Reservations Specialist Resume Samples

Every organization that provides guest services hires a Reservations Specialist to book reservations and to suggest effective techniques for selling additional services and amenities to customers. Irrespective of industry type, the Reservations Specialist Resume mentions these core duties to be executed by these officials – answering incoming calls, providing information to customers about facility’s amenities, and guest services; scheduling reservations, inputting check-in and check-out details in the reservation system, updating and maintaining accurate records of all guests, answering online inquiries, and directing customers to appropriate locations.

With these skills and attributes, candidates can enhance job prospects – strong communication skills, good networking skills, customer service orientation, salesmanship, and multitasking abilities. Knowledge of online reservation systems and familiarity with hiring company’s software and protocols will also prove to be useful. Employers look for candidates having a high school diploma or GED. No additional education or formal training is needed.

 

Reservations Specialist Resume example

Reservations Specialist Resume

Objective : A career oriented Customer Service and Office Support- Assistant, who thrives in busy environments requiring strong organizational, problem solving and interpersonal skills.

Skills : Quick Learner, Adapt Quickly.

Description :

    1. Familiarize guests with the resort accommodations and amenities based on their interests to then make reservation recommendations to best suit guests' needs.
    2. Assisted leadership with creating, standardizing and implementing new Standard Operating Procedures to ensure the department.
    3. Trained new hires to the Reservations department in the current Standard Operation Procedures and utilizing the Opera and Navis programs effectively.
    4. Assisted the Sales and Marketing department with creating special reservations for VIP guests.
    5. Created reservations sold by wholesalers, ensuring all reservations abide by the contracted terms and agreements between the resort and wholesaler.
    6. Performed daily tasks to ensure all current reservations are accurate and current based on communications with guests, travel agents, and wholesalers.
    7. Communicated and coordinate with relevant departments to ensure any special needs or requests from guests are fulfilled.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Psychology


Reservations Specialist I Resume

Objective : Experienced Bilingual Customer Service Professional with extensive years of experience. Some industries in which have worked are Retail, Banking, Child Development, Tourism.

Skills : Microsoft office, Quick books, Auto cad.

Description :

    1. Responsible for addressing all booking inquiries email questions, requests, and supplier booking denials.
    2. Investigate and gather information regarding Supplier denials and enforce the terms and conditions of the contract in order to ensure that Hotelbeds.
    3. Answer inbound phone calls and assist our Suppliers with all requests pertaining to rate discrepancies, room allotment, and hotel booking questions.
    4. Relocation of clients keeping in mind SLA guidelines. Keep a good rapport with Yotel and Bonotel staff and reach out to our partners.
    5. Daily close communication with several other departments such as Contracts Loading. 
    6. Market Managers in order to ensure client satisfaction, and operational costs and guidelines being met.
    7. Log all work history and details in the company log for accurate record keeping.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Accounting


Jr. Specialist Resume

Objective : To utilize experience as the best candidate for this position because a self motivated person, hardworking, and easy to work with. Possess the knowledge and skills which are required for such position.

Skills : Med Tech trained, Experienced CNA.

Description :

    1. Provide coaching, monitor calls and performances, generate reports and provide feedback to senior managers.
    2. Provide detailed information on products and services offered by clients.
    3. Make outbound calls to inform customers of promotions and receive inbound calls to answer customer queries or to sign up for new services.
    4. Scheduling shifts for employees as well as updating time card errors.
    5. Xerox/Delta Airlines Reservations Specialist (June 2014-January 2015) Make reservations by phone for Delta Airlines customers as well as acting as a website guide for passengers who wish to make reservations using the Delta website.
    6. Offering productive and friendly services that enhances team performance and ensure a professional customer-focused image for employers.
    7. Deals with customers as a result of over sales delayed or canceled flights.
    8. Provides current and accurate fare, schedule and answer all general inquiries from customers and visitors.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Reservations Specialist II Resume

Headline : A dedicated professional with experience in the health and customer service environment. Accountable and ambitious, able to remain focused and productive under challenging situations.

Skills : Customer service, OnQ Hotel System, Nite Vision Hotel.

Description :

    1. Quickly moved from the Brands to MACRO department Set a goal to increase confirmation every Quarter and was successful Exceeded goals.
    2. Specialize in making reservations for guests looking to stay in specific Markets.
    3. Helped customers over the phone to make room reservations and acted as a liaison between customers and hotels.
    4. Advised customers on room and properties amenities that best suit their travel needs.
    5. Multi-task between several computer applications to quickly and efficiently locate information for guests.
    6. Double Jack in order to assist them with areas that are a challenge.
    7. Shadowed with Ready Group, MBS&S, and The Training Department in order to gain more knowledge of the different functions of IHG.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Reservations Specialist III Resume

Summary : Utilize skills in accounting, maintaining proper inventory, sales, customer service and food sanitation and handling to obtain a full time or part time position.

Skills : Recruiting, Customer Service, Training.

Description :

    1. Direct human resource management through the recruitment, screening, and training of new hires.
    2. Responsible for the management of daily business operations and marketing activities on behalf of clients.
    3. Function as a liaison between customers and corporate management to assure the satisfaction of both parties.
    4. Responsible for maintaining complex schedules with the accurate processing of customer reservations through an online database.
    5. Represent the company at trade shows and conventions by establishing relationships with a variety of businesses and potential new hires.
    6. Excellent track record in problem resolution on the telephone and through email.
    7. Excelled at the training of all new hires and ensuring team morale was high.
    8. Utilize multitasking to meet assignment deadlines in a fast-paced office environment.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Psychology

Reservations Specialist/Analyst Resume

Objective : To attain a position that will allow to provide a positive contribution to the organization, entertaining creativity, in a time that is ever changing.

Skills : Microsoft Word, Microsoft Access, Power Point , Adobe.

Description :

    1. Answer phones and respond to customer requests. Sell product and place customer orders in a computer system.
    2. Provide customers with product and service information. Transfer customer calls to appropriate staff.
    3. Identify, research, and resolve customer issues using the computer system.
    4. Follow-up on customer inquiries not immediately resolved.
    5. Provide customers assistance in securing all travel needs including flight reservations, flight status, ticket changes, and airline regulations.
    6. Provided excellent customer service, while Answered all incoming calls and transferred calls to the correct departments. 
    7. Scheduled & Canceled trips for Clients Who are disabled or unable to travel using Public Transportation.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Reservations Specialist/Co-ordinator Resume

Objective : To obtain a job within chosen field that will challenge and allow to use and further skills and past experiences in a way that is mutually beneficial to employer, which will allow for future growth and advancement.

Skills : Type 35 wpm, Office equipment, UPS. Fed-X.

Description :

    1. Answers all reservations telephone calls efficiently in a friendly manner, using clear English communication.
    2. Listening to callers ensures a clear understanding of their inquiries and requests.
    3. Promptly provides accurate information regarding the availability of accommodations and other requested information.
    4. Assists other departments such as Sales, Membership and Front Office with reservation-related questions.
    5. Assists the local Reservations Desk at HRW with questions, problems or concerns that arise concerning reservations made at the hotel.
    6. Communicate information about the Spa, hotel restaurants and other related services to guests and book reservations over the phone.
    7. Learn and demonstrate approved sales techniques.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Lead Reservations Specialist Resume

Headline : Trustworthy Professional seeking employment in a healthcare facility as a Medical Assistant. Excellent communication, organizational, and leadership skills that will resonate throughout an office.

Skills : Microsoft Office, Quick books, Auto cad.

Description :

    1. Created and reschedule reservations for international travel proficiently using Amadeus.
    2. Refunded unused and partially used tickets to credit cards, cash or voucher for future travel.
    3. Assisted passengers with involuntary schedule changes due to weather conditions as well as internal cancelations.
    4. Booked hotels, airport transfers, and visas for passengers with extended layovers.
    5. Maintained above company sales goals and received formal sales training.
    6. Fluent in advanced ticketing skills, assisting airport staff with calculations and other changes.
    7. Received privilege, premium and Platinum members with bookings and inquires.
    8. Worked on trade desk answering emails to assist travel agents with revisions.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Associative Reservations Specialist Resume

Summary : Ticket Agent well-versed in all aspects of booking, ticketing and Reservations. Committed to providing the highest quality service to every passenger. High-energy Customer Service Agent skilled in resolving conflicts.

Skills : Photoshop, Illustrator, Indesign, Office Applications.

Description :

    1. Politely assisted customers in person and via telephone.
    2. Effectively communicated with and supported sales, marketing, and administrative teams on a daily basis.
    3. Scored in top of employees in a successful resolution of issues Ensured superior customer experience by addressing customer concerns.
    4. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
    5. Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
    6. Helped drive sales goals and achieve monthly quotas.
    7. Ask open-ended questions to assess customer needs, demonstrating empathy and resolving problems on the spot.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Asst. Reservations Specialist Resume

Headline : Successful management and leadership experience with a reputation for meeting the most challenging organizational goals and objectives. Astute in identifying areas in need of improvement, with the vision.

Skills : Graphics Design, Customer Service, Hospitality, Reservations.

Description :

    1. Promptly answer reservation inquiries via telephone in a welcoming and professional manner.
    2. Quickly build rapport with potential guests to secure credibility.
    3. Provide detailed information as needed to callers regarding rates, packages and all aspects of each property of interest.
    4. Analyze data within multiple databases and reservation systems to determine availability and rates.
    5. Completely and accurately enter guest information into the property management system.
    6. Utilized proper selling techniques and strategies to maximize revenue goals.
    7. Send reservation confirmation email and/or fax to guests in a timely manner.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Master Of Business Administration

Reservations Specialist Resume

Summary : To utilize experience as the best candidate for this position because a self motivated person, hardworking, and easy to work with. Possess the knowledge and skills which are required for such position.

Skills : Graphics Design, Customer Service, Hospitality, Reservations.

Description :

    1. Perform all desk related functions including but not limited to, making reservations, making upsells and special packages room recommendations.
    2. Able to communicate well with a wide variety of people and able to sell the services of the establishment.
    3. Committed to providing good service and enjoying dealing with people.
    4. Providing guests with great rates and packages suited for there needs.
    5. Assisting with making any changes or cancelations with there reservations.
    6. Describing the hotel's features and amenities.
    7. Provide a description of at least two accommodations plus tax.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
General Education