Technical Operations Manager Resume Samples

Description :

1. Established a modern IT infrastructure and process, from the ground up, after a several-year lack of IT leadership within the organization.
2. Guided technology operations for a systems-focused component of larger Public Group worldwide marketing operations.
3. Managed capital and operations budgets to align service and project requirements with business goals.
4. Served as a contributing member of the Market Forward management team. Oversaw technology needs for the Paris office of Market Forward.
5. Selected Accomplishments: Established a foundation to allow Market Forward to grow revenue.
6. Reduced disorganization; implemented policies, processes and process improvements to streamline operations.
7. Cut costs and created predictability of response for internal teams, clients, and business partners.

Experience

5-7 Years

Level

Executive

Education

MBA

Description :

1. Responsible for the daily operation and management of a busy computer consulting and outsourcing firm.
2. Managed a staff of technicians and collectively oversaw the IS operations of twenty-two outsourced networks.
3. Responsible for the daily direction and scheduling of field technicians.
4. Developed standard operating procedures and business continuity plans for our outsourced clients.
5. Provided customer relations support to all of our clients. Specifically aiding in directing new business support models.
6. Worked directly with the president / CEO on business development strategies.
7. Responsible for product evaluations, the RFQ process, and partner/reseller recommendations.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Responsible for hiring, promoting, scheduling, and coaching including termination of technicians.
   
2. Directly responsible for operations of eight theaters including all sound, lighting, rigging, preventative maintenance, repairs, scheduling, and personnel.
3. Approved all set design blueprints while also securing leading-edge technology.
4. Assisted in the design and installation of all sound, lighting, electrical, and projection of an existing structure converted into a new theater.
5. Developed all maintenance schedules for equipment, repairs, and buildings within the department.
6. Scheduling of annual rigging inspections of all fly systems. Developed and implemented a budget.
7. Responsible for inventory control ensuring parts were available to guarantee no downtime.

Experience

7-10 Years

Level

Management

Education

AS

Description :

1. Supported GLP research as SME for all operational equipment, preventive maintenance, calibrations, equipment records, and documentation.
2. Served as System Administrator and SME for animal ordering, census, clinical records,  and environmental monitoring systems.
3. Authored SOPs and archived GLP documentation/records.
4. Trained and led union staff of 15 Veterinary Sciences animal care technicians.
5. Passed all regulatory inspections and audits successfully.
6. Maintained FDA, USDA, AAALAC, and GQRC inspection-ready Vivarium facilities.
7. Played an instrumental role in Vivarium facility projects as a liaison between Drug Safety Evaluation Management and Facilities.

Experience

5-7 Years

Level

Consultant

Education

Animal Science

Description :

1. Managed day-to-day operations of the Technical Operations Department, including Components and the Processing Laboratories.
2. Supervised all Laboratory Technicians and three Laboratory Supervisors; includes hiring, performance evaluations, disciplinary action, and terminations.
3. Performed testing of laboratory work review prior to lot release.
4. Reviewed of quality control records and follow-up on corrective action.
5. Resolution of issues raised by the existing critical control points monitoring program.
6. Quarantined products including determining the disposition of products after receiving post-donation information.
7. Interfaced with customer hospitals regarding component issues and research or biotechnology companies regarding joint projects.

Experience

2-5 Years

Level

Junior

Education

Business

Description :

1. Managed all facility business operations of two main facilities, six satellite locations, and one warehouse.
2. Executed all facility project management as assigned by the CEO.
3. Conducted internal audits, inspections, and managed all maintenance programs and vendor outsourcing.
4. Directed all purchasing, procurement, accounting, IT services, building systems, training, security, shipping and receiving.
5. Served as company liaison to all governmental agencies. Oversaw budgets and Accounts Payable for the department.
6. Developed and instituted new KPI, OSHA, CMMS and Life Safety programs Managed all facility upgrades, construction, and inspections.
7. Created and modernized Policy and Procedures for all technical and maintenance programs.

Experience

5-7 Years

Level

Executive

Education

Business Administration

Description :

1. Responsible for meeting all relevant statutory and mandatory requirements associated with operations.
2. Worked within the framework of the company's core values, as well as promoting its ethos and mission statement.
3. Developed and managing interdisciplinary teams for multi-party projects.
   
4. Participated in the sales process by identifying business development potential.
5. Wrote up reports on business operations for the executive staff.
6. Attended regular progress meetings with Senior Managers and Directors.
7. Created a positive culture where the work can get done. Overall responsibility for short/medium-term planning and organization of all resources.
8. Identified and managed risks, issues, and dependencies.

Experience

7-10 Years

Level

Consultant

Education

Management

Description :

1. Responsible for the growth and sales of the health club which exceeds.
2. Installed and maintained Technogym equipment. Oversaw inventory, payroll, bank transactions, and general club maintenance.
3. Connected and maintained servers, network, Wi-Fi, desktops, and printers.
4. Monitored employee performance setting individual goals for growth and success in their positions Troubleshoot hardware and software issues.
5. Handled all software upgrades and maintenance of the Technogym wellness system with Smartkey.
6. Ran all daily operations including ordering products, managing cash flow, and negotiating with vendors.
7. Developed and enforced company policies/procedures and complied with state codes and regulations.

Experience

5-7 Years

Level

Executive

Education

Economics

Description :

1. Planned and executed computerized documents needed for reports to Comcast Cable.
2. Worked excellent with all levels of management and field supervisors in the Comcast Cable area of Dallas.
3. Setup and implemented training for technicians on both CATV and high-speed internet.
4. Exceeded expectations of the contract or agreement between Comcast and Procom services.
5. Gained confidence and secured new projects offered by Comcast Cable. Provides managerial and technical guidance to staff.
6. Manages daily operational aspects of all technical processes and helps with issue resolution.
7. Wrote proposals for potential clients and remain involved until completion.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Aspected of technical operations in a franchise area for a publicly held company.
2. Developed and administered an operating budget and a capital budget.
3. Provided subject matter expertise through improved training.
4. Wrote specifications, ordered materials, and coordinated team efforts to facilitate outstanding customer service.
5. Reduced employee turnover through improved hiring practices and training programs.
6. Designed fiber interconnects for headend eliminations. Managed four direct and forty-five indirect reports.
7. Trained and validate hourly employees in the day-to-day operations of software tools.

Experience

2-5 Years

Level

Junior

Education

Accounting

Description :

1. Managed all technical operations for telecom services. Oversaw all new jobs and completed the technical scheduling.
2. Trained all technicians on communications equipment.
3. Managed the customer service department to ensure high-quality customer satisfaction.
4. Ensured job reports were completed properly and on-time.
5. Senior point man to assisted techs with technical questions and needs during projects.
6. Reported directly to the owner of the company, and supervised 10 technicians.

Experience

2-5 Years

Level

Junior

Education

Diploma