Operations Supervisor Resume Samples

Description :

1. Responsible for driving business results and store culture through process execution across all backroom and office operations and activities. This includes effective leadership and coaching in the key areas of expense management, process execution, member experience, and member service.
2. Driving and monitoring process execution across the store, as measured by the retail excellence dashboard, and member experience metrics.
3. Partnering with other supervisors (s) as needed to ensure smooth handoffs and partnership across teams.
4. Teaching and modeling expected behaviors that lead to the right member experience.
5. Analyzing team and associate-level metrics to drive continuous improvement opportunities with associates and other teams.
6. Facilitating completion of stock locator audits and related processes to keep track of merchandise.
7. Facilitating the shipping of merchandise for ship-from-store and return to vendor processes.
8. Working with associates, and other teams as needed to: - facilitates merchandise receipt and dock to the floor within expected timeframes.
9. Ensuring appropriate warehouse and stockroom management - ensure effective stockroom processes and member interactions (e.g., MPU, ready in five).
10. Demonstrating understanding of the shop your way rewards program and appropriate use of integrated retail tools and can convey the value to both associates and members.

Experience

7-10 Years

Level

Management

Education

Telecommunications

Description :

1. Operations build p&d routes in the system by assigning delivery stops within the geographic area that ensures operational efficiency and customer delivery expectations are met.
2. Developing the workforce by setting clear expectations, training, providing feedback and coaching.
3. Applying and enforcing company policies and procedures within the framework of the "FedEx culture".
4. Reviewing load plan and hazmat loading to ensure driver safety and dot requirements are not violated.
5. Ensuring all shipments are manifested and stowed properly to ensure damage-free transit.
6. Generating and maintaining daily, monthly, and quarterly reports that support dock operations.
7. Hub dock operations responsible for the execution and planning of freight flow in the required lanes overseeing the inventory and revamping the department to upgrade its contribution to the welfare of the organization.
8. Creating a formula of effective strategies that enhance the financial welfare of the organization for maxim profit cultivated an environment to motivate employees into leadership roles within operations.
9. Overseeing the implementation of procedures, goals, and objectives within the operations.
10. Planning daily manpower needs to ensure customers' freight is delivered and picked-up timely and damage free communicates with dispatch at various terminals and with dock employees to coordinate the movement of trailers and freight monitor overall performance data and gather information for reporting.

Experience

5-7 Years

Level

Consultant

Education

MS

Description :

1. Charged with the development, execution, and maintenance of frontline agent communications of a team of 15-25 agents.
2. Supported online toolsets across both owned and vendor inbound and outbound call center operations.
3. Evaluate individual and team performance and provide meaningful feedback.
4. Conduct regular team meetings to enhance teamwork and communicate process and procedure updates.
5. Perform quality assurance observations for team members and provide feedback.
6. Identify, develop and incorporate a variety of communication tactics, including online and printed collateral (desktop job aids, posters, and banners).
7. Ability to plan, develop and execute communications plans/campaigns which will support business initiatives and improve sales and retention behaviors.
8. Identify communication needs within the various call center businesses through performance analysis and regular consultation with business managers.
9. Develop and maintain inbound and outbound sales and retention content and communication tools, driving performance and ensuring customer satisfaction metrics are achieved.

Experience

2-5 Years

Level

Executive

Education

HS

Description :

1. Operations supervisor the operations supervisor supervises the material recovery facility daily operations to ensure the highest standards of safety and operations are followed in order to ensure safety and improve the production of the second shift.
2. Supervisory responsibilities include but not limited to the direction of 75 full-time employees, as well as indirect supervision of 150 contract employees.
3. Ensuring compliance of Athens services' safety training, policies, and procedure.
4. Engaging employees to create a safe, energetic work environment through feedback and recognition.
5. Investigating and completing reports for work-related injuries and/or vehicle accidents/incidents and submits paperwork to appropriate insurance carriers in a timely manner.
6. Conducting employee safety observations to ensure safety and productivity procedures are being followed.
7. Enforcing Athens services safety rules and regulations; this includes disciplining employees for safety rules violations and unsafe acts.
8. Ensuring new employees are trained on general safety policies, dot drug, and alcohol program, and proper use of assigned equipment.
9. Engaging employees to create a safe, energetic work environment through feedback and recognition.
10. Assisting with training and evaluation of site personnel ensure new employees are trained on general policies, and proper use of assigned equipment.

Experience

7-10 Years

Level

Management

Education

Autocad

Description :

1. Plant responsibilities coordinating all facility operations between production departments, shipping, receiving, quality control, laboratory, inventory, and maintenance.
2. Developing "on-call" list and ensuring the availability of personnel to respond 24 hours per day.
3. Working with managers to solve all plant production and communication problems looking for safer, more efficient, quality-oriented solutions "commitment to keep AIB products safe" walk facilities daily to maintain knowledge of facility operations.
4. Ensuring plant is operated in compliance with all iso quality system requirements oversee lab, quality control and the development of specifications and sops.
5. Directly responsible for the resolution of all facility quality control problems.
6. Ensuring compliance to and participation in job 7 and capa quality initiatives.
7. Regulatory responsibility ensure waste is handled in compliance with EPA and other regulations.
8. As trained in hazardous waste, ensure that all functions assigned are completed in full compliance with hazardous waste regulations. These functions may include proper handling, documenting and inspecting of hazardous waste.
9. Assisting in overall dot compliance with regard to all drivers and equipment.
10. Administering all employee training and hazard communication training either directly or through delegates.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Supervised all activities related to production, batching, filling, packaging, and labeling of products; ensured activities of production team members, machine operators, forklift operators, and others were successfully completed.
2. Maintained safe working conditions and practices in the department in accordance with company policy and guidelines.
3. Conducted all safety training, incident/near miss reporting, and reviews, and participated in incident investigations.
4. Identified areas for improvement and implementing new processes to improve overall company quality and performance.
5. Managed and measured employee performance and developed plans to address areas in need of improvement.
6. Supervised employee workload and staff utilization, including temporary employees.
7. Reviewed time and attendance records, recommended personnel changes and ensured staffing was appropriate to meet daily production needs.
8. Developed and prepared reports and communicated department performance results and other company activities to all team members.
9. Ensured all raw materials and packaging components were available and in the production areas and proper setup and the changeover was performed as necessary prior to the beginning of each schedule.
10. Monitored and ensured department spending met budget requirements and productivity/efficiency targets were reached.

Experience

10+ Years

Level

Senior

Education

Manufacturing Technology

Description :

1. Creating & implementing new training programs in compliance with federal requirements resulting in eight years with zero discrepancy inspections and reinforcing each employee's core competencies on an annual basis.
2. Developing a course curriculum for courses resulting in a federal agency using them as examples across the industry using a modified Addie/agile process.
3. Converting training programs from paper-based to web-hosted learning management system using technology solutions utilizing the project management process.
4. Implementing a kudos program to increase employee engagement, motivation, and morale.
5. Developing and maintaining collaborative working relationships between all stakeholders to include inter-departmental agencies, federal government entities, state government entities, local government agencies, and non-profit groups by working to achieve excellent customer service for a diverse user group.
6. Working with department leaders to create a streamlined employee onboarding process for the operations staff.
7. Ensuring airport regulatory compliance in accordance with applicable federal, state, and local regulations.
8. Creating newsletters and other communications media for tenants and users.
9. Routinely handling HIPPA, SSI, and privacy act information with discretion and confidentiality.
10. Reducing slow and non-moving stock by providing alternative solutions to consume existing excess stock and disposition of obsolete parts.

Experience

2-5 Years

Level

Executive

Education

HR

Description :

1. Detail orientation towards productivity reports, safety evaluations, and equipment quality assessment.
2. Directed, trained and maintained quality assurance within a 95% acceptance quota of 5-10 package handling associates.
3. Provided performance feedback through appreciative and constructive commentary.
4. Responsible for accurate timecard input and employee payroll adjustments.
5. Trained team on material handling processes to reduce shipping times, injuries and damages.
6. Director of 10 outbound trailer destinations and accurate accounting of each outbound load.
7. Forecasted staffing requirements for daily workload and company targets.
8. Adhered to all requirements and regulations for interstate hazmat carriers.
9. Sorting 30,000 to 60,000 cargo pieces from inbound loads to specific outbound loads to meet service dates and quality.
10. Provide support to all areas of the building through cross-training, pieces per hour and pieces per employee to limit building cost.

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Daily supervision, mentoring and support of six direct reports who are patient family service specialists.
2. Round monthly with staff to ensure optimal performance and communication.
3. Co-lead monthly administrative team meetings for the patient family service specialists and administrative service coordinator staff members to discuss daily operations, introduce new workflows and address questions and concerns as a group.
4. Research and resolve patient experience concerns and patient billing complaints.
5. Monitor call center statistics and review calls from call replay system and provide coaching as needed to help improve staff performance.
6. Communicate frequently in meetings and through email with staff, nurses, physicians, and leadership to ensure the efficiency of division operations.
7. Acted as an interim assistant to three physicians which includes making travel arrangements, processing reimbursements in three different systems, and maintaining outlook calendars.
8. Act as an interim program assistant for gastrointestinal eosinophilic diseases program which includes complex scheduling, leading weekly team meetings and keeping outlook schedules updated.
9. Attend meetings including ambulatory partnership, scheduling and registration performance council, manager huddle, one on one with the business manager, DHI (digestive health institute) shared governance and DHI clinical operations.

Experience

2-5 Years

Level

Junior

Education

BA in Psychology

Description :

1. Extensive experience in various supply chain management, warehousing and material handling techniques with food/parma, HIG & retail.
2. Daily supervision of 15-25 associates monitored potential risks and other significant matters that required immediate solutions. (os&d) effectively manage the inbound/outbound processing of various freight & improved processes.
3. Held meetings and discussions with the clients to assess their distribution channel and resources as required to carry-out operations successfully.
4. Reviewing and approving all product related quality documentation involving inspections, control charts, cleaning/sanitation.
5. Taking an active role in all aspects of the distribution operation (ups, freight, returns, receiving, restock and transfers).
6. Conducting accident investigations and prepares and recommends corrective actions.
7. Monitoring QA/QC parameters ensuring compliance with company standards and verify completion of supporting documentation.
8. Defining responsibilities and set objectives for logistics individuals and groups managed internal communications and presentations with regards to core performance metrics, program updates, and ongoing informational programs ability to multi-task and prioritize under pressure complete yearly performance reviews on all.
9. Managing internal communications and presentations with regards to core performance metrics, program updates, and ongoing informational programs.
10. Action planning with the client, project planning a follow-up, space planning, turnover review, and workshop participation.

Experience

5-7 Years

Level

Consultant

Education

Construction Management