An Agent Support Specialist is responsible for providing customer support by assisting with respective sales procedures. A well-written Agent Support Specialist Resume mentions the following core duties and responsibilities – helping with sales-related problems, entering new orders, managing customer accounts, investigating shipping issues, tracking orders, entering and tracking data in sales databases, providing reports to the sales department; responding to customer queries, identifying customer needs and helping customers use specific features; analyzing reporting product malfunctions, updating internal databases with information about technical issues, gathering customer feedback and sharing them with the product, sales, and marketing team, and assisting in training junior customer support representatives.
Employers prefer to hire those with the following skills – familiarity with relevant industry, a good understanding of how CRM systems, multitasking skills, patience with handling tough cases, excellent communication and problem-solving skills, and experience in using help desk software, and remote support tools. A degree is commonplace among job applicants.
Headline : Goal-oriented Agent Support Specialist dedicated to high levels of customer satisfaction and meeting aggressive business goals. Creative and Dependable with specialised knowledge in Business and Medical.
Skills : Efficient with Microsoft Word, Excel and PowerPoint.
Description :
Utilised computers for various applications, such as database management, office, market access, power point, excel and word processing.
Utilised systems such as CCP2, CI, and Solar.
Handled inbound telephone calls in a high volume call center and give information to Agents or transfer calls to appropriate individuals.
Created, maintained and entered information into databases.
Assisted Agents with pre enrolment inquires including contract, certification, and helping members enrol into Humans plans.
Preformed administrative tasks, such as maintaining, researching and updating records.
Assisted Agents with selling various types of insurance policies to Medicare Advantage clients including medical, dental, and vision insurance.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Agent Support Specialist Resume
Objective : Agent Support Specialist professional looking to secure a position in a role where my knowledge and experience together with my educational background will be utilised to enhance my skills and contribute to the growth of the organisation and my career.
Skills : Microsoft Office, SAP, SAGE, SharePoint.
Description :
Provided support to agents to ensure completion of their certification for Medicare Health Care Plans.
Resolved product/policy issues and shared benefits of each plan type to ensure sell of new plan to client.
Supplied details for enrolment forms/process to prevent enrolment delays and client complaints.
Dealt tactfully and effectively with difficult agents.
Displayed excellent written and verbal skills.
Gathered, compiled and analysed information from varies computer systems.
Very fast-paced environment, handled many calls while implementing data in the various computer systems.
Experience
2-5 Years
Level
Executive
Education
Bachelors In Accountancy
Agent Support Specialist Resume
Objective : Agent Support Specialist is responsible for Providing quality product and service information to customers, Answering customer questions about product and service issues, Providing service design and development support, Providing technical support for the network, hardware, software and services offered by the company.
Skills : Solar Customer Interface, Microsoft Word.
Description :
Assisted with company-wide accounting software conversion.
Set up commission calculations to pay agents upon property closing.
Reconciled bank statements for operating and escrow accounts.
Setup efficient accounting procedures that most effectively utilise new software.
Processed vendor invoices and accounts payable.
Assisted with all office positions as needed.
Served as point of contact for customers and answer their service related queries via telephone.
Experience
2-5 Years
Level
Executive
Education
BS
Agent Support Specialist Resume
Headline : To excel in a Agent Support Specialist position of increased responsibility allowing my experience and leadership skills to help the organisation and myself grow. I want my personality and aptitude for learning to be an asset for my team and my company. If you aspire for greatness, you inspire those around you to want the same.
Skills : Excel, Type 60 wpm, 10,000 alpha numberic kph, customer service, leadership and management .
Description :
Sorted and replied to department emails regarding Medicare pre-enrolment support for field agents.
Scanned any incoming mail to be processed through email.
Delegated time sensitive status checks to responsible and reliable workers.
Answered incoming calls regarding Medicare pre-enrolment support for field agents.
Provided status of enrolment applications and resolve pre-enrolment issues.
Responsible for all data entry and modifications in the Multiple Listing System, including the upload of documents and photographs Trained and supported agents on how to list homes that are most appealing to buyers.
Trained and supported agents in preparing a list of properties that are comparable with buyer's needs and financial resource Prepared productivity and inventory reports for both the office and individual agents.
Experience
5-7 Years
Level
Executive
Education
GED
Agent Support Specialist Resume
Summary : Agent Support Specialist is responsible for Providing training to employees on services that are available to customers and other resources available to them including, but not limited to: websites, email, mobile applications and social media channels, Acting as an expert in a specific area of technology or server configuration, hardware configuration or software configuration, Ensuring that all products are configured in accordance with the company's standard configurations (e.g., operating systems, network hardware, software).
Skills : Detailed Oriented, Communication Skills, Multitasking.
Description :
Answered a Citrix phone system to service multiple agent inquiries.
Provided optimal customer service to multiple agents by providing them with answers about licensing, appointment and commissions questions.
Responsible for running quotes, faxes, emails, and providing them with current and updated Gerber Life product information.
Used Extensive customer service.
Detail oriented and independent work with a variety of fast paced environment.
Provided quick and knowledgeable answers regarding the new Federal Healthcare Reform law to Agents that are contracted by Humans Inc.
Assisted in the appointment process of licensed agents to becoming contracted with Humans Inc.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Agent Support Specialist Resume
Headline : Agent Support Specialist with 6+ years of experience in Actively engaging with customers to resolve issues on a timely basis, Providing knowledge of the company's products and services to customers on a regular basis, Maintaining customer satisfaction by resolving issues within the given time frame.
Skills : Microsoft Office ,Windows, IEX ,power Point.
Description :
Analysed, duplicated and documented system issues for bugs, enhancements and workarounds.
Developed and maintained the agent support knowledge database.
Provided orientation and training to agents on the quoting system when needed.
Navigated through the web based systems to assist agents with issues they encountered.
Provided professional, reliable and prompt customer service to agents.
Educated and problem solved for our agents regarding Medicare and Humans One products.
Built and strengthen relationships with both internal and external agents.
Experience
5-7 Years
Level
Junior
Education
BS In Criminal Justice
Agent Support Specialist Resume
Objective : Agent Support Specialist is responsible for Developing a thick client database of potential clients to assist with future marketing efforts, Ensuring that all agents are trained in all relevant aspects of the company's products and services, Developing short term and long term goals for both current and potential clients.
Skills : Tempo/Fusion, HAR Client Gateway, ZipForm, Centralised Showing Service, DocuSign, Microsoft Office, Microsoft Outlook, SureClose, Back Agent, Expressed, HAR Appointment Manager.
Description :
Assisted agents with the licensing, contracting, appointment, and certification process in order for them to be compliant to sell Medicare products and prescription drug plans through Humana.
Assisted agents with accessing and navigating the Humana Agent Portal.
Accessed information for agents that may have questions about the steps needed to become contracted with Humans.
Assisted agents with Medicare and Humane product and enrolment questions and guidelines.
Navigated with any system issues agents may have in regards to using a standard paper application, electronic enrolment, or paperless application.
Provided online training sessions on all systems within the company to ensure that users are proficient in their use of systems before going live.
Provided supervisory and customer support to each agent on a daily basis.
Experience
2-5 Years
Level
Executive
Education
GED
Agent Support Specialist Resume
Headline : Agent Support Specialist is responsible for Conducting regular training on customer service and related topics, Managing other agents who may not be as technically proficient or have more experience than you do, Performing administrative tasks such as creating invoices.
Skills : Microsoft Office Specialist, Problem Solving Skills.
Description :
Generated quotes for Individual Major Medical Health Plans Assist with commission questions Systems: Assist PMT Rx Calculations Humana-medicare.com .
Kept closely attuned to the needs and perspectives of customers and use this insight for the benefit of the business.
Resolved agent issues via telephone and email.
Assisted in the Certification process for agents to sell Individual Major Medical Insurance, and Affordable Care Act Health Insurance.
Assisted agents/brokers in selling of Humans products and following compliance.
Responsible for complete compliance of listing files.
Provided agents with guidance in handling difficult or complex problems and resolving escalated complaints or disputes.
Experience
5-7 Years
Level
Executive
Education
MBA In Business
Agent Support Specialist Resume
Objective : Agent Support Specialist is responsible for Providing customer service and technical support for all products and applications in the organization, Answering questions about our products, including eligibility for technical support and pricing, Providing telephone or web based training on product features, functionality, documentation and troubleshooting techniques.
Skills : Microsoft Word, Data Entry.
Description :
Trained and supported agents with the HAR/MLS application process and associated dues.
Developed and maintained productive business relationships with all prospects, partners and clients.
Entered, updated and maintained daily sales activities and client/customer information into Sales database.
Used computer to document calls and research questions.
Assisted in the development of scripts to resolve customer issues.
Assisted with product training and documentation.
Assisted with product support policies and procedures.
Experience
2-5 Years
Level
Junior
Education
Master Of Science
Agent Support Specialist Resume
Headline : Received a Bachelor's degree in Agent Support Specialist with a minor in Business at the University of Kentucky while remaining in good standing to receive an academic scholarship. Has extensive experience in retail and customer service which has enhanced problems solving ability and communication skills.
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