Player Services Representative Resume Samples

A Player Services Representative is hired to work in the gaming or entertainment venue and assist the players. Common work activities listed on the Player Service Representative Resume are – ensuring interactions with internal and external guests, processing cash transactions for the casino customers and employees, processing cash and card transactions, enrolling patrons into players club, issuing patrons cards, and maintaining accurate player tracking information, assisting with marketing department with all casino promotions; cashing and selling chips; processing credit/debit card advance checks; and balancing cash transactions, completing all necessary paperwork and assisting in greet day trip buses.

To be successful in this role, the following skill set is required – prior cash handling or cage experience, the ability to promptly and accurately follow instructions, heavy money handling skills, and honesty. Formal education is limited to a high school diploma or GED.

Player Services Representative Resume example

Player Services Representative Resume

Summary : A self-motivated and adaptable team player, that adjusts efficiently in a new challenging and fast paced environment. A strong believer that goals and aspirations are met through teamwork, integrity, ownership, and continuous improvement.

Skills : Microsoft Word, Excel, Kronos, Scheduling.

Description :

    1. Experienced in Retail Gift Shop/ Marketing Department.
    2. Included opening/closing procedures and complying with procedures to secure company assets.
    3. Excellent ability to accurately balance and handle substantial amounts of cash and deposits.
    4. Promoted and maintained the highest caliber of guest service.
    5. Licensed by the Ontario Lottery and Gaming Commission of Ontario (OLGC).
    6. Fully understood, complied and adhered to Alcohol and Gaming Commission of Ontario (AGCO) policies and procedures.
    7. Provided training and implementation of promotional events and entertainment initiatives.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS


Player Services Representative Resume

Objective : Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability; Committed and motivated with strong work ethic; professional demeanour; exceptional customer-relation and decision-making skills and great initiative.

Skills : Typing, Customer Service, Data Entry, Call Center, Clerical.

Description :

    1. Worked front desk for player services in a high volume customer service capacity.
    2. Created and maintained budget spreadsheets for Player Services and Marketing.
    3. Implemented marketing promotions.
    4. Represented casino at various functions and Trade Shows to promote player retention.
    5. Daily cash handled of promotions and ticket sales.
    6. Trained new employees; ordered supplies; Back-up replacement for supervisors.
    7. Managed pager and cell phone accounts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science


Player Services Representative Resume

Objective : To obtain a Player Services Representative, responsible for Applying generalization learned and intuitive skills in order to grow and develop into an employee that contribute in the most meaningful and applicable way toward the success of the company and satisfaction of colleagues and the individuals being serviced alike.

Skills : Microsoft Office, Spanish, Excel, Word, Typing.

Description :

    1. Handled large quantities of money in a vault setting.
    2. Responsible for the distribution of money to various departments within the casino.
    3. Verified money that was deposited in the vault through computation and recording.
    4. Distributed and converted currency to gaming guests via check cashing and gaming check cashing.
    5. Responsible for the security of large quantities of money distributed by and to gaming guests in transactions with the casino, using specialised computer software to organise customers across variables related to status of the casino.
    6. Maintained a friendly and positive environment, focusing on customer service and positive interaction with customers.
    7. Used computer software to sign guests up for casino membership and interpreting bylaws and rules of membership to new members, as well as using software to distribute player's cards to guests by inputting guest information.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BA In Psychology

Player Services Representative Resume

Headline : As a Player Services Representative, responsible for Promoting the player experience and engage with fans on social media channels, Working with the players to execute strategies to improve the player experience, including through marketing programs, partner programs, and content creation, Providing data analysis of player satisfaction to the team.

Skills : Typing, Great Computer/Kiosk , Information , Writing .a

Description :

    1. Worked in the main bank of the casino, responsible for large cash handling and transactions.
    2. Responsible for large cash transactions such as check cashing, tito ticket cashing, cash advances, jackpot payments, and etc.
    3. Ensured the casino's monetary transactions are in accordance with the federal money tracking guidelines.
    4. Responsible for manual entry of guest information and just providing guests with a comfortable and clean environment as a whole during their gaming experience.
    5. Used Typing, large volume cash handling , banking of wide varieties, Customer service classes, title 31 for money laundering classes pt 1 and pt 2 also offered and passed.
    6. Calculated change for currency, chips, vouchers and checks.
    7. Maintained confidentiality with customers related to confidential financial information.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Player Services Representative Resume

Summary : Player Services Representative with 8 years of experience in Handling requests from various individuals regarding player information; Ensuring compliance with applicable laws and regulations; Handling all back room transactions in a timely manner; Providing a positive experience for each player and their family, as well as the organization's reputation as a whole.

Skills : Planning, Policy Management, Supervising Skills.

Description :

    1. Ensured proper maintenance and cleanliness of 160-cart fleet.
    2. Maintained all copiers and fax machines.
    3. Entered and tracked client data/distribution and tracking of coupons.
    4. Processed cash redemption's and determined Comp Ability.
    5. Provided customer service to customers, managers, or agents through telephone calls, mailings, etc.
    6. Treated all guests with courtesy and respect.
    7. Followed all club policies and procedures to ensure a safe and enjoyable environment for our guests.
                            Years of Experience
                            Experience
                            7-10 Years
                            Experience Level
                            Level
                            Management
                            Education
                            Education
                            GED

                            Player Services Representative Resume

                            Summary : Player Services Representative with 9 years of experience in Performing background checks on all potential players to ensure they meet the minimum age requirements; Identifying potential matches and match them with the best possible opportunity; Responding to player complaints regarding match-fixing or gambling activity.

                            Skills : Managing, Sales, Customer Service.

                            Description :

                              1. Ensured that tickets are distributed to all players, staff, and members of the public in accordance with club policy.
                              2. Ensured compliance with league, team rules and regulations. This includes but is not limited to: player safety, sound equipment, rules of conduct (e.g., no foul language or aggressive behavior), etc.
                              3. Ensured that any damages or injuries resulting from a club violation are reported immediately to the appropriate authority.
                              4. Ensured that any injuries resulting from an accident occur within 24 hours of the accident (e.g., car crash).
                              5. Assisted in striving towards a zero accident rate.
                              6. Built relationships with executives, marketing, sales, and other departments.
                              7. Implemented Customer Service initiatives.
                            Years of Experience
                            Experience
                            7-10 Years
                            Experience Level
                            Level
                            Management
                            Education
                            Education
                            MS

                            Player Services Representative Resume

                            Summary : Player Services Representative with 10+ years of experience in Developing product positioning, messaging, pricing strategies and pricing plans based on market research, Answering customer questions via phone or email; providing customer service when requested; responding to online customer requests; communicating information about product changes or promotions in a timely manner, Ensuring all players products are compatible with all game.

                            Skills : Planning, Broadcasting, Developing.

                            Description :

                              1. Built and maintained a comprehensive service inventory.
                              2. Developed and executed marketing campaigns, including global marketing campaigns.
                              3. Created content and deliver it to all players in the game.
                              4. Identified and target new opportunities for players in all games.
                              5. Engaged with external partners such as sponsors, broadcasters, media agencies or licensing agents to help drive sales of the game across multiple platforms.
                              6. Managed relationships with external partners such as sponsors or broadcasters who provide additional resources for the game's distribution across multiple platforms.
                              7. Worked closely with the Developer to develop content for the player experience.
                            Years of Experience
                            Experience
                            7-10 Years
                            Experience Level
                            Level
                            Management
                            Education
                            Education
                            MA

                            Player Services Representative Resume

                            Summary : Player Services Representative is responsible for Acting as a trusted advisor to senior management regarding product development, Working with marketing and customer service to develop a product plan for new features/innovations/features that serve their customers needs, Working closely with other departments within the company such as manufacturing, operations, and finance to understand the requirements of their markets.

                            Skills : Financial, Marketing, Manufacturing.

                            Description :

                              1. Worked closely with Customer Service Representatives to deliver on player expectations in a timely manner.
                              2. Collected and analysed information about players in-game activities (including, but not limited to, kills, deaths, assists, etc).
                              3. Collected information from the in-game UI (including player names and screen names) and the statistics page.
                              4. Collected data from the in-game chat channel.
                              5. Identified player issues and resolve them using a variety of methods including but not limited to texting or emailing a customer service agent or contacting customer support directly via phone or email.
                              6. Followed up with customer support agents to ensure that they are addressing all of their customers questions/issues as quickly as possible.
                              7. Coordinated with other team members to ensure that they are meeting deadlines and meeting agreed upon.
                            Years of Experience
                            Experience
                            7-10 Years
                            Experience Level
                            Level
                            Management
                            Education
                            Education
                            G.E.D

                            Player Services Representative Resume

                            Summary : Player Services Representative with 10+ years of experience in Completing all forms including membership applications (membership applications are processed in triplicate) before submitting them to the Club's Front Office staff. All documents must be submitted in legible condition. All forms must be distributed by a member of staff who has been trained in their proper use. The Front Office will not accept any forms without the correct documents submitted.

                            Skills : Service Management, Documentation Skills, Planning.

                            Description :

                              1. Knowledged of all aspects of the Leagues player services division including, but not limited to, team registration and ticketing, league operations, training and development, and matchday operations.
                              2. Worked with representatives from each team to ensure all aspects of the Leagues player services division are functioning as expected.
                              3. Ensured that all details regarding tickets and player registrations are accurately communicated to all teams in a timely manner so they can house adequately for their games at all times.
                              4. Ensured that personal items such as ID cards, tickets, travel tags and other items are properly stored in accordance with current league policies and procedures.
                              5. Ensured that equipment is available for use by all players per league policy.
                              6. Developed and executed a comprehensive player experience strategy that incorporates design, technology, content, messaging, pricing, and other key elements of the overall brand experience.
                              7. Worked with marketing and product management to define what is needed to make each piece of content engaging, memorable (i.e., brand experiences), relevant, authentic (i.e., player experiences), visually appealing (i.e., content), and enjoyable (i.e., experience).
                            Years of Experience
                            Experience
                            10+ Years
                            Experience Level
                            Level
                            Senior
                            Education
                            Education
                            MS

                            Player Services Representative Resume

                            Summary : As a Player Services Representative, responsible for Providing outstanding customer service to each individual patron or group of patrons, Providing quality products and services to our members and guests, Arranging travel and accommodations for our patrons, as well as any other associated functions of the Club, and also Preparing all club related documents including membership applications, event programs, etc.

                            Skills : Planning, Documentation Skills, Ordering.

                            Description :

                              1. Created an online marketing plan that outlines how each piece of content will be promoted across.
                              2. Identified players of interest to the business.
                              3. Responded to inquiries regarding player availability, pricing, and service level agreements.
                              4. Represented the company when dealing with players of interest in a professional manner that reflects the companys values.
                              5. Provided product knowledge related to the product in order to increase revenue opportunities for the company's clients.
                              6. Communicated with clients about their experience through personal meetings or correspondence. 
                              7. Communicated effectively about how their experience is helping the company achieve its goals.
                            Years of Experience
                            Experience
                            10+ Years
                            Experience Level
                            Level
                            Senior
                            Education
                            Education
                            Diploma