The main role of a Senior Implementation Manager is to focus on implementing information systems into the business environment. The job description entails overseeing the tasks, making sure the project adheres to the budget and given time frame, and monitoring progress. A well-crafted Senior Implementation Manager Resume gives a list of the following core tasks – developing processes to introduce new programs and systems; facilitating the use of new computers, technology, and software; creating computer programs or new technology; developing implementation strategies; delegating tasks to staff; and taking responsibility for implementing operational processes and programs.
Those seeking this role must be capable of working with various departments and groups. Communication skills and strong organizational skills are also vital. To pursue a career in this line, the manager should possess a bachelor’s degree and have experience working in the same line of operations. Possessing additional certification may also be necessary for certain positions.
Summary : Senior Implementation Manager will be responsible for the full implementation of the platform across all functional areas, including both technical and operational aspects. The Senior Implementation Manager will work closely with our customers on an ongoing basis to ensure that they are satisfied with their implementation experience.
Proven skills as team leader and Project manager on 25 + full cycle EMR/Enterprise &Professional EHR/Practice Management software implementations.
Successfully launched and implemented concurrent multiple go live deadlines.
Tracked any and all hours spent during the entire implementation Process using time tracking software system.
Led customers completely through full life cycle implementation process.
Led initial onsite discovery meetings and created business requirement documents for any customized software feature request.
Designed and fully configured EMR/Professional &Enterprise EHR/Practice Management systems (Client Face Sheet, System Home Page, User level security rights, etc.) based on specified customer requirements.
Designed and created client-specific training materials using Microsoft Word, Outlook, Excel, and Power point for onsite presentations and/or web demonstration conference calls.
Associate Of Arts In Business
Senior Implementation Manager Resume
Summary : Program & Project Management Professional Program & Implementation Management Client Relationship Cultivation Global Partnerships Project Management.
Skills : Microsoft Windows, Word, Excel, Visio, Project, Access, PowerPoint And Outlook. Project Management Professional- Certification In Progress.
Managed and implemented more than 46 projects and support up to 50 customers with key initiatives virtually for this global privately held, $3.5B wireless solutions company that serves more than 900 mobile operators, cable and internet providers and is considered the leading pioneer and innovator for more than 25 years.
Managed, developed and directed teams of up to 20 Specialists that conducted network implementation and testing to ensure more than 50 clients fully supported and organizational initiatives achieved.
Built and cultivated internal and external relationships and manage various projects, including, products, services, costs and timelines to ensure customer organizational initiatives fully achieved.
Managed network and billing integration and organized IREG and TADIG testing to ensure format and rates accurately reported to support roaming usage in compliance with GSMA and CDMA standards.
Directed VPN system configuration to support effective Electric Data Interchange and ensured transfer of TAP or CIBER records processed to and from clearinghouse accurately.
Implemented NRTRDE Fraud platform within the GSMA specifications to effectively monitor, identify and report fraud.
Developed and implemented formal processes and procedures manuals and facilitated training, including International Roaming Solutions and supported continued innovative pioneering technology.
B.A. In Business Administration
Senior Implementation Manager II Resume
Objective : To utilize administrative, project management, and relational skills to pursue a position within the insurance industry.
Skills : Project And Implementation Management, Microsoft Office - Word, Excel, PowerPoint, Adobe Acrobat, UNET - CES, TSO.
Developed client relationship throughout the implementation process for Stock Compensation Plans.
Created Plan Administration Manual to include analysis and documentation of Plan Document provisions and administrative processes.
Analyzed data development process.
Established client plan in Fidelity system.
Conducted weekly client meetings.
Created and maintained project plan, issues list and meeting minutes.
Served as staff resource for a variety of company initiatives to improve processes and department efficiencies.
Senior Implementation Manager I Resume
Summary : To secure a position with a well-established organization with a stable environment to further career in the implementation/project management field.
Skills : Relationship Management, Operations Management, Project Management, Data Reconciliation And Conversion, Performance Metrics, Cloud Computing And Marketing, Excel, Advent, Performance Management, Client Management, Series 7.
Led pre-sales, implementation, and data analysis support for SaaS Trucking intelligence product integrated with ECM data, GPS technology, and driver performance data to optimize fleet performance.
Supported key customer personnel and stakeholders in multiple locations directly; routinely managed 12 to 15 accounts with 5 to 1000+ fleet vehicles.
Oversaw vendor relationships.
Partnered with Sales and customer stakeholders to develop estimates, proposals, scopes, change management and user adoption plans, and processes to track key delivery metrics.
Collaborated with internal cross-functional teams (Product Engineering, Sales, Support) and technical resources from client teams, including external vendors, to implement and deliver applications on schedule and within budget.
Directed meetings, training sessions, and conference calls; identified, managed, and resolved technical challenges throughout deployment process and developed recommendations for customer end-users.
Led customer training support using many training tools, including online videos and WebEX for training.
Associate In Applied Science
Assistant Senior Implementation Manager Resume
Summary : Results driven professional with extensive experience in the financial services industry. Well organized with outstanding communication and relationship building skills. Experience in product development and marketing, vendor management and leading cross-functional programs.
Skills : Project Management, Project lead
Managed all activities from kickoff to launch and ongoing measurement of each initiative.
Directed large cross-functional teams from implementation to launch to ensure successful entry into marketplace, internally and externally.
Managed the activation program for TD Ameritrade's Team USA sponsorship.
Activation included Olympics themed advertising, client deposit offer and events.
Supervised the program that led to a doubling of lead conversions for branch campaigns.
Worked closely with IT and Legal on the technical aspects and with Marketing and Sales on the training of Investment Consultants and overall execution of the program.
Directed an analysis of overall print spend.
Associate Senior Implementation Manager Resume
Summary : Senior Implementation Manager, Project Manager, Implementation Consultant, and Sales Representative with 26 years experience in the Workforce Management industry. Results-oriented industry professional with proven ability to develop associates and build highly productive teams and collaborative relationships.
Skills : Projet Management, MS Office.
Achieved #1 in country for Client Quality Survey scores FY'11, FY'09, FY'08, FY'07.
Promoted over 40 people to higher grade levels or higher level positions in ADP.
Managed Workforce Management and Payroll Implementation teams in Desert Mountain and Pacific Northwest regions.
Managed following Implementation teams Quiznos National Account Implementation team of 4 associates for 3,300 client locations.
Met with Sales to educate and develop strategies to increase business.
Assisted Sales with clients regarding required Implementation processes, timelines, and resources.
Led the planning and design processes between the business and IT consultants.
Associate Senior Implementation Manager I Resume
Summary : Coordinate, deliver and track implementation and professional learning services to a large K-12 customer base in an assigned geographic region to achieve all goals for retention and expansion.
Responsible for the execution of pharmacy and retail special initiatives' projects including operating hours reduction,private health rooms and healthcare clinic/health system partnerships.
Cultivated a team of Project Managers responsible for the oversight of day-to-day implementation of buy-and-operate, health system, work site pharmacies and special initiatives.
Managed a cost reduction initiative responsible for the reduction of the Companies' SG&A in excess $10mil per year.
Directed a large cross-functional management team throughout a multi-faceted operating hours reduction encompassing 17% of the chain's locations over two separate 3 month project life cycles while coming in under budget and ahead of schedule.
Spearheaded the execution of 476 net new locations.
Directed teams of internal and external stakeholders from Store Operations, Construction, IT, Merchandising, Loss Prevention and Supply Chain in M&A implementation projects resulting in $1B+ in annual sales.
Facilitated the successful implementation of Walgreens-partnered in store clinics with Providence Healthcare.
Partnered with company leadership to develop and execute a successful implementation plan for Walgreens' first collaborative services model with a regional health system, non-owned healthcare clinics.
Senior Implementation Manager/Director Resume
Objective : Over 16+ years health insurance experience: Medical, Pharmaceutical, Dental, and Vision. Implementation Manager is responsible for managing the software development lifecycle.
Skills : Commercial acumen, Communication.
Developed, revised and implemented processes and procedures, integrated within existing business to support the effective and efficient implementation of a complex learning and performance improvement solution.
Prepared regular suite of client facing reports and facilitated meetings to report on status of program and make recommendations for continuous program improvement.
Led and managed logistics team for best in class program administration across 12 nationwide sites, including consultant scheduling, material production and shipment, LMS administration.
Managed day to day gathering of monitoring and evaluation data of approx.
Managed two subcontractors - Grant Thornton (performance/M&E data) and ElementK (LMS) - for successful, timely submission of high quality deliverables.
Managed enterprise midrange billing application integration between cingular and at&t merger.
Gathered the use of application statistics to analyze trends in growth, problems and changes.
Masters In Project Management
Senior Implementation Manager/Specialist Resume
Summary : Full Life Cycle Project Management Software Development Management Process Improvement Implementation Management Information Systems Start-up & Conversion Database Analysis & Implementation Hardware Evaluation & Implementation Insurance Health Care Banking CRM BPM over 30 years of experience in Project and Technical management covering projects large and small.
Skills : Microsoft Office, Bilingual Spanish.
Responsible for timekeeping implementation and technology enhancements of national, strategic and high profile accounts nationwide.
Responsible for discovery, pre-operational set-up, execution, testing, monitoring, support and post-operational maintenance of the timekeeping system implementation phases and HRIS conversions.
Responsible for systems training, developed recruiting strategies to meet clients' ramp up needs and proactively identified implementation opportunities by selecting the most appropriate method for resolution with limited disruption of daily operations.
Successfully led the implementation and transition of time and attendance system for the company's high profile accounts under tight deadlines.
Reduced Onsite Managers turnover by participating in the selection process, conducting training and building relationships.
Assigned to be the key contact IM to orchestrate implementations for the same account at multiple sites during the same timeline period.
Reviewed, investigated, and planned, with appropriate it groups, application capacity planning, security, performance tuning, and infrastructure issues.
Senior Implementation Manager Resume
Objective : Accomplished management professional with over 20 years of experience in delivering large, enterprise systems in Web Hosting, IT, Medical and Retail projects. Driven, organized and results-driven manager with strong experience in program and project management with extensive offshore exposure. Recognized for leadership in planning, scheduling, crisis and risk mitigation/management, having also assumed Subject matter Expert role on various initiatives, where required.
Skills : Effective Communication Skills, Critical Thinking.
Engaged in the design, development, sales, implementation, and support of Web-based business automation solutions for multi-channel direct marketing companies.
Responsible for Professional Services for all new customers, managing all phases of E-commerce and Order Management software solutions implementations.
Conducted business process review and gap analysis to define requirements, recommend process improvements, and create enhancement specifications.
Created detailed project plans, Standard Operating Procedures, project checklists and training documents and for team and client use.
Worked with the Business Analyst and Development teams to design and test the software application, while managing the clients' expectations and providing status.
Participated in presale presentations.
Performed change management procedures, which included participating in the planning and implementation of maintenance and/or upgrade technology.