A Service Dispatcher will support the organization in its daily scheduling and dispatching activities. The common duties that are mentioned on the Service Dispatcher Resume are – monitoring work progress, handling customer’s requests, receiving and dispatching orders of products and deliveries, prioritizing calls as per urgency or importance, monitoring the route and status, providing field units information about traffic, obstacles or requirements; entering data in computer system, and maintaining records of all service requests.
A well-drafted resume should demonstrate skills like – knowledge of company operations, CAD familiarity and other latest applications, knowledge of procedures and guidelines governing emergency situations, sound judgment, and critical thinking skills; and the ability to work under pressure. Showing familiarity with map reading and geographical knowledge will be an asset. A high school diploma or a GED is the minimum level of education expected from job seekers.
Objective : With a strong background in visual merchandising, sales management, and customer service, having an aptitude for working within a group to see projects through to completion. Would be an excellent addition to your administrative team.
Skills : Microsoft Office, Customer Service, Documentation, Public Speaking.
Description :
Answer incoming calls, input customer information and reason for needing service in the computer for dispatching of technicians.
Distinguish priorities of incoming calls and assign to technicians based on priority and customer requested time frames.
Speak to technicians after every call and create another call if a return trip is required for either parts or follow-up service.
Calls for parts on order need to be updated daily with part availability as well as notify the customer of parts on order status.
Dispatch the calls to the technicians as the previous calls are completed.
On-site times are entered into the computer as well as the end time and invoice number that the technician used.
Assisted with electric and water outages, dispatching using radio/phone, read maps, answered calls in a 24-hour facility, and blueprints and troubleshooting for outages.
Experience
2-5 Years
Level
Junior
Education
HS
Service Dispatcher I Resume
Objective : A true automotive service professional. Over 3 years of experience in varied facets of automotive industry matched with an entrepreneurial spirit and well-refined management style. A true car enthusiast and family man.
Skills : Proven Customer Relation Skills, Ability To Work Without Direct Supervision, In-Depth Automotive Knowledge.
Description :
Managed shop between technicians and service consultants.
Plan and coordinate daily operations; assign technicians to repair vehicles managing promise times and tech skill levels to maximize profitability and efficiency.
Managed used car reconditioning; provide estimates for repair and establishing estimated completion of reconditioning.
Forecast schedule based on technician availability and schedule.
Exceeded shop hour estimates projected by upper management.
Prompted management to resolve numerous ongoing process issues with viable and functional changes.
Utilized team building skills within the shop to help eliminate internal conflict.
Quickly became willing contact point for sales staff regarding pre-owned vehicles in reconditioning stages and/or costs as well as pre-delivery inspection for new in-stock units.
Experience
2-5 Years
Level
Junior
Education
Diploma
Service Dispatcher-Customer Service Resume
Objective : Seeking to obtain a challenging position in the Business field with an organization that will allow utilizing education, experience, skills, and strengths.
Skills : Microsoft Excel, Word, Lotus Notes, Outlook, Live Person Chat, Multiple Phone Lines, 40+wpm.
Description :
Manage the daily work schedules of service technicians in 28 cities across the country.
Plan, route and re-route service technicians schedules based on the amount of route work and customers' needs for service.
Ensure that all routes and areas for the shift were staffed at appropriate levels.
Attend to Customers, Managers, and Service Technicians concerns and complaints while providing exceptional customer service in a fast-paced environment.
Develop routes with Service Managers that were most efficient in raising on-time performance.
Work with Sales Managers to incorporate new accounts into technicians with existing routes.
Make inventory adjustments for technicians which included processing requests for new parts, transferring parts between technicians and locations in an efficient manner.
Experience
2-5 Years
Level
Junior
Education
Diploma
Service Dispatcher-Administrator Resume
Objective : Service Dispatcher with 4 plus years of experience is now seeking to put to practical use knowledge of Windows-based software applications and networking and hardware repair.
Skills : Windows, Help Desk, Hardware, MS Office Suite, Documentation.
Description :
Responsible for maintaining and supervising a statewide group of Field Engineers.
Responsible for maintaining and repairing computers for the State Department of Social Services.
Maintained a service record logging calls and resolutions in offices statewide.
Cut service times in half due to proper call management and dispatching.
Dispatched Field Engineers in various regions to handle hardware and software failures in state offices.
Trained field engineers in the latest manufacturer changes and upgrades on all desktop models.
Tracked and followed up on random calls to ensure customer satisfaction and Engineer's personal and technical skills making corrections where necessary.
Acted as liaison to State employees in matters dealing with the service end of this contract.
Experience
2-5 Years
Level
Junior
Education
Diploma
Service Dispatcher-Office Assistant Resume
Objective : Service Dispatcher/Office Assistant with extensive experience in facilitating a service department. Proficient in data entry and numerous software programs to track inventory and maintain records. Strong record of assessing needs and scheduling work that improve efficiency and reduce costs. Known for ability to work well independently and complete assignments with limited supervision in a fast record.
Skills : Microsoft Office, Customer Service, Office Administration, Sales Management.
Description :
Communicating with customer and customer service workers.
Setting up service calls, relaying information to workers and keeping careful records of services and transactions.
Handling customer inquiries and complaints either through the telephone, by email or in person.
Determine the customers' needs and find out any other pertinent details concerning the situation.
Communicate with the technicians to explain what the job entails, the time and date of the assignment and provide any other details surrounding the job.
Data entry, invoices and communicating with all parties to make sure we are on the same page and informed about the situation.
Otherwise, problems could develop which can lead to dissatisfied customers and profit losses.
Experience
2-5 Years
Level
Junior
Education
Certification
Service Dispatcher II Resume
Headline : Seeking a challenging and fulfilling administrative customer service position that will allow contributing to the success of a cohesive organization through communication, organization, documentation, and problem-solving.
Skills : Microsoft Office, Documentation, Interpersonal Skills, Problem Solving.
Description :
Create and maintain schedules for service technicians to ensure that all customer service calls are completed and schedules are organized in a cost-effective order.
Schedules HVAC service technicians according to skill level and location.
Tracks open service calls and monitors for completeness, orders parts as necessary.
Operates as the liaison between customers and service-related staff to create and maintain the relationship.
Operates a multi-line phone system and schedules return visits.
Communicates the needs of the customer to the service technician so service technician has an idea of the potential problem(s) with the customers HVAC system.
Provides logistical support to technicians and communicates with colleagues and customers.
Experience
5-7 Years
Level
Executive
Education
Diploma
Emergency Road Service Dispatcher Resume
Summary : An experienced professional is now seeking full-time employment where one can utilize customer services and organizational skills in a challenging environment.
Skills : Critical Thinking, Attention to Detail, Team Building, Quality Assurance, Works well under pressure.
Description :
Manage and assign Field Service Technicians' daily workload by preparing daily routing schedules utilizing Mastermind Mapping software.
Review assigned Field Service Technicians' service calls to ensure ample workload and adequate parts and supplies for assigned jobs are in order.
Ensure that assigned Field Service Technicians properly close-out job tickets through Mastermind and ensure all paperwork is completed properly within the designated time.
Proactively contact customers via telephone to reschedule service calls when appropriate.
Answer incoming service related calls from service technicians.
Other tasks and duties may also be assigned as needed.
Ordered parts for a service department in order to maintain inventory, including special orders.
Experience
7-10 Years
Level
Management
Education
Vocational
Service Dispatcher III Resume
Summary : Seeking a career/position with leadership responsibilities including problem-solving, planning, organizing and managing budgets to achieve the corporate goals.
Skills : Power Tools, Customer Service, Polishing Floors, Driving a box truck, Microsoft, Installation, Laborer.
Description :
Responsible for dispatch office daily duties plus field employees.
Prepared all paperwork daily for the entire service department and as well as weekly meeting reports.
Maintained and scheduled maintenance customer's contracts monthly, quarterly, semi-annually, etc.
Responsible for timekeeping of all service employees, data entry of all service calls and completion of all paperwork for service invoicing.
Responsible for scheduling and completing all service calls, quoted work and equipment installations all in a timely manner and within budget.
Heavy data entry Located, priced and ordered parts and equipment for service department including quoting jobs to customers.
Proactively contact customers via telephone to reschedule service calls when appropriate.
Experience
7-10 Years
Level
Management
Education
Associate
Lead Service Dispatcher Resume
Headline : Dispatcher receives emergency and non-emergency calls, advising callers and dispatching emergency units to specific locations as necessary.
Skills : MS Office, Documentation, Data Entry, Customer Service.
Description :
Answer incoming emergency calls from customers and route to appropriate technicians.
Route daily work orders to technicians through Atmos work area as designed by the company.
Plans, identifies, communicates, and delegates work orders (i.e.connections, disconnections, and emergency services) to the appropriate service technician to continue operations flow.
Works under tight deadlines and pressure, when dispatching emergency.
Monitors assigned service technicians and other field personnel (approximately 40+) to ensure service delivery and appointments are made.
Participates in business review meeting by preparing and discussing critical account information pertinent to current profitability status and customer satisfaction issues.
Analyzed service needs and assigned tasks to appropriate staff improving customer satisfaction and reducing radio calls.
Experience
5-7 Years
Level
Executive
Education
Diploma
Service Dispatcher Resume
Objective : To obtain a part-time Service Dispatcher position with an emphasis on Sales Support/Office Management utilizing extensive experience and skills. Productive in contributing effectively towards the objectives of a team, and is able to share knowledge, ideas and information.
Skills : Microsoft Office, Communication, Merchandising, Business Development, Customer Service, Analytical Thinking.
Description :
Ensured timely service, efficient inventory control, and accurate documentation of a service department of 10 servicemen.
Scheduled work and dispatched and maintained a daily log of calls.
Analyzed service needs and assigned tasks to appropriate staff improving customer satisfaction and reducing radio calls.
Scheduled daily phone work, grouping service calls to reduce the costs of travel time.
Integrated emergency calls into the plan of work increasing efficiency.
Utilized Silent Passenger that improved tracking of technician progress in the field.
Provided accurate documentation, maintained safety standards.
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