Emergency Dispatcher Resume Samples

An Emergency Dispatcher will operate a telephone or computer or radio that connects people who are in need of medical, fire, and police emergency services. A well-drafted Emergency Dispatcher Resume depicts the following tasks – receiving variety of reports, coordinating with the dispatch team with appropriate emergency responders, managing multiple line of communications, acting as the first point of communication with emergency services; undertaking various clerical tasks, coordinating with co-workers, monitoring alarms systems pertaining to theft, armed robbery and national weather service’s warning systems.

To act as a key connector, the job applicants need to portray the following skills – social and communication skills, critical thinking skills, ability to read maps and provide clear directions, ability to handle medical and other emergencies, proficiency in basic computer skills and MS Office; and experience with 911 system databases and law enforcement telecommunications systems. Formal education in minimum and includes only a high school diploma or GED.

Emergency Dispatcher Resume

Summary : I am looking for a position with a growing company where I can apply my experience in Social Services/Human Services/Customer Service to increase the company's reputation and expansion of my present knowledge. Also, to secure a position with a leading organization that will lead to a long term career relationship.

Skills : Windows Xp/7, Customer Service Skills, Money Management, Supervising, Social Services.

Description :

    1. Operated a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired.
    2. Translated information to the appropriate codes.I determined and assigned the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes.
    3. Performed emergency medical dispatch and crisis intervention services.
    4. Asked vital questions and provide pre-arrival instructions for emergency medical calls.
    5. Monitored and operated a radio console and computer equipment.
    6. Received and responded to a variety of emergency and non-emergency services and complaints.
    7. Asked questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.
    8. Dispatched and coordinated the responses of public safety agencies.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business


911 Emergency Dispatcher Resume

Headline : Seek a career with a progressive organization which will utilize my skills, abilities, and knowledge in Early Childhood Education and Youth Programs.

Skills : Excellent Listening Skills, Demonstrated Ability To.

Description :

    1. Receives emergency and non-emergency calls from the public, private companies and other jurisdictions.
    2. Screens calls and obtains pertinent information to determine nature of the call and its urgency.
    3. Enter calls into Computer Aided Dispatch (CAD) system.
    4. Dispatch police, fire and medical personnel in response to such calls.
    5. Relay emergency and non-emergency information to public safety personnel in field.
    6. Relay information to other agencies as required.
    7. Maintain accurate records of location and status of public safety units.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Community Service


Emergency Dispatcher I Resume

Objective : To obtain a position where I can build upon the skills I'm learning to make a positive contribution. I am interested in exploring a new field, where I can learn new skills as well as improve on the ones I have. I have a strong work ethic, excellent organizational skills and am eager to learn.

Skills : CAD.

Description :

    1. Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
    2. Receives processes and dispatches emergency calls to responsible agency or customer contacts.
    3. Provides outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts.
    4. Acknowledges alarms received and dispatches appropriate personnel for issue at hand.
    5. After dispatch, logs call into system activity report.
    6. Generates statistical or investigative reports for management.
    7. Continuously monitor alarm signal queue for prioritized response.
    8. Document all calls with appropriate resolution codes and notes.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Certificate In Medical

Emergency Dispatcher II Resume

Headline : Driven customer service provider, experienced in quickly and efficiently processing customer requests, and managing emergency level situations calmly and effectively. Skilled at organization and problem solving. Excellent written and oral communication. Able to learn and retain policy and procedures quickly and accurately.

Skills : Microsoft Office, Internet Research, Organizational Skills, Sales, Written Communication, Customer Service Skills, Customer Relations, Retail Sales, Training & Development, Multi-Line Phone System, Crisis Management, Scheduling.

Description :

    1. Received and responded to a variety of emergency and non-emergency service requests and complaints.
    2. Operated and monitored a multi-line telephone console system, alerting system, radio and computer data system.
    3. Asked vital questions and provided pre-arrival instructions to responding personnel.
    4. Determined and assigned priority to a call, dispatched the appropriate response services.
    5. Responded to chaotic, stressful, emotional, confusing or frenzied situations with composure and compassion.
    6. Handled sensitive, private information of callers with discretion and respect.
    7. Maintained a clean, organized office area.
    8. Amicably welcomed and assisted guests and students on the campus.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Marketing

Emergency Dispatcher III Resume

Objective : I have demonstrated accomplishments in assimilating information, analyzing difficult problems, and arriving at viable solutions. I have also proven outstanding interpersonal skills working with groups and individuals, together with a comprehensive working knowledge of the customer relations industry.

Skills : Microsoft Office, Microsoft Office, Typing, Excel, Filing, Data Entry, Customer Relations, Spreadsheets, Databases, Telephone Skills, Telecommunications.

Description :

    1. Works directly with police, fire, medical, animal control, and public works departments.
    2. Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired.
    3. Translate information to the appropriate codes.
    4. Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes.
    5. Perform emergency medical dispatch and crisis intervention services.
    6. Ask vital questions and provide pre-arrival instructions for emergency medical calls.
    7. Monitor and operate a radio console and computer equipment.
    8. Receive and respond to a variety of emergency and non-emergency services and complaints Ask questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Criminal Justice

Emergency Dispatcher Resume

Objective : My experience from the jobs I've had in the past, have taught me how to work with the public and to treat everyone with the utmost respect. I have also learned, that it is as important to know how to work as a team with your coworkers, as well as individually to accomplish great work ethic. I have always been interested in law enforcement and aviation, but the older I get, I have come across many career feilds, that have sparked my interest.

Skills : Microsoft offices, Powerpoint, Call Center, Customer Service, Dispatch, Team Management, Medical Terminology, Cashier.

Description :

    1. Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
    2. Monitor personnel or equipment locations and utilization to coordinate service and schedules.
    3. Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
    4. Record details of calls, dispatches, and messages.
    5. Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons and stolen property.
    6. Maintain access to, and security of, highly sensitive materials.
    7. Compose and log confidential client reports and file appropriately.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Makeup Artist Certification

Emergency Dispatcher Lead Resume

Headline : Seeking a position with a growing company with which I could use my skills to improve profit. Experienced, Versatile, Educated, Exceptional computer skills. Strong Interpersonal communication skills. Problem analysis and problem solving. Organizational skills and customer service orientated. Adaptability and ability to work under pressure.

Skills : Customer Service, Microsoft, money management, Emergency dispatcher, office and management, First aide, APCO and EMS.

Description :

    1. Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
    2. Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
    3. Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
    4. Learn material and pass required tests for certification.
    5. Maintain access to, and security of, highly sensitive materials.
    6. Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
    7. Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.
    8. Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
General

Sr. Emergency Dispatcher Resume

Summary : I am seeking employment with a company where I can use my talents and skills to grow and expand the company. I am currently employed with Gentry County Emergency Dispatch part time as an Emergency Dispatcher. I am looking for another permanent part time position to increase my income.

Skills : 50 WPM, Professional Phone Etiquette, Exellent Communication, Customer Service / Soft Skills, Complex Dispatch And Scheduling, Strong Computer Skills, Microsoft Office Suite, Oracle Based Financial Systems, Safeguarding Company / Client Information.

Description :

    1. Dispatched authorities to banks for holdups, break-ins, and fire alarms.
    2. Performed video/audio guided escorts to various banking sector clients in heavily secured areas.
    3. Performed supervisory duties when management or my direct supervisor was unavailable; including handling call escalations.
    4. Maintained various access lists for client employees including badge creation and terminated cards access when needed to ensure company/employee safety.
    5. Provided technical support for commercial and residential security systems.
    6. Provided Assisted living emergency services.
    7. Worked with management to streamline call handling procedures on follow ups to ensure they were handled in a timely manner.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Emergency Dispatcher/Supervisor Resume

Headline : BS Degree in Criminal Justice Exceptional analytical, communication and decision making skills Detail Oriented and Team Player Strong Interpersonal Skills and Customer Service Skills Proficient in Microsoft Suite/Office Customer oriented person and highly motivated to succeed in any position Good time management and organizational skills.

Skills : Customer Service trained, Store Operator, Inventory Control: Assist in selecting, hiring and training new employees: Strong communication and Phone etiquette.

Description :

    1. Answered emergency police and medical calls received when a citizen called 911.
    2. Assist the person with remaining calm while collecting all pertinent information needed to dispatch police or fire to the emergency.
    3. Stay in constant contact with officers out on calls to maintain their safety and keep them up to date on information needed for the call they were on.
    4. Research any information that an officer may need to finish up a call.
    5. Run names and information through the national database and provide this information to the officers on the scene.
    6. Work active fire scenes by maintaining radio communication with the fire chief on scene.
    7. Provide the fire chief with accountability call times and keep and active time line of all actions that have taken place.
    8. High level of stress management and multi-tasking ability was required for this position.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
Certification In ACE

Emergency Dispatcher/Assistant Resume

Summary : Objective: To secure a position in the company that offers challenge and opportunity for my career development and at the same time serve the business to the best of my abilities. I would like to gain new skills while utilizing my current skill set and employee satisfaction services with in a positive team environment.

Skills : Customer Service Recordkeeping/Database/Data Entry/Schedule Documentation Staffing and Hiring Processes Personnel Training and Evaluation/Supervisory Skills Writing/Proofreading/Editing Multi-task/Detail Orientation Scheduling/Workflow Management.

Description :

    1. Answer business calls & verify call information is correct, entering changes if necessary.
    2. Ask appropriate questions and probe caller to determine type of emergency.
    3. Transfer call to proper agency, dispatch fire department if needed, and notify other agencies as needed.
    4. Enter all information into CAD program to log calls and update logs as new information becomes available.
    5. Monitor radio traffic & relay information between multiple agencies, including ambulance, police, state troopers and fire departments.
    6. Handle high volume of calls on multiple phone line system.
    7. Responsible for ensuring equipment is in proper working order at beginning of each shift.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Emergency Medical Technician

Emergency Dispatcher II Resume

Headline : Customer-oriented emergency dispatcher successful at troubleshooting and handling customer support issues in a timely manner. Energetic emergency dispatcher with strong time management skills who thrives in a fast-paced, dynamic environment.

Skills : Microsoft Office, multi phone line, supervisor, meeting & greeting, filing, typing.

Description :

    1. Effectively managed a high-volume of inbound and outbound customer calls.
    2. Answered a constant flow of customer calls with up to number of varied in calls in queue per minute.
    3. Gathered and verified all required customer information for tracking purposes.
    4. Defused volatile customer situations calmly and courteously.
    5. Accurately documented, researched and resolved customer service issues.
    6. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    7. Referred unresolved customer grievances to designated departments for further investigation.
    8. Prepared reports and communication for senior management and clients.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Emergency Dispatcher Resume

Objective : 1 year volunteer experience 6 years experience in customer service 3 years experience in leadership and management 2.5 year experience in sales 2 years working in high pressure, quota driven sales 1 year business to business sales 1 year in business technology sales & communication Energetic, enthusiastic, high emotional intelligence in the workplace Effective and Intuitive Communicator in professional settings.

Skills : Emergency Management, Security Operations, Law Enforcement Support Services, Non-profit Administration, Websites, Pro Se Litigation, Research, Team Building, Customer Service.

Description :

    1. Provide public service and mutual aid to surrounding communities.
    2. Prioritize incidents and identify hazards, Follow strict policy and procedure.
    3. Make critical decisions in the absence of supervision.
    4. Dispatch and provide instruction to emergency responders, Operate sophisticated radio communications equipment and alarm monitoring systems.
    5. Author and broadcast messages on the National Law Enforcement Teletype System.
    6. Utilize computer databases to enter, edit, compile, and disseminate law enforcement information.
    7. Maintain local master files and document incidents.
    8. Pre-process firearm permit applications, log lost/found property.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Legal Studies