L1 Network Engineer Resume Samples

The role of an L1 Network Engineer or Level 1 Network Engineer, is an entry-level professional who is responsible for providing support in the maintenance and troubleshooting of computer networks within an organization. Major duties and responsibilities that are commonly denoted on the L1 Network Engineer Resume include the following – monitoring network performance, identifying and resolving connectivity issues, assisting in the configuration of network devices such as routers, and switches; and ensuring the stability and efficiency of the organization’s computer network.

Apart from technical skills, the following traits are needed – a solid foundational understanding of network concepts, protocols, and technologies; problem-solving skills, attention to detail, effective communication skills, the ability to collaborate with IT professionals, and experience in troubleshooting and resolving network-related issues. To become an L1 Network Engineer, one needs to have a bachelor’s degree in Information Technology or Computer Science or a related field.

L1 Network Engineer Resume example

L1 Network Engineer Resume

Headline : As an L1 Network Engineer, ability to understand and use appropriate methods, tools, and applications have a rational and organized approach to work provide 1st level support, and take ownership of Incident and Problem cases.

Skills : Understanding of network topologies and basic Networking Knowledge.

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Description :

  1. Conducted POC on various devices.
  2. Responsible for taking secure meeting sessions to support customers in troubleshooting network issues.
  3. Responsible for the uptime of the various client projects being managed/monitored.
  4. Ensured that the tickets raised per shift were closed as per SLA and if not escalated as per the escalation Matrix defi).
  5. Troubleshot complex customer network issues (LAN and WAN) and provided corrective actions to restore customer services.
  6. Troubleshot and resolved complex WAN issues in coordination with carriers and suppliers.
  7. Acted as technical escalation point of contact for Level 1 engineers and all other internal and external issues regarding Voice and Data services.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BSc IT


Assistant L1 Network Engineer Resume

Objective : As an Assistant L1 Network Engineer, monitor network performance using tools and software to identify issues or potential problems and generate and maintain network performance reports.

Skills : protocols (TCP/IP, DNS, DHCP), and OSI model.

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Description :

  1. Responsible for improving the performance of the customer network, devices, and services.
  2. Responsible for cross-functional coordination to resolve internal and customer-related issues.
  3. Maintained internal and customer communication during the ticket resolution.
  4. Escalated issues to the next level as per defined procedures.
  5. Responsible for documentation of customer network and updating internal knowledge database.
  6. Executed project tasks, including but not limited to gathering customer technical requirements, and configuring routers, switches, firewalls, and other associated network devices if any.
  7. Created MOP/SOP and responsible for change management.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
BSc IT


Junior L1 Network Engineer Resume

Objective : As a Junior L1 Network Engineer, assist in the setup and configuration of network devices such as routers, switches, and access points and perform basic configurations under the guidance of senior network engineers.

Skills : Troubleshooting, Hardware Configuration.

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Description :

  1. Assisted in the creation of Root Cause Analysis (RCA).
  2. Adhered to and complied with the defined processes and tasks assigned.
  3. Monitored System Resource utilization, trending, and capacity planning.
  4. Coordinated with Field Engineers to troubleshoot issues related to Critical problems.
  5. Identified and mitigated various security threats Maintaining internal IT Systems in adherence with the policies and standards.
  6. Assisted Senior support tiers with project-based configuration and deployment work.
  7. Owned the change request and incidents to determine root cause
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BSc CS

Associate L1 Network Engineer Resume

Objective : As an Associate L1 Network Engineer, responsible for coordination with users for the smooth functioning of IT infrastructure and timely delivery of IT support.

Skills : Network Monitoring, Customer Support.

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Description :

  1. Responsible for installation and commissioning of new network device points through OFC/ UTP/ DSL/ Wireless based LAN technology.
  2. Responded to emergency or on-call situations promptly.
  3. Installed, diagnosed, repaired, maintained, and upgraded all hardware and equipment.
  4. Troubleshot networking issues and implement necessary improvements.
  5. Created and managed billing management access for relevant stakeholders.
  6. Oversaw Azure billing and ensured accuracy and transparency in billing processes.
  7. Maintained internal and customer communication during the ticket resolution.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Fresher
Education
Education
BSc CS

Senior L1 Network Engineer Resume

Summary : As a Senior L1 Network Engineer, responsible for providing managed service to our clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.

Skills : Documentation and understanding of fundamental network security.

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Description :

  1. Monitored performance and ensure system availability and reliability.
  2. Monitored System Resource utilization, trending and capacity planning.
  3. Provided L1 support and troubleshooting to resolve issue.
  4. Worked within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
  5. Liaised with vendors and other IT personnel for problem resolution.
  6. Developed and managed budgets for cloud services, ensuring cost optimization and efficiency.
  7. Monitored usage and expenses, identified cost-saving opportunities, and implemented measures to control expenditures.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
BSc CS

L1 Network Engineer Resume

Headline : As an L1 Network Engineer, understanding of fundamental networking concepts such as IP addressing, subnetting, and network protocols (TCP/IP, UDP).

Skills : Operating Systems, Communication Skills.

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Description :

  1. Monitored network and system performance and identified potential issues or problems in the client infrastructure.
  2. Responded to alerts and notifications from network monitoring tools and took appropriate action to resolve issues.
  3. Identified problems and errors prior to or when they occur.
  4. Conducted regular network and system maintenance tasks, including software updates hardware replacement, and configuration changes.
  5. Performed routine system and network health checks and take corrective action as needed.
  6. Routinely identified common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
  7. Created and maintained documentation related to network and system configurations, procedures, and policies.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BSc CS

L1 Network Engineer Resume

Summary : As an L1 Network Engineer, stay updated on the latest features and capabilities of Office 365 and recommend innovative solutions to enhance productivity.

Skills : Network Configuration, Hardware Installation and Maintenance.

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Description :

  1. Tracked all planned and unplanned Systems and Applications outages through trouble ticketing systems and reporting tools.
  2. Collaborated with other members of the IT team to troubleshoot and resolve network and system issues.
  3. Provided support and assistance to end-users as needed.
  4. Investigated first-line incidents assigned and identified the root cause of incidents and problems.
  5. Executed approved maintenance activities including patching and configuration changes.
  6. Followed the required handover procedures for shift changes to ensure service continuity.
  7. Updated existing knowledge articles or create new ones.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
BSc CS

L1 Network Engineer Resume

Objective : As an L1 Network Engineer, Liaise with TAC, vendors, and other IT personnel for problem resolution-ability to work and effectively prioritize in a highly dynamic work environment that includes a global focus.

Skills : Basic Security Knowledge and vendor Certifications.

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Description :

  1. Expert in working in a network operations center is preferred.
  2. Responsible for coordinating with Field Engineers to troubleshoot issues related to Critical branches/offices.
  3. Identified and mitigated various security threats maintaining internal IT systems in adherence with SBI policies and standards.
  4. Assisted senior support tiers with project-based configuration and deployment work.
  5. Responsible for maintaining the systems that allow Customers to function and communicate, both internally and externally, daily.
  6. Responsible for Onsite technical implementation, installation, and hardware configuration when required.
  7. Supported in Routing, Switching, IP Protocol, VLAN, LAN, WAN , MPLS,ILL, Broadband, 2G, 3G/4G.technical non-technical work ,active passive, BGP, OSPF, load balancing, Load Sharing within given network.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
BSc CS

L1 Network Engineer Resume

Objective : As an L1 Network Engineer, responsible for Network and security systems, implementing, monitoring the infrastructure, and solving L1/L2 problems.

Skills : Scripting and Automation, Remote Access Tools.

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Description :

  1. Responsible for designing, installing, and maintaining the communications, file sharing, and general IT resources used by the organization.
  2. Diagnosed and quickly resolved a wide range of networking problems to help minimize downtime.
  3. Performed basic troubleshooting like log collection, capturing environmental challenges, troubleshooting errors, and escalating to L2 if required.
  4. Worked with respective teams toward resolution.
  5. Implemented and monitored security measures for the protection of computer systems, networks, and information.
  6. Identified and implemented technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks.
  7. Managed and supported LANs, WANs, network segments, Internet, and intranet systems.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Fresher
Education
Education
BSc IT

L1 Network Engineer Resume

Summary : As an L1 Network Engineer, collaborate with other team members to develop automation strategies and deployment processes and will become an integral part of the NOC team 247 support.

Skills : Remote Access Tools, Network Performance Tuning.

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Description :

  1. Provided regular status reports to management and conduct occasional surveys of customer satisfaction.
  2. Responsible for maintaining, supporting a local and wide-area network (LAN/WAN) that, includes planning, evaluation, configuration, acquisition, design, installation, maintenance, testing, and coordination.
  3. Coordinated with vendors/end customers for installation network-related inquiries/queries.
  4. Conducted research and development activities to optimize Office 365 deployment and utilization.
  5. Negotiated contracts and agreements with cloud service vendors to obtain favorable terms and pricing.
  6. Managed relationships with vendors to ensure service level agreements (SLAs) are met and issues are promptly addressed.
  7. Designed and implemented networking solutions to optimize performance and security in cloud environments.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
BSc CS