Customer Service Rep Resume Samples

A Customer Service Rep will serve customers by rendering various services including providing product/service information, resolving issues and service problems. Typical work activities listed on the Customer Service Rep Resume include some or all of these – generating sales lead, cold calling customers, managing large amount of inbound calls, identifying and assessing customer needs, providing accurate information to customers, fulfilling sales targets, handling customer’s complaints, following communication procedures, and engaging customers.

To make a career in this line, candidates must depict these skills on the resume – an extensive knowledge about the products and services of the company, strong phone handling skills, multitasking abilities, familiarity with CRM systems, track record of over-achieving quota, customer service orientation, and the ability to handle multiple customers at the same time. While a high school diploma is the least expectation, denoting further studies will highlight the resume.

Customer Service Rep Resume

Headline : I am currently looking for a career in which I can better develop my current skills and also learn and master new ones. A career that constantly provides new challenges and allows me to learn from, interact with, and help other people. I progress quickly and need an environment that will help me grow and also grow with me.

Skills : Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Outlook, Microsoft Access, Apple, Filing, Customer Service, CPR

Description :

  • Responds to customer inquiries of a technical or complex nature which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Responsible for providing quality technical support to customers and to installation and service personnel who are having problems using the company's products.
  • Requires advanced technical knowledge of the company's products and services.
  • Applies company technical support policies and procedures to resolve routine issues.
  • Network experience in a centralized repair/troubleshooting/testing environment, or in a dispatch environment that included answering telephones, logging events, providing technical support and repair coordination.
  • Performed transfers, and assist the customer with all their banking needs. In a friendly and timely manner.
  • Provides quality customer service for the nation's health customers regarding their order inquiries or any questions.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma


Customer Service Representative / Assistant Manager Resume

Summary : Over 10 years of experience working with customers. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Dedicated to building a strong customer base through effective communication. Diligent and focused with a strong commitment to providing superior client service. Highlights Shipping and receiving HAZMAT training Safety-oriented Multi-tasker Customer-service focused Adaptable.

Skills : Microsoft Word, Customer Service, Powerpoint, Phones, Communications, Computer Hardware, Problem Resolution, CSR

Description :

  • Facilitated information flow between customer service, account management operations, quality assurance high score, training, and payroll departments to guarantee call center objectives were met.
  • Assisted with the development of the call center's operations, quality and training processes.
  • Formulated and enforced service center policies, procedures, and quality assurance measures.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Developed effective relationships with all call center departments through clear communication.
  • Provided accurate and appropriate information in response to customer inquiries.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Diploma

Customer Service Representative II Resume

Headline : Over seven years of experience in the warehousing, customer compliance and service needs. Also significant experience moving, stocking, receiving, and shipping inventory. Accustom to receiving limited instruction on routine work, general instructions on new assignments, resolving problems and making routine recommendations. Rapid advancement indicative of dedication and ability. Proficient in customer service, machining equipment and MS Office Suite.

Skills : Management, Customer Service Oriented, Computer Technology, 45 Wpm .

Description :

  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained a clean reception area, including lounge and associated areas.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with the ceo.
  • Screened all visitors and directed them to the correct employee or office.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Effectively diffuses escalated situations by analyzing, partnering with others and resolving complex customer related issues.
  • Assist in training and development of new or technical 1 staff coached and motivated other employees on obtaining their goals.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor of Science


Lead Customer Service Rep Resume

Objective : Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to build custom report and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities.

Skills : Microsoft Office, Creating Reports, Multi-phone Line, Office Equipment Fax, Copier, Scan

Description :

  • Customer service rep in addition to office management duties responsibilities includes the recruitment of temporary staff for customers.
  • The process includes application review, candidate interviews, candidate selection, orientation, all required paperwork for federal and state compliance and onboarding new employees.
  • Maintaining employee files and records in compliance with state and federal guidelines.
  • Intimate knowledge of customer requirements for each position being placed.
  • Daily interface with current and potential clients staffing needs for temporary or full-time placement positions.
  • Maintained employee staffing and placement list to meet customers needs after hours.
  • Duties included responding to unemployment claims, worker compensation issues, and employment verifications.
  • Demonstrate consistent ownership and initiative in call follow-up, documentation, & work item management.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associates in Business Administration

Business Class Customer Service Rep Resume

Objective : Committed team player with a positive attitude who enjoys working with people and providing excellent service. Excels in multi-tasking, keyboarding and organizing to ensure deadlines are always met. Reputation for versatility and embracing change. Always rising to the occasion to accomplish superb results.

Skills : Microsoft Office, Business/Systems Analyst, Project Management, Customer Service, Salesforce, Sales, Documentation, Sharepoint

Description :

  • Conducts account level reviews, researched issues, and events respond to questions and requests from management and key stakeholders.
  • Communicates recommendations for process improvements and operating procedures in order to adhere to capital one and federal regulations.
  • Calibrates performance standards with peers and documents procedures in accordance with established policies to manage and control quality.
  • Monitor customers to maintain all safety standards are observed while at all shooting positions and other locations on the property.
  • Responsible for maintaining accurate product & process knowledge as well as staying abreast of regulatory updates and ensuring the integrity of customer accounts.
  • Process online customer service and electronic billing inquire interact with internal and external entities to ensure proper electric and gas permitting is in place.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Medical Assistant

Teller / Customer Service Rep Resume

Summary : A hard working, business professional with over 10 years in business experience. Demonstrates that service goes beyond the product, constantly seeks ways to add value to the customer and organization. Building confidence in customers that expresses that their needs are given the highest priority. Taking ownership of problems and providing timely solutions with accurate complete information. Views difficult customer's as a challenge to be won over.

Skills : Forklift Operator, Assembly, Power Tools, Hand Tools, Customer Service, Machine Operator, Management, Pallet Jack, Logistics

Description :

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers problems.
  • Responsibilities keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service.
  • Customer service and technical support representative: my responsibilities included assisting customers, with configuring, troubleshooting and updating their phones.
  • Developed a reputation as an efficient service provider with high levels of accuracy.
  • Greet customers stock ingredients from delivery area to storage, work area, walk-in cooler.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Bachelor of Science

Customer Service Rep I Resume

Objective : I would like to find a career in the management of some sort in customer service/retail. It's my passion. Helping customers, meeting new people, giving them an experience they won't forget is what I enjoy.

Skills : Typing, Medical Terminology, Receptionist, Customer Service, Telecommunications

Description :

  • Responsibilities took calls from customers, helped to resolve EDI issues, and resolved technical issues for customers using our software.
  • Facilitated information flow between customer service, account management operations, quality assurance, training, and payroll departments to guarantee call center objectives were met.
  • Formulated and enforced service center policies, procedures, and quality assurance measures.
  • Developed effective relationships with all call center departments through clear communication.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Assist customer with the location of products and services throughout the entire store.
  • Created training manuals targeted at resolving even the most difficult customer issues.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Customer Service Rep Resume

Objective : Highly successful at meeting daily, weekly, and monthly sales goals in a 100% commission sales environment. Responsible and mature and thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments.

Skills : Windows Pc , Excel , Data Entry , Scanners, Internet

Description :

  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Completed all cleaning, stocking and organizing tasks in the assigned sales area.
  • Operated a pos system to itemize and complete an average of customer purchases.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Developed marketing strategies and implemented advertising and promotional campaigns to increase sales percentage.
  • Known for quickly resolving delinquent accounts and customer complaints.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor of Science