A 911 Dispatcher is basically a computer or telephone or radio operator who connects people with emergency services like fire, police or medical services. To handle these coordinating processes the 911 Dispatcher Resume gives a list of some common activities like – taking responsibility of handling multiple channels of communication, handling crisis management and dealing with people who are overwhelmed or terrified; creating and copying files, processing legal violations, operating and monitoring alarm systems; and relaying crucial information with co-workers to handle emergency services.
Employers look for candidates depicting these skills – experience in handling and communicating emergency problems, ability to understand the received message and provide clear instructions, proficiency in reading maps, ability to advise people on how to manage the emergencies, proficiency in CAD dispatch programs, and knowledge of managing multiple phone lines. While formal education is not needed, most of the resumes display an emergency training course completion certificate.
Summary : Dedicated 911 Dispatcher with over 10 years of experience in emergency response and communication. Proven ability to manage high-stress situations, coordinate with multiple agencies, and provide critical information to first responders.
Skills : Emergency Communication Systems, Crisis Management, Call Prioritization, Data Management
Description :
Provide critical assistance and information to callers, directing and transferring calls to appropriate emergency services.
Dispatch and maintain communication with police, fire, and emergency medical services, monitoring the status of field personnel.
Respond to inquiries from emergency responders, providing directions to incident scenes and logging arrival times.
Coordinate response activities with outside agencies, including public works and search and rescue services.
Receive and respond to information from alarm companies, monitoring alarm systems and dispatching appropriate personnel.
Research and provide information to law enforcement regarding individuals, vehicles, and criminal histories.
Enter data into crime information systems related to missing persons, stolen items, and protection orders.
Experience
10+ Years
Level
Senior
Education
Degree
E911 Dispatcher Resume
Headline : Dedicated 911 Dispatcher with 7 years of experience in emergency response. Proven ability to remain calm under pressure, effectively communicate, and coordinate emergency services to ensure public safety.
Skills : Crisis Management, Emergency Response, Active Listening, Multi-tasking, Data Entry
Description :
Dispatch police, fire, and EMS services via radio and pager equipment, ensuring rapid response to emergencies.
Answer and transfer emergency and administrative calls, prioritizing urgent situations effectively.
Document and file detailed reports using computer applications, maintaining accurate records for future reference.
Remain calm and focused in high-pressure situations, demonstrating strong decision-making skills.
Conduct CPR and first aid training, ensuring readiness for medical emergencies.
Utilize strong communication skills to relay critical information to emergency responders.
Maintain a professional demeanor while providing exceptional customer service to callers in distress.
Experience
5-7 Years
Level
Consultant
Education
Degree
911 Dispatcher/Corrections Officer Resume
Summary : Dedicated 911 Dispatcher with 10 years of experience in emergency response coordination, adept at managing high-pressure situations, ensuring public safety, and providing critical support to first responders.
Receive and assess 911 emergency calls, coordinating immediate responses and providing critical support to first responders.
Conduct public safety dispatching, managing multi-jurisdictional incidents and supporting law enforcement and medical services.
Evaluate and prioritize service requests, ensuring efficient response based on incident type and severity.
Operate a multi-frequency radio console, facilitating communication across various emergency agencies.
Perform essential communications center duties, including data entry, file maintenance, and managing high call volumes.
Utilize advanced computer applications to access law enforcement databases and maintain accurate logs.
Safeguard sensitive information, process legal documents, and compile reports for law enforcement agencies.
Experience
10+ Years
Level
Senior
Education
AAS Criminal Justice
Detention Officer/911 Dispatcher Resume
Objective : Dedicated 911 Dispatcher with 2 years of experience in emergency response. Proven ability to manage high-stress situations, communicate effectively, and coordinate with emergency services to ensure public safety.
Received and prioritized 911 calls, dispatching Fire, EMS, and Police to ensure rapid response.
Maintained accurate call records and provided pre-arrival medical instructions to callers.
Communicated effectively with distressed callers, managing high-stress situations with professionalism.
Prepared detailed incident reports, documenting events and response times for all dispatched units.
Maintained Emergency Medical Dispatcher and CPR/AED certifications to provide life-saving support.
Adhered to HIPAA regulations, ensuring caller privacy and confidentiality at all times.
Utilized advanced software for mapping, vehicle tracking, and emergency response coordination.
Experience
0-2 Years
Level
Entry Level
Education
Degree
Communications Operator (911 Dispatcher) Resume
Headline : Dedicated 911 Dispatcher with 7 years of experience in emergency response and crisis management. Proven ability to remain calm under pressure, prioritize calls, and coordinate with emergency services to ensure public safety.
Executed comprehensive radio and telephone operations for emergency services.
Prioritized and processed incoming emergency calls for police, fire, and medical assistance.
Trained and mentored new dispatchers to enhance team performance.
Utilized a computer-aided dispatch system to manage emergency calls effectively.
Maintained accurate records of all dispatched calls and responses.
Collaborated with law enforcement and emergency services to coordinate responses.
Conducted regular training sessions to ensure compliance with emergency protocols.
Experience
5-7 Years
Level
Consultant
Education
AAS-CJ
911 Dispatcher Resume
Objective : Dedicated 911 Dispatcher with over 5 years of experience in emergency response and communication. Proven ability to remain calm under pressure, prioritize tasks, and provide critical information to first responders.
Operated and maintained dispatch systems to ensure seamless communication.
Assessed emergency situations by questioning callers to determine response needs.
Completed certification training and maintained up-to-date knowledge of protocols.
Utilized advanced software to log incidents and track response times.
Coordinated with police, fire, and EMS to dispatch appropriate resources.
Monitored radio communications to provide real-time updates to responders.
Maintained accurate records of all calls and responses in compliance with regulations.
Experience
2-5 Years
Level
Junior
Education
AAS Criminal Justice
911 Dispatcher Resume
Summary : Dedicated 911 Dispatcher with over 10 years of experience in emergency response and communication. Proven ability to manage high-pressure situations, ensuring timely and accurate dispatch of emergency services.
Skills : Emergency Response, Crisis Management, Communication Skills, Multi-tasking, Data Entry
Description :
Receive and assess emergency and non-emergency calls, dispatching appropriate services promptly.
Document call details, ensuring accurate records for law enforcement and emergency services.
Utilize computerized systems to access and update critical information on wanted persons and vehicles.
Maintain confidentiality and security of sensitive information while managing multiple calls.
Relay vital information to first responders and coordinate with various agencies during emergencies.
Monitor radio communications to stay informed of ongoing incidents and resource availability.
Provide assistance to callers, offering guidance and support during high-stress situations.
Experience
10+ Years
Level
Senior
Education
AAS-CJ
911 Dispatcher Resume
Objective : Dedicated 911 Dispatcher with 2 years of experience in emergency response and crisis management. Proven ability to handle high-pressure situations, ensuring effective communication and coordination among emergency services.
Skills : Communication Skills, Crisis Management, Emergency Response, Multi-Tasking, Active Listening
Description :
Answered emergency calls and efficiently routed them to appropriate emergency services.
Collected critical information from callers during high-stress situations to assess urgency.
Maintained professional relationships with law enforcement and emergency services for effective collaboration.
Dispatched Police, Fire, and EMS units to various locations, ensuring rapid response to emergencies.
Ensured clear communication between responders and callers to maintain safety and situational awareness.
Completed extensive training to operate multiple dispatch systems and protocols effectively.
Provided guidance to callers in crisis, offering support until emergency personnel arrived.
Experience
0-2 Years
Level
Junior
Education
AAS-CJ
911 Dispatcher Resume
Objective : Dedicated 911 Dispatcher with 5 years of experience in emergency communication and public safety. Proven ability to manage high-pressure situations, dispatch emergency services, and provide critical support to first responders.
Skills : Microsoft Office Suite, Open Source Search Tools, PhotoDNA Analysis, Exif Tool Proficiency, Emergency Communication
Description :
Gathered and entered critical information from callers into the Computer Aided Dispatch (CAD) system.
Operated CAD console with multiple terminals, ensuring accurate mapping and resource allocation.
Received and prioritized emergency calls, dispatching police, fire, and medical units as needed.
Monitored public safety resources, coordinating emergency services across jurisdictions.
Accessed and entered data from VCIN and NCIC databases for real-time information retrieval.
Maintained clear and professional communication with first responders and other agencies.
Condensed complex information into concise remarks, ensuring clarity and accuracy in call processing.
Experience
2-5 Years
Level
Junior
Education
AAS Criminal Justice
911 Dispatcher Resume
Objective : Dedicated 911 Dispatcher with 2 years of experience in emergency response communication. Skilled in managing high-pressure situations, providing critical information, and coordinating with emergency services to ensure public safety.
Skills : Crisis Management, Emergency Response, Multi-tasking, Communication Skills
Description :
Provided efficient emergency 911-call handling and dispatching services to ensure rapid response.
Maintained constant communication with emergency responders, including police, fire, and medical units.
Determined appropriate response agencies based on incoming 911 calls and dispatched necessary resources.
Monitored emergency radio frequencies to relay critical information to on-scene officials.
Coordinated with multiple agencies to ensure effective incident management until resolution.
Utilized computer-aided dispatch systems to log calls and track response times accurately.
Trained new dispatchers on protocols and emergency response procedures to enhance team efficiency.
Experience
0-2 Years
Level
Entry Level
Education
AAS-EM
911 Dispatcher Resume
Headline : Dedicated 911 Dispatcher with 7 years of experience in managing emergency calls, coordinating responses, and ensuring public safety. Proven ability to remain calm under pressure and provide critical information to first responders.
Managed emergency and non-emergency calls for multiple agencies, ensuring accurate information relay.
Coordinated dispatch of law enforcement and emergency services based on caller information.
Verified driver and vehicle information during traffic stops, assisting officers in real-time.
Entered and updated warrants and stolen vehicle data in national databases.
Documented all public interactions, maintaining detailed records for future reference.
Generated reports for law enforcement personnel, aiding in operational efficiency.
Trained new dispatchers on protocols and procedures, fostering a knowledgeable team.
Experience
5-7 Years
Level
Executive
Education
AS-CJ
911 Dispatcher Resume
Headline : Dedicated 911 Dispatcher with 7 years of experience in emergency response. Proven ability to assess situations quickly, prioritize tasks, and communicate effectively under pressure. Committed to public safety and efficient service delivery.
Skills : Proficient in CAD systems, Exceptional communication skills, Strong multitasking abilities, Crisis management, Emergency response coordination
Description :
Assess emergency situations to determine the nature and location of incidents, prioritizing dispatch of police, fire, and medical units.
Receive and process 911 calls, maintaining real-time communication with emergency units to ensure effective response.
Monitor emergency alarms and non-emergency calls, providing assistance and information as needed.
Utilize various computer systems to enter, update, and retrieve critical information efficiently.
Respond to inquiries regarding vehicle registrations and warrants, providing accurate data to callers.
Maintain awareness of multiple public safety radio frequencies to coordinate responses effectively.
Operate advanced communication equipment, including radio consoles and telecommunication systems, to facilitate emergency operations.
Experience
5-7 Years
Level
Executive
Education
AAS-EM
911 Telecommunicator Resume
Summary : Accomplished 911 Telecommunicator with a decade of experience in crisis management and emergency response. Expert in maintaining composure under pressure, facilitating effective communication among first responders, and ensuring the efficient dispatch of emergency services.
Skills : Active Listening, Multitasking, Communication Skills, Problem Solving, Stress Management
Description :
Answered and documented a high volume of emergency and administrative calls with precision.
Collaborated with multiple law enforcement and emergency service agencies to coordinate responses effectively.
Monitored multiple radio channels to ensure real-time communication with field personnel.
Handled sensitive information with discretion, prioritizing confidentiality and urgency.
Provided assistance to walk-in clients at the 911 center, offering immediate support and guidance.
Prioritized emergency calls based on established protocols, ensuring swift action on critical incidents.
Maintained accurate status updates of personnel and equipment during ongoing emergencies.
Experience
10+ Years
Level
Senior
Education
AAS
911 Telecommunicator Resume
Objective : Dynamic 911 Telecommunicator with 5 years of experience in high-pressure emergency response. Expert in prioritizing critical information, coordinating with first responders, and ensuring public safety through effective communication and rapid decision-making.
Skills : Effective Verbal and Written Communication, Attention to Detail, Critical Thinking, Empathy, Time Management
Description :
Located 9-1-1 calls and identified vehicle locations using MapStar GIS technology.
Monitored ongoing crime patterns and emergency operations to inform dispatch decisions.
Interpreted procedural manuals and resource materials to enhance response protocols.
Utilized advanced dispatch equipment including computers and two-way radios for effective communication.
Operated radio dispatch equipment in a busy 911 communications center.
Documented call logs and communication records to maintain accurate operational history.
Provided exceptional customer service by answering inquiries and taking messages efficiently.
Experience
2-5 Years
Level
Junior
Education
AAS Criminal Justice
911 Telecommunicator Resume
Objective : Compassionate 911 Telecommunicator with 2 years of experience in emergency response and crisis management. Skilled in maintaining composure during high-stress situations, effectively communicating with callers, and coordinating responses with emergency services to ensure public safety.
Provided information to callers and field units clearly and concisely.
Utilized communication techniques to calm distressed callers and gather critical information.
Entered police transmissions into the Computer-Aided Dispatch (CAD) during emergencies.
Maintained contact with all units on assignment, tracking their status and locations accurately.
Monitored multiple computer screens simultaneously for efficient information access.
Utilized various radio frequencies to coordinate with police and fire departments.
Assisted in training new staff on emergency response protocols and procedures.
Experience
0-2 Years
Level
Junior
Education
AAS
911 Telecommunicator Resume
Objective : Resourceful 911 Telecommunicator with 5 years of experience in emergency response and crisis management. Skilled in assessing urgent situations, coordinating with multiple agencies, and delivering critical information to ensure public safety. Committed to maintaining composure under pressure and providing exemplary support to first responders.
Skills : Bilingual Communication Skills, Typing Speed 45+ WPM, Effective Communication Skills, Phone Etiquette, Radio Communication
Description :
Received emergency calls from the public requesting police, fire, or other emergency services.
Responded to radio transmissions and voice instructions while managing multiple conversations.
Evaluated and provided appropriate responses to emergency calls under strict time constraints.
Answered both 911 and non-emergency lines, ensuring timely assistance.
Assisted callers by assessing their emergencies and directing them to the correct dispatch.
Managed the digital alarm box for automated fire alarms efficiently.
Logged control burns and sprinkler testing accurately into the logbook.
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