Online Banking Representative Resume Samples

An Online Banking Representative is responsible for all aspects of internet banking, bill pay, and voice response systems mainly. A well-written Online Banking Representative Resume mentions the following core duties – monitoring and maintaining savings bank’s website, assisting customers and staff with internet banking, and voice response questions and punctuality, assisting customers in the online banking enrollment process, and setting up of pending applications, processing business applications for internet banking including verification of owners and system setup; helping customers with questions and issues regarding online banking and bill payment; assisting in the research of bill payment transactions using relevant software; contacting vendor support to solve any online banking or bill payment errors; and making changes to the bank’s website if needed.

The most sought-after skills for the post include the following – banking experience, familiarity with the internet and internet browsers, good working knowledge of MS Office, some knowledge of relevant banking software, bilingual skills, and mathematical skills. Job postings for this role generally require a high school diploma or GED, but most employers prefer a degree in finance or business.

Online Banking Representative Resume example

Online Banking Representative Resume

Headline : To obtain a position in an establishment in which I will be able to satisfy my natural passion for helping others while being able to expand my knowledge, pursuing and achieving daily goals; and ultimately being a positive contributing factor to the workplace and surrounding environment.

Skills : Manufacturing, Production, Distribution, Medical billing, Coding.

Description :

    1. Resulted in improved sustaining customer satisfaction and loyalty.
    2. Upheld the capability to manage a high volume workload in a calm and constructive manner with significant experience in troubleshooting and problem resolution.
    3. Ensured to protects customers' accounts by thoroughly authenticating them as well as informing customers on how to further protect their accounts on their own accord.
    4. Resolved technical issues that arise regarding the company's corporate website such as walking the customer how to troubleshoot their browser/device settings.
    5. Escalated issues through proper channels to get issues resolved in a timely manner.
    6. Fitted bronze and silver medals Incentive programs consecutively after 1 year.
    7. Awarded two merit increases after mid-annual review within time employed.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
MS


Online Banking Representative Resume

Summary : Online Banking Representative Professional seeking a career where I may utilize my technical skills, experience, and training supporting end-users in a technical environment and driving business objectives. Three years of experience operating in a help desk capacity for customers. Excellent communication and personality will be valuable to interacting with technical and non-technical personnel.

Skills : Powerpoint, Banking.

Description :

    1. Customer Support Set up and maintained customer accounts for online banking through a Silverlake database and web server.
    2. Communicated with customers by phone, MS Outlook, and MS Word.
    3. Assisted customers at every level from resetting passwords to submitting claims on their behalf to third party bill-pay affiliates.
    4. Worked across an extremely secure company intranet using Windows 2000 and generated daily reports in MS Excel.
    5. Cross-trained as the company's night operator.
    6. Included running the nightly update on an AS 400 and SQL Server.
    7. Taped and optical backups were created for all accounts across the company.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
MS


Online Banking Representative Resume

Objective : Looking to secure an Online Banking Representative position with a progressive company that will help me utilize my dedication and hard working history in customer service, sales, data entry, technical support, mortgage operations, my vast knowledge in computer programs and most recently my experience with Medical Coding. Very eager and quick to learn new things.

Skills : MS Office, Accounting.

Description :

    1. Worked in the online banking department which dealt with both Firstbank's online website and mobile app.
    2. Able to provide all Firstbank customers' with a wide range of banking customer service on their bank accounts for example: bank account balancing, mortgage calculations and payments, fraud/prevention, closing of accounts and cash reserves, credit card information, specific information pertaining to personal Firstbank accounts.
    3. Specifically dealt with website and mobile app technical customer service.
    4. Required complete knowledge of of our online services and providing accurate banking information to our customers.
    5. Required special attention to fraud prevention and the safety of Firstbank customer's banking/personal information.
    6. Maintained strict adherence to corporate procedures.
    7. Provided our whole online department with updated information on new software or hardware releases from Apple or Android software.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BA

Online Banking Representative Resume

Headline : To find an Online Banking Representative position that will allow me to utilize my experience with computers and networking in a rewarding and challenging way.

Skills : A.C.E.R, Computer Literate, Lotus, Microsoft Office, Microsoft Word, Microsoft Power Point,Abacus, Siebel, Symitar, SAP, Salesforce, Rapid 3k, Knowledge Of Medical Terminology, CPT Codes, Etc.

Description :

    1. Assisted with web banking and Quicken products.
    2. Resolved inquiries regarding balance, payments, interest rate and recent purchases.
    3. Educated customers about bank policies and fair credit laws.
    4. Met and exceeded sales goals.
    5. Resolved irate customer issues with listening and negotiation skills.
    6. Proficiented with First Data (FDR) credit card system.
    7. Experienced with Microsoft Word and Excel.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS In Psychology

Online Banking Representative Resume

Objective : Seeking a career opportunity to lead as well as utilize my extensive experience in building customer relationships in an effort to aid the company in maintaining the current customer base obtain new customer relationships.

Skills : MS Office, Banking, Customer Service.

Description :

    1. Specialized in assisting with online access for customers.
    2. Dealt with managing account information, payment processing and resolving technical support issues with effective troubleshooting techniques.
    3. Achieved most Improved Banker Award, for positively impacting monthly company performance statistics.
    4. Recorded in meeting challenging monthly graded phone calls that measure quality of work based on following security precautions and customer handling processes.
    5. Recognized for reliability and flexibility in working extra hours to meet corporate goals.
    6. Assisted customers with online banking enrollment and any issues pertaining to online banking.
    7. Created and maintained of online banking profiles and cases.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
MS

Online Banking Representative Resume

Summary : Over ten years experience in Online Banking Representative industy, which includes loan origination, personal banking, auditing and customer service. One year experience in bank management. Supervised nine tellers on bank policies and procedures. Proficient in industry specific software such as Boss, Merlin, Sugar, Vanallia soft, Microsoft Office.

Skills : Customer Service , Direct Contact With The Public, Experienced With Different Computer Systems And Escalated Issues.

Description :

    1. Worked in call center and promoted to case management department working directly with bill pay system Skills Fast-learner; ability to multi-task; personable and eager to learn with experience in different computer systems.
    2. Extensive experienced with customer service at Reading Hospital and Santander.
    3. Worked directly with patients during employment at Reading Hospital.
    4. Experienced taking supervisor calls that concerned escalated issues in Santander customer service.
    5. Experienced with very high call volume in a call center environment.
    6. Collected past due receivables, and set up payment arrangements.
    7. Initiated a monthly report for my manager of all inactive online profiles of our customers, which saved our department time and money.
            Years of Experience
            Experience
            10+ Years
            Experience Level
            Level
            Senior
            Education
            Education
            GED

            Online Banking Representative Resume

            Objective : To achieve a position in the Online Banking Representative where I can utilize my interpersonal and organizational skills in order to reach people with high quality services that will improve their day to day lives and help them lead a better quality of life.

            Skills : Customer Service, Microsoft Office, Management, Banking, Banking.

            Description :

              1. Provided balances on accounts, assisting customers with Online Banking.
              2. Troubleshoot with customers with things like passwords and account information.
              3. Worked with programs such as Lotus Notes, AS400, and most Vision Content programs.
              4. Applied transfers to customer accounts via the telephone banking system, and completing wire transfers both foreign and domestic.
              5. Assisted Customers with Managing Your Money inquiries.
              6. Assisted with enrolling Customers with Online Banking.
              7. Answered general questions about the Bank of America website.
            Years of Experience
            Experience
            2-5 Years
            Experience Level
            Level
            Executive
            Education
            Education
            High School Diploma

            Online Banking Representative Resume

            Headline : To establish a long-term career in a company where I may utilize my Online Banking Representative professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.

            Skills : Computer Skill, Listening, Caring, Enrollement Specialist, Customer Service /agents, Call Center Experience.

            Description :

              1. Helped customers create online banking service, trouble shoot and answer questions about online/mobile/text banking.
              2. Answered questions about customers accounts and or fill inquires about payments that were made.
              3. Filed customer claims about transactions that were unfamiliar and or unauthorized.
              4. Helped make bill payments and changes to customers account also reverse fees.
              5. Made sale offers on products and services also direct them to the right department.
              6. Assisted customers with account online access by creating user names and passwords.
              7. Provided technical support with regards to online access.
            Years of Experience
            Experience
            5-7 Years
            Experience Level
            Level
            Executive
            Education
            Education
            Diploma

            Online Banking Representative Resume

            Summary : Looking to find employment with a company that fits my ambitious, goal-accomplishing and detail-oriented work ethic where focusing on efficiency and maintaining a high standard of excellence is the expectation. I want to be able to capitalize on the knowledge and skills that I possess and have the opportunity to grow towards aspirations of greatness.

            Skills : Microsoft Office, Salesforce, Teller Insight Systems,.

            Description :

              1. Provided knowledgeable service with efficient and accurate transactions demonstrated in customer service ratings of 100%.
              2. Assumed a lead role in providing an Excel spreadsheet for our department on potential fraudulent apps that were meant to mimic Firstbank mobile app for iOS or Android.
              3. Included running reports off on a printer for all departments to use the next day.
              4. Worked in the Proof department where I was responsible for data entry and running a NCR 7780 check sorter with a computer interface.
              5. Provided assistance to team members pertaining to online banking and customer care.
              6. Executed outgoing communication efforts for the bank via telephone, email, and/or regular mail
              7. Worked with vendors and outside service providers to ensure operational performance standards are maintained
              Years of Experience
              Experience
              7-10 Years
              Experience Level
              Level
              Management
              Education
              Education
              Diploma In Business And Finance

              Online Banking Representative Resume

              Objective : Experienced Online Banking Representative within the financial industry seeking to bring enthusiasm, dedication, responsibility, and good work ethic to an organization where I can utilize my education and skills.

              Skills : Communication Skills, Accounting Skills.

              Description :

                1. Provided a complete range of customer services including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts on line.
                2. Provided customers support through telephone and secure message channel including resolving issues to retail and electronic banking activities.
                3. Discovered customer needs through conversations, questions and review of their accounts, and promotes and cross-sells Bank products and services based on their needs.
                4. Provided assistance and training to branch personnel regarding electronic banking procedures.
                5. Maintained knowledge of retail banking policies and procedures. 
                6. Attended seminars regarding banking industry activities.
                7. Obtained and analyzed daily reports relating to customer and internal online banking activity including service metrics, fraudulent activity, and unauthorized access.
                Years of Experience
                Experience
                2-5 Years
                Experience Level
                Level
                Executive
                Education
                Education
                GED