Service Desk Coordinator Resume Samples

A Service Desk Coordinator provides support to the company’s clients by undertaking the following tasks – attending phone calls, responding to emails; escalating issues to upper management; diagnosing technical issues, and resolving issues. Other related duties are listed on the Service Desk Coordinator Resume as – maintaining a complete record of customer requests; answering questions and solving simple requests; identifying complex requests, managing the service directs database; managing internal IT help desk, managing connectivity issues; serving as facility contact; supporting other departments and projects and assisting in preparing custom reports.

Summary of qualifications that can highlight a resume include – a profound knowledge of desktop support; sound knowledge of IT system configuration and implementation; solid knowledge of using relevant software; proficiency in dealing with sensitive and confidential matters; superior conflict resolution skills; and excellent phone etiquette. Employers pick resumes denoting an associate’s or bachelor’s degree in relevant areas.

Service Desk Coordinator Resume example

Service Desk Coordinator Resume

Objective : Organized , innovative professional with over 10 years experience general Administrative procedures, Human Resource practices Education and Training. Excellent active listening , critical thinking skills, making sure listen without interruption, considering strengths, weaknesses of multiple solutions before trying to solve problem.

Skills : Office Applications, Payroll, Microsoft Office, Hiring, Inventory Management, Merchandising, Windows 7.

Description :

    1. Responsible troubleshooting technical problems with multiple systems, including Walgreen's Payroll system, Point of Sale systems, Inventory Management, and Office Applications.
    2. Coached and mentored peers.
    3. Maintained documentation for troubleshooting.
    4. Supported  staff help  identify system issues within department trained.
    5. Worked with our Second and Third level programmers to determine causes  resolutions  different issues.
    6. Supported other CSR's who are trained in system with questions that arise on  daily basis.
    7. Evaluated each CSR individually on their performance and determine if they need any further assistance or training to excel at their job.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
HIGH SCHOOL DIPLOMA


Sr.Service Desk Coordinator Resume

Summary : Seeking any opportunity available strengthen skills in customer service communications. very passionate about doing great job anything that comes way , willing work possible to get work done.

Skills : Microsoft Office, Word, PowerPoint.

Description :

    1. Engaged  customer satisfaction, oversaw  cashiers and helped when needed.
    2. Pulled  receipts out hourly to match up with  cash office totals.
    3. Balanced registers for next sales date, worked with computer software to input  register cash information.
    4. Put together new hire folders,  assisted  new hire orientation.
    5. Maintained the retention folders, which kept track of the older hire folders and receipts for the store.
    6. Worked with a number of computer programs, to complete transaction and reports for both the customer as well as the bank.
    7. Prepared weekly team performance reports to all IT team leaders.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Administrative Justice


Jr.Service Desk Coordinator Resume

Summary : Enthusiastic and honest individual with great work ethic who genuinely enjoys learning new objectives, challenges in diverse environments.

Skills : Customer Service, Cash Management, Multi-Line Phone System, POS.

Description :

    1. Assisted with  deployment of hardware and software  end users (including  installation, configuration and testing of more complex firm hardware).
    2. Assisted with provisioning and de-provisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.
    3. Assisted with (or coordinate)  repair of end user hardware and  reinstallation of software as necessary to resolve end user incidents.
    4. Resolved incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies.
    5. Identified sources and trends , technical problems  prevent future occurrences.
    6. Performed asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) in accordance with firm policy and IT Service process.
    7. Performed asset management responsibilities as assigned by supervisor.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelors Of Technical Management In Computer Information Systems

Asst.Service Desk Coordinator Resume

Objective : Experienced individual as customer service representative providing exceptional service, building loyal relationships, solving problems,  increasing sales. Summary of Qualifications history exceeding employer's expectations. Persuasive communicator. People person. Quick learner Polished customer service representative.

Skills : Good communication, customer service representative.

Description :

    1. Handled customer inquiries, complaints, billing questions.
    2. Entered guest profile information into computer.
    3. Scheduled appointments.
    4. Made inbound and outbound calls  clients and students.
    5. Greeted customers and visitors.
    6. Managed sales and sales reports.
    7. Made bank deposits daily.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business Management

Associate.Service Desk Coordinator Resume

Headline : To obtain position as active employee in growing, reputable company where can contribute experience, proactive attitude, positive atmosphere to help improve company and myself.

Skills : Microsoft Office, Compliance, Anti Money Laundering, OFAC, Payment Processing.

Description :

    1. Checked in all guest as they arrive.
    2. Supported and directs Future Professionals and allows  smooth guest flow in  service area during  check-in and check-out process.
    3. Maintained  appearance of  service desk and guest reception area.
    4. Answered  telephone with  friendly, helpful tone to schedule guest reservations.
    5. Made sure all paper work is done for  next business day.
    6. Printed, scan and email reports to management.
    7. Delivered outstanding customer service to guests and future professionals.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BUSINESS ADMINISTRATION

Service Desk Coordinator III Resume

Objective : To obtain professional position in area Guest Service, and Sales, promote customer satisfaction through exceptional service. influential communicator, able to guide cohesive teams toward shared goals and advancement. Personable , approachable; enjoys meeting and talking with different people.

Skills : Customer Service, Microsoft Office.

Description :

    1. Accommodated all guests who call  enter  facility using proper dialogue.
    2. Facilitated  service guest welcome and check-in, service completion, and guest checkout.
    3. Followed  daily opening and closing procedures and balances cash drawer using  Millennium/Meevo procedures.
    4. Proficient in Millennium/Meevo appointment scheduling, report maintenance, and basic sales, service functions.
    5. Maintained accurate guest records.
    6. Confirmed reservations in advance, follows up with no-show reservations, and makes new guest service reservation follow-up calls.
    7. Resolved service guest challenges promptly and efficiently and follows  service refinement, communication, and documentation procedures.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
Associates

Service Desk Coordinator II Resume

Summary : Highly resourceful , energetic customer service oriented professional with 8+ years diverse customer facing experience. Seeking opportunity , showcase ability to go above, beyond for customer.

Skills : Woodworker, NATE HP, KY Journeyman, HVAC, MS Office, Windows.

Description :

    1. Answered phone calls to schedule appointments for clientele Recorder product inventory weekly.
    2. Purchased inventory when necessary.
    3. helped in  community such as doing hair and makeup for woman with domestic violence and help elderly  well doing manicures and makeup, hair.
    4. Advertised business through social media and networking events.
    5. Maintained positive and supportive atmosphere for students while attending classes.
    6. Followed up with any necessary contact for students of concern.
    7. Prepared monthly inventory reports and proactively plan on new purchases ahead, schedule with proper approvals.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associate Degree In Dental

Service Desk Coordinator I Resume

Headline : Professional candidate of IT Management & Financial Management, four (4) years working experience in information systems mining industry, technology projects, special programs and tourist industry.

Skills : Team Player, Multi-Tasking.

Description :

    1. Coordinated with IT site support function working with site support lead.
    2. Provided remote support to users phone or  remote management software.
    3. Attended IT support calls from end users, classified issues and created service tickets for triage.
    4. Trained service desk coordinators  terms of customer satisfaction, to provide quick response to IT queries and technical knowledge.
    5. Analyzed help desk performance through various statistical and reporting methods Implemented SIPs (Service Improvement Plans) from inputs received from the management.
    6. Coordinated with  Vendors to assist IT Engineers  fixing problems related to hardware & communication links.
    7. Maintained inventory of all IT assets.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
MBA In Corporate Finance

Lead Service Desk Coordinator Resume

Objective : Bilingual System Administrator offering in-depth understanding of IT infrastructure areas, particularly IT network integration. detail-oriented self-starter with demonstrated success in initiating, tracking, reporting , closing projects. experienced in server management, systems analysis and database design.

Skills : Fluent in both English and Spanish. Team player. Money.

Description :

    1. Provided computer help desk support via telephone communications and Email with end-users.
    2. Performed diagnostics and troubleshooting  system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
    3. Remoted Desktop Utilization.
    4. Outlooked Creation and Setup.
    5. Supported  necessary on  24-7 basis  limit system down time during internal or external outages and peak enrollment periods.
    6. Tracked new purchases, asset allocations, transfer of assets , spare parts.
    7. Assisted user VPN connectivity issues Troubleshoot Windows XP, Windows 7, Office 2003-2010, Cisco Any Connect Troubleshoot Blackberry Enterprise Server.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS In Computer Information Science

Service Desk Coordinator Resume

Objective : To obtain challenging and rewarding position where can utilize professional customer service skills, knowledge claims, and also grow with company. Skill 14 years Customer Service experience Proficient in Microsoft Office Suite (55 wpm) ISET, CSPFacets, Linx, Careone Cosmos, UNET, Facets Experience Synergy software.

Skills : Customer Service, MS Office, Data Entry.

Description :

    1. Worked efficiently in  fast-paced environment while under pressure.
    2. Self-motivated work ethic while also taking direction from management and other staff members.
    3. Created , maintained  positive service experience for guests.
    4. Managed reservations, checked guests in/out and focused on guest retention.
    5. Interacted with over 200 people on  daily basis, both erson and over  phone.
    6. Responsible for cash balancing, recommending and selling products, handling transactions and closing out  register.
    7. Proficient with MS Office, Excel, Millennium, Demand Force and Groupon.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
Undergraduate / Associate In Marketing, Entrepreneurship