Airline Station Manager Resume
Summary : As an Airline Station Manager, Created an environment that cares for our frontline team members and celebrates the team's successes. Led airport team to perform their work in a safe, efficient manner and compliance with Federal, state, and local regulations including DOT, FAA, and other government agencies. Provided frontline team exceptional support through a variety of mechanisms for them to deliver superior customer service.
Skills : Communicational Skills, Coaching, Team Work.
Description :
- Coached and mentored frontline team members in skill development, customer service elevation, and company culture behaviors.
- Promoted an environment of mutual respect and trust between frontline team members.
- Established and promoted effective relationships with an external and internal customer base that fosters compassion, authenticity, integrity, respect, and dignity.
- Provided the direction and appropriate support structure using effective resources to enable the team to deliver high performance.
- Assessed operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels.
- Worked extra hours when there are operational needs and understood company policies and procedures and functional automation applications.
- Ensured that all employees are trained in safety procedures and policies, including emergency responses to accidents or incidents.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Airline General Manager Resume
Summary : Over 9 years of experience as an Airline General Manager, Established or implemented goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilities. Monitored performance against plans and initiates corrective actions to improve results. Resolved and justified equipment, facilities, staffing, and training needs to achieve station operations goals.
Skills : Team Work, Co-ordinational Skills.
Description :
- Participated as a team member to headquarters support organizations, as well as other United operating departments in coordinating their responsibilities.
- Coordinated and provided functional mentorship and supervision of contracted ground handling agents.
- Represented airport activities to federal, state, and city agencies as well as the FAA and Maintained a safe, clean, and reliable operation.
- Maintained a positive employee relations work environment and collaborative relationships with applicable labor groups.
- Directed station activities to ensure outstanding customer service, which includes, mainline, express, and partner airlines.
- Maintained station facilities, equipment, and professional appearance standards for all United employees.
- Managed and maintained the companys fleet of planes, including ordering new planes when needed.
Experience
7-10 Years
Level
Management
Education
GED
Aviation Operations Manager Resume
Summary : As an Aviation Operations Manager, Acting as a liaison between the wider A&M and Intl SOS operational platforms to service aviation and maritime security clients. Developed and managed security training syllabi for A&M personnel and regional security personnel in support of the A&M platform and agenda. Worked closely with the Security Product & Technical Manager A&M regarding products and services, notably security consulting opportunities.
Skills : Operations Manager, Security Operations.
Description :
- Coordinated closely, routinely communicates, and aligns with all Regional Security Center Security Directors of Operations and Security Operations Managers.
- Developed mission planning and execution support materials, databases, processes, and standard operating procedures (SOPs).
- Collected, managed, and analyzed case activity and operational delivery to assess operational efficiency, adherence to quality KPIs, capacity planning, and various reporting functions.
- Contributed to the security provider network strategy and Compiled, segregated, and evaluated research, interprets, analyzes, and disseminates information and analysis relevant to A&M clients.
- Established information and analysis collection requirements relevant to the A&M client base.
- Coordinated new account start-ups and Provided leadership to other managers and supervisors within the company, such as by providing guidance or feedback on employee performance.
- Reviewed and approved flight schedules to ensure they meet the needs of passengers and cargo shipments.
Experience
7-10 Years
Level
Management
Education
GED
Airline Manager Resume
Summary : As a Freelance Airline Manager, Leveraged various mediums of Employee feedback to identify priority areas for the Team and the Company. Lead department engagement with Clifton Strengths. Met administrative requirements as established
Skills : Leadership, Financial Skills.
Description :
- Oversaw the financial and operational performance of the location and Resolved service issues in problem areas to ensure contract retention.
- Fostered a safe working environment and Hold employees accountable for safety audit performance.
- Worked collaboratively with Teams throughout the department to execute on focus areas set forth by the Department Leadership Team.
- Monitored and recorded performance and reported on an annual basis.
- Worked with Sales, Regional Vice President, and Controller to develop competitive bids for new business.
- Evaluated information to determine whether it is accurate before incorporating it into client-facing assessments and reports.
- Managed and coordinated all aspects of the airlines business operations, including pricing, customer service, and purchasing decisions.
Experience
7-10 Years
Level
Management
Education
BA
Airline Manager Resume
Headline : Over 6 years of experience an Airline Manager, Organized program logistics, including preparing for and hosting events and meetings. Collaborated cross-functionally to implement solutions across the Company for all instances of culture and engagement (e.g. onboarding, development, engagement, and recognition platforms).
Skills : Collaborative Skills, Logistics.
Description :
- Developed, administered, and analyzed surveys in partnership with the CS&S Survey Team and Employee Insights Team and reports feedback to Leadership.
- Communicated areas of accountability and performance expectations to assigned personnel.
- Determined standards of performance as a basis to review the progress of personnel.
- Recommended salary adjustments, transfers, promotions, and terminations and Ensured proper training of assigned personnel.
- Fostered a safe, cooperative, and harmonious working climate conducive to maximizing employee morale and productivity.
- Managed fee-for-service operations, including cash handling and accountability procedures that may be required.
- Planned for and responded to emergencies such as weather events or security threats to ensure the safety of passengers and crew members
Experience
5-7 Years
Level
Executive
Education
GED
Airline Manager Resume
Objective : As an Airline Manager, I Supported and promoted an organizational culture that encourages high performance, high morale, integrity, trust, and Teamwork. Recruited, developed, retained, mentored, and coached Team members. Recognized and articulate the future state through an understanding of internal and external challenges, identifying unique opportunities to create value and engage Employee and Stakeholder involvement.
Skills : Policy Assistant, Team Manager.
Description :
- Adapted to, positively adapt, and promoted any changes in corporate policy and procedures
- Directed work; appraised performance; rewarded and disciplined employees; addressed complaints and resolved problems.
- Demonstrated regular, predictable attendance at the job location and Exceeded Prime Flight customer service and safety standards.
- Coordinated and controlled assigned functions ensuring compliance with Company standards, contractual agreements, and federal guidelines as appropriate.
- Reviewed financial statements and other performance data to measure productivity, safety, and quality goal achievement, and to identify areas needing cost reduction or process improvement.
- Interacted and maintained ongoing communication with relevant authorities, and airport, and air carrier customers by participating and contributing to committee meetings and/or programs.
- Maintained relationships with vendors and suppliers to ensure the company has access to the materials it needs to operate efficiently.
Experience
2-5 Years
Level
Executive
Education
GED
Airline Manager Resume
Objective : As an Airline Manager, Developed positive relationships with team members and other work groups to achieve our common goals. Participated in planeside briefings and engage with flight attendants to ensure they are aware of all current operational initiatives and flight-specific issues. Identified new business opportunities.
Skills : Training, Organizational Skills.
Description :
- Shared customer feedback and escalated issues that may interfere with the crew's ability to deliver the prescribed service.
- Selected, trained, evaluated, and coached personnel, including management.
- Monitored the use of materials, equipment, and supplies and reviewed/approves requisitions.
- Ensured that the required company and air carrier customer audit and compliance monitoring requirements are undertaken to ensure continuity and compliance at all times.
- Ensured that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge.
- Maintained and controlled all required aspects of the operation in accordance with the corporate security program and TSA requirements.
- Administered practices fairly and equitably, where all employees, customers, vendors, and other third parties are treated with respect.
Experience
2-5 Years
Level
Executive
Education
BA
Airline Manager Resume
Objective : As an Airline Manager, Ensured daily company goals, policy, and procedure compliance are met. Liaised with customer service and the local Station Operations Center (SOC) to ensure operational success. Ensured safety goals are met and FAA regulatory requirements are consistently adhered to by the team.
Skills : Team Work, Management Skills, and Customer Service.
Description :
- Negotiated airport use and lease agreements, ground leases, and rates and charges methodologies.
- Developed and maintained working relationships with airport staff, other airlines, local and federal agencies, and relevant airline associations to advance business interests.
- Participated in Airport Airline Affairs Committee (AAAC) for assigned cities and represents business interests.
- Assessed, monitored, and advocated appropriate company interests about airport capital programs.
- Developed and monitored the assigned airport's rents and landing fees budgets as well as their capital budget and expenditures.
- Developed reports, analyses, strategies, and concepts for projects, initiatives, or business opportunities at airports.
- Managed Airlines' space requirements by coordinating space use-planning efforts between internal customers and controllers.
Experience
2-5 Years
Level
Executive
Education
BA
Airline Manager Resume
Objective : As an Airline Manager, Inspired flight attendants to deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS). Recognized flight attendants for exemplary service, teamwork, and performance. Oversaw the performance of the flight attendant team in line with the flight attendant collective bargaining agreement. Conducted investigations regarding performance, complaints, or other work-related issues. Kept our flight attendant team informed by sharing corporate initiatives and changes in policy or procedures.
Skills : Team Work, Attention to detail.
Description :
- Ensured company facilities are effectively managed and in accordance with lease requirements to provide optimum value to the business.
- Directed the optimization of property assets at airports, working with business partners to meet their needs.
- Assessed and monitored the condition and needs of all company properties.
- Developed and implemented key strategies for the development of real estate assets and the mitigation of financial risk.
- Coordinated the review, execution, and implementation of contractual agreements with internal and external stakeholders.
- Collaborated closely with key business partners within Alaska Airlines and Horizon Air, including network and capacity planning, marketing, airport operations, and governmental relations.
- Created and maintained detailed budgets for real estate assets as assigned locations.
Experience
2-5 Years
Level
Executive
Education
GED
Airline Manager Resume
Objective : As an Airline Manager, Developed people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management. Shaped the culture of a team through action, presence, and reinforcement of behaviors.
Skills : Team Work, Creative Skills.
Description :
- Recommended and advocated for compliance with relevant space metrics relative to company brand standards and the conduct of safe operations and prudent business requirements.
- Maintained extremely high regard for confidential and sensitive information.
- Established cross-functional, collaborative relationships with other teams and workgroups.
- Managed/supervised and motivated outside vendors to achieve company results.
- Created and executed an ongoing roadmap for day-of-travel communication improvements.
- Partnered closely with operations and technology teams to improve key capabilities and processes that support day-of-travel communications and clearly defined, prioritized, and implemented improvements.
- Oversaw the Social Care Program, led by a Social Care Program Manager that reports to this role.
Experience
0-2 Years
Level
Entry Level
Education
GED
