The job description of a Mortgage Servicing Specialist is to handle a variety of administrative tasks right from reviewing loan application to the event of initiating foreclosures. A typical Mortgage Servicing Specialist Resume gives a detail list of core tasks and duties like – interacting with customers to identify their borrowing needs, managing transactions between borrower and the company providing the loan, checking various documents such as income certificate and credit scores, foreclosing the loan process in case of loan payment defaults, liaising with lender’s attorney, and granting the right to sell the collateral in case of default payment.
Using the following skills will help the Specialists to shine in this role – strong interacting capacity, the ability to create lasting business relationship, outstanding communication skills, strong active listening and speaking skills, the ability to explain in layman’s language, knowledge of mortgaging service software and staying abreast with real estate and banking industry trends. Earning a bachelor’s degree in business, accounting or finance is the starting step to reach this position.
Summary : Provide extraordinary customer service to the long standing legacy of your company. Dedicated, confident and hardworking employee committed to fostering teamwork; and helping to create an environment conducive to a productive workplace.
Skills : Manager In Retail, Banking.
Description :
Excelled in multiple roles dedicated to servicing delinquent accounts.
Accepted payments and set up work out options with customers in a call center environment.
Reviewed loans for payment history and verified that all state guidelines were met before placing properties into foreclosure status.
Performed Quality Assurance duties for department to ensure that the Mortgage Specialist department was compliant with standard operating procedures.
Recognized as Employee of the Month on 32 separate occasions for exceeding production goals by demonstrating hard work and dedication to the team.
Answer questions and advise customers regarding loans and transactions.
Present loan and repayment schedules to customers.
Experience
7-10 Years
Level
Management
Education
Diploma
Sr. Mortgage Servicing Specialist Resume
Summary : Motivated, personable business professional with the ability to work independently and self-manage. Exhibit outstanding customer service skills with the ability to multitask.
Skills : Customer Service, Data Entry, Negotiation, Multi-Tasking, Time Management.
Description :
Updated accounts and adjusted fees and charges in accordance with company policy.
Reassigned accounts to appropriate departments as required.
Participated in coaching sessions, personal development, team meetings, and all activities and encourages a positive workplace environment.
Arranged solutions for customers with delinquent amounts, who are not able to fulfill their financial obligations due to various reasons.
Responsible for following policies and procedures to assist customers with credit related issues.
Provided proper service levels to all internal and external customers.
Responsible for processing resolution applications, providing denial explanation, and inputting application and performing account maintenance.
Experience
7-10 Years
Level
Management
Education
Banking
Jr. Mortgage Servicing Specialist Resume
Summary : Over 6+ years of successful experience in customer service/mortgage industry and assisting customers with their Home Loan Modifications and payment processing.
Placed blocks on litigation accounts to prevent loan from being reported while in the process of being settled with attorneys.
Educated customers on resolution alternatives and offered an optimal resolution path, Determined the borrower's reason for delinquency.
Assisted in taking monthly or plan disbursed payments.
Prepared Modification Documents to qualified Borrowers Negotiated Listing prices, and assisted homeowners and third parties with preliminary process of Short Sales from CIT Referrals.
Received inbound queue calls, met monthly call minimum.
Trained new employees on learning company system, call handling guidelines and basic requirements of job.
Worked with home equity team assigning orders to home appraisers.
Experience
7-10 Years
Level
Management
Education
Business Administration
Lead Mortgage Servicing Specialist Resume
Summary : Seeking to provide top quality business support to ensure a competitive advantage in the global marketplace. Can offer excellent communication skills, computer proficiency, and an understanding of organizational strategies to help meet corporate objectives.
Skills : Microsoft Office: Access, Excel, Word, PowerPoint, Project, Outlook. Oracle, Banner, HP Quality Center And Sales Force.
Description :
Investigated and conducted skip tracing utilizing numerous resources.
Initiated direct contact with customers to assess the prospect of repayment, arranging payment schedules or other solutions.
Determined collateral condition and established asset value.
Gathered and reviewed financial information to facilitate recommendation of charge-off, foreclosure and/or loss mitigation.
Prepared mortgage loan modification documents and reviewed new loan terms with the customer.
Made internal contact with other departments to obtain additional information.
Evaluated income and expenses, credit card debt, and other financial obligations, credit reports and titles to determine the ability of the loan holder to pay.
Experience
7-10 Years
Level
Management
Education
Project Management
Mortgage Servicing Specialist III Resume
Summary : Professional with extensive experience in Banking and Mortgage Servicing. Computer savvy in Microsoft Office Suite and proprietary mortgage-processing software. Self motivated, analytical and detail oriented, with strong work ethic.
Skills : Strong Customer Service Skills, EMT-B, BLS/CPR, Phlebotomy Skills, and Technical/Electronic Skills., IBM iSeries- AS/400, Microsoft Office, EPIC Medical Records Program.
Description :
Assisting customer with managing their loans.
Providing loan information, processing payments, submitting hardship applications, and escalating inquiries to the correct department for further assistance.
Multi-task between multiple screens to ensure quality service.
Managing emails and voicemail's received from customers daily.
Placing outbound calls to provide resolution to customers.
Call center environment accepting excessive inbound calls daily.
Responsible to research multiple systems and verify the documents of modified loans.
Primary responsibility was entering information acquired from multiple locations.
Experience
7-10 Years
Level
Management
Education
Radiology Technology
Mortgage Servicing Specialist II Resume
Summary : To obtain a position that will require to use skills, knowledge and abilities and provide an employer enthusiasm, commitment and hard work.
Skills : Business Administration, Business Manager.
Description :
Perform the operational duties of the supervisory position.
Trained Identify potential areas of improvement or concerns for a call center and gather and maintain records and files for management.
Responsible for handling high call volume effectively and efficiently in a fast-paced and challenging environment.
Researches and responds to escalated calls involving Bank products, services and/or transactions.
Analyzes data, trends and recommends process improvements.
Provides support to management and works on special projects as assigned Analyze Escrow accounts for insurance and tax accuracy.
Working knowledge of LPS, MSP, Fidelity systems, and Avaya Supervisor.
Experience
10+ Years
Level
Senior
Education
Diploma
Mortgage Servicing Specialist II Resume
Summary : Seeking a position that can utilize communication, organizational and problem solving skills. That will also provide the opportunity for personal and professional growth and advancement opportunities.
Skills : Customer Service, Word, Windows, Excel, Receptionist, Typing, Team Building, Inventory Management, Powerpoint, Sales, Data Entry, Filing, Javascript, Management, Bilingual, 55 WPM, Salesforce.
Description :
Managed large amount of inbound and outbound calls in a timely manner.
Followed communication scripts when handling different topics.
Identified customers needs, clarified information researched every issue and provided solutions and or alternatives.
Seized opportunities to upsell products that arose in customer calls to help them succeed financially.
Built sustainable relationships and engaged customer by going above and beyond.
Kept records of all conversations in our call center database in a comprehensive way.
Frequently attended educational seminars to improve knowledge and performance levels.
Met individual/team qualitative and quantitative tasks.
Experience
7-10 Years
Level
Management
Education
Diploma In General
Mortgage Servicing Specialist I Resume
Summary : Obtain a career in the field of management or marketing while applying professional entrepreneurial and financial skills to make a positive impact within the company.
Skills : Microsoft Office, Type 35 WPM.
Description :
Answer calls in a fast paced call center environment assisting customers with existing mortgage loans.
Explain all terms and conditions of the loan and the mortgage process.
Assist customers with resolving issues regarding mortgage payments.
Assist with requests to have mortgage payment lowered or to adjust the account in any way.
Assist and explain the change in payment amounts as it relates to the escrow account.
Answer questions pertaining to property taxes and home owners insurance as it relates to the escrow account.
Calculate and explain shortages/overages in the escrow account.
Meet or exceed all required goals set by management.
Experience
7-10 Years
Level
Management
Education
Business
Mortgage Servicing Specialist/Analyst Resume
Objective : Energetic leader with expertise in customer service and goal obtainment seeks a similar role to produce immediate growth contribution to a rewarding company.
Skills : Medical Terminology, Pharmacology.
Description :
Responsible for answering high volume incoming calls and to respond quickly to all request by providing accurate, complete and timely service to the customer.
Process all paid loans and ensured of paid Real Estate loans according to established procedures.
Maintains office files and filing systems.
Prepare payoff demand statements and other request to provide payoff information in written form.
Cross trained on and serve as primary back up for auditing.
Collecting monthly payments, maintaining records of payments and balances.
Participated in testing and training new hires on banking application/procedures.
Experience
2-5 Years
Level
Junior
Education
Community Studies
Mortgage Servicing Specialist Resume
Summary : Setup and maintained delinquency auto processing rules per Association policy. Generated Friendly Reminder file, export and upload file to Print House.
Skills : Banking, Accounting.
Description :
Ordered, processed, validated, and mailed appraisals and BPOs to customers.
Received valuations and inputted in Equator.
Worked with FNMA to order and receive valuations with VMS system.
Worked with FHLMC to order and receive valuations with SLM System.
Requested vendors to complete the valuations tasks in a timely manner.
Documented controls to analyse, research, and administer the tracking of final documents and work closely with employees and vendors to facilitate lien releases.
Pulled reports and scanned documents in order to process lien releases.
Creating an account is free and takes five seconds.
You'll get access to the PDF version of this resume template.
Choose an option.
Sign up with Google
Sign up with Facebook
Sign up with Linkedin
This helps us make sure you're human and prevents spammers from abusing our services.
By continuing, you agree to our Privacy Policy and Terms.
Unlock the Power of Over 10,000 Resume Samples.
Take your job search to the next level with our extensive collection of 10,000+ resume samples. Find inspiration for your own resume and gain a competitive edge in your job search.
Get Hired Faster with Resume Assistant.
Make your resume shine with our Resume Assistant. You'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want.
Get Noticed with Resume Templates that Beat the ATS.
Get past the resume screeners with ease using our optimized templates. Our professional designs are tailored to beat the ATS and help you land your dream job.
