911 Telecommunicator Resume
Summary : Telecommunicator professional with extensive experience in account and customer and relationship management. Cultivates nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Skills : Multitask, Clear Communication Skills, Adaptability.customer service
Description :
- Supervised 4-5 employees during the rotating shift schedules.
- Provided monthly observations for each employee supervise during the month.
- Provided yearly evaluations for the primary employees am responsible for.
- Ensured that employees are doing their job properly and effectively and providing customer service and if not use the proper disciplinary action.
- Provided encouragement and let employees know when they are doing a good job.
- Received emergency and non-emergency calls.
- Transferred calls pertaining to fire and emergency medical to orange county fire rescue.
Experience
7-10 Years
Level
Management
Education
High School Diploma
911 Telecommunicator Resume
Summary : To obtain a 911 Telecommunicator position that will enable me to use my strong organizational skills, educational background, and use my communication knowledge.
Skills : Customer service, Team Lead, Process Management.
Description :
- Received and prioritized calls and complaints from the public concerning crimes, fires and emergencies question the caller to determine the nature of the problem.
- Broadcasted orders to police and other emergency units in the vicinity to investigate complaints and relay instructions or questions from other units.
- Determined the type and nature of personnel and equipment needed.
- Maintained verbal contact with the caller for the purpose of updating in-progress calls and continually update responding units.
- Maintained log of all radio transmissions as to time, duration, and message.
- Replied general information to the public and refer callers to proper offices.
- Performed follow-up on dispatches on a regular basis.
Experience
10+ Years
Level
Senior
Education
Diploma in Arts
911 Telecommunicator Resume
Headline : To acquire a position in 911 Telecommunicator field where I can use my critical thinking skills and adaptability to enhance productivity and promote team work within the organisation.
Skills : Dispatcher, Persuasive Speaking Skills, Multitask.
Description :
- Answered multiple phone lines, worked directly with police/fire/ems agencies.
- Coordinated with mutual aid agencies during pursuits and other high priority incidents to get the most efficient responses, multi-tasked talking on the phone and radio.
- Talked to people that were either suicidal, mentally ill, in duress, having life-threatening medical problems, in labor during pregnancy, depressed, or angry/disgruntled.
- Answered multiple 911 calls for emergency services while simultaneously answering radio requests from officers over the radio.
- Monitored a multi-channel radio system, handling requests for officers as well as other public safety agencies.
- Recorded information and maintained necessary and accurate records of activity and performance.
- Operated varied and complex computerized communication and emergency warning systems equipment.
Experience
5-7 Years
Level
Executive
Education
BA in Science
911 Telecommunicator Resume
Summary : Looking to maintain a career at a professional workplace as a 911 Telecommunicator where knowledge will be utilized, as well as enhanced. Self-motivated and highly collaborative development in a team infrastructure.
Skills : Customer service, Telecommunicator, Effective Listening skills.
Description :
- Received and processed voice and TTY 911 emergency calls, non-emergency calls, Crime Stoppers calls, including after-hours contacts.
- Responsible for answering emergency 911 related calls and dispatched appropriate police, fire, and ems units.
- Received public emergency and non-emergency calls and supervised response prioritization, effectively dispatching to official units while tracking data in the computer-aided dispatch (CAD) system.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Coordinated basic life support (BLS), advanced life support (ALS), paramedic ambulance responses, and life flights to deliver advanced emergency medical dispatch life support.
- Investigated call records, call notes, aliases, vehicles, and known associates information to connect crimes and potential locations of suspects.
- Maintained contact with the caller, gathering any additional information needed and dispatching emergency service personnel (ambulance/fire/police).
Experience
7-10 Years
Level
Management
Education
Intelligence Studies
911 Telecommunicator Resume
Headline : To secure a position in a 911 Telecommunicator firm that can use a legal professional with strong attention to detail and outstanding communication skills.
Skills : Microsoft Office, Clear Communication Skills.
Description :
- Determined the type of emergency calls and their location.
- Decided the appropriate response based on agency procedures of the calls.
- Gave over-the-phone medical instructions before emergency personnel arrives.
- Answered emergency and non-emergency telephone calls using computerized equipment.
- Identified the nature of the incident and the proper agencies to respond.
- Referred the caller or relays the message when further internal action is not required.
- Determined, calmly, and effectively, critical information for processing a call.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Arts
911 Telecommunicator Resume
Summary : To acquire a career in a fast paced, challenging, and rewarding environment that will utilize my current abilities, promote financial empowerment, and enhance my skills within a growing organization.
Skills : Able to operate multi-line phones, Telecommunicator.
Description :
- Received, screened, and prioritized emergency (E911) and non-emergency telephone calls for service from the public requiring law enforcement, emergency medical service (EMS), or fire department attention and relay to officers or command personnel, as appropriate.
- Operated a multi-frequency radio and computer-aided dispatch system, accesses teletype, monitors alarms systems, operates playback tape recorders, operates TDD/TTY, operates security devices, and other related communication equipment located throughout the Center.
- Maintained familiarity with the Standard Operating Procedures and appropriate manuals that provide a thorough knowledge of Multi-Agency Communications Center operations and procedures.
- Evaluated information received and utilizes protocols provided through the computer-aided dispatch system to determine appropriate action or actions to be taken.
- Worked rotating shift work during evenings, nights, weekends, and holidays and must be available to work extended shifts and be subject to emergency callout(s).
- Worked effectively in a disciplined environment with close supervision and carry out lawful orders according to policies regardless of personal agreement.
- Answered Incoming Calls, provided customer service, performed EMD, send Emergency Services to correct locations.
Experience
7-10 Years
Level
Management
Education
Diploma
911 Telecommunicator Resume
Summary : Seeking a career that will allow to learn new skills and work as a cooperative member of a 911 Telecommunicator team. Am eager to implement knowledge from prior work experience to serve as an asset to a new work environment.
Skills : Excellent customer service skills, Adaptability.
Description :
- Answered and documented numerous administrative and 911 phone calls.
- Communicated with 5 law enforcement agencies, 7 fire agencies, and an ambulance service.
- Monitored 10 radio channels.
- Handled time-sensitive and confidential information on a daily basis.
- Interacted with customers that physically come to the 911 center for assistance.
- Worked as per the priority of calls based on policy and nature of the incident- Delete, set by policy.
- Responsible for maintaining the current status of personnel and equipment already out on calls while dispatching.
Experience
10+ Years
Level
Senior
Education
B.S in Arts
911 Telecommunicator Resume
Objective : Seeking a 911 Telecommunicator position with a company that will allow to fully utilize communication, organizational and customer service skills. Diligent and dependable with excellent communication skills in time management.
Skills : Excellent communication skills, Time management.
Description :
- Physically located 9-1-1 telephone calls and identifies vehicles' locations using the geographic display (MapStar).
- Stayed current on specific crime problems, unusual fire, and police field operations,etc., that must be considered when dispatching.
- Read and interpreted a variety of resource material, procedural manuals, etc.
- Utilized appropriate equipment is necessary to perform job duties such as a computer, two-way radio, as well as related dispatch and recording equipment.
- Operated radio dispatch equipment in the enhanced 911 communications center.
- Kept various records on communications and computer activities.
- Answered the telephone, takes messages, answers inquiries.
Experience
2-5 Years
Level
Junior
Education
B.S In Management
911 Telecommunicator Resume
Objective : To obtain a job as a 911 Telecommunicator Service Representative. A job that will challenge me and allow to use my education, skills, and past experiences in a way that is both beneficial to self, clients and employer and allow for further growth and advancement.
Skills : Communication skills, Management, Inventory Management.
Description :
- Provided information to the caller and field units in a clear and concise manner.
- Utilized various communication interview techniques to calm callers on the phone and obtain the necessary information to determine the appropriate response required.
- Entered all relevant police transmissions in emergency situations directly into the Computer-Aided Dispatch (CAD).
- Received and dispatched calls and messages for fire and police units.
- Maintained contact with all units on assignment, maintained accurate status and location of all units, maintained daily computerized log of all field calls, and units dispatched.
- Simultaneously monitored up to five computer screens and to immediately access each.
- Monitored and utilized numerous fire and police radio frequencies, the civil defense radio channel, and the Police emergency channel.
Experience
0-2 Years
Level
Junior
Education
A.S Of Arts
911 Telecommunicator Resume
Objective : To attain a challenging career that will provide me with growth opportunities with my experience and increased knowledge of being Emergency a 911 Telecommunicator to be developed to its greatest degree.
Skills : Fluent In Spanish, Type 45+ Wpm, Excellent Customer Service , Exceptional Computer.
Description :
- Received emergency calls from the public requesting police, fire, or another emergency service.
- Responded to radio transmissions, voice instructions, and phone conversations simultaneously.
- Evaluated and provided appropriate responses to emergency calls while working under stressful conditions and strict time constraints.
- Responsible for answering the 911 line and non-emergency line.
- Assisted callers with their emergencies and sending calls to the correct dispatch.
- Managed the digital alarm box for automated fire alarms.
- Responsible for logging control burns and sprinkler testing into the logbook.
Experience
2-5 Years
Level
Junior
Education
Emergency Medical Technician