L1 Network Engineer Resume Samples

Description :

1. Conducted POC on various devices.
2. Responsible for taking secure meeting sessions to support customers in troubleshooting network issues.
3. Responsible for the uptime of the various client projects being managed/monitored.
4. Ensured that the tickets raised per shift were closed as per SLA and if not escalated as per the escalation Matrix defi).
5. Troubleshot complex customer network issues (LAN and WAN) and provided corrective actions to restore customer services.
6. Troubleshot and resolved complex WAN issues in coordination with carriers and suppliers.
7. Acted as technical escalation point of contact for Level 1 engineers and all other internal and external issues regarding Voice and Data services.

Experience

5-7 Years

Level

Executive

Education

BSc IT

Description :

1. Responsible for improving the performance of the customer network, devices, and services.
2. Responsible for cross-functional coordination to resolve internal and customer-related issues.
3. Maintained internal and customer communication during the ticket resolution.
4. Escalated issues to the next level as per defined procedures.
5. Responsible for documentation of customer network and updating internal knowledge database.
6. Executed project tasks, including but not limited to gathering customer technical requirements, and configuring routers, switches, firewalls, and other associated network devices if any.
7. Created MOP/SOP and responsible for change management.

Experience

0-2 Years

Level

Entry Level

Education

BSc IT

Description :

1. Assisted in the creation of Root Cause Analysis (RCA).
2. Adhered to and complied with the defined processes and tasks assigned.
3. Monitored System Resource utilization, trending, and capacity planning.
4. Coordinated with Field Engineers to troubleshoot issues related to Critical problems.
5. Identified and mitigated various security threats Maintaining internal IT Systems in adherence with the policies and standards.
6. Assisted Senior support tiers with project-based configuration and deployment work.
7. Owned the change request and incidents to determine root cause

Experience

2-5 Years

Level

Junior

Education

BSc CS

Description :

1. Responsible for installation and commissioning of new network device points through OFC/ UTP/ DSL/ Wireless based LAN technology.
2. Responded to emergency or on-call situations promptly.
3. Installed, diagnosed, repaired, maintained, and upgraded all hardware and equipment.
4. Troubleshot networking issues and implement necessary improvements.
5. Created and managed billing management access for relevant stakeholders.
6. Oversaw Azure billing and ensured accuracy and transparency in billing processes.
7. Maintained internal and customer communication during the ticket resolution.

Experience

0-2 Years

Level

Fresher

Education

BSc CS

Description :

1. Monitored performance and ensure system availability and reliability.
2. Monitored System Resource utilization, trending and capacity planning.
3. Provided L1 support and troubleshooting to resolve issue.
4. Worked within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
5. Liaised with vendors and other IT personnel for problem resolution.
6. Developed and managed budgets for cloud services, ensuring cost optimization and efficiency.
7. Monitored usage and expenses, identified cost-saving opportunities, and implemented measures to control expenditures.

Experience

7-10 Years

Level

Senior

Education

BSc CS

Description :

1. Monitored network and system performance and identified potential issues or problems in the client infrastructure.
2. Responded to alerts and notifications from network monitoring tools and took appropriate action to resolve issues.
3. Identified problems and errors prior to or when they occur.
4. Conducted regular network and system maintenance tasks, including software updates hardware replacement, and configuration changes.
5. Performed routine system and network health checks and take corrective action as needed.
6. Routinely identified common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
7. Created and maintained documentation related to network and system configurations, procedures, and policies.

Experience

5-7 Years

Level

Executive

Education

BSc CS

Description :

1. Tracked all planned and unplanned Systems and Applications outages through trouble ticketing systems and reporting tools.
2. Collaborated with other members of the IT team to troubleshoot and resolve network and system issues.
3. Provided support and assistance to end-users as needed.
4. Investigated first-line incidents assigned and identified the root cause of incidents and problems.
5. Executed approved maintenance activities including patching and configuration changes.
6. Followed the required handover procedures for shift changes to ensure service continuity.
7. Updated existing knowledge articles or create new ones.

Experience

10+ Years

Level

Management

Education

BSc CS

Description :

1. Expert in working in a network operations center is preferred.
2. Responsible for coordinating with Field Engineers to troubleshoot issues related to Critical branches/offices.
3. Identified and mitigated various security threats maintaining internal IT systems in adherence with SBI policies and standards.
4. Assisted senior support tiers with project-based configuration and deployment work.
5. Responsible for maintaining the systems that allow Customers to function and communicate, both internally and externally, daily.
6. Responsible for Onsite technical implementation, installation, and hardware configuration when required.
7. Supported in Routing, Switching, IP Protocol, VLAN, LAN, WAN , MPLS,ILL, Broadband, 2G, 3G/4G.technical non-technical work ,active passive, BGP, OSPF, load balancing, Load Sharing within given network.

Experience

0-2 Years

Level

Entry Level

Education

BSc CS

Description :

1. Responsible for designing, installing, and maintaining the communications, file sharing, and general IT resources used by the organization.
2. Diagnosed and quickly resolved a wide range of networking problems to help minimize downtime.
3. Performed basic troubleshooting like log collection, capturing environmental challenges, troubleshooting errors, and escalating to L2 if required.
4. Worked with respective teams toward resolution.
5. Implemented and monitored security measures for the protection of computer systems, networks, and information.
6. Identified and implemented technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks.
7. Managed and supported LANs, WANs, network segments, Internet, and intranet systems.

Experience

0-2 Years

Level

Fresher

Education

BSc IT

Description :

1. Provided regular status reports to management and conduct occasional surveys of customer satisfaction.
2. Responsible for maintaining, supporting a local and wide-area network (LAN/WAN) that, includes planning, evaluation, configuration, acquisition, design, installation, maintenance, testing, and coordination.
3. Coordinated with vendors/end customers for installation network-related inquiries/queries.
4. Conducted research and development activities to optimize Office 365 deployment and utilization.
5. Negotiated contracts and agreements with cloud service vendors to obtain favorable terms and pricing.
6. Managed relationships with vendors to ensure service level agreements (SLAs) are met and issues are promptly addressed.
7. Designed and implemented networking solutions to optimize performance and security in cloud environments.

Experience

7-10 Years

Level

Senior

Education

BSc CS