An Impress Associate is responsible for providing customers with an exquisite shopping experience by providing effective and friendly services and assisting customers in the self-serve area. The job description and duties are listed on the Impress Associate Resume as – producing high-quality documents promptly, participating in cross-selling and promotion activities; contacting customers and getting feedback, recommending the product and encouraging add-ons for products and services; calculating process and providing quotes to customers; participating in discussions, processing electronic job received from customers; and maintaining job flow of production, and providing assistance in all areas of the store based on the business needs.
The nature of the job demands the following skills and abilities – working knowledge of Windows-based and other relevant applications; the ability to learn how to use high volume production equipment, and related peripheral; interaction skills, the ability to lift, move and carry up to 55 pounds; and multitasking skills. Formal education to a high school diploma or GED is necessary.
Objective : Dynamic Impress Associate with two years of experience in print production and customer service. Proficient in managing electronic job workflows and ensuring high-quality output while maintaining inventory and supplies. Passionate about leveraging skills in detail-oriented project execution and effective communication to enhance client satisfaction and operational efficiency.
Skills : Time Management, Attention To Detail, Problem Solving, Sales Techniques
Description :
Maintained up-to-date knowledge of promotions, policies, and security practices.
Processed special orders and coordinated item availability through inter-store communication.
Recommended products tailored to customer needs, enhancing sales opportunities.
Operated cash registers for various payment methods, ensuring accurate transactions.
Executed opening and closing procedures for point of sale systems with precision.
Addressed customer inquiries and resolved issues effectively, both in-person and over the phone.
Created visually appealing product displays that attracted customer attention.
Experience
0-2 Years
Level
Entry Level
Education
DBOT
Junior Impress Associate Resume
Objective : Enthusiastic Junior Impress Associate with 5 years of experience in print production and customer service. Adept at managing high-volume print orders, ensuring quality output, and enhancing operational workflows. Committed to delivering exceptional client experiences through effective communication and attention to detail.
Trained and mentored new sales associates to enhance team performance.
Facilitated customer inquiries and resolved complaints promptly via in-person and telephone communication.
Maintained visual merchandising standards to promote product appeal.
Informed customers about upcoming promotions and sales events to boost engagement.
Collaborated with team members to share best practices, increasing overall store efficiency.
Ensured customer satisfaction by addressing complaints professionally and effectively.
Processed sales transactions accurately and confirmed receipt delivery for all purchases.
Experience
2-5 Years
Level
Junior
Education
AAS-BOT
Impress Associate Resume
Headline : Accomplished Impress Associate with 7 years of expertise in print production and customer engagement. Skilled in overseeing complex workflows, ensuring top-tier quality, and optimizing inventory management. Eager to apply a blend of technical proficiency and customer-centric communication to drive operational excellence and elevate client satisfaction.
Skills : Print Management Software, Digital Print Production, Graphic Design Techniques, Document Preparation, Data Analysis For Print Metrics, Technical Documentation
Description :
Collaborated with clients to assess needs and provide tailored print solutions, ensuring high-quality deliverables.
Maintained compliance with copyright regulations while managing sensitive client documents.
Utilized Adobe and Microsoft software to create polished, professional products for diverse customer projects.
Organized and maintained the print center, ensuring a clean and efficient workspace.
Conducted quality assurance checks on all outgoing orders to guarantee client satisfaction.
Embraced a customer-first approach, actively participating in a culture focused on service excellence.
Documented and analyzed workflow processes to identify areas for improvement and streamline operations.
Experience
5-7 Years
Level
Senior
Education
AAS Graphic Design
Fresher Impress Associate Resume
Objective : Motivated Impress Associate with two years of experience in print services and customer interaction. Skilled in processing electronic job orders and ensuring accurate output. Eager to utilize strong communication and organizational skills to enhance workflow efficiency and customer satisfaction.
Skills : Proficient In Mac And Pc Environments, Image Editing And Retouching, Strong Work Ethic, Client Relationship Management, Effective Verbal And Written Communication, Adaptable To Dynamic Environments
Description :
Facilitated customer interactions in self-service areas, ensuring a seamless experience.
Processed electronic job orders from clients and managed workflow efficiently.
Executed customer desktop publishing (DTP) orders promptly and accurately.
Notified clients regarding the availability of special orders for pickup.
Managed inventory and supplies to ensure readiness for operations.
Provided assistance in troubleshooting printing issues to enhance client satisfaction.
Maintained a clean and organized workspace for optimal productivity.
Experience
0-2 Years
Level
Fresher
Education
B.A. Graphic Design
Impress Associate Resume
Summary : Seasoned Impress Associate with 10 years of extensive experience in print production and customer service. Expert in streamlining workflows and ensuring quality control across multiple projects. Committed to driving client satisfaction through innovative solutions and effective communication while maximizing operational efficiency.
Skills : Advanced Microsoft Office Suite Skills, Customer Relationship Management, Technical Troubleshooting For Print Solutions, Graphic Design And Layout For Print Media, Multitasking, Technical Proficiency
Description :
Managed customer interactions with a focus on understanding their needs and providing tailored solutions.
Coordinated electronic job workflows to ensure timely and quality print production.
Enhanced product displays and maintained inventory to optimize sales opportunities.
Provided training and support to new staff on operational processes and customer service standards.
Achieved sales targets by recommending products and upselling services effectively.
Developed and implemented strategies to improve customer engagement and satisfaction.
Collaborated with management to address customer feedback and improve service offerings.
Experience
7-10 Years
Level
Management
Education
BAGD
Consultant Impress Associate Resume
Objective : Versatile Consultant Impress Associate with 5 years of extensive experience in print production and customer engagement. Proven ability to oversee complex workflows and enhance client satisfaction through effective communication and innovative problem-solving. Passionate about leveraging technical expertise to optimize operational processes and deliver outstanding results for clients.
Skills : Workflow Optimization, Crisis Management, Lead Generation, Customer Retention
Description :
Managed electronic job workflows, ensuring high-quality print production and timely deliveries.
Trained new Impress Associates, improving team performance and service quality.
Logged and updated project statuses using job management software for efficient tracking.
Verified job specifications at each stage to guarantee accurate output and customer satisfaction.
Provided exceptional customer service by actively addressing client inquiries and concerns.
Implemented process improvements that enhanced operational efficiency in the print department.
Maintained inventory levels, ensuring availability of materials for uninterrupted production.
Experience
2-5 Years
Level
Consultant
Education
BA Comm
Impress Associate Resume
Summary : Results-oriented Impress Associate with a decade of experience in print production and client relations. Proven track record in optimizing workflows and ensuring superior quality in deliverables. Passionate about enhancing operational efficiency and customer satisfaction through innovative solutions and effective communication.
Skills : Adaptability, Conflict Resolution, Inventory Management, Product Knowledge, Communication Skills, Team Collaboration
Description :
Produced high-quality print products while consistently exceeding customer expectations.
Calculated pricing and provided accurate quotes to ensure transparency and client satisfaction.
Designed efficient job flows utilizing advanced job management tools and techniques.
Managed inventory levels to meet customer demands and prevent stock shortages.
Demonstrated proficiency in both PC and Mac environments, enhancing productivity through technical skills.
Collaborated effectively on team projects while also excelling in independent tasks.
Utilized strong organizational and analytical skills to prioritize tasks and achieve production goals in high-pressure situations.
Experience
10+ Years
Level
Executive
Education
B.A. Graphic Design
Senior Impress Associate Resume
Headline : Innovative Senior Impress Associate with 7 years of comprehensive experience in print production and client relations. Expert in managing complex workflows, ensuring high-quality deliverables, and enhancing customer engagement. Dedicated to implementing strategic improvements that drive operational efficiency and elevate client satisfaction.
Skills : Social Media Marketing, Event Coordination, Sales Training, Goal Setting, Performance Tracking, Trend Analysis
Description :
Led the design and production of marketing materials including business cards and banners, ensuring adherence to brand standards.
Executed high-volume copying and printing tasks, consistently meeting project deadlines and quality benchmarks.
Performed finishing processes such as laminating, cutting, and binding, enhancing the final product quality.
Improved customer interactions through effective communication, resulting in repeat business and positive feedback.
Utilized creative skills daily to enhance project outcomes and client satisfaction.
Ensured confidentiality of sensitive materials, maintaining a high level of professionalism.
Educated clients on available products and services, boosting overall sales and customer loyalty.
Experience
5-7 Years
Level
Senior
Education
B.A. Graphic Design
Impress Associate Resume
Objective : Dedicated Impress Associate with two years of hands-on experience in print production and customer service. Skilled in executing precise job workflows and maintaining high-quality standards. Committed to enhancing client satisfaction through effective communication and strong attention to detail.
Skills : Customer Service, Sales Reporting, Social Media Management, Feedback Collection, Sales Strategy Development, Cross-selling
Description :
Developed a comprehensive understanding of all services offered, effectively presenting options to customers.
Operated various printing and finishing equipment while ensuring quality and efficiency.
Maintained high productivity levels in a fast-paced environment without compromising quality.
Established strong customer relationships, leading to repeat business and referrals.
Demonstrated proficiency in computer operations and software relevant to print production.
Led the ImPress team by example, promoting exceptional customer service standards.
Ensured all orders met OfficeMax quality standards before delivery.
Experience
0-2 Years
Level
Entry Level
Education
AAGD
Impress Associate Resume
Objective : Results-focused Impress Associate with 5 years of experience in print production and client services. Expertise in managing print orders, ensuring quality control, and streamlining workflows to maximize efficiency. Driven to enhance customer satisfaction through exceptional communication and meticulous attention to detail.
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