A Student Caller establishes positive connections with the alumni and responds politely and positively to their difficulties and answers their queries about the University. The primary role and responsibility are to contact the alumni of the school or college and tell them important information. The educational qualifications and certifications needed a minimum of graduation degrees such as psychology, political science, communication, and business from a recognized university.
A Student Caller has to update their current address and employment details of all the alumni. The calls so made need to be maintained in the form of records, following all the processes and guidelines. Sometimes the calling is done to raise funds for the university, thus the donor information must be kept strictly private. A Student Caller Resume must show strong oral communication skills, persistence in requesting a pledge amount, good negotiation skills, problem-solver, technical skill and alertness to details.
Objective : As a Student Caller responsible for Making phone calls to help the university raise funds to support student programs, scholarships, and other opportunities that contribute to the growth of the entire university.
Skills : Microsoft Office, Customer Service, Leadership, Word Processing, Organized, Communication.
Description :
Performed general office duties such as typing, operating office machines, and sorting mail.
Kept records of materials filed or removed, using logbooks or computers.
Updated directory information.
Suggested and checked alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
Observed signal lights on switchboards, and dial or press buttons to make connections.
Kept records of calls placed and received, and of related toll charges.
Promoted company products, services, and savings plans when appropriate.
Experience
2-5 Years
Level
Junior
Education
GED
Student Caller Resume
Objective : Seeking a Student Caller profession an outstanding career opportunity that will offer a rewarding work environment along with winning teamwork.
Skills : Microsoft Office, Public Speaking, Social Media Marketing, Social Media Management, Leadership Training.
Description :
Contacted alumni and friends of the college to educate them about various Fund.
Served as an ambassador by establishing an open and engaging line of communication between the University and its supports.
Established a positive rapport with alumni and friends.
Responded to problems and answer any questions about SXU.
Represented the University positively in discussing issues that concern the alumni or friends.
Gained an understanding of the University, its organizational structure, and its annual needs for financial support.
Performed other duties as assigned.
Experience
2-5 Years
Level
Executive
Education
GED
Student Caller Resume
Objective : As a Student Caller, Responsible for acting as a fundraising representative for the Office of Advancement, contacting alumni, parents, and friends to update them on current University news and events, updating prospect records, and seeking pledges of support to increase participation in annual giving opportunities, etc.
Skills : Microsoft Office, Good Communication, Event Planning.
Description :
Contacted over 1000+ alumni and parents to build rapport, update demographic information, and acquire gifts to the Annual Fund.
Made a clear, strong case for financial support during every call in an effort to increase both giving and participation.
Remained positive and professional and handle objections and difficult conversations with grace and control.
Developed techniques and quick thinking in responding to any questions and/or concerns our alumni, parents, and friends may have.
Handled personal information with extreme confidentiality.
Used the automated database and activating the call center for features like random data sequencings to not repeat the information from getting previous calls.
Additional features utilized include boot up and filtering multiple views to allow the history of the donor's previous donations.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Student Caller Resume
Objective : Student Caller with 2 years of experience in making phone calls to leads to sell different platforms offered by the school to increase the school budget. Able to respond and adapt to the needs of all customers. Responsible for Handling objections and difficult conversations in a courteous and controlled manner.
Skills : Ms. Word, Strong Communication, Customer Service.
Description :
Obtained names and telephone numbers of potential constituents from sources such as telephone directories and lists from other organizations.
Explained donation services and prices, and answer questions from constituents.
Delivered prepared sales talks, reading from scripts that describe donation services, in order to persuade potential customers to make a donation.
Updated all constituent information by building reports and maintaining records of contacts, accounts, and donations, using the Razor's Edge software.
Informed constituent about the Annual Fund; a funding program that collects revenue in which its immediate purpose is to supply students with finical assistance.
Required to have a courteous manner with alumni, be able to multi-task with computer work, and writing down alumni information.
Helped supervise and verify other students' alumni pledges.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Student Caller Resume
Objective : Highly skilled Student Caller, responsible for Gaining an understanding of the University, its organizational structure, and its annual needs for financial support. Consistently working to improve on stats and calling skills.
Skills : Good Communication, Telephone Calles, Customer Service.
Description :
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to [number] calls in queue per minute.
Gathered and verified all required customer information for tracking purposes.
Accurately documented, researched, and resolved customer service issues.
Managed high call volume with tact and professionalism.
Provided incentive to increase productivity by offering employees awards for best customer service.
Met or exceeded service and quality standards every review period.
Experience
2-5 Years
Level
Executive
Education
G.E.D
Student Caller Resume
Objective : Student Caller with 3 years of experience in working with other callers in a team-oriented environment to further the development of the student calling program.
Skills : Administration, Fluent In Spanish, Event Planning.
Description :
Advised present or prospective donors by answering incoming calls on a rotating basis.
Maintained database by entering, verifying, and backing up data.
Maintained operations by following policies and procedures; reported needed changes.
Maintained technical knowledge by attending educational workshops; reviewing publications.
Updated pertinent information of alumni and friends.
Maintained records of each evening's calls.
Retrieved information from files in response to requests from authorized users.
Experience
2-5 Years
Level
Executive
Education
BS
Student Caller Resume
Objective : Student Caller with 6 years of experience in Developing strong listening skills to allow for effective interactions. To obtain a position that helps me grow professionally.
Documented transactions by completing forms and record logs.
Kept equipment operational by following manufacturer's instructions and established procedures.
Notified team leader of needed repairs.
Maintained quality service by following organization standards.
Raised over $10,000 total for many departments in the University.
Contributed to team effort by accomplishing related results as needed.
Provided updates and information about CMU to alumni who have been unable to visit the campus in recent years.
Experience
2-5 Years
Level
Executive
Education
BS
Student Caller Resume
Objective : Highly motivated, experienced, and passionate candidate seeks to further a career in a Student Caller position that can utilize my technical skills and management, calling knowledge to benefit mutual growth and success.
Identified and build relationships with potential donors.
Secured commitments of participation or donation from individuals or corporate donors.
Solicited cash or in-kind donations or sponsorships from individual, business, or government donors.
Wrote and sent letters of thanks to donors.
Called alumni, parents, and friends of the University to build rapport, update demographic information, and acquire gifts to the Annual Fund.
Worked with other callers in a team-oriented environment to further the development of the student calling program and reach goals.
Served as an ambassador by establishing an open and engaging line of communication between the University and its supporters.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Student Caller Resume
Objective : As a Student Caller position, responsible for delivering and preparing sales talks, answering telephones and give information to callers, collecting and depositing money to account, etc.
Skills : MS Word, Strong Communication Skills, Office Applications.
Description :
Answered telephone calls from potential constituents who have been solicited through advertisements.
Contacted alumni, friends, or family of the university by telephone in order to solicit sales for request donations for The Annual Fund.
Delivered and prepared sales talks, reading from scripts that describe donation services, in order to persuade potential customers to make a donation.
Performed payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Used computers for various applications, such as database management or word processing.
Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals.
Collected and deposited money into accounts, disbursed funds from cash accounts to pay bills or invoices.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Student Caller Resume
Headline : Student Caller with 6 years of experience in Maintaining up-to-date call records at all times. Training staff on how to improve customer interactions. Collecting and analyzing customer feedback.
Skills : Communication Skills, Management Skills, Customer Service.
Description :
Fielded an average of 50 plus customer service calls per day.
Confirmed that appropriate changes were made to resolve customers' problems.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Demonstrated mastery of customer service call script within specified time frames.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Maintained up-to-date records at all times.
Built customer loyalty by placing follow-up calls for customers who reported issues.
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