Service Delivery Coordinator Resume Samples

The main duty of a Service Delivery Coordinator is to handle orders from customers and generate new customers who need Janet Connections, and as well work with the circuit suppliers to ensure that the required installation gets completed within the budget and on time. While actual duties vary based on the type of the company, the following are certain core tasks seen on the Service Delivery Coordinator Resume – handling suppliers and customers contracts; issuing customers contract, providing advice about paperwork completion; maintaining timely and detailed records; resolving queries; and maintaining documentation as required.

To work at this capacity, the following skills are needed – good telephone mannerism, strong communication skills, the ability to analyze information and anticipate problems; proven work experience, and strong relationship maintaining skills. A high school diploma or a GED is sufficient, however, relevant further education will be beneficial.

Service Delivery Coordinator Resume example

Service Delivery Coordinator Resume

Headline : Experience in case management, conducting presentations, working with at risk youth. Excellent communication , presentation skills. Able to work with others order to meet needs of client ,knowledge of referring others needed services. High interest working , helping others , making impact in our community.

Skills : Excellent Team Worker; Function Under Pressure, Dedicated.

Description :

    1. Created business reports that demonstrate traffic flow in order to better analyze specific products.
    2. Navigated different applications  or switches togather information or updating customer product information.
    3. Prepared Local Service Request (LSR) utilizing carrier applications and carrier interfaces.
    4. Submitted, tracked , documented LSR orders to Local Exchange Carriers, using various internal and external systems ensure porting for Toll Free and Local DID Numbers.
    5. Monitored LSR orders submitted to ensure Firm Order Confirmation (FOC) received within regulated timeframes and resolve order rejects within  timely manner and escalated  needed.
    6.  Responsible for creating and activating telephone number subscriptions in SOA / NPAC.
    7.  Coordinated requests for Hot Cuts with various entities and departments within Company.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
B.S. In Business Administration


Sr.Service Delivery Coordinator Resume

Headline : Have logical and analytical mind with special approach problem solving and drive to resolve issues. have great eye for detail and making processes more efficient while mitigating business risks. am eager learn and enjoy overcoming challenges.

Skills : Call Center Experience, Managerial, Data Entry, MS Office Applications, Office Administration, Office Administration, Customer Service.

Description :

    1. Held responsible for Problem Management Resolution among various vendors, technology and teams.
    2. Welcomed visitors  greeted them,  person or on 
    3. Maintained continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
    4. Proactively managed internal system milestones, carrier issues and order supplements to ensure order completion within established time-sensitive intervals.
    5. Responsible for validating requirements to provisioning and coordinating build activities, closing  project via client signoff.
    6. Planned and facilitated multiple client-facing meetings involving 6-8 technical experts.
    7. Continually developed new procedures to work in  team environment.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Master Of Computer Applications In Computer Applications


Jr. Service Delivery Coordinator Resume

Objective : To obtain full-time position that utilizes professional experience in real estate, insurance, IT industries.

Skills : Classroom Management, Case Management, Recruitment, Training, Team Leadership, Event Coordinator, Working With At Risk Youth/families, Support Specialist, Microsoft Office, Presentations.

Description :

    1. Responsible  ensuring that all end user incidents , logged and resolved efficiently and timely on 24x7x365 basis in accordance with established policy/procedure and agreed upon Service Level Agreements.
    2. Responsible for working with appropriate IT Management to create, maintain ,enforce SLAs agreed upon with end users and IT Management.
    3. Evaluated problem trends and escalated recurring issues to appropriate IT Management for permanent resolution.
    4. Responsible for ensuring timely escalation of issues Help Desk to get  War room initiated and engage on-call support personnel  prescribed policy and procedure.
    5. Engaged and clearly communicates  planned outages to  Business Liaisons and the end users.
    6. Adhered to SOX compliance.
    7. Worked closely with Operations Manager on Project Life Cycle Management activities to support the application team.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Master Of Computer Applications In Computer Applications

Asst.Service Delivery Coordinator Resume

Summary : Experienced Service Leader known for focusing unparalleled service delivery , client satisfaction to large client base. Proficient contracted maintenance services, directing projects and building long term client relationships. Successfully partnered with marketing providing maintenance aspects sales opportunities to new , existing clients.

Skills : Consultative Selling, Customer Service, Exceptional Communication, Inbound Call Center, Basic Computer Proficiency, Microsoft Word, SAP: Systems, Applications and Products in Data Processing.

Description :

    1. Managed IT implementation projects for small to medium-sized IT solutions.
    2. Inspected technical design documents for standard IT solutions.
    3. Ensured that minimum requirements met to start up and complete  implementation lifecycle.
    4. Planed and facilitates kickoff meetings involving 2-3 stakeholder groups.
    5.  activitied involves allocating CTL engineering and technical resources , reviewing simple technical documents with stakeholders regarding mid-sized solutions.
    6. Planned and facilitated multiple client-facing meetings involving 6-8 technical experts.
    7. Built strong relationships with downstream partners ensuring cohesive cross functional collaboration.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma In Administrative Assistance

Associate.Service Delivery Coordinator Resume

Objective : Seeking an Technical Support position with company can grow and learn with while taking courses for IT degree and CCNA.

Skills : Microsoft Suite, 10 Key By Touch, Project Management ,call Center Experience,Dispatcher, Office Equipment Collections. AP,Billing.

Description :

    1. Responsible for technical aspects of troubleshooting and diagnosing customer POTS telephone lines and T1 voice and data circuits.
    2. Worked with customer  troubleshoot phone equipment and internet trouble.
    3. Used Crosstalk and Secure CRT to access Nortel DMS-500 and Lucent 5ess, as well as Sonus softswitches.
    4. Ensured circuits are within operating specifications  testing circuit cards, tip, ring and tip-to-ring resistance and capacitance.
    5. Isolated translation faults lines ensuring accurate data input.
    6. Used Coppermountain Copperview, Calix CMS and Adtran MUX to place loopbacks on and test T1 circuits.
    7. Maintained telephone correspondence with customer until trouble has been resolved.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Management Info Systems

Service Delivery Coordinator III Resume

Summary : 20 years background customer service with increasingly responsible positions within Communications industry. Answered phones in customer call center explaining & ordering communication services and products residential , commercial customers. Strong computer skills. Excellent written & verbal skills, able to work with supervision.

Skills : Release Management, Project Management, Service Delivery,.

Description :

    1. Interacted with Business and Government customers on daily basis, either by phone, fax, email , correspondence.
    2. Applied payments, resolved billing, order, product issues and negotiated payment arrangements to company , customers satisfaction.
    3. Utilized WORD, EXCEL and Outlook  many internal computer systems.
    4. Workload prioritization ,organization are strong skills.
    5. Continually developed new procedures to work in  team environment.
    6. Coordinated orders for large projects, one such project was the cutover from a DSS system to ISDN for the 7th largest customer in our region.
    7. Organized/managed network overbuilds and outside plant construction in support of customer project/order, working directly or through organizational resources as available and needed.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Certificate Of Telecommunications

Service Delivery Coordinator II Resume

Headline : Experienced accountant with background in customer service specializing in accurate and timely completion financial accounting and provision exemplary consumer satisfaction. Successfully delivers improvements workflow efficiency, customer satisfaction, productivity. Combines vigorous work ethic with strong interpersonal skills and adaptableness develop effectual work environments.

Skills : Microsoft Office, Power Point, Word, Excel.

Description :

    1. Ensured project/orders  delivered  time, striving to exceed customer expectations.
    2. Effectively communicated dependencies and project status  customer and others needed.
    3. Drove to achieve/exceed monthly revenue goals for  business.
    4. Acted as Primary contact for  project/order during  implementation of the project/order.
    5. Applied solid knowledge of  organization, influencing others through effective matrix management skills to ensure  positive outcome for both  customer and XO.
    6. Performed milestone tracking and implementation focus across a large cross-functional team with little to no supervisory guidance.
    7. Managed change in scope, identifying potential issues and devises contingency plan or alternate solution with least impact to  customer.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Management Info Systems

Service Delivery Coordinator I Resume

Headline : Highly organized and detail-oriented professional, providing thorough and skillful support within organization. Dedicated, focused, self-motivated and able prioritize while completing multiple tasks. Independent thinker able grow positive relationships with clients and colleagues at all organizational levels.

Skills : Microsoft Office, VOIP, Customer Service.

Description :

    1. Directed visitors  maintaining employee ,department directories; giving instructions.
    2. Maintained security following procedures; monitoring logbook; issuing visitor badges.
    3. Welcomed visitors  greeting them, in person on telephone; answering or referring inquiries.
    4. Directed visitors  maintaining employee and department directories; giving instructions.
    5. Maintained security  following procedures; monitoring logbook; issuing visitor badges.
    6. Processed exhibits Maintains telecommunication system  following manufacturer's instructions for house phone and console operation.
    7. Maintained safe and clean reception area by complying with procedures, rules, and regulations.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Management Info Systems

Lead Service Delivery Coordinator Resume

Headline : More than 26 years medical experience. Highly organized and efficient in fast-paced multitasking environments able to prioritize effectively accomplish objectives with enthusiasm and humor.

Skills : Telecommunications Transport Technician, Sales, Management, Project Management.

Description :

    1. Responsible for  overall direction and management of all new dark fiber projects within  assigned accounts and region.
    2. Defined project goals, identify  critical path, drive implementation, measure progress, track overall budget and manage every aspect of  project.
    3. Communicated progress via reports/spreadsheets/power points, phone, and/or email to the customer contact to our own executive management.
    4. Managed order quality for both Service Delivery and Product management team which led our team to  awarded  Super Nova award for 40 straight weeks of flawless orders.
    5. Helped create and implement process to fix order process and ensure correct pricing on future orders.
    6. Led a team of outside plant and inside plant project managers, and engineers on a top priority infrastructure project that was critical to implement numerous multi-million dollar projects.
    7. Managed high profile social networking and data customers and implemented millions of dollars of projects across the nation.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS In Marketing

Service Delivery Coordinator Resume

Summary : Self-motivated, experienced network professional with 5+ years of experience network monitoring, administration, configuration, optimization and alerting.

Skills : Microsoft Office Suite, Avaya, Computer, Call Center Management.

Description :

    1. Provided dial tone for assigned large business customers, Starbucks, Safeway, City, State, Federal Governments, MCI, Sprint were some of  clients through  years.
    2. Started finish on buildings, point of contact for all their business needs.
    3. Interacted with engineering and repair techs to make sure  business's had there service when needed.
    4. Worked many years  accounting, treasury and  residential departments all jobs were customer service jobs old school training.
    5. Worked for them for 26 years - that in itself is an accomplishment.
    6. Developed strong work ethic's, integrity and have loved all  jobs.
    7. Worked 9 different software systems, used 7 years of accounting skills, 6 years in Treasury, general office skills, customer service skills in  professional manor.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Management Info Systems