Technical Support Advisor Resume Samples

A Technical Support Advisor handles the maintenance, update, and repair tasks of the company’s computer systems, networks, and other technologies. While actual duties may vary based on the size and needs of the client, the following are certain core and common tasks seen on the Technical Support Advisor Resume – installing and configuring new software; providing customers useful advice and feedback; running maintenance checks and testing products; responding to call-outs; analyzing fault records and spotting trends; creating and updating self-help documents; and analyzing fault records to detect trends.

Employers typically look for the following skills on the resumes – excellent problem-solving skills, expert knowledge of using software and various types of operating systems; the ability to prioritize workload; the capacity to explain and discuss the technical issues; and logical thinking skills. Those wanting to become one should possess a relevant degree and several years of direct work experience.

Technical Support Advisor Resume example

Technical Support Advisor Resume

Summary : Talented and well-rounded Computer Technician and USAF veteran seeking an IT or Security position supporting clients with exceptional work ethic and experience to assist with any situation.

Skills : Customer Service, Data Processing, Ability To Work On A Team, Problem Solving, Decision Making, Analyzation Of Quantitative Data, Organization, Communication.

Description :

    1. Installed software, modified and repaired hardware and resolved technical issues.
    2. Managed call flow and responded to technical support needs of customers.
    3. Resolved customer issues in a clear, courteous and straightforward manner.
    4. Demonstrated professionalism and courtesy with customers at all times.
    5. Identified and solved technical issues with a variety of diagnostic tools.
    6. Resolved problems with malfunctioning products.
    7. Compiled and accurately entered electronic data.
    8. Appropriately documented all transactions and pertinent interactions.
    9. Set up PC and Apple desktops and laptops and all types of mobile devices.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma


Sr. Technical Support Advisor Resume

Headline : Hardworking, enthusiastic, responsible team worker, requiring minimal supervision. More than 5 years successful experience in customer service and support, also received awards for excellent customer service skills Recognized strengths in problem-solving and troubleshooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first Sr. place.

Skills : Microsoft Programs, Dual Monitors, Mobile And Tablet Technology, Merchant And Business Analytics.

Description :

    1. Worked independently without in-person supervision, exercising multitasking skills as I managed multiple systems and applications.
    2. Utilized tools to provide accurate and consistent, responses to customer inquiries.
    3. Sold Apple Care and other services to customers.
    4. Suggestively sold products and/or services.
    5. Followed-up and escalated resolution actions related to unresolved issues.
    6. Troubleshot and resolve email setup issues/ and phone issues that may have arouse.
    7. Utilized chat services using proprietary software to detect, troubleshoot, and correct issues.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma


Jr. Technical Support Advisor Resume

Summary : Goal-oriented; Driven by challenge and motivated for success; Professional work ethic; Humble, flexible and adaptable to employer needs, with the ability to learn new skills quickly. Results-oriented and dedicated individual and team player with a background of more than three years' experience working on, maintaining and updating personal computers.

Skills : Microsoft Office, Multi-Tasking.

Description :

    1. Troubleshot detect and correct configuration errors.
    2. Met necessary goals and requirements to help the company succeed.
    3. Took payments and arranged refunds and adjustments on billing systems.
    4. Appropriately documented all transactions and pertinent interactions.
    5. Set up PC and Apple desktops and laptops and all types of mobile devices.
    6. Performed complex troubleshooting and resolution of inbound telephone repair calls.
    7. Performed highly complex troubleshooting of telephone customer care issues.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Asst. Technical Support Advisor Resume

Summary : An experienced Customer Service worker seeking a position as a Customer Service and Technical Support Representative where multi-tasking, phone and computer skills will be utilized.

Skills : Microsoft Office, Customer Service, Customer Service, Communication, Telephone Etiquette.

Description :

    1. Provided advanced problem diagnosis, resolution and follow-up for inbound telephone customer reported issues.
    2. Upsold products and services, including all three lines of business; Telephone, High Speed Internet & Cable.
    3. Monitored reports of unusual switch, provisioning, and network activity.
    4. Identified abnormal trends and troubleshoot.
    5. Communicated abnormal trends and escalate to supervisor, as necessary.
    6. Coordinated resolution of trouble tickets with other departments.
    7. Assisted customers with technical support and troubleshooting of apple products.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business And Medical Management

Associate Technical Support Advisor Resume

Objective : Experienced IT professional with 4+ years of experience in network environment seeking help desk position. Over 4 years of experience in maintenance, repair, installation, configuration and troubleshooting of Windows operating systems and computer hardware. Knowledgeable in call routing and case management processes as well as case logging systems.

Skills : Social Media, Marketing.

Description :

    1. Responsible for keeping up the reports that are sent to the Operations.
    2. Engaged customers with exceptional customer service and product .
    3. Provided troubleshooting solutions to customers via telephone for Up SmallBiz.
    4. Supported In-depth decision making and troubleshooting to provide .
    5. Received training in networking and computer troubleshooting over the course of a five week period.
    6. Provided exceptional customer service and displayed strong problem solving skills while providing prompt, diligent and courteous responses to customers' questions and PC issues.
    7. Took 30+ calls a day in fast paced call center environment while multi-tasking.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Computer Science

Technical Support Advisor III Resume

Objective : Care Account Services Representative II with over 10 years of experience in customer service and issue resolution who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty; Versed in customer support in high call volume environments with superior computer skills and telephone etiquette.

Skills : Customer Service, Data Entry, Supervisory, General Office, Technical Support.

Description :

    1. Provided basic troubleshooting Educate customers on products.
    2. Processed repairs and payments Customer service Data entry.
    3. Handled inbound calls from the UK for Apple devices.
    4. Provided troubleshooting help to callers.
    5. Identified customer's technical issue and provided world class customer service, .
    6. Established outstanding sales technique and helped train over a dozen individuals.
    7. Logged all help desk interactions via ticket based tracking system.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
High School Diploma

Technical Support Advisor II Resume

Objective : 15+ years of experience providing customer support in busy call center environments including medical, utility, warranty and insurance industry employers. A steady commitment to customer service, with the ability to build productive relationships, resolve complex issues and maintain customer loyalty.

Skills : Graphic Design, Marketing, Insurance Verification, Customer Service, Adobe Software, Technical Support, Research, Business Support.

Description :

    1. Provided prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer.
    2. Assisted with resolution of problems related to system or application issues and repair and recovery of hardware and software failures.
    3. Followed case management process and procedure for escalation path of complex issues.
    4. Trained and mentored new hires for help desk position.
    5. Met and exceeded metric/business goals for the company consistently.
    6. Received multiple customer satisfaction awards for consecutive months.
    7. Received multiple kudos from customers for exceptional customer service.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Entry Level
Education
Education
Graphic Design

Technical Support Advisor I Resume

Headline : Dedicated and focused Customer Care Advisor with a sales background who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Very experienced in a call-center environment.

Skills : Microsoft Office, Typing 60 Wpm.

Description :

    1. Provided base level IT support to company personnel.
    2. Resolved customer complaints and concerns with strong verbal and negotiation skills.
    3. Displayed courtesy and strong interpersonal skills with all customer interactions.
    4. Maintained composure and patience in face of difficult customer situations.
    5. Processed an average of 50-60 inbound and outbound technical support calls daily.
    6. Helped customers track and ship packages, responding to an average of 50-60 calls per day.
    7. Supported customers with online billing and account issues.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science In Business Management

Lead Technical Support Advisor Resume

Objective : To pursue a position as a professional customer service specialist in a fast-paced work environment, utilizing computer and clerical skills daily.

Skills : Medical Terminology, Microsoft Office, Documentation, Technical Support, SQL, Desktop Support, Customer Service.

Description :

    1. Trained new employees and explained protocols clearly and efficiently.
    2. Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
    3. Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.
    4. Able to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents.
    5. Able to change system settings via control panels or system preferences.
    6. Able to install and remove applications Knowledge of different media types used on computers and/or portable media players.
    7. Provided training to end-users and customers for education and growth in technology.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Technical Support Advisor Resume

Objective : Customer service professional offering 10 years of diversified experience. Excellent communication and problem-solving skills. Dedicated to achieving and helping others achieve customer satisfaction, as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.

Skills : Cashier, Computer: Word,excel, PP, Microsoft Office.

Description :

    1. Provided email, application and software support.
    2. Experienced with interacting with customers in some capacity via phone.
    3. Ability to manage multiple applications running at the same time.
    4. Ability to meet minimum typing speed of 60 WPM while talking with customers.
    5. Implemented and sold Apple warranty for qualified customers.
    6. Able to adapt approach to different communication styles.
    7. Provided excellent customer service to all Apple customers.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Associates Of Applied Science In Criminal Justice