughout NYC and Westchester.
- Responded to technical assistance requests, including the triage and escalation of tickets and calls to the proper departments, Closing 300-350 tickets per month.
- Utilized GWI's support ticketing system to track all user interactions and record a summary of issue resolution.
- Use of Remote Desktop Connection and Bomgar Representative Console programs to provide remote support to end-users.
- Manage, create and terminate user accounts, onboarding new users and modifying passwords using Active Directory software, Quest One Active Roles.
- Created accounts for eChamp and troubleshooting Citrix printing and terminal server issues by granting permissions and using registry keys.
- Assisted work from home end users, troubleshooting issues with VPN, security, Citrix Access Gateway, and connectivity issues.
Experience
5-7 Years
Level
Executive
Education
Media Technology
IT Service Desk Analyst I Resume
Summary : IT Service Desk Analyst with over 12 years of experience in various computer industries. Fluent in Windows Operating Systems and Office applications.
Skills : Microsoft Windows XP/7, Internet Explore.
Description :
- Used LogMeIn to remotely resolve issues.
- Responded to support tickets in TrackIT with detailed documentation.
- Traveled onsite to resolve complex issues.
- Diagnosed hardware, software, networking, and sensor issues.
- Contacted vendors to resolve complex issues and coordinate onsite service when needed.
- Upgraded old PCs with new Dell desktops.
- Managed desktop and server support, installations, and software upgrades.
Experience
7-10 Years
Level
Management
Education
Liberal Arts
IT Service Desk Analyst/Specialist Resume
Summary : Over 2+ years of experience in Software Testing. Expertise in Manual Testing of web and mobile applications. Having good exposure in Agile Methodology.
Skills : Help Desk Analyst, IT Specialist, IT Executive.
Description :
- Assisted in resolving various technical issues and processes in a timely manner which is easily understood globally by internal and external users.
- Provided excellent troubleshooting support with iManage Desk site, Filesize, Worksite, break-fix issues and how to support.
- Provided support for legal operations to attorneys, paralegals and support staff.
- Provided important troubleshooting information and documentation to members in the Service Desk to help maintain our 73% first call resolution.
- Expanded knowledge with styles, table of contents, numbering, tables, and formulas.
- Provided assistance with the rollout of the BYOD (Bring Your Own Device) project.
- Assisted with the rollout of the Windows 7 project; aided with imaging 500 plus workstations.
Experience
7-10 Years
Level
Management
Education
Technical Management
Lead IT Service Desk Analyst Resume
Summary : To find a IT Service Desk Analyst position that allows to use education and abilities. To maintain and improve current systems, provide leadership, and contribute to a team environment.
Skills : IT Trouble Shooting And Resolution, Reports And Dashboard Creation, Subject Matter Expert.
Description :
- Provided desktop support for workstations and laptops.
- Identified and resolved hardware and software issues, network/internet problems, and browser issues (java/proxy/cache issues).
- Configured and reconfigured new or current laptops/desktops to be deployed into the field or redeployed to other users.
- Placed orders for new workstations and warranty maintenance.
- Worked with 3rd party vendors for technical support of proprietary software products.
- Managed an internal licensing system for Kofax VRS licenses.
- Created and managed Active Directory and Exchange accounts.
- Configured, installed and mapped network printers.
Experience
7-10 Years
Level
Management
Education
Certification
Associate IT Service Desk Analyst Resume
Headline : To secure a IT Service Desk Analyst position where can contribute extensive IT background, customer service skills, and people oriented training.
Skills : IT Analyst, Help Desk Associate, Software Engineer.
Description :
- Referred difficult issues to upper management while maintaining positive rapport with the customer.
- Supported customers having data connectivity issues Responded to customer service emails in a timely and effective manner.
- Provided Severity Level support as Duty Agent.
- Able to work alone, without direct supervision, adept at handling calls with varying needs and severities, and regularly do research for the night shift.
- Received incidents/calls and made the determination on when to present for severity determination.
- Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
- Monitored and tested fixes to ensure adequate resolution.
Experience
5-7 Years
Level
Executive
Education
Computer Science
IT Service Desk Analyst Resume
Headline : Over 8+ years of experience in cross functional sectors with core technical, mentoring and management experience, aspiring for a Leadership position within any Service sector wherein strengths are applied to the best resulting in mutual growth.
Skills : Technical Support, Requirements Gathering, Requirements Analysis, Applications.
Description :
- Responded to all incoming contacts (phone/email/online) in regard to a multitude of technical issues.
- Documented technical incident/request specifics in the Incident Management System.
- Resolved technical incidents through the use of experience, available documentation, and tools.
- Participated in continuous process improvement activities, making recommendations whenever possible.
- Participated in project work Comply with HIPAA, diversity principles, corporate integrity, compliance program policies, and other applicable corporate and departmental policies.
- Maintained complete confidentiality of the company-related business.
- Maintained effective communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.
Experience
5-7 Years
Level
Executive
Education
Information Technology