Strategic Account Manager Resume Samples

A Strategic Account Manager is hired to build a strong relationship with key clients of the organization. The job description entails the professional to achieve sales and strategic account targets. To generate strategic growth for the company, the duties listed on the Strategic Account Manager Resume are carried out – managing key accounts portfolio, achieving strategic account objectives, establishing long-term client relationship, suggesting innovative ideas and solutions to clients, handling complaints effectively, identifying and approaching potential strategic customers, monitoring sales performance metrics, and preparing monthly and quarterly reports.

Candidates interested in this profession should demonstrate the following skills and qualifications – account management experience, in-depth knowledge of sales principles; proficiency with client relationship software, project management software and MS Office Suite; and B2B sales experience. Hiring companies typically prefer those having a degree in business management or related.

Strategic Account Manager Resume

Summary : A Strategic Account Manager with 11 years of sales and project planning work experience, specializing in the development, management, planning, and support of pharmaceutical products.

Skills : Microsoft Office Suite, CRM, Purchasing, Vendor Negotiating, Accounts Payable, Payroll, Inventory Management.

Description :

    1. Sold veterinary products and services and consulted on veterinary practice management solutions for over 50 Veterinary Hospitals.
    2. Developed business plans for veterinary hospitals and created short and long term sales goals for individual hospitals and regional sales teams.
    3. Consulted with hospitals and developed solutions for client retention and sales through marketing strategies and process optimization, increasing sales by 10% on average.
    4. Increased annual sales by 15% through a value-adding solution and product promotion in an account base of 25 hospitals.
    5. Developed and implemented the system for recording of exam room procedure and coaching on sales and client relations, increasing average sales per doctor in 15 hospitals.
    6. Conducted long term strategic planning and developed over 10 products, strategies, and hospital optimization methods increasing client acquisitions.
    7. Implemented DiSC communication and customer service training for staff at 20 hospitals, improving internal and external communication and increasing hospital sales.
    8. Trained 10 Strategic Account Managers on sales fundamentals, needs assessments, SWOT analysis, client satisfaction surveys, and products and services.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BA


Strategic Account Manager I Resume

Objective : An innovative strategic sales and marketing professional with a proven ability to meet and exceed goals through sophisticated sales, marketing, analytical strategies and business development skills necessary in driving results. In addition, extremely capable of building the link between technology and business strategy for enterprises.

Skills : Account Management, Accounts Payable, Payroll, Inventory Management, Supervision, Banking Reconciliation.

Description :

    1. Managed relationships of a defined number of large customers and served as a contact for the customer.
    2. Utilized negotiation skills and strategic relationship building, demonstrated a comprehensive understanding of contract vehicles.
    3. Promoted a customer service focus within the team, expanded relationships with clients/external partners and leveraged strong existing relationships.
    4. Tasked with strategically aligning global services solutions through a services-led approach and selling SaaS, Call Center Solutions, and various cloud offerings to the top accounts.
    5. Developed an enterprise account plan for each account then drove it to success by collaborating with internal teams at both clients and customers.
    6. Engaged with C-level executives through meetings, whiteboard, and Roadmap sessions to position strategic value proposition and quarterback the deal to closure.
    7. Managed a portfolio of 40 accounts totaling $15M in annual sales.
    8. Identify and build strategic relationships and leverage partners. manage partner relationships, roll out partner programs, manage partner sales and technical enablement.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
MBA


Strategic Account Manager-SAM Resume

Objective : Experienced Strategic Account Manager in the public and private sector. Specializing in Client relationship building, technical and product support, and expertise. Driven by new challenges and the desire to be successful in all endeavors.

Skills : Microsoft Office, Client Engagement, Data Entry, Documentation.

Description :

    1. Met and exceeded sales quota and assigned strategic account objectives, growing revenue, and supply chain relationships.
    2. Expanded sales relationships with strategically important large customers, vertical and horizontal selling linking the distribution with aligned counterparties.
    3. Represent and market the entire range of company products and services to assigned customers and prospects, while leading the customer account planning cycle.
    4. Ensuring assigned customers' needs and expectations are met by the company.
    5. Developing intra-organizational relationships during the sale, design and distribution cycles.
    6. Coordinate and target engineering and design resources to support timely product sourcing, servicing, manufacturing, and distribution to meet client performance objectives.
    7. Proactively lead a joint company strategic account planning process that develops performance objectives, financial targets, and critical milestones.
    8. Assess, clarify, and validate customer technical requirements and drive solutions for timely product sales and service implementation.
    9. Keep client and firm pipeline strong and warm to enable loyal growth and sales production, CRM.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Strategic Account Manager-Digital Media Resume

Objective : Seeking a position in an environment that will challenge further, while allowing to contribute to the growth and success of the organization.

Skills : Analytical Thinking, Planning, Strong Verbal And Written Communication.

Description :

    1. Establish productive, professional relationships with key personnel in assigned customer accounts.
    2. Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers expectations.
    3. Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
    4. Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.
    5. Proactively assess, clarifies, and validates customer needs on an ongoing basis.
    6. Lead solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel.
    7. Maintains and expands relationships with strategically important large customers.
    8. Assigned to three to five named customers, and also responsible for achieving sales quota and assigned strategic account objectives.
    9. Represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BA

Strategic Account Manager II Resume

Objective : A versatile and diligent professional offering a wealth of experience and achievements in the areas of order management, customer service, administrative management, and sales. Amplifies customer satisfaction and referrals by executing best-in-class customer service while delivering exceptional sales support, order fulfillment and product knowledge.

Skills : CRM Software, Microsoft Office, Microsoft Outlook, ERP.

Description :

    1. Accountable for delivering rapid business results via exemplary customer service and strategic management of resources.
    2. Promoted growth in the sale of healthcare products by developing alliances with physicians, surgery centers and hospitals.
    3. Designed and implemented marketing promotional materials that yielded strong ROI results and contributed to sales and revenue generation.
    4. Listened to client needs, providing a simple to understand approach to product education - secure clients' trust, remove doubt, overcome objections and secure new sales and leads.
    5. Managed the sales process to include, margins, volume, quotas, and closing ratios while developing and implementing future goals.
    6. Participates in strategic marketing initiatives to promote growth in emerging markets.
    7. Functioned in the capacity of a sales resource and product Subject Matter Expert (SME) to clients helping develop effective marketing strategies.
    8. Effectively integrated customer development, retention strategies and tactics including consultative sales approach when managing accounts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Strategic Account Manager-Part Time Resume

Objective : Highly qualified Strategic Account Manager with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment in which your company prides itself.

Skills : Time Management, Multi-Tasking, Customer Service, Relationship Building, Training and Education.

Description :

    1. Developer and marketer of computer software for the insurance and auto body industry.
    2. Collaborated with Customer Development Group on special projects and new client rollouts.
    3. Special projects included conducting classes to provide insurance company clients with training on the Pathways estimating program and new web-based portals.
    4. Provided training and coaching to new Account Managers in the facilitation of Classroom and User Group Workshops.
    5. Ensured the top 30 clients were trained and set-up for a smooth transition during the rollout of the portal.
    6. Rollout and training beat deadline by 3 months resulting in additional available time for web-based training.
    7. Provided a high level of customer service to repair facilities within an assigned territory, trained new customers on Pathways, and upgrade customers to new products.
    8. Managed a staff of 30 Field Inventory Representatives within 6 state region.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
AA

Associate Strategic Account Manager Resume

Headline : An analytical, forward-thinking and proactive business development professional with 7+ years' experience in territory expansion, and revenue growth through account servicing and sales of information technology and staffing. Recognized for fortitude and confidence in making recommendations and tough decisions.

Skills : Sales, Management, Relationship Building, Prospecting, Customer Service, Coaching.

Description :

    1. Lead day to day operations in all the accounts, consisting of recruiting, screening, interviewing, growing and managing the accounts and the relationships.
    2. Responsible for full recruiting life cycle: sourcing, screening, qualifying, interviewing, closing, and preparing candidates for IT positions.
    3. Recruiting top industry Technical talent in order to fulfill the client's needs and wants.
    4. Driving the interview process by motivating and managing candidates in order to guarantee a smooth transition through the offer process.
    5. Executing staffing strategies to present the most qualified and diverse candidate pool for various openings.
    6. Conducting numerous phone screens/interviews, In-person interviews, conferences, negotiations, Skype sessions, meetings, and closings.
    7. Building and maintaining professional relationships with both candidates and clients.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BBM

Chief Strategic Account Manager Resume

Summary : An experienced Strategic Account Manage for more than 22 years, highly organized and can multitask in a fast pace work environment. Resourceful, adaptable and a goal-oriented professional with good decision-making skills. Can produce innovative ideas and execute accordingly.

Skills : Customer Service, Computer, MS Office, Public Speaking, Time & Inventory Management.

Description :

    1. Accelerated sales revenue, driving sales and service across the supply chain solutions, hardware design services, and purchasing programs.
    2. Set high standard emulated by peers and generated rapid new/existing business growth at multi-billion dollar company as a strategic account manager handling C-suite relationships.
    3. Own the entire sales process and name accounts, including OEM, EMS, and Kitting strategic partner relationships.
    4. Direct 20 inside sales, customer service, and marketing professionals.
    5. Reporting directly to Corporate VP based on leadership capabilities and performance excellence.
    6. Recognized as an astute problem-solver and supply chain solutions professional currently managing 25 accounts and 15 supply chain programs with 5,500+ individual parts.
    7. Lauded by customers, colleagues, and manufacturers for adding design support assistance on new/existing projects for customers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

Strategic Account Manager-Sales Resume

Headline : A hardworking, honest and competitive individual who always exceeds goals and expectations. Hold a very extensive sales background and hope to utilize it to its fullest extent, highly motivated by recognition and sales accomplishments.

Skills : Microsoft Office, Salesforce, Communication, Merchandising, Business Development, Customer Service.

Description :

    1. Established productive, professional relationships with key C-Level personnel in assigned customer accounts.
    2. Coordinated the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers' expectations.
    3. Reporting directly to Corporate VP based on leadership capabilities and performance excellence.
    4. Met assigned targets for profitable sales volume and strategic objectives in assigned accounts that included managing a 9 million dollar portfolio.
    5. Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.
    6. Proactively assessed, clarified, and validated customer needs on an ongoing basis.
    7. Led solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel.
    8. Developed and maintained relationships with partners in multiple countries via telephone, email, and travel.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Strategic Account Manager III Resume

Summary : Highly qualified Strategic Account Manager with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment in which your company prides itself.

Skills : Microsoft Office, Communication, Merchandising, Business Development, Customer Service.

Description :

    1. Developed and managed 14 key strategic accounts encompassing the airline, trucking, gas, hazardous material, and energy industries.
    2. Identified and actively supported clients who recognized that Digital Business Transformation was the key to moving their business forward.
    3. Created and implemented a variety of strategic initiatives designed to enhance the business and client accounts.
    4. Developed solid customer relationships by assessing individual needs, identifying and resolving pain points, modifying internal behaviors, and developing metrics.
    5. Cultivated strong relationships with client's senior leadership team, managed sales pipeline and negotiated all contract amendments.
    6. Led the charge as the primary point of escalation for all account issues.
    7. Transformed a new client's negative feelings towards our implementation process by actively engaging him in conversation.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS

Strategic Account Manager-Marketing Resume

Summary : Dynamic and pro-active Strategic Account Manager with almost 11 years of experience; proven track record of success in consistently over-achieving quota with 10 out of 12 years at President's Club level.

Skills : Technical Sales, Presales/Post Sales, Applications Engineering, Applications Engineering, Account Management, Strategic Partnerships, LTE, Cellular Technologies.

Description :

    1. Log calls, write account plans/account profiling, manage customer emails and relationships, track quota, order entry, manage and oversee escalations and trouble tickets.
    2. Provide thorough follow up, highly attentive customer service, and creative strategies to meet ever-changing customer needs.
    3. Managed national accounts by fostering relationships and negotiating complex contracts.
    4. Passion for investing in the client, advocating for customer satisfaction, and securing long term relationships.
    5. Independent and driven to exceed quota; highly organized, maximize time and task management under pressure, strategic prioritization of urgent tasks and responsibilities.
    6. Innovative use of solution selling to customize the one-off solutions, apply 'out of the box' strategies for removing challenges and developing attractive returns on investment.
    7. Demonstrated large strategic account marketing techniques to include business case development, account profiling, solution-based selling, organizational and presentation skills.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Strategic Account Manager-Sales Planner Resume

Summary : Highly qualified Strategic Account Manager with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment in which your company prides itself.

Skills : CPR, Business Development, Customer Service, Analytical Thinking, Fast Learner, Computer Proficient, Cisco Phone System.

Description :

    1. Developed and managed team of account managers responsible for the portfolio of 16 global accounts generating $25 million in annual revenue.
    2. Promoted to this position to turn around performance of division which serviced the process control and machine tool industries.
    3. Reviewed each account history and assessed problem areas to determine appropriate solutions.
    4. Interfaced with customer representatives to resolve issues and regain trust.
    5. Implemented training program for account managers reflective of individual strengths and weaknesses before turning accounts back over.
    6. Remained active in the coaching team, resulting in account expansions and promotions of several staff members.
    7. Additionally assisted the company in earning ISO Certification while performing a dual role in defining and writing work processes for manufacturing and inside sales divisions.
    8. Served as meeting facilitator across multiple disciplines to document quality and service processes.
    9. Regularly assigned to meet with outside auditors to verify documentation and processes were accurate.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

Strategic Account Manager Resume

Summary : Strategic Account Manager with 11+ years of successfully delivering solutions meeting customer's needs, budgets, and timelines. Demonstrated skills in managing IT projects to completion using various system development lifecycle methodologies. Proven ability to manage expectations and provide solutions that delight the customer.

Skills : Communication Management, Integration Management, Risk Management, Scope Management, Schedule Management, Cost Management, Cross-Functional Supervision, Client Relations & Presentations, Business & IT Planning, MS Office Suite.

Description :

    1. Assisted in defining project requirements, scope, objectives, and deliverables.
    2. Conducted crisis management including identification, communication, intervention, tracking, and resolution of client issues.
    3. Managed change control proposals, including collaboration on task scheduling and resource coordination, documentation, and tracking.
    4. Reviewed all major deliverables to ensure quality standards and client expectations are met.
    5. Clearly documented and communicated all client activity including decisions and actions taken with clients.
    6. Served as the primary business contact for the client and was responsible for client satisfaction, while making higher and wider contacts within the organization.
    7. Developed a comprehensive launch plan to ensure that all applications were appropriately promoted and achieved client success metrics, including end-user participation levels.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS