A Loss Mitigation Representative works under minimal supervision, assists customers with the delinquent loan finding solutions to maintain homeownership, and identifies and discusses with borrowers’ property liquidation options. A well-drafted Loss Mitigation Representative Resume mentions the following core duties – assisting the management team of the loss mitigation department to ensure compliance with all federal, state, regulatory, and investor guidelines; assisting in processing work throughout the department, interacting with departments, and investors to finalizing terms for approval; interacting with customers to prevent foreclosure while minimizing losses, and assisting with the most complex and escalated issues.
Summary of skills that can highlight a resume is – knowledge and understanding of mortgage and title documents, and title documents, credit reports, appraisals, default servicing, loan default legal process, and legal terminology; strong verbal and written communication skills; an ability to multitask, and negotiation skills. A high school diploma or equivalent and some colleges are preferred.
Objective : As a Loss Mitigation Representative position With the ability to work with little to no supervision, possessing excellent communication and organizational skills I continue to exceed my employer's expectations.
Skills : Certified Notary Public And E-Notary, Loan Officer Trained, Customer Service And Communication.
Description :
Negotiated with borrowers or borrower representatives in order to finalize the best retention solution possible.
Performed other duties and special projects as business needs are required.
Reviewed of loan documents and use of web based sites for contact information needed.
Requested field chases for property visits to establish contact Evaluate customer financial information to establish re payment plan for up to 12 months to prevent foreclosure.
Identified qualifying candidates for loan modification program.
Contacted delinquent borrowers in order to determine reason for delinquency and establishing commitment for repayment.
Responsible for the management and cure percentage of assigned queue.
Experience
2-5 Years
Level
Junior
Education
BA
Loss Mitigation Representative Resume
Objective : Obtain a Loss Mitigation Representative position with a fast-growing, well-established company where I can utilize my Excel Spreadsheet skills to support the company's growth and profitability. A responsible and challenging position that provides for advancement based on performance.
Skills : Microsoft Office, Timesheets, Reports, 35 Words Per Minute.
Description :
Managed various mortgage portfolios including MHA HAMP modification decline and inactive bankruptcy.
Extensive experience in building pipeline of business.
Updated customer debt and income data, calculated housing ratio, debt ratio and loan to value ratios.
Gathered financial documentation and listing agreements.
Ordered credit bureaus and broker price opinions.
Followed up with realtors, title companies and inter departmental employees to ensure resolution.
Negotiated cure remedies, such as reinstatement, payoff, MHA HAMP modification qualification, extensions, Citi modifications, forbearance plans, listing forbearances, short sales and deeds in lieu.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Loss Mitigation Representative Resume
Objective : Seeking a challenging and rewarding position utilizing my experience, communication, flexibility my ideas as well as my negotiation and people person skills to further my career as well as the company as a whole.
Skills : Planning Skills, Mortgage Management.
Description :
Assisted customers with questions about their loan modification process.
Trained and assisted with loan processing for conventional and government mortgage loans.
Took mortgage payments by phone as wells as collected on pass due payments.
Answered daily updated and verified customers accounts.
Worked with Fidelity, Citrix and SAP and also File Net to better assist the members daily.
Sent out loss mitigation packages to customers for possible retention or liquidation options.
Excel at managed and tracked documentation of customer information into the system daily.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Loss Mitigation Representative Resume
Objective : Strive to achieve the most out of my career. I pursue careers that provide me the opportunity to work with other people, create bonds with peers and management, and gain new knowledge that will assist me in being successful in my business career.
Skills : Call Center, Computer, Administrative, Customer Relations, SAP.
Description :
Managed a portfolio of 100 loans in default status.
Authorized 3rd parties, and legal representatives regarding the status of the account.
Conducted initial phone interview for Loss Mitigation retention options.
Gathered customer's financial income and monthly expenses for qualification of workout options.
Completed analysis of paystubs, tax returns, profit & loss statements, and all other required disclosures and application documents.
Processed mortgage payments on loans that were not in serious default or foreclosure.
Developed professional relationships with customers and assisted them through the default process until a resolution was completed.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
Loss Mitigation Representative Resume
Summary : To obtain a Loss Mitigation Representative position that will enable me to utilize my experience and give me the opportunity to make a positive contribution to the company. To secure a position that will lead to a lasting working relationship.
Skills : Strong Communication Exceptional Listener.
Description :
Provided daily assistance to customers regarding their home mortgage loans, serving as a single point of contact for customers whose home mortgage may have been delinquent.
Analyzed customers defaulted loans, reviewing the application(s) for assistance which included but was not limited to financial review, credit report, and review of documents for errors prior to review.
Ordered appraisals, attorney fees, and credit reports.
Responsible for determining the best procedure or options to resolve the customer's situation, reviewing and presenting a resolution strategy to the manager that would be in the best interest of the customer and company, advising attorneys on the negotiation and resolution of the workout and ensuring the business is given the best consideration in negotiations based on company and investor guidelines, reviewing the final documents for accuracy and errors prior to shipping and conveying decisions and effectively communicating with the customer throughout the entire review process.
Included thoroughly auditing and reviewing the negotiator/processor files in order to diminish any possibilities of errors prior to finalizing the review, providing feedback, and evaluating final workout decision files to ensure the negotiator has all required documents in the file and has followed all procedures and policies in compliance with the company and investors, and validate the decision is in the best interest of the company, the investors and customers.
Provided guidance to team members based on the most current policies and procedures within the company.
Assisted team members with daily feedback to assure exceptional customer service is being provided.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Loss Mitigation Representative Resume
Summary : Seeking employment within a well-established, company that considers the impact of valuing their customers as well as their employees. Seeking a position where I can actively participate in utilizing world-class customer service skills and seeing a project through until it is resolved. I take so much joy in seeing and hearing that a customer, client, or vendor is happy and satisfied with the excellent work I intend to exemplify.
Skills : Microsoft, Researching Skills.
Description :
Responsible for running financials for a modification plan (Hamp, Champ, Bau, Hope).
Responsible for ensuring all documents associated with the modification plan are in the office in a timely fashion.
Responsible for day-to-day updates of all documents placed in my queue.
Received all incoming calls regarding the status of modifications, billing, foreclosures, short sales, deed in Lu, and any other questions regarding a client's loan status.
Responsible for processing trial payments by phone once approved.
Worked with our underwriting team to complete the final modification.
Responsible for until the file is complete by setting them up with a repayment plan, recodifications, short sale, deed in lu, or any Hamp plan they may qualify for.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science
Loss Mitigation Representative Resume
Summary : To work with an organization where my skills can be utilized fully and effectively. Fluent in Spanish. Committed, friendly, dedicated, and competent. Possess excellent assessment, communication, customer service, and sales experience. Demonstrated flexibility in a fast-paced environment. Team-oriented, high motivated, and fast learner. Computer literate.
Skills : Customer Service, Office work, Filing, Typing, Computer Skills, Computer software, Data entry, Scheduling, Payroll, and faxing.
Description :
Evaluated the financial position of the mortgagor(s) to determine the appropriate workout options.
Reviewed the mortgagor(s) income and expenses, income tax returns, balance sheets/income statements for self-employed borrowers, and credit reports.
Evaluated Broker Price Opinions and appraisals.
Assured bank received adequate collateral of security instruments for repayments of debt in pre-foreclosure sales; Duties also included review title searches for liens, current real estate tax information, or encumbrances that may pose potential issues.
Negotiated terms of the various workout alternatives with mortgagors, real estate brokers, attorneys, MI companies, Fannie Mae, Freddie Mac, FHA/VA, and private clients.
Provided documentation and updates to Investors, bank internals to reflect modified terms and produce new coupon books or statements as appropriate.
Completed modification/forbearance agreements and provide required documentation to various attorneys as applicable.
Experience
7-10 Years
Level
Management
Education
AA
Loss Mitigation Representative Resume
Summary : One year of experience in the loan servicing field as a loss mitigation representative. Prepared files for lenders to review for possible foreclosure alternatives. This consisted of gathering financial information from the mortgagee, IRS, banks, credit bureaus, etc., and prioritizing information for presentation and modification.
Skills : Proficient In Case Management, And, Customer/client.
Description :
Worked as a mortgage specialist and assisted customers in their mortgage loan process by ensuring all documents are received in a timely manner Loss Mitigation Representative initiates contact and provides assistance to mortgage loan customers who are 30 plus past due.
Ability to successfully acquire membership banking relationships through world-class customer service experience to all customers; Assist active duty and veterans with the Service Member Civil Relief Act (SCRA) questions and concerns about their rights and benefits for their mortgage loans.
Performed needs analysis and client profiling to uncover new opportunities, establish new accounts, and deepen customer relationships through partnerships with Mortgage Specialists and Financial Advisors.
Worked closely with sales and the customers to close transactions smoothly and timely.
Successfully assisted home mortgage customers with all aspects of home mortgage loans answering questions, making changes, calculating loan payment amounts Support the Mortgage Assistance Plan Programs (HAMP-MAP) for Mortgage, Financial, Billing, Loan Origination accounts, and other Default Servicing High volume inbound call center checking the status of loan modifications, providing options to assist customers in or imminent danger of foreclosure or defaulting on mortgage loans.
Assisted customers in determining which type of mortgage best meets their needs, as well as which mortgage product is most likely to be approved Credit card Customer retention for Credit Cards and Mortgages Collect payments on delinquent credit card accounts.
Utilized Computer systems to handle skip tracing Negotiate settlements with clients experiencing financial hardships.
Experience
10+ Years
Level
Senior
Education
MS
Loss Mitigation Representative Resume
Summary : Energetic, outgoing, and highly motivated self-starter seeking a job that utilizes all of my skills strong. Ability to work independently or as a team. Great asset for any company looking for someone with varied professional and multi-tasking capabilities.
Skills : PowerPoint, Verbal, And Written Communication.
Description :
Obtained necessary documentation to process and obtain mortgage approvals for loan modifications for mortgagors.
Contacted lenders and stated clients' cases to find a resolution for mortgagors before and/or when a loan default occurs.
Reviewed, calculated, and presented financial information to lenders to determine workout packages that were available in accordance with mortgagors' financial situations and investor guidelines.
Created and monitored modification agreements ensuring timely execution and compliance standards are in accordance with the mortgagor.
Proposed plans and strategies to lenders and banks to place mortgagors' loans back in good graces and prevent foreclosure sale dates from taking place.
Submitted mortgagors' information to lenders in a timely manner to get quick responses and resolutions to prevent loss of mortgagors' homes.
Used I definitely demonstrated a sense of urgency and commitment to the company.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Loss Mitigation Representative Resume
Headline : As a Loss Mitigation Representative, responsible for providing technical assistance to help customers understand the impact of their policies and procedures on risk, including providing assessments, managing claims & providing education on insurance products.
Skills : Microsoft Windows, Access Office & Data, Machine Offices Equipment, And Software, Experience With Centricity, NextGen, Gateway, ECW.
Description :
Responsible for oversight of the performance of an assigned portfolio resolving loan delinquencies.
Handled inbound and outbound customer calls.
Conducted borrower interviews to obtain information regarding delinquencies, collect payments and explore alternatives for workout options as necessary.
Maintained up-to-date understanding of all loss mitigation workout options, product types, and investor guidelines to properly negotiate with the borrower while maintaining effective and efficient decisions regarding loan alternatives.
Assembled the required supporting documentation to prepare a thorough analysis of the recommended loss mitigation/ liquidation strategy.
Collected documentation, analyzed borrowed financial documents, reviewed file history, order credit reports, etc.
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