911 Telecommunicator Resume Samples

Description :

1. Supervised 4-5 employees during the rotating shift schedules.
2. Provided monthly observations for each employee supervise during the month.
3. Provided yearly evaluations for the primary employees am responsible for.
4. Ensured that employees are doing their job properly and effectively and providing customer service and if not use the proper disciplinary action.
5. Provided encouragement and let employees know when they are doing a good job.
6. Received emergency and non-emergency calls.
7. Transferred calls pertaining to fire and emergency medical to orange county fire rescue.

Experience

7-10 Years

Level

Management

Education

High School Diploma

Description :

1. Received and prioritized calls and complaints from the public concerning crimes, fires and emergencies question the caller to determine the nature of the problem.
2. Broadcasted orders to police and other emergency units in the vicinity to investigate complaints and relay instructions or questions from other units.
3. Determined the type and nature of personnel and equipment needed.
4. Maintained verbal contact with the caller for the purpose of updating in-progress calls and continually update responding units.
5. Maintained log of all radio transmissions as to time, duration, and message.
6. Replied general information to the public and refer callers to proper offices.
7. Performed follow-up on dispatches on a regular basis.

Experience

10+ Years

Level

Senior

Education

Diploma in Arts

Description :

1. Answered multiple phone lines, worked directly with police/fire/ems agencies.
2. Coordinated with mutual aid agencies during pursuits and other high priority incidents to get the most efficient responses, multi-tasked talking on the phone and radio.
3. Talked to people that were either suicidal, mentally ill, in duress, having life-threatening medical problems, in labor during pregnancy, depressed, or angry/disgruntled.
4. Answered multiple 911 calls for emergency services while simultaneously answering radio requests from officers over the radio.
5. Monitored a multi-channel radio system, handling requests for officers as well as other public safety agencies.
6. Recorded information and maintained necessary and accurate records of activity and performance.
7. Operated varied and complex computerized communication and emergency warning systems equipment.

Experience

5-7 Years

Level

Executive

Education

BA in Science

Description :

1. Received and processed voice and TTY 911 emergency calls, non-emergency calls, Crime Stoppers calls, including after-hours contacts.
2. Responsible for answering emergency 911 related calls and dispatched appropriate police, fire, and ems units.
3. Received public emergency and non-emergency calls and supervised response prioritization, effectively dispatching to official units while tracking data in the computer-aided dispatch (CAD) system.
4. Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
5. Coordinated basic life support (BLS), advanced life support (ALS), paramedic ambulance responses, and life flights to deliver advanced emergency medical dispatch life support.
6. Investigated call records, call notes, aliases, vehicles, and known associates information to connect crimes and potential locations of suspects.
7. Maintained contact with the caller, gathering any additional information needed and dispatching emergency service personnel (ambulance/fire/police).

Experience

7-10 Years

Level

Management

Education

Intelligence Studies

Description :

1. Determined the type of emergency calls and their location.
2. Decided the appropriate response based on agency procedures of the calls.
3. Gave over-the-phone medical instructions before emergency personnel arrives.
4. Answered emergency and non-emergency telephone calls using computerized equipment.
5. Identified the nature of the incident and the proper agencies to respond.
6. Referred the caller or relays the message when further internal action is not required.
7. Determined, calmly, and effectively, critical information for processing a call.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Arts

Description :

1. Received, screened, and prioritized emergency (E911) and non-emergency telephone calls for service from the public requiring law enforcement, emergency medical service (EMS), or fire department attention and relay to officers or command personnel, as appropriate.
2. Operated a multi-frequency radio and computer-aided dispatch system, accesses teletype, monitors alarms systems, operates playback tape recorders, operates TDD/TTY, operates security devices, and other related communication equipment located throughout the Center.
3. Maintained familiarity with the Standard Operating Procedures and appropriate manuals that provide a thorough knowledge of Multi-Agency Communications Center operations and procedures.
4. Evaluated information received and utilizes protocols provided through the computer-aided dispatch system to determine appropriate action or actions to be taken.
5. Worked rotating shift work during evenings, nights, weekends, and holidays and must be available to work extended shifts and be subject to emergency callout(s).
6. Worked effectively in a disciplined environment with close supervision and carry out lawful orders according to policies regardless of personal agreement.
7. Answered Incoming Calls, provided customer service, performed EMD, send Emergency Services to correct locations.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Answered and documented numerous administrative and 911 phone calls.
2. Communicated with 5 law enforcement agencies, 7 fire agencies, and an ambulance service.
3. Monitored 10 radio channels.
4. Handled time-sensitive and confidential information on a daily basis.
5. Interacted with customers that physically come to the 911 center for assistance.
6. Worked as per the priority of calls based on policy and nature of the incident- Delete, set by policy.
7. Responsible for maintaining the current status of personnel and equipment already out on calls while dispatching.

Experience

10+ Years

Level

Senior

Education

B.S in Arts

Description :

1. Physically located 9-1-1 telephone calls and identifies vehicles' locations using the geographic display (MapStar).
2. Stayed current on specific crime problems, unusual fire, and police field operations,etc., that must be considered when dispatching.
3. Read and interpreted a variety of resource material, procedural manuals, etc.
4. Utilized appropriate equipment is necessary to perform job duties such as a computer, two-way radio, as well as related dispatch and recording equipment. 
5. Operated radio dispatch equipment in the enhanced 911 communications center.
6. Kept various records on communications and computer activities.
7. Answered the telephone, takes messages, answers inquiries. 

Experience

2-5 Years

Level

Junior

Education

B.S In Management

Description :

1. Provided information to the caller and field units in a clear and concise manner.
2. Utilized various communication interview techniques to calm callers on the phone and obtain the necessary information to determine the appropriate response required.
3. Entered all relevant police transmissions in emergency situations directly into the Computer-Aided Dispatch (CAD).
4. Received and dispatched calls and messages for fire and police units.
5. Maintained contact with all units on assignment, maintained accurate status and location of all units, maintained daily computerized log of all field calls, and units dispatched.
6. Simultaneously monitored up to five computer screens and to immediately access each.
7. Monitored and utilized numerous fire and police radio frequencies, the civil defense radio channel, and the Police emergency channel.

Experience

0-2 Years

Level

Junior

Education

A.S Of Arts

Description :

1. Received emergency calls from the public requesting police, fire, or another emergency service.
2. Responded to radio transmissions, voice instructions, and phone conversations simultaneously.
3. Evaluated and provided appropriate responses to emergency calls while working under stressful conditions and strict time constraints.
4. Responsible for answering the 911 line and non-emergency line.
5. Assisted callers with their emergencies and sending calls to the correct dispatch.
6. Managed the digital alarm box for automated fire alarms.
7. Responsible for logging control burns and sprinkler testing into the logbook.

Experience

2-5 Years

Level

Junior

Education

Emergency Medical Technician