Service Writer Resume Samples

A Service Writer acts as middlemen between the employer and the customers at automotive shops or at dealerships. The following duties are central and are mentioned on the Service Writer Resume as follows – maintaining a central calendar of data related to bringing in and out of cars; making repairs based on urgency; creating repair orders, dispatching vehicles to proper place; verifying contact information, checking for recalls, and keeping tab on warranties; monitoring service progress; providing regular progress reports, obtaining approval for changes; communicating with customers about repair costs and other details.

Anyone planning to take up a career in this line should focus on the following skills and abilities – empathetic and patient, multitasking skills, paying attention to details; calm and professional demeanor, computer skills, and the ability to make correct estimates. Most job applicants possess a high school diploma or equivalent. Post-secondary training in automotive maintenance and repair will be useful.

Service Writer I Resume

Objective : One year of experience as a Service Writer. Greet all around customer service agent with Spanish speaking skills, also the knowledge of the industry with safety in mind. Also skills in the management dept. est writing, customer to customer skills to do write-ups.

Skills : Mechanic, Automotive Shop Manager, Customer Service, Service Writer, and Office Manager.

Description :

  • Meet and greet the new and returning customers.
  • Go out and get vehicle information and customer complaint in regards to there diesel truck.
  • Input the customer and vehicle information into the computer database and look up any warranty related information so as to take care of any recalls that pertained to the truck.
  • Also called the customer on any and all maintenance items that are needed for the vehicle so as to prevent any breakdowns on the road.
  • Ordered the correct parts and spoke with the techs to get info to the customer and speak in terms that the customer could understand and complete the job.
  • Phoning the customer when the job was completed and make sure that he understood what was done.
  • Also did follow up phone calls to be sure that the customer was completely satisfied with the work performed.
  • Made estimates clear and concise and presented them to the customer in a way that it was understandable.
  • Able to make the customer aware of any routine maintenance that was needed at that time to prevent over the road breakdowns.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
GS


Service Writer III Resume

Summary : 16 years of experience as a Service Writer. Seeking to attain a skilled position with an association that presents both opportunity and support for individual and structural advancement. In addition, I aim to enhance the worth of the company through my distinction as an Automotive Manager. I seek the opportunity to further my expertise and training in all areas productively and to assist the organization in meeting their long and short-term goals.

Skills : Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customers Service, Safety Management, and Proficient With ADP Including Upgraded CDK Drive.

Description :

  • Responsibilities included: Ascertains automotive problems and services by listening to customer's descriptions of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into a service database system.
  • Maintains customer rapport by explaining estimates and expected a return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Maintains automotive records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Handling customer complaints and maintaining high customer satisfaction standards.
  • Communicate vehicle needs accurately to customers, technicians and dealership management.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
BA


Service Writer/Greeter Resume

Summary : 18 years of experience as a Service Writer. Looking to obtain a career where I can contribute my skills and experience to assist in the company reaching their goals.

Skills : Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customers Service, Safety Management, and Proficient with ADP including upgraded CDK Drive.

Description :

  • Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
  • Verified warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Developed estimates by costing materials, supplies, and labor; calculating customer's payment, including the deductible.
  • Prepared repair orders(RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into the service database system.
  • Maintained customer rapport by explaining estimates and expected to return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Maintained automotive records by recording problems and corrective actions planned.
  • Updated job knowledge by participating in educational opportunities; reading manufacturer's publications.
  • Enhanced organization reputation by accepting ownership for accomplishing new and different request; exploring opportunities to add value to job accomplishments.
  • Communicated with customers to identify and resolve outstanding payments.
  • Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
GED

Service Writer I Resume

Objective : 4+ years of experience as a Service Writer. Certified Dental Assistant experienced in direct patient care, routine laboratory tasks, creating and updating patient records and general office management.

Skills : Microsoft Office, Microsoft Word, Microsoft Excel, Customer Service, Time Management, Invoicing, Payroll, Accounts Payable, Accounts Payable, and Account Management.

Description :

  • Establishing long-term customer relationships through prompt and courteous service.
  • Communicating all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Reviewing collection reports determining the status of collections and the amounts of outstanding balances.
  • Generating invoices upon receipt of billing information and tracked collection progress.
  • Streamlining daily reporting information entry for efficient record keeping purposes.
  • Managing and responding to all correspondence and inquiries from customers and vendors.
  • Listening to requests of the service desired and clearly explaining information on the repair order.
  • Greeting customers, scheduling service appointments and receiving the vehicle information.
  • Working with corporate on any issues with employees regarding pay or benefits.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associate

Service Writer/Advisor Resume

Headline : 6+ years of experience as a Service Writer. Seeking to obtain a position at Payless Shoes, where I can prove that my experience and skills can and will be an asset to the company.

Skills : Forecasting, Material Review Planning (MRP), Discrete Jobs, Inventory Level Requirements, Windows: Microsoft Word, Excel, Access, Project and PowerPoint Outlook, Calendar Mitchell, and SAP / Prometheus.

Description :

  • Verifying warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Developing estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into a service database system.
  • Maintaining customer rapport by explaining estimates and expected a return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Maintaining automotive records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Managing time punches for all employees in the service and parts departments.
  • Listening to requests of the service desired and clearly explaining information on the repair order.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GED

Service Writer/Bookkeeper Resume

Summary : 8+ years of experience as a Service Writer. Prior service military member seeking employment.

Skills : Aerial and Industrial Forklift Licenses, Word, Excel, Powerpoint, Customer Service, Sales, Billing, Transcription, Typing, Filing, Fax, Inventory Management, and Kronos.

Description :

  • Closing and billing work orders for in house maintenance or customer-owned in-shop repairs.
  • Order numerous amounts of parts from construction equipment/parts suppliers.
  • Managing all safety training for techs needed to gain access to job sites.
  • Working with shop foreman on scheduling techs and coordinating with customers for service calls.
  • Filing all warranties with several different vendors and follow up on all payments.
  • Working with the parts department on any questionable pricing or missed parts on work orders.
  • Create repair orders based on customer needs and concerns and dispatch to proper technician.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
Vocational

Service Writer I Resume

Objective : 3 years of experience as a Service Writer. Looking for an Interesting position with a growing company that will utilize my skills and background.

Skills : Word, Excel, Powerpoint, Customer Service, Sales, Billing, Transcription, Typing, Filing, Fax, Inventory Management, Kronos, Receptionist, Team Building, and Training.

Description :

  • Adept at determining vehicle issues and providing accurate service estimates.
  • Specialize in meeting client needs in a timely manner while effectively communicating with auto technicians and using industry-specific computer programs to track customer activity.
  • Knowledgeable automotive warranty administrator with extensive experience with warranty policies within the auto industry.
  • Adept at assessing customer needs and resolving issues related to warranty coverage.
  • Specialize in processing insurance claims and coordinating with warranty reps.
  • Test on current on general motors certifications for sales associate and certified technology expert.
  • Assist them with information about the available finance options and relevant documentation.
  • Maintain daily sales records and updating superiors as to my performance.
  • Negotiate the price amicably with respect to the customer and dealership's wishes.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Certification

Parts/Service Writer Resume

Summary : 11+ years of experience as a Service Writer. Reliable Diesel Mechanic with years' of experience in diesel mechanics. Punctual, organized and skilled in all areas of diesel equipment repair.

Skills : Quickbooks, Excel, Time Management, Invoicing, Payroll, Accounts Payable, Accounts Payable, Account Management, Customer Service, Office Management, and Inventory Management.

Description :

  • Operating equipment such as infrared engine analyzers, compression gauges and computerized diagnostic devices.
  • Adjusting repaired systems to meet manufacturers' performance specifications.
  • Conducting routine and scheduled maintenance services such as oil changes, lubrication and tune-ups.
  • Communicating effectively with customers on future problems and repairs that might need to be addressed.
  • Safely used all hand and power tools, including the t-stripper, t-cutter, torque and wrench.
  • Verifying vehicle serviceability by conducting test drives and adjusting controls and systems.
  • Managing the front counter, including answering the phone and opening and closing the shop.
  • Handling customer complaints and maintaining high customer satisfaction standards.
  • Responsible for managing and sorting customer profile information. Develop cost estimates.
  • Put everything on paper like the needed parts, pricing, and labor estimates.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
GED

Supervisor/Service Writer Resume

Summary : Results-driven professional with proven success in managing and coaching a team as well as producing quantifiable results with 18+ years of experience as a Service Writer. I increase revenue with a focus on the overall organizational objective.

Skills : Cold Calling/Outside Sales, Complex Selling Experience, Training, and Mentoring, Marketing, Growing Existing Clients, Staffing/Coaching, Leadership, Administrative Management, Strong Ability To Close Deals, Inventory Control, Inventory Management, and Self Motivated.

Description :

  • Possessing product knowledge and provides a connection between the client and the business.
  • Assuring the overall customer experience by coordinating the transactions.
  • Responsibilities include being the contact person for the company and the client either via mobile or in person.
  • Duties also include tracking repairs and their causes, scheduling technicians, and processing warranties.
  • In charge of scheduling automotive maintenance as well as assigning work to the repair staff.
  • Writing stories after techs have completed repairs and fill out time sheets.
  • Handling billing for aaa and other various roadside assistance companies.
  • Handling incoming and outgoing correspondence, including phone, email, and faxes.
  • Communicating with customers regarding vehicle issues and potential repairs. Contributed to repeat and referral business by using strong customer service and problem-solving skills. Ordered accurate amounts of parts and supplies to maintain the necessary inventory.
  • Collecting payment for repairs, record transactions, and send items such as checks or money orders for further processing.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
BS

Service Writer I Resume

Objective : One year of experience as a Service Writer. Seeking to obtain a position with a progressive organization - offering the opportunity for full utilization of my skills and for growth and development.

Skills : MS Office, Administrative/Staff Support, Client Relations, Communication/Liaison Relations, Receptionist, Duties Problem Identification/Resolution, Selling/Upselling, Relationship-Building, and Team Player.

Description :

  • Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying the description of problems; conduct inspections; check vehicle maintenance records; exam service schedules.
  • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtain approval signatures; enter repair orders into the service database system.
  • Maintain customer rapport by explaining estimates and expected the return of vehicle; obtain customer's approval of estimates; obtain and provide contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Maintain automotive records by recording problems and corrective actions planned.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions,  are taken.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
MBA