Maintenance Dispatcher Resume Samples

Description :

1. Created maintenance schedules and appointments for both tenants and maintenance employees.
2. Completed payroll every week.
3. Created bi-weekly meetings with employees.
4. Supervised landscaping schedules and employees.
5. Get work orders approved to generate money for the company as well as generate jobs for our employees.
6. Provided support to the factory by dispatching maintenance technicians in a timely manner Insured minimal downtime by prioritizing.
7. Received work orders by telephone and computer for 5,200 homes, ensure that work order meets criteria, enter into the work order system, and determine.

Experience

2-5 Years

Level

Junior

Education

High School Diploma

Description :

1. Coordinated with administration and all trades for the purpose of communicating and receiving information regarding maintenance requests, work orders, emergencies, etc.
2. Dispatched work orders to supervisors, department leaders, and technicians via two-way radios, pagers, and cell phones for the purpose of dispatching work orders quickly and efficiently.
3. Entered work orders in spreadsheets for the purpose of maintaining an orderly record of work orders and tracking the status of work orders.
4. Generated various documents (e.g., radio list, phone list, route sheets, calendars, etc.) using Microsoft Office programs for the purpose of maintaining current, accurate information.
5. Maintained route records on approximately 120 personnel via more than 70 two-way radios, pagers, and cell phones for the purpose of locating crews for emergency work.
6. Prepared documentation for the purpose of providing written support and conveying information.
7. Received all maintenance and repair work orders, including emergencies (e.g., broken systems, gas leaks, etc.) for the purpose of resolution.

Experience

2-5 Years

Level

Junior

Education

G.E.D

Description :

1. Handled all incoming and outgoing calls in Fire Control Room for distribution to required depts.
2. Accepted all service requests and create orders for radio dispatch to maintenance staff on duty.
3. Handled any customer issues and inquiries over the phone in an efficient and friendly manner.
4. Alerted all maintenance staff to any and all property emergencies and work with Fire Dept and other outside contractors as required during the event.
5. Maintained and organized daily dispatch logs for filing and dept records.
6. Assisted Dispatch Supervisor with ordering parts and other maintenance equipment for staff and maintain inventory for the dept.
7. Created a more efficient and effective way of handling service calls and dispatching them in a timely manner to maintenance staff on duty.

Experience

5-7 Years

Level

Executive

Education

High School Diploma

Description :

1. Assisted in all fire & sprinkler testing.
2. Processed inmate payroll & timecards.
3. Checked inter-departmental mail & order supplies Process monthly report for BOP & TCI Staff Process pending & completed work orders, add new equipment in TMS.
4. Answered guest and staff calls using a multi-line phone system and computer-based dispatch software.
5. Scheduled maintenance and guest service staff to resolve maintenance concerns and deliver amenities.
6. Assisted in developing a better learning experience for new hires during their first weeks of on-the-job training.
7. Assisted the Supervisor and other dept managers in miscellaneous projects and administrative duties to help them get it completed in a timely manner.

Experience

5-7 Years

Level

Executive

Education

G.E.D

Description :

1. Communicated with Technical field personnel via instant messaging, email, or telephone.
2. Checked-in work orders to activate service as called in by Field Personnel.
3. Upgraded as authorized by customers at the time of check-in.
4. Audited all customer work orders for accuracy in the product, billing, and task performed.
5. Generated customer credits as needed.
6. Dispatched and routed field and maintenance technicians for customer and plant issues.
7. Monitored the local market for outages or node issues that may impact customer services.

Experience

2-5 Years

Level

Executive

Education

Bachelor Degree

Description :

1. Maintained logs of activities and completed work.
2. Conferred with customers by telephone to provide information about products or services, take and enter orders, and obtain details of complaints.
3. Checked to ensure that appropriate changes were made to resolve customers' problems.
4. Scheduled or dispatched workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using telephones.
5. Conferred with customers or supervising personnel to address questions, problems, or requests for service or equipment.
6. Received and prepared work orders.
7. Recorded and maintained files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.

Experience

2-5 Years

Level

Executive

Education

Bachelor Degree

Description :

1. Handled the maintenance requests for all west Texas CEFCO convenience stores.
2. Received and dispatched calls to technicians for the area.
3. Contacted vendors for the completion of various work orders.
4. Reached out to new potential vendors for service.
5. Received and coded vendor invoices, verify work was complete at the store level with managers prior to submitting to accounts payable.
6. Communicated between maintenance directors and district managers on larger scale work orders and projects.
7. Parts ordered when needed, as well as maintain company pool cars.

Experience

2-5 Years

Level

Executive

Education

High School Diploma

Description :

1. Responsible for dispatching maintenance requests based on their priority.
2. Responsible for handling phone calls from customers, in-house technicians, and third-party vendors.
3. Responsible for warehouse coordination and leadership.
4. Responsible for maintaining a business relationship with vendors.
5. Responsible for invoicing of credit card receipts and payments to vendors.
6. Responsible for parts organization, tech assignment, and possessing great decision-making skills.
7. Responsible for processing maintenance requests and dispatching them in a timely fashion (especially if the request is an emergency).

Experience

2-5 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Answered incoming maintenance service requests over the phone and in-person for a resident base of over 6,000 homes.
2. Prioritized maintenance service requests and matches to the appropriate technicians.
3. Continuous monitored service requests and technician workload throughout the day.
4. Called residents and scheduling service requests from the dispatch board in a timely manner.
5. Assisted over 150 technicians daily with service routes, questions from the field, and scheduling of additional service requests.
6. Monitored, checked, and prepared next day scheduled routes for technicians.
7. Resolved resident complaints and inquiries, referred unresolved resident inquiries and complaints to upper management.

Experience

2-5 Years

Level

Junior

Education

GED

Description :

1. Answered large volume of incoming calls, take messages, transfer calls; resolved general inquires, and concerns.
2. Received, logged, and prioritized repair and maintenance calls, dispatch work to approved contractors, as applicable.
3. Followed up to ensure work was completed.
4. Investigated problems such as equipment difficulties and/or malfunctions within general department guidelines.
5. Assisted in troubleshooting repair and maintenance issues.
6. Maintained a database for work orders, invoices, and contractors.
7. Performed other duties and projects as assigned by the Maintenance Director.

Experience

2-5 Years

Level

Executive

Education

High School Diploma