A Technical Service Advisor provides technical support for troubleshooting incorrect configurations for software and hardware. The job description entails following up on technician diagnosis and preparing cost analysis for customer options. Other daily account abilities are listed on the Technical Service Advisor Resume as – performing diagnostic procedures with automotive computer software, troubleshooting specific diagnostic computer codes, taking detailed notes of symptoms based on customer testimony; assisting mechanics in completing repairs; providing billing statements and explaining billing details, processing payments; and making suggestions for future maintenance.
Required skills, knowledge, and abilities include the following – working knowledge of the makeups, and necessary maintenance for a variety of vehicles, knowledge of proper safety precautions in the service area, the ability to translate technical jargon into layman’s terms; basic computer skills. Those in this field generally have a degree in relevant fields.
Headline : A skilled technical Technical Service Advisor professional with a career marked by versatile experiences as a top drive technician, technical advisor, Assistant Driller, Derick man, Motor Man and Floor hand. Over the last 11 years I have worked on the upstream side of the oil and gas industry and have focused on building my knowledge in electrical controls.
Skills : Technical Support, Customer Service, Data Entry, PowerPoint, Excel, Supervisor, IOS, IOS, Word.
Description :
Worked with engineering in product developments, and brand quality while developing training for job sites over installs and operations.
Liaison-ed between different business management units, customers, and staff.
Conducted weekly documents using Microsoft Word and Excel Gathered technical components in parts warehouses for repairs for job sites.
Researched & developed of equipment on job sites before production.
Trouble shoot electrical including ABB drives, Relay logic, Worked on 480v and 600v 3 phase AC motors and controls.
Provided entry-level to moderate technical support for various hardware/software components and applications through a telecommunications medium.
Performed testing and troubleshooting of software and hardware.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Technical Service Advisor Resume
Summary : Enthusiastic and open to new challenges engineer with very strong educational background in Manufacturing and Production Engineering and in Automotive Engineering as well. I am a leader in interpersonal relationships and have an analytical mind that makes me an adaptable, creative and effective engineer.
Skills : Trainer and Technical Writer, Microsoft Certified Professional.
Description :
Responsible for providing on call 24-7 technical service support assisting service companies in troubleshooting McDonald's grills in the field.
Trained service agents to perform warranty work.
Investigated warranty claims for validity and legitimacy.
Approved process and filed warranty invoices.
Created and maintained product service manuals and literature, including assembly and wiring diagrams.
Maintained call log and McDonald's store information databases, monitoring store owner login passwords, ID's and national store numbers.
Organized service classes at the factory, including hotel rooms, daily dinners, travel directions, rental cars, and itineraries.
Experience
10+ Years
Level
Senior
Education
A.A.S. In Computer Information Systems
Technical Service Advisor Resume
Summary : A confident and results-driven Technical Service Advisor professional with a highly successful background in IT possessing technical acumen. Enjoys being part of, as well as managing and motivating, successful and productive teams excelling in challenging working environments. Excellent interpersonal and communication skills, the ability to influence decisions and to develop positive internal and external relationships.
Skills : Operate computers, Copiers, Fax and Multi line phone systems.
Description :
Possessed an aspiration to work in fast paced environment with minimal supervision.
Offered great technical support assistance to staff remotely, by telephone, or email.
Created dashboards that resulted in faster, more accurate and efficient delivery of store performant information.
Followed procedures to identify and resolve routine staff questions and problems with known resolutions via telephone, fax or email.
Led Technical advisor for the Tysons team overseeing process, fluidity and team revenue goals.
Helped with BOH processes and procedures to ensure workflow effectiveness.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Information Systems
Technical Service Advisor Resume
Summary : Motivated, well rounded technically astute professional looking to obtain a position with a company benefiting from my experience, allowing for growth in Manufacturing, Supply Chain Management, Technical, Sales and Customer Service.
Skills : Microsoft Office, Active Directory, Mobile Iron, Blackberry Enterprise Server, Windows 7, Windows Server 2008, Networking, Exchange Server, Mobile Device Management, ATM, Monitoring.
Description :
Verified warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Generated/processed estimates, repair orders (RO) and warranty claims.
Grown and expanded customer rapport by communicating estimates, repairs, and lead times.
Maintained automotive records by logging problems and corrective actions planned.
Increased job knowledge by participating in company educational opportunities and reading company publications.
Enhanced organization reputation by accomplishing new and different customer requests; exploring opportunities to add value to customer satisfaction.
Provided technical solutions to ensure efficiency both internal and external clients Resolved and maintained issues on a technical level Leverage different skill sets in the tech room to ensure efficiency.
Experience
10+ Years
Level
Senior
Education
Associates
Technical Service Advisor Resume
Objective : Mid-level Technical Service Advisor with several years of experience in office automation. Ability to evaluate the individualised needs of each consumer and recommend personalised solutions that effectively solve client-specific problems. Proficient in time management skills to prioritise and maximise overall client satisfaction.
Skills : Microsoft Office, Technical Management, Networking.
Description :
Provided technical support for Outlook and Outlook Web Access.
Provided advanced problem diagnosis, resolution and follow-up for inbound telephone customer reported issues Demonstrate an advanced ability to troubleshoot our advanced products and services including but not limited to; HDTV, VOD, DVR, Home Networking etc.
Displayed a proven proficiency in desktop tools to effectively resolve customer problems (ACSR, KMS, DRUM etc.) to avoid unnecessary truck rolls and further escalation of the situation at hand Up sell products and services, including all three lines of business; Telephone, H.S.I. & Cable Monitor reports of unusual switch, provisioning, and network activity; Identify abnormal trends and troubleshoot.
Communicated abnormal trends and escalate to supervisor, as necessary.
Effectively communicated appropriate charges, company policies, and/or procedures as determined at the time of the call Process inbound customer calls related to held telephone orders.
Researched, resolved and rescheduled orders as needed.
Coordinated resolution of trouble tickets with other departments Initiate and implement appropriate changes within the telephone switch, as necessary Resolution and follow-up of escalated telephone customer service calls, as necessary Perform other duties as requested by supervisor.
Experience
2-5 Years
Level
Junior
Education
MS
Technical Service Advisor Resume
Summary : A very dependable, motivated, experienced and personable I.T. business professional, with a wide variety of technical, business analyst and organisational skills. I have experience providing effective and comprehensive training and technical writing, including Disaster Recovery Plans (DRP), software documentation, end user support, migrations, go lives, roll-outs, and upgrades for large and small companies in a variety of business industries.
Skills : Problem Solving, Strategy, Creativity, Research, Leadership.
Description :
Trained internal employees and field service technician customers in 2 & 3 day long classroom courses.
Promoted to Technical Service Advisor (T.S.A.) Supervisor after only eleven months of employment.
Rapidly learned and mastered three new highly technical variable frequency drive based product lines.
Administered site, managed and maintained equipment, and provided technical support to customers on their phone or email.
Provided technical support to the companys product teams, partners and other business units.
Provided regular technical updates on new features and improvements of existing products.
Worked with Product Marketing & Engineering to communicate product updates and new features through blogs, social media, press releases, etc.
Experience
10+ Years
Level
Senior
Education
GED
Technical Service Advisor Resume
Objective : Technical Service Advisor is responsible for Providing technical support to customers and customers partners, Building and maintaining relationships with customer teams and other stakeholders, including vendors, developers and other partners, Understanding customer requirements, develop proposals and solutions, collaborate with customer teams to ensure they are executed accurately and in a timely manner.
Skills : Maintenance Skills, Technical Support, Team Work.
Description :
Provided technical support to the engineering teams at multiple levels of the organisation.
Developed, shared and maintained the technical documentation needed to support product development and deployment.
Maintained a high level of technical expertise in a broad range of software development languages (Java, C#, PHP).
Provided regular technical support and guidance to other Engineering Teams with respect to their own projects.
Coordinated all aspects of software maintenance with senior management (including product managers) at all levels.
Provided technical advice and guidance to all product groups on product requirements and design specifications, including all design considerations, development tools, and integration points.
Consulted with product management to ensure that all requirements are fully understood by the engineering team and that the appropriate resources are available to support the development of the product.
Experience
2-5 Years
Level
Executive
Education
GED
Technical Service Advisor Resume
Objective : Technical Service Advisor with 2+ years of experience in Maintaining service levels by responding quickly to requests, training new team members, resolving problems, and following up on issues as they arise,Conducting research on new technologies that may be implemented in the product to ensure that they are aligned with the vision of the product,Providing technical training to various teams within the company, Providing feedback on products being developed by others within the company, especially those being developed by vendors or partners.
Skills : Developing Skills, Vendor Assistant.
Description :
Performed risk assessments for new products or enhancements to existing products.
Ensured that risks can be managed effectively within scope of requirements and project scope constraints.
Worked with engineering teams to ensure that all code written by them is designed and tested in accordance with the specifications provided by Product Management.
Assisted with documentation creation for new products or enhancements to existing products.
Ensured that risk can be managed effectively within scope of requirements.
Identified and defined technical service requirements from a product perspective.
Researched, validated, and prioritized technical services for engineering teams.
Experience
2-5 Years
Level
Executive
Education
MS
Technical Service Advisor Resume
Headline : Technical Service Advisor is responsible for Providing technical support to existing products in an effort to improve product performance, increase revenue and customer satisfaction, or drive new revenue opportunities, Assisting engineers with various aspects of software development from architecture to implementation, Creating design documents for new products or projects.
Skills : Leadership, Team Work, Supervising Skills.
Description :
Delivered technical services to engineering teams on time and within budget.
Analysed and resolved complex issues in complex environments.
Presented requirements to various groups, or deliver results in a very clear manner to senior management.
Communicated findings, recommendations, or results to engineering team members.
Provided technical support, when required.
Provided technical support for software projects, products, and services.
Documented and communicated with developers, engineers and other stakeholders to identify issues or provide recommendations for solutions.
Experience
5-7 Years
Level
Executive
Education
G.E.D
Technical Service Advisor Resume
Headline : Technical Service Advisor is responsible for Working closely with the Product Marketing team to ensure that new products are well received by customers and resources are allocated accordingly, Offering assistance with product launch planning, sales training, and community engagement efforts, Supporting the Product Marketing team in executing marketing plans and working closely with Sales teams to help maintain sales targets.
Skills : Technical Service Assistant, Managing Skills, Modelling Skills.
Description :
Leveraged existing resources such as external consultants, vendors or other internal resources to identify potential problems or provide general guidance on issues.
Assisted in problem solving by identifying the root causes of problems with software development by reviewing product specifications, testing code and documentation, interviewing developers, etc.
Provided technical support for product enhancement projects by performing detailed analysis of design concepts using a wide range of technologies (e.g., Java/C++/C#), modeling the product architecture using architectural diagrams (e.g., architects model), communicating results to engineering teams.
Assisted customers with technical problem resolution or other QA/testing requirements.
Assisted external ISV partners with technical service requirements.
Participated in assessments and surveys to determine needs of ISV partners.
Proactively managed contract renewals with external ISV partners, as well as internal ISV partners.
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