Operations Agent Resume Samples

The most important duty of an Operations Agent is to track the number of passengers, amount of fuel, and pieces of luggage. The Operations Agent Resume indicate the following duties and tasks – taking responsibility for the security of the cargo and luggage of the passengers, making sure the luggage is tightly secured and strapped into the compartment, working closely with ramp personnel and airport manager; accepting shipment from other carriers; creating and maintaining shipping records; overseeing the loading and unloading of freight and ensuring the cargo weight is properly distributed within the craft.

The person applying for this role must have top-notch communication skills to take and transmit information from pilots and ground crew; the person must also be able to juggle and handle multiple tasks at the same time and have the ability to prioritize work. Strong computer and math skill is also required. Postsecondary education is commonly required.

Operations Agent Resume

Objective : Accomplishments Customer Assistance Worked with company systems such as Otis and trips Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers with any questions pertaining to there travels.

Skills : Microsoft Word, Microsoft Office, Microsoft Excel, Microsoft Powerpoint, Customer Service.

Description :

    1. Manage the weight and balance of the aircraft and oversee passenger boarding.
    2. Customers Assist with wheelchairs Conduct boarding announcements over loudspeaker Communicate with Dispatcher, ramp agents.
    3. Communicate with flight attendants and captain to make sure passenger count is accurate Reach daily on time performance by pushing aircraft on time.
    4. Capable to use personal computers and working knowledge of software such as Microsoft Word, Microsoft Outlook, etc.
    5. Ability to comprehend, interpret, explain and make decisions in accordance with established policies and procedures.
    6. The principles and concepts of customer service and the practices related to Department programs, organizational structure, functions.
    7. Customer Assistance worked with company systems such as Otis and trips Customer Interface Greeted customers upon entrance.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma


Operations Agent/Executive Resume

Objective : Worked with federal, state and county branches of government. Throughout career,consistently established integrity, quality and professionalism, while providing excellent customer service and satisfaction.

Skills : Inventory Management, CPR Certified.

Description :

    1. Federal rules and regulations affecting daily airport operations, including safety and security regulations and procedures.
    2. Establishing and maintaining effective working relationships with airport tenants, governmental agencies, and other Aviation Department employees.
    3. Issue and cancel Notice to Airmen (NOTAMs) as required.Uses knowledge of principles, practices, techniques, and methods of an airport emergency.
    4. Monitor airfield maintenance conditions, wildlife activity, and other airfield activities to ensure the protection and safety of aircraft operation areas.
    5. Communicate with dispatch to assure the weight and balance of aircraft.
    6. Maintain and track efficient boarding of aircraft and coordination of the ramp, operations, provisioning, and aircraft servicing to accomplish on-time performance.
    7. Associated software to arrange for fueling of aircraft, records of customer baggage, air freight, mail and company materials.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Management


Operations Agent Resume

Objective : Learned that the best way to achieve success was to be motivated by the resources available and work with well-defined objectives. With exceptional management, communication, instruction abilities.

Skills : Exceptional Management, Communication, Instruction Abilities And Practical Problem Solving Skills,Ms-office.

Description :

    1. Contacting clients on the status of their repairs and assisting the front of the precinct in the phone rapid exchange processes.
    2. Provide legendary Customer Service and maintaining positive relationships with all Internal and External Customers to ensure success.
    3. Prepares dispatch release forms and collects weather reports from an information system for Flight Crewmembers.
    4. Operates the jet bridge to aircraft and ensures the timely boarding of the aircraft.
    5. Prepares the weight and balance of the aircraft and arranged to fuel for aircraft as required.
    6. Completes paperwork and forms connected with work assignments pertaining to procedures of flight departures/arrivals, statistical reports.
    7. Perform the process needed to certify that products meet the requirements. Handles Station AMS and radio communications traffic.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Ancient

Operations agent/Representative Resume

Summary : Excellent in an office setting as well as with direct customer contact. While easy-going and friendly,maintain structure and am able to multitask and manage time to get the best results.

Skills : Customer Service, Proficient In Microsoft Applications, Filing, Typing.

Description :

    1. Read flight, fueling and payload distribution records to track the number of passengers, pieces of luggage.
    2. Received and communicated information from and to pilots, ground crew, flight schedulers, and fuelers in an accurate, professional and timely manner.
    3. Completed paperwork, daily logs, and forms pertaining to procedures of flight departures/arrivals, statistical reports on each flight.
    4. Notified ground crew when flights are in range to allow time to prepare for flight arrival and irregular operations.
    5. Prepared dispatch release forms and collected weather reports. Arranged fueling for the aircraft as needed.
    6. Maintained all FAA required files for compliance auditing.
    7. Advised ramp agents on how to distribute the flight load, and notified teams of off-load messages for local bags, mail, and freight.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
AA

Operations Agent III Resume

Summary : Highly motivated and driven leader with the ability to take on complex technical or business challenges and create success.maintaining a level of excellence that has kept us ranked in the top stores in the company .

Skills : Microsoft Office, Microsoft Excel, Microsoft Outlook.

Description :

    1. Repair and installation department responsible for executing directives given by the Supervisor.
    2. Responsible for keeping our supplies ordered so that do not run out of the everyday things need to perform our duties.
    3. Ensure that all incoming and outgoing products have been processed correctly and are shipped/received in a timely manner.
    4. Responsible for keeping the lines of communication open with the clients who have products in for repair or upgrades.
    5. Manage all incoming and outgoing phone calls to ensure that the Advanced Repair Agents can work without interruptions.
    6. Field the questions from the sales staff to ensure that they provide accurate information to the clients.
    7. Perform the process needed to certify that products meet the requirements.
    8. Manage the monthly reports for store warranty charges, the out to service reports and the daily queue report.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Psychology

Operations Agent/Co-ordinator Resume

Summary : To secure a position with your company where my experience can be utilized to improve customer service and satisfaction.

Skills : Customer Service, POS, Warehouse packaging and handling,.

Description :

    1. Reads flight, fueling and payload distribution records to track the number of passengers, pieces of luggage, and amount of fuel.
    2. Receives and communicates information from and to pilots, ground crew, flight schedulers, and fuelers in an accurate, professional and timely manner.
    3. Completes paperwork, daily logs, and forms pertaining to procedures of flight departures/arrivals, statistical reports.
    4. Notifies ground crew when flights are in range to allow time to prepare for flight arrival and irregular operations.
    5. Prepares dispatch release forms and collects weather reports. Arranges to fuel for the aircraft as needed.
    6. Maintains all FAA required files for compliance auditing. Advises ramp agents on how to distribute the flight load.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Asst. Operations Agent Resume

Objective : Enthusiastic, confident and articulate professional with a successful history of welcoming new challenges. Possess strong commitment to team environment dynamics.

Skills : Microsoft Office, Fluent in Creole.

Description :

    1. Handled service traffic, making sure clients had their issues assessed and were connected with the best service for their tech problem.
    2. Quickly and accurately managed the inbound and outbound phone calls and successfully managed the escalation process with third-party vendors and internal service center repairs.
    3. Managed shipping and receiving in addition to performing basic repairs and software installations.
    4. The goals set were related to communicate with clients and keep them updated on their service.
    5. primary job related to making sure all paperwork was processed and filed correctly. started out as a Customer Service Specialist within the company.
    6. Processing returns and exchanges at the Customer Service desk.
    7. Worked part-time in inventory and merchandising on the weekends, and occasionally worked in the back office.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Management

Operations Agent/Analyst Resume

Objective : Loyal and clearly dedicated individual who has an ambition to succeed in any given environment.Have extensive experience in the airline customer service industry, whatever the situation, get along with others.

Skills : Computer Reservation Systems, Computerized Weight And Balance, Forklift Operations,bucket Truck Operations.

Description :

    1. Conduct daily airfield, lighting and surface inspections, conduct wildlife medication when needed.
    2. Assist ATCT with airfield issues, such as aircraft with mechanical issues, while on a runway or taxiway.
    3. Provide escorts for airport contractors, or aircraft in need of on-field assistance.Assist Fire-Rescue with airfield incidents and terminal medical issues.
    4. Conduct airfield drivers training and certifications for FAA, and Fire Rescue on a yearly basis.
    5. Assist local Law Enforcement, with terminal security, and traffic/parking issues.
    6. Monitor public transportation companies (taxis, limosines) on flight arrivals, and assist general traveling public with any help needed.
    7. Conduct airfield and terminal security observations, on a nightly schedule.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Travel & Tourism

Operations Agent Resume

Headline : A highly motivated college professional looking to start career path in Data Entry and start it with a well-respected company with room for advancement where skills are valued and are beneficial to the company.

Skills : Office Management, Microsoft Office, Microsoft Word, Documentation, Outlook, Organized, Data Entry, Development, Records Management, Research.

Description :

    1. Consisted of fast-paced sorting, scanning, and distribution of freight into specifically designated ULD cans to be loaded onto waiting planes.
    2. Scanning is used for immediate information to customers for tracking of shipments.
    3. Dangerous goods were held separately and placed in specific locations to be picked up by experts for proper handling during shipment.
    4. Maintaining customer financial information and tracking of casino gameplay throughout casino gambling.
    5. Verification of customer accounts for monies spent in regard to comps to be awarded.
    6. Write computerized checks at moment notice for increases to the customer credit line.
    7. Excellent Customer service, positive attitude, time management under low supervision also self confidence
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Degree

Sr. Operations Agent Resume

Summary : Motivated customer service specialist with excellent retail experience in a fast-paced, team-based environment. Extremely Patient and empathetic when it comes to the issues and demand of the customers.

Skills : Customer Service, Captivate, InDesign, Adobe Photoshop, Brackets.io, Dreamweaver, Axure, Microsoft Office, HTML, CSS, Javascript, Sales.

Description :

    1. Answered an average of calls per day by addressing customer inquiries, solving problems and providing new product information.
    2. Described product to customers and accurately explained details and care of merchandise.
    3. Provided an elevated customer experience to generate a loyal clientele. Politely assisted customers in person and via telephone.
    4. Handled the daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
    5. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
    6. Operated a POS system to itemize and complete an average of customer purchases.
    7. Set up equipment for a majority of employees, including installing cables and hardware.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BBA

Associate Operations Agent Resume

Summary : Working in the field for 3 years now. Not including school, so counting school and in the field have 4 years of experience in the Aviation field.Have vast knowledge of different types of aircraft's as well.

Skills : Microsoft Office, Type 45 Wpm, Multi-Tasking, Computer Skills, Customer Service Skills, Cash Handling, Organization, Computer Repair.

Description :

    1. Maintained up-to-date knowledge of store policies regarding services. Resolved product issues and educated clients.
    2. Managed quality communication, customer support, and product representation.
    3. Worked under strict deadlines and responded to devise requests and emergency call-outs.
    4. Compiled weekly and monthly reports for store managers. Accurately logged and all daily shipping and receiving of items.
    5. Served also like the back up of the Administrative assistant which included duties such as store opening duties that included counting cash drawers
    6. Organized and ordered supplies as needed.Developed techniques to ensure no duplication of work efforts 
    7. Increased worker productivity and reduced cost by using management techniques and innovative ideas.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Degree

Operations Agent Resume

Objective : Dependable self-starter with a strong work ethic and progressive experience in the technology and customer service fields, as well as extensive retail sales experience. Efficiency, accuracy, teamwork, dedication, and pride in job performance.

Skills : Airline customer service, 8 years amateur astronomer, Metalworking, Small electronic repair/maintenance, computer repair, Horticulturists, Hiking, wilderness survival.

Description :

    1. Diagnose computer, tablet, camera, and other various electronics hardware and software issues.
    2. Check these electronics in for comprehensive diagnostic and repair. Delivering on insurance policies clients purchased for hardware or software coverage.
    3. Diagnose all hardware and software errors and find a solution to these errors.
    4. Manually or with the help of agent tools removing PC infections, and resolving hardware issues when applicable.
    5. Installing operating systems and restoring units that are infected too beyond repair.
    6. Provide clients with the complete solution offer with their products.
    7. Worked with gate agent in expediting the check-in process, collected boarding passes and verified boarding count.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Law