A Service Department Coordinator recruits and trains customer service employees, and manages the employee schedule, oversees daily employee interactions with customers, and handles any complaints and questions. Other related account abilities are listed on the Service Department Coordinator Resume as – recruiting and training customer service or human resource employees, managing employee schedules, acting as a liaison between clients and the company, answering client and customer questions, addressing and solving any issues, writing up reports and unresolved issues, presenting reports, devising ways to improve customer service and client relationships, and promoting company products and services.
Required skills and knowledge include the following – excellent interpersonal skills, knowledge of company goals, products, and services, strong organizational skills, strong leadership skills, the ability to conduct independent research, and strong persuasive skills. The education requirement includes a high school diploma or GED.
Objective : Service Department Coordinator is responsible for Providing technical support and guidance to customers in the areas of IT, hardware, software and network equipment/technology, Developing and maintain relationships with key account managers/customers to ensure they receive the best possible service and product support, Ensuring customer satisfaction is always on point, optimising both internal and external customer relationships with minimal impact on other departments/clerks.
Skills : Ms PowerPoint, Ms Access, Ms Publisher, Ms Outlook, Lotus Notes.
Description :
Opened, maintained, and closed all work orders for repairs/service/new installations.
Scheduled/dispatched 5 field personnel and 3 shop techs for repair, shop service and field calls.
Provided timely invoicing/customer purchase order completion for installations, and purchases.
Maintained records for all warranty claims on various brands of equipment.
Helped technicians with timekeeping functions to ensure accurate charging.
Assisted Parts Department with ordering ind inventory of parts as needed.
Participated in annual 2 day inventory including parts rooms and 8 service trucks.
Experience
2-5 Years
Level
Junior
Education
BS
Service Department Coordinator Resume
Summary : Quality driven IT-Computer Support Specialist with a proven ability to combine exceptional customer service and technology skills to support end users and computer systems. Acknowledged by faculty to have excellent communication skills - demonstrated knack for explaining technology in layman's terms. Background includes capacity to focus in a multitasking environment.
Skills : Customer Service, Computer, Microsoft Word.
Description :
Managed customer requests for equipment service, maintenance and supplies/parts/ Electronic documentation of service calls.
Field routed of all service calls to the appropriate technician.
Maintained parts/supplies inventory for technicians.
Generated follow up call reports.
Ordered necessary parts, notifying the technicians of parts receipt, scheduling follow up visit with the customer.
Billed of non-contract accounts.
Managed customer maintenance through direct communication with key personnel for machine meter readings.
Experience
10+ Years
Level
Senior
Education
BS
Service Department Coordinator Resume
Objective : Service Department Coordinator with 4 years of experience in Working closely with engineering team to develop automated solutions for customers business problems; solving customer issues quickly, efficiently and effectively, Working closely with sales to understand their needs and develop solutions that will be beneficial to their business, Managing sales process from initial meeting through to close out of order, Managing customer service team to ensure exceptional service.
Skills : Data Entry, Customer Service, Service Management.
Description :
Received all service requests via phone, email and/or fax.
Dispatched technicians and schedule all projected work.
Logged and tracked field work orders.
Processed billing for completed jobs.
Controlled all monitored agreements.
Composed T&M (time and material) proposals for miscellaneous audio/visual and security issues.
Ordered and received all necessary job materials.
Experience
2-5 Years
Level
Junior
Education
MS
Service Department Coordinator Resume
Objective : As a Service Department Coordinator, responsible for Managing service department inventory, Providing service to customers with the highest level of quality and customer satisfaction, Maintaining a constant flow of high quality parts from production to the field, Ensuring that all service department components are properly calibrated and maintained in accordance with the companys quality policy and procedures.
Skills : Microsoft, Mac OS X, Peachtree Accounting, Quickbooks, Quickbooks, Typing, Transcription, Accounting.
Description :
Worked with electricians to determine correct material for jobs.
Sent out BOM's and purchased all material for construction and service departments.
Consulted with PM's to determine time frames for gear, lighting, etc.
Coordinated logistics for drivers to all job sites.
Put together special project pricing for PM's.
Created and send out invoices for all completed Service Dept.
Provided administrative support for the National Service Manager and the 75 person Service Department.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Service Department Coordinator Resume
Summary : Service Department Coordinator with 8+ years of experience in Working with customer support to resolve customer problems as timely as possible, maintaining a positive relationship with customers, Making sure all parts are accounted for in the system, Creating an efficient service delivery process by documenting all steps in the process. A plan must be developed for each step in this process, Recording all inventory purchases on a log sheet or other tracking sheet and keep it up to date at all times. Product sales should be noted on this tracking sheet.
Scheduled all warranty inspections for trim, window, exterior door subcontractors as well as our service crew to assess workmanship issues for all products and installation supplied to builders.
Researched, ordered material and reschedule work to correct issues after home inspections.
Researched problems and schedule service crews to repair production and design errors in field after installation.
Worked directly in conjunction with our suppliers to alleviate defective product issues with windows, sliding glass doors, exterior doors, and interior and exterior trim.
Attended service oriented meetings with National builders to maintain high levels of customer service.
Position required excellent multi-tasking, organisation and communication skills as well as an eye for detail to intercept back charges from the builders and institute a good working relationship between the builder and subcontractor.
Served as department's Oracle Super User - knowledgeable of Oracle Service set- up and procedures.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Service Department Coordinator Resume
Summary : Service Department Coordinator is Managing the Service Department's processes, policies and procedures according to company policy and procedures, Establishing an effective communication system to ensure customer satisfaction and resolve issues quickly with customers, Preparing and deliver servicing department reports to management on a weekly basis, and also Ensuring all time sheets are accurately prepared in accordance with company policies and procedures, as well as payroll deadlines.
Skills : Administrative Support, Excel, Spanish Speaking, Microsoft Office, PowerPoint, Outlook, Customer Service, Filing, Data Entry.
Description :
Answered incoming calls and schedule appointments.
Gathered documents to open and finalise rental agreements.
Tracked rental fleet; daily monitoring of time vehicle is off lot, to length of time service Skills is being performed on customers personal vehicle.
Developed and implemented Oracle Service modules to integrate with Oracle modules already in use at LECO Corporation Manages administrative support staff Works with department managers and staff on projects needed to advance the performance of department personnel in order to achieve optimal customer service.
Processed all technician time cards.
Managed all aspects of customer service from appointment scheduling to final billing of completed work.
Cleared several dozen old work orders out of the system and billed them out to receive revenue.
Experience
7-10 Years
Level
Management
Education
BA
Service Department Coordinator Resume
Summary : Service Department Coordinator with 8 years of experience in Working closely with the Product Development team to determine product specifications, Working closely with the Engineering team to develop product specifications in a timely manner, Developing service package pricing plans for both new products and existing products, Providing support for weekly product meetings with Product Development team members.
Skills : Data Entry, Customer Service, Operational Management.
Description :
Streamlined spreadsheets to track old work orders and complete them to be billed.
Scheduled and assigned job duties to service technicians.
Collaborated with Sales to develop a wide variety of solutions that meet all customer needs.
Provided support to Operations department by assisting in all aspects of production scheduling.
Acted as a team leader with respect to Sales & Support.
Developed relationship with customers through sales calls; provided technical support; inbound calls; telemarketing calls.
Communicated with internal departments to ensure timely delivery of services.
Experience
7-10 Years
Level
Management
Education
Bachelor Of General Studies
Service Department Coordinator Resume
Summary : Service Department Coordinator with 10 years of experience in Ensuring all services are delivered on time and within budget, Managing a very busy service department with multiple customers and frequent changes in production requirements, Assessing current processes within the service department to ensure they are up to date with current technologies and processes.
Identified new opportunities for growth within company by partnering with Sales & Support departments.
Monitored and managed the companys service center operations.
Developed a plan for the service centers growth and expansion.
Worked with management to develop a service center strategy, including how to handle customer complaints, how to increase revenues, what products are needed to meet business needs, how to market new products in the marketplace, and how best to plan for growth.
Ensured that all service departments are operating within budget and on schedule with their goals established by management.
Trained employees on customer service issues (i.e., resolving technical issues).
Planned for staff training in order to improve employee productivity.
Experience
10+ Years
Level
Senior
Education
GED
Service Department Coordinator Resume
Summary : Service Department Coordinator is responsible for Providing excellent customer support and training to support the needs of our customers in a cost-effective manner, Providing guidance to staff regarding best practices, policies, procedures and customer satisfaction metrics, Implementing service level agreements with internal departments such as finance, IT, human resources and other departments within the organisation to ensure compliance with company standards and policies.
Coordinated with other departments (i.e., sales, accounting) in order to improve profitability of the company's business through effective use of resources.
Delivered a monthly revenue forecast (based on annual sales).
Developed a monthly service plan based on service department goals and plans.
Worked with customers to identify opportunities to improve customer experience and cost reduction.
Acted as a leader within the company.
Provided technical support and services to customers and partners.
Provided technical support to employees and partners.
Experience
7-10 Years
Level
Senior
Education
MS
Service Department Coordinator Resume
Summary : Obtain a Service Department Coordinator, responsible for Conducting service reviews on a regular basis to identify areas for improvement in our services we provide, Identifying areas for improvement in our processes that can be improved by adding new people or improving existing processes/tools/technologies, Helping structured training programs be effective by taking ownership of the training objectives and delivery methods, Designing a system that allows employees to easily report on performance (e.g., Better Business Bureau).
Assisted in prioritising customer requests in response to service needs; prioritised by urgency; prioritised by importance; prioritised by cost impact.
Developed standardised processes and policies that are followed by all department staff to ensure quality customer service, reduce costs, and increase revenue for all departments within the company.
Worked with internal departments internally as well as external vendors or clients on the development of solutions for their business needs.
Developed a plan for escalation of issues when an issue does not resolve on its own; identified root causes.
Proposed solutions based on prioritised issues.
Implemented solutions that resolve issues quickly.
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