Emergency Operator Resume Samples

The main duty of an Emergency Operator is to receive calls, dispatch emergency vehicles, and advise the best course of action to the callers. Other essential duties are listed on the Emergency Operator Resume as – receiving emergency calls, finding out the nature of the emergency and following it up, taking down the location and personal information of the callers, dispatching available emergency units to the proper location, keeping callers on the line when necessary; advising callers on the proper course of actions, calms down, and documenting the conditions, prioritizing emergency scenarios, monitoring the activity of emergency vehicles, and testifying in court when needed.

The most sought-after skills for the post include – knowledge of police codes, and law enforcement terminology; familiarity with the functions, and types of police radio frequencies; the ability to remain calm in a crisis, and the mental and emotional strength needed to deal with stressful situations. Formal education beyond a high school diploma or GED is not needed.

 

Emergency Operator Resume example

Emergency Operator Resume

Headline : Looking to obtain a position within a company that will utilize leadership qualities, drive, and ambition in order to help the advancement of the company.

Skills : Microsoft Office, Project Management, Supervisory, Management.

Description :

    1. Answered routine/non-routine calls and typed in messages accurately.
    2. Typed correspondence from Hospitals, Doctors, Nursing Homes, and Patients.
    3. Made Rx calls to the pharmacy for Doctors and Patients.
    4. Digitally paged, e-mailed, and delivered Doctors' messages for Emergency patients.
    5. Scheduled appointments.
    6. Assisted callers and delivered messages in a timely manner.
    7. Faxed and filed daily correspondence.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Computer Information Systems


Emergency Operator Resume

Summary : Would bring to your company not only customer service and administrative skills but also a constructive, supportive attitude that have demonstrated throughout my career. Composed under pressure and adapt to meet the unique needs of any circumstance no matter how difficult it may seem.

Skills : Administration, Operating Skills.

Description :

    1. Answered emergency 911 calls and non-emergency requests for assistance.
    2. Operated 911 communications equipment to monitor and determine the exact nature of each request for service.
    3. Determined the nature of the emergency, prioritizes and codes them for computer input.
    4. Entered a variety of information into the applicable database(s) to allow dispatch to occur quickly.
    5. Determined caller location and agency involvement of each incident as required.
    6. Served as First Responder/Emergency Operator for an ambulance company receive emergency and non-emergency calls from dispatcher and drive an ambulance to the assigned location.
    7. Worked under the supervision of an NREMT providing care support with the NREMT by assisting with patient care by basic first aid, CPR, Automated external defibrillator use, spinal immobilization, and oxygen and place patients on a backboard and/or stretcher before loading them into the ambulance.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
LMRT In Radiology


Emergency Operator Resume

Headline : Dedicated, service-focused emergency medical technician (NREMT-B) professional seeking to transition into healthcare. Highly motivated individual with future goals includes education leading to an RN license. Reliable, an ethical healthcare provider with the ability to stay calm and intervene during crises, to facilitate group team meetings. Proven ability to build positive relationships with patients, family members, physicians, and other medical professionals.

Skills : Microsoft Office, Customer Service, Clerical.

Description :

    1. Determined response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
    2. Recorded details of calls, dispatches, and messages.
    3. Question callers to determine their locations, and the nature of their problems to determine the type of response needed.
    4. Relayed information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
    5. Received incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
    6. Documented required information via system application.
    7. Upon arrival at the hospital, unload the patient and brief the emergency room staff of the patient's condition.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Public Relations Officer

Emergency Operator Resume

Summary : Dedicated and versatile professional administrative assistant adept at providing customer support, streamlining office operations, and handling multiple projects simultaneously.

Skills : OSHA 510 Certified, NCCER safety Certified, current CPR & First Aid certified.

Description :

    1. Bilingual operator and dispatcher for an emergency answering service.
    2. Taken inbound and outbound calls.
    3. Dispatched and paged emergency messages.
    4. Accomplished typing skills and phone etiquette also increased words per minute.
    5. Answered incoming calls and assisted customers as needed.
    6. Properly probed and/or diagnosed customer events.
    7. Effectively utilized system applications to achieve the desired outcomes, including communication with third-party suppliers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
HS

Emergency Operator Resume

Objective : Responsible for Adhering to safe work practices, following GMP’s, maintain sanitary conditions and ensure that product quality is maintained, Reporting to management any conditions or practices that may adversely affect food safety, food quality, or personnel safety.

Skills : Customer Service, Management, Call Center Experience.

Description :

    1. Taken all incoming calls in a timely, manner-able fashion.
    2. Taken all information from patients, doctors, hospitals, etc per the specific instructions in that account.
    3. Sent all information via pager, cell phone, or text message to the doctor, hospitalist, NP, etc Had to use great phone etiquette, customer service, and had to know how to use a specific computer program.
    4. Used fax machine and copiers.
    5. Trained new employees and evaluating their performance.
    6. Cleaned the ambulance before responding to the next call.
    7. Operated multi-line switchboard, received emergency calls on behalf of the organization, provided prompt courteous customer service.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
HS Diploma

Emergency Operator Resume

Objective : Seeks to secure a position that utilizes my current commercial, clerical, administrative, and public relations skills and gain additional knowledge and abilities.

Skills : Customer Service, Retail/ Sales, Administration, Nursing.

Description :

    1. Answered 911 emergency and non-emergency phone calls for the Department.
    2. Had to ascertain pertinent information in a timely manner, in sometimes chaotic situations, in order to assess the situation, and send the appropriate personnel as quickly as possible.
    3. Typed criminal offense reports and memos for the officers of the police department utilizing a dictaphone.
    4. Communicated with the appropriate contact person(s).
    5. Called emergency law enforcement agencies on panic alerts.
    6. Called all emergency codes for Lifebridge health facilities and hospitals.
    7. Gathered specific information from a patient in order to better assist the doctor or nurse.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
In Process In Dental Assistant

Emergency Operator Resume

Objective : Seeks to provide excellent customer service skills within an organization. As a Leader would love to practice and develop these skills further. Also, a great Team player, and a very motivated person when accomplishing our goals.

Skills : Operating Skills, Creative Skills.

Description :

    1. Responded to incoming urgent medical calls from patients, hospitals, doctors, and medical centers.
    2. Answered phone calls in a timely manner.
    3. Connected patients directly to their doctors & nurses.
    4. Dispatched emergency calls, computer skills, customer service.
    5. Answered emergency phone calls and connected clients with appropriate personnel.
    6. Communicated with Veterinarians and technician assistants.
    7. Assisted customers in emergency situations, managed and created new user accounts, provided customer service.
    Years of Experience
    Experience
    2-5 Years
    Experience Level
    Level
    Junior
    Education
    Education
    HS Diploma

    Emergency Operator Resume

    Summary : Hard-working and dedicated individual looking to improve and utilize personal intellect and professional experience to contribute to the organization's noble goals and simultaneously provide excellent service and opportunities for company development and personal growth.

    Skills : Computer Savvy, Customer Service, Management, Data Entry.

    Description :

      1. Provided clerical duties supporting office staff and doctors.
      2. Documented and relayed messages to office staff and doctors.
      3. Provided excellent customer.
      4. Generate New Business and Establish Key Relationships with New Clients.
      5. Worked as an emergency operator, routing calls to appropriate Doctors CollegeBound Network.
      6. Handled alarms that come in for either a residence or a commercial business.
      7. Monitored close circuit TV for suspicious or illegal activity.
    Years of Experience
    Experience
    7-10 Years
    Experience Level
    Level
    Management
    Education
    Education
    Associates In Applied Science

    Emergency Operator Resume

    Summary : Seeks to obtain a full or part-time position with a well-established company, where communication, clerical, and customer service skills can be utilized.

    Skills : Typing 65 WPM, Data Entry, Data Entry, Customer Service, Customer Service, 10 Key By Touch.

    Description :

      1. Received and dispatched emergency and non-emergency calls for police, sheriff, fire, and emergency medical service.
      2. Answered and processed 911 and other emergency telephone calls and dispatch public safety responders.
      3. Communicated with communication impaired callers using TDD technology and people with language barriers of all types.
      4. Messaged are relayed in a timely fashion, always accurate and succinct.
      5. Gained knowledge and experience talking to patients with special needs and taking orders from doctors/ Organizer.
      6. Responded to incoming emergency signals. 
      7. Contacted emergency contacts for clients.
      Years of Experience
      Experience
      10+ Years
      Experience Level
      Level
      Senior
      Education
      Education
      Associates Degree In Health Information Management In Health Information Management

      Emergency Operator Resume

      Summary : Highly qualified Emergency Operator with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.

      Skills : Powerpoint, Typing, Data Entry, Customer Service, 10 Key By Touch.

      Description :

        1. Answered multiple phone lines to field calls, take messages, process orders, and do all forms of BPO services.
        2. Staff scheduled, payroll, and accounting operations.
        3. Composed effective accounting reports summarizing client accounts.
        4. Answered calls related to Street Department duties.
        5. Monitored status of field units to ensure officer safety, efficiently.
        6. Assisted with emergency medical care until appropriate back-up arrived.
        7. Assisted highly pressured patients and administered troubleshooting, charted calls inside patient's medical files, as well as Rx refills if patient.
        Years of Experience
        Experience
        10+ Years
        Experience Level
        Level
        Senior
        Education
        Education
        Associates Degree In Health Information Management. In Health Information Management