An Overnight Support Manager is hired to support the organization and manage the workers mainly during night shifts. The job description entails assisting the front office manager by handling all tasks of the office and taking responsibility for the managerial functions including – planning, staffing, budgeting, and operations. The Overnight Support Manager Resume mentions the following core tasks and responsibilities – managing employee activities, ensuring the company and the employees adhere to rules and regulations; directing and overseeing the operations of the facility; and overseeing summary reports.
To work at this level, the following skills are required – strong communication skills, good personality, a strong understanding of business management and leadership skills, basic accounting skills, professional appearance, proficiency in using relevant software; and the potential to draft effective strategies and solutions. A bachelor’s degree in Business management is commonplace among job applicants.
Objective : To obtain a management position within your company, using knowledge and experience to help move your company in a growing manner.
Skills : Cash Handling, Customer Service.
Description :
Supported Manager Lead and completed the overnight in stock processes.
Managed manpower throughout the store, managing tasks on the guide, assuring the changeover is complete on the front, ensuring the backroom picks/binning are 100% complete.
Ensured complete zone storewide, auditing stocker back stock, checking in overnight deliveries, completing the Powered Lifting Equipment safety binder, working feature to side counter, and any others tasks delegated to you from salary management.
Trained and engaged associates and provide excellent customer service to all.
Created and executed both automated and manual software test plans, cases and scripts to uncover, identify and document software problems and their cause.
Performed system, unit, performance, load, regression, stress testing.
Designed automated test scripts and deploy the scripts.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Science
Sr. Overnight Support Manager Resume
Headline : Overnight Support Manager is responsible for providing 24x7 coverage of the company's network applications, which includes various security and monitoring software.
Skills : Inventory Management, Administrative , Warehouse Management, Training & Development, Driver, Forklift Operator.
Description :
Determined what portion of the overall test will benefit from automation.
Managed all activities in the plan to ensure that all the objectives are met and that the solution works as expected.
Tested in terms of functionality, performance, reliability, stability and compatibility with other legacy.
Ensured that testing is well defined, planned and executed.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Experience
5-7 Years
Level
Executive
Education
Associates In Computer Programming
Jr. Overnight Support Manager Resume
Headline : Looking for a career, Not just another job. Something that I can utilize the skills already possess while gaining new knowledge and skills every day.
Helped place overnight associates to their designated department To cross train .
Identified potential shoplifters and alerted management.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Experience
5-7 Years
Level
Executive
Education
HIGH SCHOOL DIPLOMA
Asst. Overnight Support Manager Resume
Summary : Overnight Support Manager is responsible for supporting a company's product or service. This could include technical support, network administration, database administration, and other support services.
Skills : Microsoft Word, Office And Excel Can Type Over 45 Wpm.
Description :
Assisted in the hiring process.
Preformed Coaching for Improvement as needed.
Supervised 15-20 associates and make sure they are working their areas in a timely manner.
Checked back rooms for merchandise that can be used as features throughout store.
Completed audits before shift is over and move associates around based on the need of the store and high urgency areas.
Required to make sure all freight is worked overnight to get store prepared for customers .
Responsible for the entire overnight stocking team of 20+ associates.
Experience
7-10 Years
Level
Management
Education
Associates In Computer Programming
Associate Overnight Support Manager Resume
Summary : A highly driven, motivated and creative person who can work independently but also as a team player. Key strengths include: Strong communicate with the ability to work effectively with customers and coworkers. Organized project manager who has the ability to work through multiple tasks at hand.
Managed various responsibilities including training new associates, planning, assigning, and directing work/caseloads and setting up price changes .
Responsible for resolving customer complaints, and associate discipline.
Responsible for all stock for the entire store getting worked, the overstock getting binned in the backroom, and for the store getting zoned.
In charged of maintaining store features throughout the store.
Ensured work is being done correctly throughout the night Overlooked all department .
Assisted the Store Manager in the overall efficient and profitable operation of the store.
Built Sales Promote Customer Service Protect Company Assets.
Experience
7-10 Years
Level
Management
Education
Associates In Computer Programming
Overnight Support Manager III Resume
Summary : Establish self with a company to contribute to its progress, assist others based on talents, potentially expand knowledge, and provide an equitable income for self.
Skills : Stocking Experience, Ordering, Shrink And Customer Service.
Description :
Utilized cash registers, computer, printers and fax machines to expedite the job.
Served as a trainer and mentor for new associates all departments.
Held many different positions in several different stores.
Responsible for customer service as well as making sure that allotted freight was worked to the floor and any and all excess was prepped.
Responsible for three departments, ensuring that they were ordered and merchandised according to corporate schematics, also reset each department when required to do so.
Responsible for the inventory and price management of departments as well as the management and scheduling of 4 associates.
Responsible for Running a department for Walmart can be reasoned with running your own franchise store.
Experience
7-10 Years
Level
Management
Education
Associates In Computer Programming
Overnight Support Manager II Resume
Summary : Well versed in providing full administrative and management support to senior-level medical personnel with varied responsibilities including overseeing daily operations and functions as directed by the Medical Director. Strong organizational, project management and analytical skills. Delivering outstanding problem solving and active listening skills with proven ability to diffuse difficult customer situations with tact and ease.
Skills : Working Well With Others, Adapt To Change Easily. Great Communication.
Description :
Provided appropriate scheduling of task to ensure completion of work in a timely manner.
Communicated efficiently the expectations and policies of the computer.
Delegated nightly assignment.
Resolved customer issues, and complaints.
Oversaw transfer of freight from truck to floor in timely manner.
Managed fifty plus and monitored their progress.
Assisted in planning and execution of sales or events, ie black Friday.
Experience
7-10 Years
Level
Management
Education
Diploma
Overnight Support Manager I Resume
Summary : Support-level manager with three years of managerial experience. Strong strategic-planning and people-management skills. Driven towards producing results in a timely, efficient manner Customer service focus Cash handling accuracy Inventory control Loss prevention Safety mindset Store planning and design Resourceful nature.
Skills : Microsoft Office, Microsoft Word And Excel, Pallet Jack, Elector pallet jack & Stacker.
Description :
Reported progress to superiors.
Responsible for training of equipment, such as forklift and standing forklift.
Planned and assigned tasks for all associates to complete each night.
Ensured overnight associates correctly followed both sales floor and backroom.
Independently supervised 20 or more associates on a nightly basis.
Ensured a clean and safe work environment for customers and employees.
Received multiple 18-wheel trucks five nights on a weekly basis.
Experience
7-10 Years
Level
Management
Education
Associates In Computer Programming
Lead Overnight Support Manager Resume
Summary : Have extensive experience with inventory management and customer relations. Have 3+ years in a supervisory position where managed a team to ensure productivity.
Skills : Customer Service, Vendor Relations, Data Entry
Description :
Made sure the employees were working and keeping on pace.
Checked paper work to see if the customer requests had come in.
Stayed positive throughout shifts of working the full time hours.
Helped Manage a whole Overnight shift of about 30-40 individuals.
Took on the role of Customer Service Manager as required some nights.
Monitored security issues and kept shrinkage low.
Organized new stock for floor placement.
Wrote and submitted reports.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Overnight Support Manager Resume
Summary : A highly energetic, customer service oriented, flexible career changer, with the ability to adapt in multi-complex environments. Seeking a Customer Service career working to serve customers and the community.
Skills : Cash Handling, Inventory Management, Technology, Merchandising, Organization, Training And Development.
Description :
Directed and supervised staff performance.
Instructed staff on procedures for handling difficult transactions.
Counted and balanced registers.
Ensured that overnight operation of the store by training associates.
Monitored employee performance and made changes accordingly.
Worked with asset protection and upper management in the deterrence of theft and violence.
Mentored, coached and trained several associates.
Identified inefficiencies and made recommendations for process improvements.
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