Lead Teller Supervisor Resume Samples

The job purpose of a Lead Teller Supervisor is to supervise the Tellers working at Banks. While specific duties vary based on size and scope of the organization, certain common duties are listed on the Lead Teller Supervisor Resume as follows – processing cash and check transactions, supervising the group of tellers; assisting customers with their banking needs, supervising the team of tellers; participating in hiring and training processes; scheduling work tasks among tellers; processing a variety of financial transactions, taking responsibility for vaults and auditing, and supervising each teller’s reconciliation work.

This seniority level comes with a combination of experience, knowledge, and skills in the following form – cash handling skills, the ability to pay strong attention to details; skillful in handling a huge number of figures; fast currency counting skills; and the potential to do repetitive tasks. while only a high school diploma is considered mandatory, possessing a college degree pertaining to finance may be more successful.

Lead Teller Supervisor Resume example

Lead Teller Supervisor Resume

Summary : Hardworking graduate with excellent communication skills and a pleasant personality, can multi-task efficiently and adjust as per changing environments. Accuracy and precision in all tasks result in increased efficiency and successful problem resolution. An enthusiastic and motivated individual who is committed to starting a career in the business field and where to help in creating a positive image of the firm by politely and effectively communicating with clients.

Skills : Management, Organizing.

Description :

    1. Analyzed financial transactions of account holders to ensure no illegal activity was taking place and the provided information is in compliance with the bank's regulations.
    2. Supervised and managed bank operations of shipments, audits, vaults, security, and regulations.
    3. Completed daily, monthly and quarterly reports, ensuring completion of audits from a failing to a passing audit.
    4. Collaborated with branch staff to ensure monthly and quarterly goals were met in the areas of sales, service, referrals, and audits.
    5. Conducted audits of tellers, vaults, currency dispensers, and ATM's.
    6. Continually assessed the impact of processes and controls on the day to day operations of the branch to ensure operational excellence and compliance with service level standards.
    7. Retrieved information and analyzed transactional activity extensively using the Bank's data systems.
    8. Verified and processed Currency Transaction Report forms completed by tellers before submission.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's


Sr. Lead Teller Supervisor Resume

Summary : Driven, ambitious graduate, seeking a position in the Digital Media Marketing field in order to hone skills continue to build experience as well as lead forward-thinking ideas to help a company excel in digital media marketing and branding.

Skills : Microsoft Word, Management.

Description :

    1. Maintained friendly and professional customer interactions.
    2. Handled various accounting transactions.
    3. Executed customer transactions, including deposits, withdrawals, money orders and checks.
    4. Rapidly and efficiently prepared customer and ATM cash and change orders.
    5. Coordinated daily cash reconciliation at a high-volume location.
    6. Processed quarterly Vault and ATM audits with zero error rate.
    7. Pulled daily branch dashboard reports.
    8. Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
    9. Maintained balancing record with 100% rate accuracy.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Equivalent


Jr. Lead Teller Supervisor Resume

Objective : Experienced Lead Teller Supervisor, with effective interpersonal skills. Quick learner and consistently meet or exceed performance goals.

Skills : Microsoft Office Tools, Windows, Notary Public.

Description :

    1. Worked as a teller, meaning dealt with money and customer interaction.
    2. Sold products such as accounts and credit cards to customers, as well as getting they're financial needs taken care of.
    3. Ordered money, opened and closed the branch, supervised the tellers watching for anyone that needed assistance.
    4. Worked a lot in the drive-thru in the last 6 months of working there.
    5. Built-up a one on one with the customers remembering names and things about each one so they had a friendly face to see.
    6. Put in the drive-thru in which case my sales dropped.
    7. Sold accounts and credit cards when the customer is outside.
    8. Made appointments and get a lot of phone numbers to call back.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associate

Lead Teller Supervisor I Resume

Objective : Twenty three years of experience as a Banking professional with excellent management, training, and operational skills. Solved multiple branches audit compliance issues with detailed knowledge of branch policy and procedures. Certified trainer of new assistant branch managers and branch managers in rotation program.

Skills : Organize multiple tasks, Strong Communication , Proven leadership.

Description :

    1. Fosters a customer centric culture, drives continuous improvement, innovation and champions change -Ran branch in the absence of branch Manager for 1 year.
    2. Drives digital fluency and alternate channel adoption among our associates and customers - Ensure adherence to policies and procedures and that regulatory compliance standards are met by staff.
    3. Completes required audits and reconciliations of consignment items and general ledger tickets.
    4. Conducts audits of tellers, vaults, ATMs and currency dispensers.
    5. Works with Teller team to meet customer service expectations.
    6. Demonstrates successful sales, referral and service practices.
    7. Mentors team and help resolve customer issues.
    8. Gives direction and feedback to others to increase their knowledge and performance.
    9. Directs onboarding of new Tellers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Lead Teller Supervisor II Resume

Headline : To obtain and secure a position with a well-established organization with a stable environment that will allow me to fully utilize technical, sales, customer service, educational and problem-solving skills that will improve customer service, increase customer satisfaction and benefit the organization.

Skills : Customer service, Management.

Description :

    1. Provided override approvals for teller's transactions.
    2. Assisted in resolving customer's issues.
    3. Provided fee reversals.
    4. Processed customer deposits.
    5. Maintained and balanced cash drawer.
    6. Processed monetary transactions.
    7. Trained new tellers on banking system.
    8. Recognized for increasing sales of additional services.
    9. Handled vault, safe-deposit, ATM and night-drop activities.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BA

Lead Teller Supervisor III Resume

Summary : Proactive operations and management professional with a process-driven, goal oriented, and results-focused approach. Progressive leadership and supervisory experience with a history of transforming high-potential staff into outstanding professionals. Demonstrated world-class customer service that aids in surpassing financial and service objectives.

Skills : Bilingual Spanish, Cash Handling.

Description :

    1. Fosters a customer centric culture, drives continuous improvement, innovation and champions change - Drive digital fluency and alternate channel adoption among our associates and customers - Ensure adherence to policies and procedures and that regulatory compliance standards are met by staff.
    2. Completes required audits and reconciliations of consignment items and general ledger tickets.
    3. Conducts audits of tellers, vaults, ATMs and currency dispensers.
    4. Works with Teller team to meet customer service expectations.
    5. Demonstrates successful sales, referral and service practices.
    6. Mentors team and help resolve customer issues.
    7. Gives direction and feedback to others to increase their knowledge and performance.
    8. Directs onboarding of new Tellers.
    9. Conducts training sessions for staff on new policies, products and procedures.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Accounting

Asst. Lead Teller Supervisor Resume

Objective : This Lead Teller Supervisor position will be utilizing the knowledge and skills obtained from 5 years of experience working in the customer service/sales/clerical (administrative) field on various levels and within multiple environments. Through the positions listed below, have acquired in-depth and diverse techniques about the field that know can be fully utilized in this new position to bring an exciting blend of creativity and success to your company.

Skills : Customer Service, Emr Implementation,

Description :

    1. Oversees the branch money room to ensure work is being processed.
    2. Verifies currency on tellers functions to ensure all monies declared on customer accounts are correct before customer is given credit.
    3. Analyzes data for the purpose of preparing key financial data reports for the Federal Reserve for end of night.
    4. Validates immediate credit count against a manifest to ensure all deposits are accounted for after verifying next day.
    5. Responsible for opening, scanning, sorting, and batching customer payments and deposits.
    6. Responsible for spreadsheet totals for end of day.
    7. In charges of twenty-six employees to ensure work is being processed.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Associate Lead Teller Supervisor Resume

Headline : Looking for a Lead Teller Supervisor position as a team player with a people-oriented organization where will be able to maximize the experience in customer service inside a challenging environment for achieving all the corporate goals.

Skills : Management, Training, Development.

Description :

    1. Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.
    2. Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.
    3. Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.
    4. Completes special requests by closing accounts; taking orders for checks; opening and closing christmas and vacation clubs; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures.
    5. Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.
    6. Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.
    7. Maintains customer confidence and protects bank operations by keeping information confidential.
    8. Contributes to team effort by accomplishing related results as needed.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Equivalent

Lead Teller Supervisor/Consultant Resume

Summary : To obtain a position where to share knowledge as well as gain knowledge from the experience. Take a great deal of pride and seriousness in occupations and always handle them in a professional manner. A motivated person who stays on task, and confident that make a great addition to your workforce.

Skills : Management, Organizing.

Description :

    1. Provides customer-focused service and sales support while accurately processing all customer transactions in accordance with established company policies and procedures, as well as applicable laws and regulations.
    2. Meets and/or exceeds defined standards of quality customer interactions.
    3. Meets and/or exceeds defined standards of accuracy with regard to individual transactions and ongoing balancing of assigned cash drawer according to established cash handling and balancing procedures.
    4. Identifies cross-sell opportunities and refer company products and services to existing and potentially new customers in support of customer retention, acquisition and the sales/revenue goals of the branch.
    5. Identifies and recommends appropriate products and services to existing customers as opportunities present themselves during the course of conversations.
    6. Contributes to the overall success of the company by actively listening and referring customers to products/services offered within the bank.
    7. Refers customers to the appropriate individuals/departments that sell those products and services.
    8. Conducts Branch operational support duties.
    9. Conducts the opening and closing of Branch offices.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Bachelor's

Lead Teller Supervisor Resume

Objective : Accomplished and goal oriented with a high level of customer satisfaction and meeting aggressive business goals with a solid history of achievement in administrative and management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include operation, administration, and customer service.

Skills : Operations, Administrative, Leadership, Customers Service.

Description :

    1. Oversees the flow of cash or financial instruments.
    2. Evaluates financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions.
    3. Recruits staff members and oversee training programs.
    4. Reviews reports of securities transactions or price lists to analyze market conditions.
    5. Establishes guidelines for procedures and policies that comply with new and revised regulations and direct their implementation.
    6. Plans, supervises, and reviews work of assigned subordinates.
    7. Explains to clients the personal financial advisor's responsibilities and the types of services to be provided.
    8. Supervises auditing of establishments, and determine scope of investigation required.
    9. Examines records and interview workers to ensure recording of transactions and compliance with laws and regulations.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Master's