A Taxi Dispatcher is responsible for coordinating and dispatching taxis bookings, communicating with taxi drivers, and assisting with inquiries regarding bookings, and all other inquiries as per company guidelines. Summary of duties associated with the post are listed on the Taxi Dispatcher Resume as – greeting customers on phone and solving their queries, coordinating with the cab driver and ensuring the location is reached as per scheduled time, supervising working of cab drivers, providing feedback to management and solving various customer and driver concerns, training new employees in-cab dispatching processes, and scheduling pick-ups and drop-offs and ensuring regular airport runs.
To complete the job successfully, the following skills are required – experience in dispatching cabs to appropriate places, knowledge of various office equipment, profound knowledge of navigating on the web, the ability to manage inventory and place orders, and proficiency in multitasking. While a degree is not a mandatory requirement, possessing a high school diploma along with a valid driver’s license is a must.
Objective : Dynamic and committed Taxi Dispatcher with two years of experience in managing transportation operations. Skilled in coordinating driver schedules, optimizing routes, and ensuring compliance with safety regulations. Eager to contribute to a team that prioritizes efficient service and customer satisfaction, while continuously enhancing operational processes.
Skills : Microsoft Office Suite, Staff Coordination, Communication Skills, Geographical Knowledge
Description :
Provided excellent customer service by addressing inquiries and resolving issues for both drivers and passengers.
Monitored and managed taxi line operations to ensure efficient flow and compliance with local regulations.
Coordinated the assignment of vehicles to drivers based on demand and availability.
Maintained accurate logs of transportation activities, including driver schedules and vehicle usage.
Trained new staff on operational procedures and safety standards.
Collaborated with management to enhance service delivery and efficiency.
Ensured cleanliness and readiness of vehicles for service.
Experience
0-2 Years
Level
Entry Level
Education
A.A. in Trans. Mgt.
Urban Taxi Dispatcher Resume
Objective : Dedicated Urban Taxi Dispatcher with 5 years of experience in optimizing transportation logistics and enhancing customer service. Proficient in coordinating driver schedules, managing fleet operations, and ensuring compliance with safety regulations. Passionate about leveraging technology to improve dispatch efficiency and elevate passenger satisfaction.
Skills : Route Optimization, Customer Service Skills, Technical Proficiency, Record Keeping, Safety Awareness
Description :
Coordinated dispatch operations to ensure timely taxi service for clients, optimizing routes based on real-time traffic data.
Monitored and recorded daily mileage and service requests to maintain operational efficiency.
Established strong relationships with drivers to foster a collaborative work environment.
Implemented safety protocols to ensure compliance with local regulations and enhance passenger safety.
Responded promptly to passenger inquiries and resolved any service-related issues.
Utilized dispatch software to manage fleet operations and improve service delivery.
Conducted regular training sessions for drivers to enhance service standards and safety awareness.
Experience
2-5 Years
Level
Junior
Education
AAS in Trans Mgmt
Taxi Dispatcher Resume
Headline : Dedicated Taxi Dispatcher with over 5 years of experience in coordinating and managing taxi operations. Proficient in utilizing dispatch software to optimize routes and ensure timely pickups. Strong communication skills and a customer-focused approach, adept at resolving issues and enhancing passenger satisfaction. Committed to maintaining safety and efficiency in all transportation services.
Coordinated driver schedules to ensure timely customer pickups.
Utilized advanced dispatch software to optimize routes and reduce wait times.
Maintained transportation logs for operational efficiency and reporting.
Addressed customer inquiries and complaints with professionalism and efficiency.
Monitored and ensured compliance with safety regulations and company policies.
Provided training for new drivers on operational procedures and safety standards.
Coordinated taxi services by efficiently dispatching drivers to customer locations.
Experience
5-7 Years
Level
Senior
Education
AAS in Trans. Mgmt.
Airport Taxi Dispatcher Resume
Summary : Accomplished Airport Taxi Dispatcher with 10 years of extensive experience in optimizing dispatch operations and enhancing driver coordination. Proven expertise in managing fleet logistics, improving customer service, and ensuring compliance with safety regulations. Committed to leveraging technology to streamline operations and elevate passenger experiences while fostering a collaborative team environment.
Skills : Interpersonal Skills, Route Planning, Conflict Resolution, Data Entry, Scheduling, Team Collaboration
Description :
Managed the dispatch process for airport taxis, ensuring efficient allocation of vehicles based on demand.
Optimized driver schedules and routes, significantly improving response times and customer satisfaction.
Maintained accurate dispatch logs and monitored compliance with safety and operational protocols.
Facilitated communication between drivers and management, addressing issues promptly to ensure service continuity.
Trained new dispatch staff on procedures and software use, fostering a collaborative work environment.
Utilized data analytics to identify trends and improve service delivery.
Coordinated with airport authorities to ensure seamless operations and compliance with regulations.
Experience
7-10 Years
Level
Management
Education
AAS-TM
Taxi Dispatcher Resume
Summary : Accomplished Taxi Dispatcher with over a decade of experience in optimizing fleet operations and enhancing driver coordination. Expert in utilizing advanced dispatch software to ensure timely service delivery and compliance with safety regulations. Committed to fostering exceptional customer experiences and improving operational efficiencies through innovative solutions.
Developed and managed efficient service schedules for drivers based on demand and traffic conditions.
Maintained real-time communication with drivers to resolve issues and optimize routes.
Monitored compliance with safety regulations and conducted regular inspections of vehicles.
Analyzed data to forecast demand and adjust staffing levels accordingly.
Documented and processed all dispatch records, ensuring accuracy and accountability.
Coordinated training sessions for new drivers on safety protocols and operational procedures.
Scheduled and prioritized taxi requests based on urgency and location.
Experience
10+ Years
Level
Executive
Education
AAS in Trans. Mgmt.
City Taxi Dispatcher Resume
Objective : Motivated Taxi Dispatcher with two years of experience in optimizing transportation services and ensuring seamless operations. Expert in managing driver schedules, addressing customer inquiries, and enhancing route efficiency. Committed to maintaining high standards of service and safety while fostering a collaborative environment for drivers and clients.
Skills : Customer Service Excellence, Attention To Detail, Stress Management, Problem Solving
Description :
Managed incoming calls from customers to arrange taxi pickups, ensuring all necessary information was accurately gathered.
Scheduled and coordinated transportation for transit riders, facilitating their weekly travel needs.
Processed billing for transit and taxi services, maintaining accuracy in financial records.
Utilized effective communication skills to resolve customer inquiries and complications.
Monitored taxi departures from the terminal, ensuring compliance with service guidelines.
Collaborated with team members to enhance operational efficiency and customer satisfaction.
Maintained accurate logs of all dispatch activities for accountability and reporting.
Experience
0-2 Years
Level
Fresher
Education
A.A.
Taxi Dispatcher Resume
Headline : Experienced Taxi Dispatcher with 7 years in optimizing fleet operations and enhancing service delivery. Proficient in utilizing dispatch software to ensure timely pickups, communicate effectively with drivers, and resolve passenger issues. Committed to maintaining high safety standards while improving operational efficiency and customer satisfaction in a fast-paced environment.
Coordinated ground transportation operations at Newark International Airport using advanced dispatch systems.
Maintained effective communication with drivers to ensure timely and efficient service.
Managed guest pick-up and drop-off schedules, providing fare information to customers.
Assisted passengers with any issues, ensuring a high level of service.
Logged and reported driver behavior, vehicle incidents, and service disruptions.
Utilized extensive knowledge of local geography to enhance route planning.
Handled customer inquiries regarding lost items and directed drivers to pick-up locations.
Experience
5-7 Years
Level
Senior
Education
AAS
Corporate Taxi Dispatcher Resume
Objective : Dedicated Taxi Dispatcher with over 5 years of experience in coordinating and managing taxi operations. Proficient in utilizing dispatch software to optimize routes and ensure timely pickups. Strong communication skills and a commitment to customer service excellence. Proven ability to handle high-pressure situations and resolve conflicts efficiently, ensuring a smooth operation and high customer satisfaction.
Skills : Dispatch Software Proficiency, Time Management, Feedback Management, Multi-tasking, Service Orientation, Data Analysis
Description :
Coordinated the dispatch of taxis to ensure prompt service for inbound flights, assisting passengers in a high-traffic airport environment.
Managed curbside traffic and addressed passenger inquiries to enhance service efficiency.
Supported a three-shift operation, maintaining effective communication across teams.
Recorded accurate customer information in the database for service requests and follow-ups.
Utilized multimedia communication tools to dispatch taxis and provide customer support.
Handled incoming calls to respond to customer requests and resolve issues promptly.
Tracked orders and coordinated with hotels for timely pickups using Excel spreadsheets.
Experience
2-5 Years
Level
Consultant
Education
AAS in Trans. Mgmt.
Taxi Dispatcher Resume
Summary : Experienced Taxi Dispatcher with over 10 years of expertise in coordinating complex transportation logistics and optimizing fleet operations. Adept at utilizing advanced dispatch software to enhance service efficiency and ensure passenger satisfaction. Committed to maintaining safety standards while fostering a collaborative environment that drives operational excellence and improves service delivery.
Skills : Vehicle Tracking, Crisis Management, Negotiation Skills, Analytical Skills, Time Zone Awareness, Critical Thinking
Description :
Managed dispatch operations to ensure timely service delivery for customers.
Coordinated driver schedules and optimized routes using advanced dispatch software.
Monitored vehicle locations and status to enhance service efficiency.
Handled customer inquiries and resolved issues promptly, maintaining high satisfaction levels.
Maintained accurate records of driver performance and service metrics.
Responded promptly to emergency situations and rerouted drivers as needed.
Collaborated with management to improve operational processes and procedures.
Experience
7-10 Years
Level
Management
Education
B.S. Transportation Mgmt
Taxi Dispatcher Resume
Objective : Accomplished Taxi Dispatcher with 5 years of experience in streamlining dispatch operations and enhancing driver coordination. Expert in optimizing routes using advanced software and ensuring compliance with safety regulations. Driven to improve customer satisfaction through efficient service delivery and effective communication, while consistently seeking innovative solutions to operational challenges.
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