A Return Agent provides friendly and superior service using the company’s approved techniques at the time of the return of vehicles that are taken on a rental basis. While the exact job duties depend on the nature of the work, the following duties are listed on the Return Agent Resume – dealing with customer’s inquiries about the cost of vehicle and availability status; registering bookings and explaining the condition of return and leasing policies; completing necessary paperwork; showing vehicle to customers, checking mileage before giving the vehicle; and providing ongoing support and sales service support.
Summary of qualifications that can highlight a resume includes the following – in-depth knowledge of car rental rates and terms and conditions; proficiency with car reservation software; ability to multitask; ability to manage sales processes and excellent customer service skills. Formal education is not mandatory.
Objective : Well-qualified professional with over 5 years of successful experience in positions of increasing responsibility and duties. Top-performer with a track record of consistently meeting or exceeding sales goals and customer expectations. Skilled at educating customers on banking products and recommending the best options that meet their short and long term goals.
Skills : Strong Attention To Detail, Customer Service, American Sign Language.
Description :
Greet all customers using appropriate dialogue as they arrive on the lot.
Advise and review rental charges, and provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check the vehicle for damage on incoming vehicles and direct customers to counter for completion of damage/loss report.
Use proper wording with clients to determine if the vehicle is being returned with a full tank of gas.
Completing service alerts for any mechanical or body damage inflicted by the customer.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Experience
2-5 Years
Level
Junior
Education
BBM
Return Agent I Resume
Headline : Able to work independently with few instructions and very limited supervision, Hard-working team player. Great leadership and communication skills with a perfect attendance record. Self-motivated with high energy, initiative, and focus.
Skills : Medical Terminology, Microsoft Office, Customer Service, Cash Handling, Flexible and Assertive.
Description :
Returned over 200 vehicles daily using specific computer programs on handheld devices.
Assessed over 200 vehicles daily for damage and helped a customer with completion of damage/loss report.
Identified multiple vehicles, which are on system hold for turn-back, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Developed and organized with management new return lanes for ease of access and traffic flow.
Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Provided an elevated customer experience to generate a loyal clientele.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Experience
5-7 Years
Level
Executive
Education
BS
Alamo Return Agent Resume
Objective : Seeking to secure gainful employment within the business sector by way of applied office procedures, customer service skills, and organizational abilities.
Provide superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process.
Provides professional, knowledgeable and courteous service while accurately completing all transactions.
Performs all responsibilities with a focus on the needs of our customers, and in accordance with our Quality Standards.
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges, and provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal.
Experience
2-5 Years
Level
Junior
Education
Certification
Rental Car Return Agent Resume
Objective : Seeking a challenging and rewarding position as an automotive technician while offering an extensive background in supervisory management, fleet control and knowledge of mechanical tools, procedures and the ability to work on most types of the vehicle while implementing strategies that will further the company's goals.
Greeted all customers using prescribed, appropriate dialogue as they arrive on the lot.
Advised and reviewed rental charges, and provide an accurate receipt to the customer.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Completed a service alert for any mechanical and or body damage communicated by the customers.
Identified vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Filled out incident report if and when a vehicle comes in with damage.
Experience
0-2 Years
Level
Entry Level
Education
Associate Of Science
Return Agent II Resume
Objective : Detailed oriented professional with extensive experience in office operations. Comfortable with providing excellent customer service and problem-solving skills. Remains versatile and flexible in changing environments. Performs effectively working independently and cooperatively with others on team-related tasks while maintaining a positive attitude.
Skills : Office, Powerpoint, Word, Sales, Public Speaking, Customer Service, Managing.
Description :
Providing professional, knowledgeable and courteous service while accurately completing all transactions.
Greet all customers using appropriate dialogue as they arrive on the lot.
Prepare and document accurate damage appraisals to restore vehicles to a pre-damaged condition, using company recognized resources and estimating and evaluation software.
Discreetly check the vehicle for damage on incoming vehicles and direct customers to counter for completion of damage/loss report.
Comprehend the rental/return documents, fuel services, days/extra hours/surcharges, and optional coverages.
Advise and review rental charges, provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
Return Agent-Exit Booth Resume
Objective : Seeking for the opportunity to join a growing company that has room for growth and recognizes exceptional job performance, Also to use diverse skills and abilities in a professional manner.
Skills : Customer Service & Interpersonal Skills.
Description :
Greet all customers using appropriate dialogue as they arrive on the lot.
Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges; provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check the vehicle for damage on incoming vehicles and direct customers to counter for completion of damage/loss report.
Use of proper statement to determine if the vehicle is being returned with a full tank of gas.
Experience
0-2 Years
Level
Entry Level
Education
Associate
Return Agent II Resume
Objective : Seeking to obtain and keep a good position in any field enter in order to improve skills of work, which received during the past years of schooling and work experience. Also willing to share skills to help others perform well in any working conditions.
Skills : Microsoft Office, Sharepoint, Cash Handling, Transportation, Customer Service Skills, Analytics, Logistics.
Description :
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customers to check for personal belongings.
Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges, and provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check the vehicle for damage on incoming vehicles and direct customers to counter for completion of damage/loss report.
Experience
2-5 Years
Level
Junior
Education
BS
Return Agent-Part Time Resume
Objective : Currently looking for a full-time position in an environment that offers a greater challenge, increased benefits for the family, and the opportunity to help the company efficiently and productively.
Skills : Computer Skills, Customer Service Skills, Communication Skills, Listening, Highly Organized, Motivated.
Description :
Go through there step by step process with each vehicle and provide them with a receipt.
Helping break coworkers throughout the day, training new employees and helping out in other areas when needed.
Mastered returning cars and ensuring customer happiness with each transaction.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check the vehicle for damage on incoming vehicles and direct customers to counter for completion of damage/loss report.
Advise and review rental charges; provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal.
Experience
2-5 Years
Level
Junior
Education
Certification
Associate Return Agent Resume
Objective : An experienced professional is now seeking a position where tenured retail experience and excellent customer service can be utilized for the growth of your organization.
Skills : MS Office, Word, Outlook, Excel, CPT/ICD-9CM/HCPCS Coding, Manual & Computerized Scheduling, Vital Signs, Medical Terminology.
Description :
Inspected and returned vehicles through a portable handheld device upon customers' return.
Calculated customer's final fees after use by customers' gas usage and vehicle damage and upkeep.
Delivered keys to customers after final car rental paperwork was completed.
Greeted customers with a friendly smile and handshake thanking them for there business at departure and vehicle return.
Completed and reported legal paperwork and company documents for customer car accidents and vehicle damage such as dents and window damage.
Advised and reviewed rental charges, and provided an accurate receipt to the customer.
Performed other customer service related duties in addition to those listed, to ensure our service exceeds the expectation of the customer.
Experience
2-5 Years
Level
Junior
Education
GS
Assistant Return Agent Resume
Objective : Seeking to obtain a position in which, one can maximize management skills, quality assurance, training experience, and create integrated strategies to develop and expand existing customer sales.
Skills : Public Speaking, Customer Service, MS Office.
Description :
Inspected vehicles upon rental return; neatly and accurately document information (mileage, fuel level, damages).
Advised and reviewed rental charges, and provided an accurate receipt to the customer.
Assisted other employees in keeping a lot organized for ease of access and traffic flow.
Performed other customer service related duties in addition to those listed, to ensure our service exceeds the expectation of the customer.
Positively represent the Company to all vendors and the general public.
Identify vehicles, which are on system hold for turn back, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Complete a service alert for any mechanical and or body damage communicated by the customers.
Experience
2-5 Years
Level
Junior
Education
HS
Lead Return Agent Resume
Objective : Motivated and reliable associate with 5 years of experience providing outstanding customer service. Looking forward to working with a company that promotes quality products and services, and provides the opportunity to meet and exceed assigned goals.
Skills : Leadership Training, Customer Service, Microsoft Word, Active Learning, Microsoft Excel, Internet Research.
Description :
Inspect vehicles upon rental return, neatly and accurately document information (mileage, fuel level, damages).
Advise and review rental charges, and provide an accurate receipt to the customer.
Assist other employees in keeping a lot organized for ease of access and traffic flow.
Perform other customer service related duties in addition to those listed, to ensure our service exceeds the expectation of the customer.
Positively represent the Company to all vendors and the general public.
Discreetly check the vehicle for damage on incoming vehicles and direct customers to counter for completion of damage/loss report.
Use proper statement to determine if the vehicle is being returned with a full tank of gas.
Experience
2-5 Years
Level
Junior
Education
Associate
Return Agent Resume
Objective : Seeking to obtain a job that will enable using talents and skills that will provide opportunities for career advancement and that will also enhance leadership skills for personal growth.
Skills : Microsoft Office, Type 35 wpm, Customer Service.
Description :
Remind customers to check for personal belongings.
Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Provide information in a professional and courteous manner regarding transportation to the airport terminal.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check the vehicle for damage on incoming vehicles and direct customers to counter for completion of damage/loss report.
Advise and review rental charges, and provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal.
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
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