PC Support Specialist Resume Samples

A skilled PC Support Specialist is hired by a variety of employers to provide technical support to the users. The job description entails troubleshooting problems, answering questions to prevent downtime, and enhancing the use of hardware, software, and peripheral downtime. Other day-to-day tasks are listed on the PC Support Specialist Resume as follows – provided technical support, assistance, and advice to organizations and individuals; running diagnostic programs to determine the cause of the problems; writing training manuals and training users; overseeing computer information systems; resolving LAN and WAN issues, and assisting in the installation and maintenance processes.

Hiring employers typically look for those with the following skills and abilities – huge experience in using a variety of OS; vast knowledge of current software and hardware; ability to identify and resolve computer performance issues; solid grasp of LAN, WAN, and other network devices; and technical aptitudes. While a degree is not mandatory, possessing a diploma in Information Technology is important.

PC Support Specialist Resume example

PC Support Specialist Resume

Objective : Seeking an entry level position in management to utilize bachelors degree in business management.

Skills : MS Office, MS Access, Telephones, Writing.

Description :

    1. Answered employee questions about software via phone and email.
    2. Efficiently assisted other team members with other projects.
    3. Setup new and used equipment for deployment to employees, ensuring proper installation of hardware, operating systems, and appropriate software.
    4. Administered Active Directory environment, various network equipment, web-filtering software.
    5. Developed images for desktop/laptop imaging.
    6. Provided world-class customer support for software and hardware.
    7. Advised user on appropriate action.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor In Business Management


Sr. PC Support Specialist Resume

Summary : Highly qualified PC Support Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.

Skills : Active Directory, Network Systems Administration, Windows Servers.

Description :

    1. Installed and configured printers, scanners, monitors and modems.
    2. Troubleshot and resolved tickets.
    3. Created knowledge base articles for common issues for faster resolution.
    4. Oversaw the daily performance of computer systems.
    5. Answered user inquiries regarding computer software or hardware operation to resolve problems.
    6. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
    7. Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma


Jr. PC Support Specialist Resume

Summary : Innovative and results-driven professional offering eight-year career in Information Technology. Expertly manage technical support operations. Expertise in networking, computer repair and software configuration. Detail-oriented with proven ability to identify, analyze and solve problems and prevent recurrence.

Skills : Backup System Administration, Desktop And Printer Repair.

Description :

    1. Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities.
    2. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
    3. Developed training materials and procedures, or train users in the proper use of hardware or software.
    4. Conferred with staff, users, and management to establish requirements for new systems or modifications.
    5. Prepared evaluations of software or hardware, and recommend improvements or upgrades.
    6. Worked in the position of PC Support Specialist.
    7. Software installed and supported through one on one or phone contact.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associates In Computer Science

Associate PC Support Specialist Resume

Objective : To work in a challenging environment where extensive technical skills, customer service skills, and knowledge may be utilized, and where dedication and integrity will be most beneficial.

Skills : HTML 5, Microsoft Office, Help Desk/ Tech Support/ CSR, VPN, Remote Desktop, Hardware/ Software Set-up, Troubleshooting, Mapping Network Drives, Active Directory.

Description :

    1. Responsible for Including network troubleshooting, wiring and maintenance of the Phone System.
    2. Responsible for implementation and project management.
    3. Assisted end users within a call center and managed incidents with ticketing system Installed, setup and managed network .
    4. Provided hardware and software support for a 350 seat call center.
    5. Resolved In-bound and out-bound computer issue calls from business owners.
    6. Used remote access to assist with customer's problems Working knowledge .
    7. Worked as a call center PC support specialist supporting H&R Block retail tax offices with emphasis in VPN and Dial-Up connectivity.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
B.S. In Business Administration

Associate PC Support Specialist Resume

Objective : Desktop Support Technician with 9 years of real time experience in the industry, which includes expertise in the areas of System Integration, Maintenance and Troubleshoot. Troubleshooting, analyzing and repairing of computer elements such as desktop computers, laptops, printers and various networking products.

Skills : Microsoft Office, Windows 7, Anti-Virus, Hardware.

Description :

    1. Set and executed high standards in accordance with institutional .
    2. Guided and influenced college students based on career and personal objectives.
    3. Maintained up-to-date hard drive images for computers currently supported by the IT department.
    4. Prepared and rolled out new computers/printers.
    5. Maintained equipment inventory.
    6. Scheduled loaner equipment (laptops, projectors, etc.).
    7. Installed and configure software on end user systems.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

PC Support Specialist III Resume

Summary : A position working within the information technology field which offers a high level of challenge, responsibility, and the opportunity for career growth.

Skills : Excel, Office, Outlook, Visio, Networking, VPN, Telecommunications, VOIP, Cisco, Citrix.

Description :

    1. Diagnosed & repaired all types of desktops & laptops both apple & windows.
    2. Responsible for Technical training on new products to Service engineers and Dealers.
    3. Maintained inventory control for spare parts and co-ordination between various departments for stock control.
    4. Responsible for Installation, Configuration, Maintenance & Troubleshooting of PC's and networks.
    5. Responsible for Handling all types of Local & Network Printers of different makes HP, Canon etc., Internetworking with hands on experience with multi-vendor networking products.
    6. Responsible for Disaster recovery & Back-ups and troubleshooting.
    7. Responsible for Configure, operate and maintain all technology in 64 classrooms.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
B.S In Information Technology

PC Support Specialist II Resume

Objective : An accomplished professional with over twenty years experience in Information Technology, focusing on customer service and technical support in financial and service related environments. Involved with call center support, MAC, served as team lead, helping with updates and support, network research, providing cost control and budget reporting, backups and reboots of PBX and Voice Mail systems.

Skills : Inventory Management, Network Administration.

Description :

    1. Responsible for Consisting of computers, projection systems, DVD/VCR players and Crestron control .
    2. Provided IT support to over 150 users at the Air Force Wargaming Institute.
    3. Created and maintained user accounts on both Banyan Vines and Windows NT servers.
    4. Maintained Remote Access Server and connectivity for over 50 users.
    5. Provided Help Desk Support to faculty, staff and students.
    6. Provided support for Microsoft Windows, Word, PowerPoint, Outlook, and Internet Explorer.
    7. Performed desktop support on systems that have problems running the software or connecting.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science

PC Support Specialist I Resume

Summary : IT Professional offering accomplished experience, credentials and technical expertise in the areas of Network and Server Administration and Desktop Support. Offering proficiency in hardware and client applications. Demonstrates proficient and expert knowledge of current server, desktop and laptop hardware and software systems.

Skills : Microsoft Server, Microsoft Office, Microsoft Sql Server, SSRS, Vmware, Microsoft Windows.

Description :

    1. Performed house calls and did AV installations including TVs, sound systems, and low voltage wiring, as well as installed and programmed wireless .
    2. Consulted with various businesses and personal clients on PC hardware and software needs.
    3. Certified Professional looking for a challenging role to utilize skills in providing the best customer service experience.
    4. Provided technical assistance, training and guidance to customers on using product.
    5. Demonstrated excellent interpersonal skills with internal and external staff.
    6. Supported Specialist Provides workplace a single point of contact for all IT needs of the end user to resolve all incidents, problems and requests Configures and manages Windows and Mac OS desktop, laptop and associated peripherals.
    7. Installed software, troubleshoots and maintains integrity of configured network components to improve reliability and performance.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science

Lead PC Support Specialist Resume

Objective : Senior Technical Vendor Manager with large corporate experience managing B2B, HVD, Citrix, Integration, Application Development, and Infrastructure projects. Extensive experience includes managing cross-functional IT and Business Teams, quality assurance testing, process improvement, project coordination/management, and training.

Skills : Windows 7, PC Hardware, Microsoft Office, Microsoft Outlook, Windows XP.

Description :

    1. Installed & configured Windows 2000 server & workstation for Int.
    2. Assembled, configured and tested computer according to customer's specifications.
    3. Coordinated on the design and installation of server, print server, workstation, & software.
    4. Provided 24/7 network, hardware, and software support for the organization's computer information systems and devices which includes troubleshooting and resolving issues for clinical, administrative, and financial applications, desktop issues, and mobile devices.
    5. Oversaw and monitored network status, evaluates performance of multiple applications, runs appropriate testing and diagnostics, and escalates issues to other applications and network analysts as needed.
    6. Oversaw the Information Systems Service desk operation and provides excellent customer service.
    7. Responsible for Installation, configuration, and break-fix for desktops, laptops and peripherals.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor Of Science

PC Support Specialist Resume

Objective : Offering accomplished experience, credentials and technical expertise in the areas of PC and Desktop Support across Windows and Macintosh systems. Experience diagnosing, troubleshooting and resolving client/company issues with hardware maintenance, installations, upgrades and virus removal. Proficient in PC hardware and network applications.

Skills : IT Support, Microsoft Office, Active Directory, Fluent In Spanish, Adobe Photoshop, Adobe Illustrator.

Description :

    1. Performed day-to-day management and administration of user accounts and mailboxes.
    2. Refurbished computer product sales and service to Eastern Europe and South American buyers.
    3. Fully supported and maintained entire computer, printer, Palm, video conferencing systems for over 500 company employees.
    4. Responsible for setting up new employees with a computer, account and access to our global Novell and Microsoft Exchange servers.
    5. Assisted in installing complete computer networks for major company functions.
    6. Performed various imaging and picture manipulation for important company presentations.
    7. Performed hardware and software troubleshooting/maintenance and worked directly with physicians/medical staff to resolve issues.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Senior
Education
Education
B.S. In Computer Information Science