Assistant Body Shop Manager Resume Samples

Description :

1. Responsible for the flow of automobiles through the collision repair process.
2. Liaised with other departments, insurance companies, vendors, and clients, in order to establish and maintain an effective reduction in cycle time, high-quality repairs, and customer satisfaction.
3. Prepared and submitted relevant administration in a timely and accurate manner, and the repairs oversaw greatly surpassed industry standards and worked in accordance with shop policy and procedure.
4. Ensured compliance with ICAR and vehicle manufacturer standards.
5. Managed the necessary documentation and forms for the efficient, cost-effective, and safe execution of these repairs.
6. Responsible for all aspects of the Auto Body repair business including staffing, scheduling, production, computer estimating, and insurance company interface.
7. Acted as liaison between the customers and the insurance company.

Experience

2-5 Years

Level

Junior

Education

Doctorate

Description :

1. Conformed to newly revised procedures and guidelines.
2. Scheduled work orders and administered them to employees.
3. Tracked repair time, and managed quality control 
4. Responsible for daily to long term business info structure.
5. Analyzed our company production capacities with our Insurance company ranking.
6. Rated our overall standings, taking the present standards and production, and applying new or modified procedures and or solutions.
7. Converted those rankings and propelled them to a higher marking on the ratings and ranking criteria.

Experience

2-5 Years

Level

Junior

Education

Vocational in Business Admin

Description :

1. In charged of Automotive insurance accounts receivable collections, Booked repair orders, wrote estimates, balanced and processed payroll for the body shop.
2. Worked with customer services issues in relation to paying and receiving for parts, insurance claims, and vendor claims/bills, and distribute work to employees.
3. Responsible for all customer service and business-related issues that arise for vendors, employees, and customers.
4. Worked in the estimating system called Pathways.
5. Called insurance companies for payments on receivables to balance receivables.
6. Opened, balanced, and closed repair orders in the dealership's automated ADP program.
7. Worked payroll, using the companies payroll processing system, and assured that all employees were paid accurately and timely.

Experience

2-5 Years

Level

Junior

Education

Certificate of Completion

Description :

1. Scheduled and dispatched wreckers/drivers to various locations in Norfolk, Chesapeake, Portsmouth Suffolk, and Newport News to pick and deliver wrecked Automobiles.
2. Managed the administration, tracking, and follow-up required to stay current on warranty and receivables.
3. Implemented and managed a business development program to grow the revenues of the Department.
4. Made sure all vehicles all completed in a timely manner.
5. Reviewed all vehicles when competed.
6. Used computer to generate and close body shop work orders.
7. Managed payroll, profit/loss margins, and efficiency reports on the entire team.

Experience

2-5 Years

Level

Junior

Education

Certificate of Completion

Description :

1. Responsible for productivity, safety, writing estimates, and working with insurance adjusters.
2. Ensured that customers receive prompt, courteous, and effective service Serve as a liaison between technicians and customers.
3. Took ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
4. Distributed work between technicians Prioritizes Production management.
5. Ensured the customer has a positive dealership experience.
6. Provided concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
7. Working knowledge of all aspects of repairs for damaged body parts and bodies of vehicles.

Experience

0-2 Years

Level

Entry Level

Education

BS in Social Work

Description :

1. Assisted in the day to day operation of the body shop office.
2. Worked closely with customers to improve customer relations.
3. Answered phones, make appointments, enter customer and vehicle information into the computer.
4. Made copies, faxing, and filing.
5. Direct calls using a multi-line phone system.
6. Handled insurance claims and supplements.
7. Responsible for inputting technician's timesheets into the computer for payroll weekly.

Experience

2-5 Years

Level

Junior

Education

Criminal Justice

Description :

1. Scheduled repairs, order parts, office, and shop supplies.
2. Invoiced, accounts receivable, payroll.
3. Issued purchase orders, generate repair orders, prepare and maintain customer files.
4. Contacted customers, rental car agencies, tow truck companies via phone/email.
5. Worked with Insurance Companies daily for claim handling purposes.
6. Processed checks, credit card payments, supplements.
7. Assisted with install and training of a computerized estimation system for collision repairs.

Experience

10+ Years

Level

Senior

Education

Diploma in General

Description :

1. Wrote estimates for State Farm, AAA, Liberty Mutual, customers.
2. Estimated are written using CCC, and ADP.
3. Set up appointments for customers to drop off vehicles.
4. Reviewed estimates with shop techs.
5. Ordered all parts for vehicles.
6. Communicated with customers on the presence of their vehicle.
7. Finalized all estimates and submit them to the ins companies.

Experience

7-10 Years

Level

Management

Education

HS Diploma

Description :

1. Managed standard operating procedures.
2. Responsible for quality control and daily operations of the body shop.
3. Responsible for 75% of repair estimates.
4. EPA hazardous waste coordinator.
5. Interacted daily with insurance companies and adjusters.
6. Organized I-Car Training to maintain Platinum status.
7. Managed 15 employees in the body shop.

Experience

10+ Years

Level

Senior

Education

Business

Description :

1. Recruited by the company to assist in a business turnaround situation, responsible for the daily operations, team performance, and financial performance at the largest dealership and repair shop in the region.
2. Recruited, hired, trained, and motivated fifteen auto techs; managed warranty claims; key customer and vendor liaison; wrote estimates; managed equipment inventory.
3. Increased monthly revenue by 200 percent within 11 months by developing new business partnerships with State Farm.
4. Improved customer relations scores by 100 percent by implementing new performance standards, training, and incentive programs for auto techs.
5. Increased profitability by 100 percent by revamping the portfolio of approved vendors.
6. Increased manufacturer warranty claim reimbursement by 50 percent through streamlining paperwork and improving vendor relations.
7. Developed systems and procedures to remain operations and generate revenue during three hurricanes while other body shops remained paralyzed.

Experience

5-7 Years

Level

Executive

Education

HS Diploma