Reservations Sales Agent Resume Samples

A Reservations Sales Agent assists customers with their booking process and provides a host of other services as well. While the duties vary based on the type of industry the agent works for, the following are certain common work activities mentioned on the Reservations Sales Agent Resume – interacting with customers over the phone, identifying the booking needs of the client, helping customers by providing needed information; making reservations for the specified date and time; handling customer complaints; handling cancellations and refunds, and processing payments accurately.

The most sought-after skills for the post include the following – good phone etiquette, a knack for travel planning and customer service; bi-lingual skills; accuracy in recordkeeping; patience and strong communication skills; and proficiency in booking or reservation software. Formal education is not mandatory if the candidate possesses prior work experience in the hospitality sector.

Reservations Sales Agent Resume example

Reservations Sales Agent Resume

Headline : Dedicated Reservations Sales Agent motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and succeed with sales quotas.

Skills : Computer, Customer Service, Customer Relations, Retail Sales.

Description :

    1. Created magical vacation planning experiences utilizing exemplary sales techniques, solid guest service skills, and strong attention to detail.
    2. Met or established booking conversion rates, average handling time guidelines, and other performance metrics associated with the position.
    3. Processed all reservation requests, changes, and cancellations received by phone, fax, or mail.
    4. Identified guest reservation needs, determine appropriate room type and verify availability of room type and rate.
    5. Explained guarantee, special rate, and cancellation policies to callers.
    6. Accommodated and documented special requests.
    7. Answered questions about property facilities/services and room accommodations.
    8. Followed sales techniques to maximize revenue.
    9. Communicated information regarding designated VIP reservations.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
B.S In Accounting


Sr. Reservations Sales Agent Resume

Headline : Interacted with a wide variety of personalities while working at corporate and general offices, airports, call centers, show kitchens, and banquets. Heavy focus on customer service of internal and external clients. Superlative communication and research skills. Ability to manage multiple tasks in a pressured environment.

Skills : Microsoft, Communication , Recruiting, Negotiation , Decision Making, Screening, Interviewing, Reference Checking.

Description :

    1. Planned routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
    2. Made and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
    3. Prepared customer invoices and accept payment.
    4. Answered inquiries regarding information such as schedules, accommodations, procedures, and policies.
    5. Assembled and issue required documentation, such as tickets, travel insurance policies, and itineraries.
    6. Determined whether space is available on travel dates requested by customers, assigning requested spaces when available.
    7. Informed clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
    8. Computerized inventories of available passenger space and provide information on space reserved or available.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
B.S. In Business


Jr. Reservations Sales Agent Resume

Objective : To work in any department, where can use skills and attain a high level of work experience in order to achieve goals, objectives and specifics of the company.

Skills : Customer Service, Windows, Outlook, Excel, Excellent Verbal And Written Communication.

Description :

    1. Sold the Resorts & Palaces products and services using up-selling and suggestive selling techniques.
    2. Promoted the hotel's products and services.
    3. Prepared and executed section plans which increase reservation sales and associated business.
    4. Recorded and processed reservations made by phone/fax/email.
    5. Accepted waitlist reservations.
    6. Processed amendments to reservations such as extensions, early departures, etc.
    7. Recorded special billing arrangements for groups and conventions.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associate Of Arts

Reservations Sales Agent III Resume

Summary : To obtain a Reservations Sales Agent position in which education and experience together with high level of motivation and interest to succeed, can be used to make a contribution to the company's objectives while at the same time to enhance present skills.

Skills : Microsoft word, Airline booking systems Apollo, Sabre, 40 WPM typing.

Description :

    1. Maximized revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.
    2. Handled account details so that all pertinent aspects of solicitation and closing are complete and documented.
    3. Coordinated various departments' participation in servicing accounts.
    4. Developed and conducted persuasive verbal sales presentations to prospective clients.
    5. Prepared information for, meet with and entertain clients as deemed appropriate by potential business from that account.
    6. Communicated both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers.
    7. Complied with attendance rules and be available to work on a regular basis.
    8. Prepared correspondence to customers, internal booking reports and file maintenance.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Administrative

Reservations Sales Agent II Resume

Summary : Dependable individual with over 15 years of Reservations Sales Agent experience seeking full-time income. Professional career includes face-to-face as well as call center sales experience.

Skills : Customer Service, Data Entry.

Description :

    1. Maintains client profiles, ensuring specials requests and reward program information such as other discounted rates for a hotel stay is included.
    2. Negotiates and manages group hotel contracts.
    3. Creates and maintains rooming lists and arrival and departure lists.
    4. Creates and maintains meeting registration logs.
    5. Provides reports to close out meetings and evaluate services.
    6. Provides support services to Meeting & Events Planner.
    7. Utilizes block room to minimize customer liability.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bank Teller

Reservations Sales Agent I Resume

Headline : A challenging Reservations Sales Agent position in a fast paced environment that will allow for personal growth and career advancement.

Skills : Customer Service, Scheduling Appointments, Cashier, Medical Terminology, Data Entry, Administrative Duties.

Description :

    1. Worked with multiple computer programs and trained in multiple lines of business.
    2. Pushed product sales and promotions.
    3. Responsible for greeting all new applicants and returning hirees.
    4. Scheduled interviews for new candidates with recruiters.
    5. Scheduled classes for all new hires for their new hire orientations.
    6. Assisted guests throughout their entire hire process to make sure they are comfortable and prepared before entering their new positions.
    7. Contacted clients regarding their cut-off dates, changes to reservations, and market codes.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
MA In History

Reservations Sales Agent/Supervisor Resume

Objective : Friendly Associate adept at working in diverse retail and customer service environments. Reservations Sales Agent versed in customer support in high volume environments. Superior Computer skills and telephone etiquette.

Skills : ICE, Outlook, Data Entry, LMS, HOTSOS, Office Communicator.

Description :

    1. Answered a multi-line telephone promptly and courteously and the primary responsibility is to answer all guest inquiries while maintaining a good image for the company.
    2. Answered all incoming telephone calls, within three rings, professionally and promptly in addition to promoting the nightclubs and restaurants Use an effective approach.
    3. Handled special telephone tasks like call transfers, taking messages, holds, interruptions and unintentional disconnections.
    4. Kept records and returns guest voicemails for each venue daily.
    5. Forwarded all private events and sales inquiries to the VP of Catering & Sales.
    6. Inputted third party website guestlist requests in Venue Driver.
    7. Forwarded email inquiries sent by Caesars website to the designated VIP host Email hourly reservation and guest list updates to venue managers and executives.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Master Of Arts

Reservations Sales Agent/Coordinator Resume

Objective : Reservations Sales Agent is to work towards achieving the greater success in career through hard work, consistency and the ability to work with others to achieve organizational goals, aims and objectives.

Skills : Administrative, Inventory Management, Training, Attention To Detail.

Description :

    1. Processed all incoming reservations received via rooming lists, mailed or in-house correspondence, housing bureau forms, or facsimiles.
    2. Answered all calls using the guest's name and an established script.
    3. Assisted guests with voice mail and messages.
    4. Followed wake-up call procedures to make sure every request is completed on time.
    5. Assisted guests and associates with the AT&T language line service if necessary.
    6. Processed all incoming reservations received via rooming lists, mailed or in-house correspondence, housing bureau forms, or facsimiles.
    7. Confirmed and literature requests or reply via facsimile and administrative message when requested.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Sales

Reservations Sales Agent/Executive Resume

Headline : Five years of experience in the Hospitality Industry with 3 years of focus on leisure and group reservation sales and 2 years in food & beverage service for resort luxury properties; ability to learn quickly and thrive in a fast paced work environment.

Skills : Windows, MS Office, Photoshop, Adobe InDesing, Adobe InDesing, Customer Service, Phone.

Description :

    1. Handled incoming telephone calls for corporate and leisure travel inquiries and accommodation reservations.
    2. Serviced new reservations, changes and cancellations.
    3. Resolved customer complaints and issues in a timely and effective manner to ensure 100% customer satisfaction.
    4. Managed both FIT and group reservations.
    5. Ensured that all client and guest profiles were properly created, maintained and updated in order to meet the client's expectations.
    6. Ensured all reservations were processed efficiently and accurately and all GDS bookings were checked daily.
    7. Monitored room sales based on selling strategies to increase revenues.
    8. Handled all correspondence on behalf of the company on various internet travel sites, including a trip advisor, responded to all questions and comments made by guests.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Sales

Reservations Sales Agent Resume

Summary : Nine years of relevant corporate experience in customer service, complaint resolution and critical thinking. Dependable, self-motivated, resourceful, emotionally mature, able to handle sensitive and confidential information. Able to develop more efficient business processes. Communicates effectively (verbal and written) with all levels of staff.

Skills : Microsoft Office, Microsoft Word, Management, Medical.

Description :

    1. Handled inbound calls for guests calling to make, cancel, modify, confirm or inquire about reservations for hotels both nationally and internationally.
    2. Trained specialists in key market areas to provide exemplary service for hotels in those market areas.
    3. Established and maintained relationships by being a credible and knowledgeable resource for guests.
    4. Maximized revenue for the company while ensuring the best value for customers.
    5. Met and exceeded sales goals set for me.
    6. Promoted external partnerships by transferring guests to our partners.
    7. Provided superior customer service to each caller through professional and polite interaction.
    8. Promoted loyalty programs, encouraging and enrolling guests in the same.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Organizational Communications