A Quality Support Associate is responsible for ensuring that the new products meet internal standards for operating and usage. The job duties commonly found on the Quality Support Associate Resume are – undertaking responsibility for supporting document control and quality audits, reviewing reports, and validation protocols, investigating and diagnosing quality complaints, maintaining direct contact with customers before and after the sale; supporting the sales team by developing and maintaining positive customer relations with clients/customers; providing support to customers through telephone and email communications and walk-ins, and conducting research to facilitate customer/user productivity.
The most sought-after skills for the post include the following – knowledge of industry practices and standards, the ability to solve routine problems, professional expertise, a good grasp of new technology and handle more assignments; and multitasking skills. A relevant degree is commonplace among job applicants.
Summary : Quality Support Associate is responsible for Facilitating communication and accountability to ensure compliance to OSHA regulations and Clorox standards, including verification of work and on-time completion of all STRACs tasks in Intelex,Ensuring regular communication with the plant on learnings and follow-up from near-miss cases, injuries, etc, Administering, supporting, and maintaining plant Safety management systems such as Intelex and 3E Online.
Liaisoned for assembly, (wire harness and tilt), managing quality issues on a daily basis.
Collected and monitored defect data.
Conducted daily process audits to monitor defect countermeasures.
Maintained backup procedures and edit BVIS clients in zone.
Performed root cause analysis on department defects and propose solutions.
Generated and Monitored zone indicator reports, graphs, and charts.
Created Problem Solving Sheets, (PSS), to resolve defects.
Experience
10+ Years
Level
Senior
Education
GED
Quality Support Associate Resume
Summary : Being a Quality Support Associate opened numerous horizons for me to navigate through many managerial and corporate aspects, creating documents, professional correspondences, high-level meetings with decisions making, reliably, and Backup for the quality supervisor during their absence.
Skills : Microsoft Office Word and Excel, Supportive Skills.
Description :
Helped and assisted in all matters relating to the implementation of quality systems.
Prepared training materials for different departments aimed at perfection in quality standards.
Initiated internal communication regarding the progress or otherwise of such quality standards across departments.
Monthly audited for all of the T&R - Night shift employees Assisting the Quality Supervisor in assessing the strengths and weaknesses, which have a role to perfect quality standards in various departments.
Gathered information and constantly updated knowledge on the various changes that are happening in the field of quality audits.
Worked closely with the various departments to ensure that any shortcomings or lacunae are removed within a particular time frame.
Communicated with employees of various departments and inform them of the areas of strengths and weaknesses.
Experience
7-10 Years
Level
Management
Education
Associates Of Science
Quality Support Associate Resume
Headline : Accomplished and energetic with a solid history of achievement in schooling. Motivated leader with strong organizational and prioritization abilities. Passionate and motivated, with a drive for excellence.
Supervised case documentation for clients with mental disabilities.
Taught client skills in daily life activities to help with their independence.
Provided transportation for clients from home today program with a company van.
Accompanied clients while going on day trips and leisure activities.
Prepared daily progress reports based on client improvement.
Tracked RMU, DPU, QI index, and rework accuracy.
Planned and coordinated a variety of meetings and events, such as staff meetings (including recording of action items) and a variety of recurring events with other groups inside and outside of Pfizer when necessary; prepared and edited reports and presentations using Microsoft Office software; organizes and maintains files.
Experience
5-7 Years
Level
Executive
Education
BA Business Management
Quality Support Associate Resume
Headline : Quality Support Associate is responsible for supporting and maintaining accurate, current, and orderly files for Safety Health documentation, including specific monitoring records, compliance documents, agency correspondence, and inspection reports (always audit and inspection ready).
Skills : Interpersonal Skills, Communication Skills, Physical Therapist.
Description :
Able to give support to the lines with any quality issue they had.
Able to catch any quality issues before they got out the door with containments.
Used Welding skills Leadership skills Communication skills Containment/paperwork Computer skills.
Worked part-time as a Quality Support Associate at the home of 4 male clients with various disabilities waking them in the morning, showering, preparing breakfast & lunches, transporting them to Day Program/Work.
Took to doctor appointments/physical therapy, communicating with physician/therapist on needs of the client.
Responsible for planning and assisting with community activities, outings, and events, to make life as independent as possible for our consumers.
Monitored scrap/reject tables and assist QMT in analyzing and rejecting parts.
Experience
5-7 Years
Level
Executive
Education
BA Business Management
Quality Support Associate Resume
Objective : As a Quality Support Associate, responsible for Validating the accessibility and quality of key Safety documents to include Job Safety Analyses, Safety maps, lockout procedures, and other related documents, Tracking plant Safety metrics, communicating results to associates and management, coaching Safety improvement teams, and ensure follow-up to all Safety corrective actions.
Skills : Public Management, Quality Assistant.
Description :
Worked full time as a Quality Support Associate at the Day Program working independently with a group of 4-5 clients teaching independent skills.
Took to doctor appointments, outings in the community.
Participated in Individual Support/Behavioral plan for a client at Shen-Paco.
Participated in meeting with Social Worker, Supervisor, Guardian and Client to implement their Individual Support Plan.
Followed all company rules, regulations and procedures.
Participated in monthly training & staff meetings.
Provided technical support to users of the application.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Quality Support Associate Resume
Headline : Over years experience in administrative work and customer service roles, 2 years of banking experience as well as mortgage loan closing, 6 months of human service work including mentoring and teaching, Highly Organized, problem solver, independent, and self-motivated; Able to prioritize and coordinate multiple tasks to accomplish work projects. Detailed oriented, accurate and focused. Acknowledged by management for superseding work goals and expectations.
Solved software problems through understanding of underlying technology and deployment practices.
Provided training to developers on appropriate practices for particular types of software systems..
Reviewed code for compliance with applicable standards, testing requirements, user guides, etc.
Provided technical support to QA teams.
Created documentation and maintain it in a timely manner.
Worked with Engineering to improve the quality of products and processes.
Experience
5-7 Years
Level
Executive
Education
Business Management
Quality Support Associate Resume
Objective : Quality Support Associate is an entry level role in quality assurance. The position is primarily responsible for assisting with the daily QA process, including training, product testing, and documentation creation.
Provided full range of administrative support to include: managing multiple Outlook calendars with expertise.
Coordinated and managed travel arrangements and prepare expense reports.
Provided project management assistance when necessary.
Expedited flow of work, and initiates follow-up when necessary, particularly when supervisors are traveling; orders supplies and equipment.
Served as backup administrative support for any member of the team when necessary.
Answered general phone inquiries using a professional and courteous manner.
Directed phone inquiries to the appropriate person.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Quality Support Associate Resume
Objective : Quality Support Associate with 4+ years of experience in Supporting and participating in new corporate Safety initiatives as needed, Supporting and participating in Safety Audits of plant processes and departments, Participating in Safety audits with corporate, local, or federal Safety agencies when inspection visits occur, Proactively leverage external (e.g., shared services) and internal resources to deliver and support the Site Safety Plan.
Defined objectives for QA and ensure they are met daily or weekly.
Provided guidance on the testing process to ensure that it is aligned with the product vision and strategy.
Identified areas for improvement in testing procedures or processes and make recommendations to improve them.
Investigated issues with software that could affect our customers ability to use our products.
Conducted regular audits of test cases to ensure they are working properly after changes are.
Ensured quality control compliance for all products in the production line.
Monitored and reported on quality control statistics.
Experience
2-5 Years
Level
Executive
Education
GED
Quality Support Associate Resume
Objective : As a Quality Support Associate, responsible for developing and sustaining a site Safety health training program that meets or exceeds OSHA regulations and Clorox standards, Integrating the Safety and health training into the overall Training Qualification (T&Q) methods and platform, Assisting in identifying and developing site Clorox employees as both subject matter experts and to help deliver the Safety & health training.
Skills : Technical Support, MS Office, Managing Skills.
Description :
Established quality assurance policies and procedures.
Identified and resolved product defects, including but not limited to: item failures, missing parts, undeveloped packaging materials, etc.
Documented the scope of work performed by QSA(s) with a detailed description of what was done and how it was done in a specific product or product line.
Verified that all associated parts are functioning properly before shipping them out to customers.
Improved customer satisfaction by providing proper customer service.
Assisted with the daily patching of products and applications.
Provided technical support to our customers (both internal and external) in a timely manner.
Experience
2-5 Years
Level
Executive
Education
G.E.D
Quality Support Associate Resume
Objective : Quality Support Associate is responsible for Ensuring that appropriate site employees are trained in and understand applicable Safety health policies and procedures, Supporting and coordinating training for any new corporate Safety initiatives, Soliciting support in developing technical expertise in Safety concepts, standards, training.
Skills : Risk Management, Logistics.
Description :
Developed and maintained documentation that demonstrates the quality of our products and services.
Provided technical support on a daily basis, including phone calls, email, chat, instant messaging/Skype, etc.
Provided technical support to a wide range of customers.
Provided guidance and direction on product design changes and updates.
Ensured that all production processes are in compliance with quality policies and procedures.
Assessed high risk areas in the company, including product development, engineering, manufacturing, and logistics.
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