A Total Loss Adjuster investigates and solves first and third-party auto physical damage claims by attempting immediate contact to confirm; review coverage. Job description and duties often listed on the Total Loss Adjuster Resume as – investigating damages and maintaining control of loss and use expense, undertaking responsibility for the preparation of necessary correspondence to settle total loss claims with insureds, claimants, and their legal representatives; and reviewing all options.
Position requirements and qualifications include the following – knowledge of legal and auto repair/construction terminology, total loss claims handling expertise, including making coverage decisions, customer contact, and rental management experience; interpersonal skills, the ability to work at a fast pace, and high volume environment. A college degree and equivalent experience will be a huge plus.
Summary : Accomplished and energetic insurance claims professional with a solid history of successful achievement in bring claims to resolution. Possess a strong commitment to providing quality products, customer service and opportunities. Areas of expertise include: Time Management Attention to Detail Critical Thinking Communication Customer Engagement Negotiation and Settlement Results Focused Collaborative Organisation.
Contacted insureds, claimants, attorneys, witnesses and others with information relative to the loss.
Investigated facts, secured recorded statements, police reports, estimates, appraisals, medical reports and bills.
Verified reports were in line with the injury and/or property damage.
Assigned SIU when necessary.
Negotiated claims to settlement.
Experience
10+ Years
Level
Senior
Education
BA In Public Relations
Total Loss Adjuster Resume
Objective : A motivated and results-driven Total Loss Adjuster professional with a proven record of exceptional performance. I have a diverse education and employment background including insurance claims, corporate policy, quality assurance, program management, process owner, process improvement, human resource management functions, and developing training content.
Skills : Microsoft Office, My-Case.
Description :
Handled all types of automobiles, and a variety of heavy and mobile equipment at every severity level excluding other property damage i.e.: guard rails, mail boxes and any property within the vehicle.
Contacted all appropriate parties to gather supporting documents necessary to negotiate and settle the claim within their authority level (i.e.; obtaining the title, keys, and other required documentation) Review controlling claim handler-s coverage determination, summarise the review and seek clarification as needed.
Established and/or updated claim and expense reserves.
Controlled damages through the proper use of cost containment tools (i.e. mitigate storage, expenses, and rental).
Properly managed Total Loss settlement process and rental expenses by working closely with appraisers, rental facilities, body shops, and salvage vendors.
Managed deductibles and limits.
Experience
2-5 Years
Level
Executive
Education
Associates In Paralegal
Total Loss Adjuster Resume
Summary : Total Loss Adjuster with 8 years of experience in Managing, handling and resolving moderate complexity Total Loss claims. Evaluating liability, coverage and settles claims within prescribed procedures and authority. Communicating with policyholders, witnesses, and claimants in order to gather information regarding claims and refers tasks to auxiliary resources as necessary.
Skills : Finance, Accounting, Microsoft Office, Management.
Description :
Explained procedures and answer questions regarding total loss claims.
Analysed all information to establish settlement value on total loss claim.
Evaluated and negotiated settlement of automobile first and third party physical damage claims within established settlement authority limits and negotiate any excessive storage charges.
Provided coordination with internal functions to include appraisal operations, SIU, Region Counsel, Abrogation and Salvage.
Offered other products to member per needs.
Required to obtain and maintain adjuster license.
Handled incoming and outgoing calls.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Total Loss Adjuster Resume
Summary : Total Loss Adjuster with 7 years of experience in Responding to various written and telephone inquiries including status reports, ensuring adequacy of reserves, confirm or deny coverage and liability and advises policyholders and claimants as to proper course of action, Using internet resources and Liberty Mutual contracted vendors for pricing and/or validation of inventoried items.
Skills : Certified Notary Public, Building Computers, MS Office, 10-Key By Touch, Type 50 Wpm, Experienced In Equator, Sales Force, TS2, Exception Processing Workflow, AS400, Image View, Intranet General Ledger, Image RPS, Loss Mitigation Homesaver And Home Base, LPS Desktop.
Description :
Total Loss Adjuster Trainee Completed quality investigations, evaluations, and negotiations of automobile claims in a timely manner.
Communicated effectively and professionally with insureds, claimants, attorneys, and other customers in the investigation and adjusting of automobile claims.
Maintained full compliance with California Department of Insurance Regulations as well as company procedures.
Made decisions regarding coverage, and claim settlements.
Evaluated, negotiated and settled first and third party total loss claims.
Documented professionally and accurately all material and relevant facts in a claim investigation.
Maintained a neat and organised work environment, which includes maintaining files on a diary system.
Experience
7-10 Years
Level
Management
Education
BA In Accounting
Total Loss Adjuster Resume
Objective : Inbound collection call to a past client. Client was extremely irate due to the call being on a Sunday morning, after the client's Sunday morning church service. I apologised for the time of the call and explained the reason for my contacting the client. After a brief description, the client continued to remain irate but yet understanding.
Evaluated claims that have been deemed a total loss to insure coverage is afforded.
Maintained contact with each client at least every 3 days to insure customer satisfaction and claims closure.
Negotiated total loss offers for vehicle involved in accident to vehicle owner.
Provided pay-off amounts from lien holders to vehicle owners.
Created and sent all applicable documentation to clients according to state law.
Created reimbursement checks for total loss clients.
Verified applicable identity for total loss recipients.
Experience
2-5 Years
Level
Executive
Education
BA
Total Loss Adjuster Resume
Summary : Secure a Total Loss Adjuster position at a reputable company using my educational background to exceed, Negotiating settlements within prescribed authority and explains denials to policyholders and claimants. Making effective use of loss management techniques.
Skills : Leadership, Marketing Strategy, Stage Gate / Product Development, Cross-Functional Team Leadership, Vendor Management, Voice Of Customer, Presentations, Media Relations, Project Management.
Description :
Valued cars by book or a computerised survey.
Negotiated values with policyholders, claimants, attorneys and body shops.
Moved vehicles to salvage yards.
Trained new employees.
Issued payments to total loss clients.
Ensured rental coverage are afforded and dates of use verified thru rent-a-car companies.
Issued loss and expense payments up to the amount of authority granted for each payment..
Experience
10+ Years
Level
Senior
Education
High School Diploma
Total Loss Adjuster Resume
Headline : Accomplished sales, insurance claims, and customer service management professional with a passion for leading teams and developing talent. Also experienced with 6 years in insurance claims management, 3 years of retail banking management, and 5 years of staffing experience. Articulate communicator and attentive, active listener who possess excellent written and verbal skills.
Skills : Type 60 Wpm Proficient in Microsoft Office, Word, Excel and PowerPoint, Planning, Customer Service.
Description :
Provided claims service to members and customers regarding claims service events involving vehicular total loss.
Documented the loss, addresses immediate questions regarding the claims process and reviews and analyses the vehicle settlement value.
Applied knowledge of coverage's to initiate and/or conclude claims as appropriate.
Contributed to enterprise business goals through enterprise referrals and relationship building.
Explained procedures and answers inquiries for adjusting auto total loss claims.
Analysed information obtained to establish compliance for regulatory requirements and settlement value.
Evaluated and negotiated settlement of automobile first and third party physical damage claims within established settlement authority limits and negotiates any excessive storage charges.
Experience
5-7 Years
Level
Executive
Education
Associate's In Criminal Justice
Total Loss Adjuster Resume
Objective : Total Loss Adjuster with 3 years of experience in Negotiating settlements with claimants, attorneys, Arranging for expert inspections involving third party or potential fraud actions as needed, Updating files and provides comprehensive reports as required, Identifying and recommends referral of potentially fraudulent claims to the SIU.
Skills : Investigations, Claims Processing.
Description :
Reviewed new claim reports assigned to them to determine most effective handling procedures required for each individual claim.
Responsible for complete contact on all new losses assigned in accordance with the accountability standards.
Investigated claims to determine liability.
Reviewed any pertinent materials available to assist with liability matters.
Assigned appraisers via the Audetex system to inspect damaged vehicles in accordance with the accountability standards.
Authorised rental vehicles for 1st and 3rd party claimants via the ARMS system in accordance with the accountability standards.
Maintained an effective diary.
Experience
2-5 Years
Level
Executive
Education
MS In Justice Studies
Total Loss Adjuster Resume
Headline : Results oriented Total Loss Adjuster professional seeking an opportunity to apply my experience in customer service and help contribute to a meaningful work environment, working in a fast paced, team-oriented environment, handling multiple claims work systems, total losses required.
Skills : Microsoft Office, Problem Solving , Adaptability, Collaboration, Strong Work Ethic.
Description :
Negotiated and investigated claims for automobile losses in a high-volume inbound and outbound call center environment.
Monitored files from start to final settlement: review claim files, research coverage, manage claim portfolios with minimum of $15,000,000.00 annually.
Built rapport with customers while delivering difficult messages.
Trained, mentored and motivated 6 individuals while on the job.
Collaborated with senior management to clarify all quality assurance objectives are met regarding evaluating and assessing physical damage.
Provided coordination with internal functions to include appraisal operations, SIU, Region Counsel, Subrogation and Salvage.
Dispatched appraisers or other external investigators when necessary to assist in the completion of the total loss process or investigation.
Experience
5-7 Years
Level
Executive
Education
Business Information Systems
Total Loss Adjuster Resume
Objective : To work for an organization where I can give the best in my professional pursuit, acquire new knowledge, sharpen my skills and put forth my efforts in achieving organizational as well as personal goals,& Recruiting, selecting, and training employees in order to meet department objectives, Establishing performance goals, expectations and monitors those results, Providing performance feedback, coaching, and corrective action, as needed.
Skills : Microsoft Office, Sage Construction And Real Estate, Jack Henry Software, Quick-books.
Description :
Worked incoming and outgoing mail.
Prepared uninsured motorist files for collection agencies and attorneys.
Reviewed the valuation (appraisal estimate) based on the type of vehicle to effectively and efficiently resolve the claim.
Applied knowledge of coverages to initiate and/or conclude claims as appropriate.
Handled liability claims in the retail services unit with approximately 14 dedicated accounts.
Handled all total losses for the Auto/GL unit
Interpreted the insurance policy and state statutes.
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