Associate Trainer Resume Samples

An Associate Trainer under the professional guidance of a senior trainer will be responsible for training the employees so as to enhance the performance level. The most common roles and responsibilities listed on the Associate Trainer Resume include – training the new hires, assisting the senior staff in preparing course materials, organizing seminars and promoting presentation for trainees; stimulating the performance of employees, supporting marketing of training, providing necessary feedback, administering everyday training program, managing communication with managers and analysing training performance metrics.

A combination of education and experience is needed for applying to this post, some crucial skills that will highlight the resume include – excellent consulting and teaching experience, the ability to monitor trainee’s performance, strong interpersonal skills and the ability to work under minimal supervision. A high school diploma along with experience in the array of disciplines as a trainer is needed for this job role.

Associate Trainer II Resume

Summary : Dedicated Trainer with 18 years of experience combining management and customer service expertise in any work environment and call.Looking for a position to enhance skills in a fast-growing company.

Skills : POS System, Answering Phones, Customer Service, Multitasking, Microsoft Office, Medicare, Home Health, Hospice, Administrative Assistant, Legal Assistant, And Training.

Description :

  • Use computers for various applications, such as database management or word.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Monitor, evaluate, or record training activities or program effectiveness.
  • Offer specific training programs to help workers maintain or improve job skills.
  • Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
  • Develop alternative training methods if expected improvements are not seen.
  • Organize and develop, or obtain, training procedure manuals and guides and course.
  • Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
  • Design, plan, organize and direct orientation and training for employees or customers of the industrial or commercial establishment.
  • Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
HS


Associate Trainer Resume

Summary : 9+ years of experience as an Associate Trainer. Expertise in working on highly technical, complex projects, including developing systems that will meet the company's training and development needs. A dedicated strong team player.

Skills : Training, Excel Spreadsheets, Word, Powerpoint, Outlook, Call Center Trainer, Customer Service, Organizational, And Teamwork.

Description :

  • Responsible for conducting professional training and retraining of production employees utilizing established training guidelines.
  • Responsible in accompanying trainees to an active work site for OJT utilizing motivational methods to assist with retention.
  • Perform assigned training documentation and reports in a timely manner per department policies.
  • Performing various outgoing calls for agents including verifying customer information on win back sales.
  • Responsible for recommending retraining or termination of production employees ensuring the adherence to departmental policies and procedures.
  • Preparing for classroom training by doing practice presentations and reviewing training documentation.
  • Coach assigned a team of production employees on the skills necessary to make quality outbound calls.
  • Assisting in the preparation of written training materials for new hire training.
  • Assisting with updating training materials as assigned, including proofreading and distribution of materials according to departmental policies.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
Psychology

Associate Trainer (Customer Service) Resume

Summary : Top-performing Associate Trainer with a 12-plus-year track record in customer service, training, record keeping and general office management. Proficient in providing support to executives, taking minutes, handling appointments and messages, and writing correspondence.

Skills : Customer Service, Retail management, MS Word, Excel, PowerPoint, and Outlook, Team Trainer, Sales Associate, And Administrative Assistant.

Description :

  • Directing and supervising employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Providing customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Answering customers questions about food products and advise customers on food product selection.
  • Compare merchandise invoices to items actually received to ensure that shipments are correct.
  • Itemize and total customer merchandise selection at checkout counter, using a cash register, and accept cash or charge card for purchases.
  • Started as an associate and within a couple of months was promoted to associate trainer.
  • Training of new employees as well as other daily tasks involving Customer service.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
HS


Associate Trainer Resume

Objective : 2+ years of experience as an Associate Trainer is now looking forward to obtaining a position that will utilize my skills, abilities, and experience to contribute to the company's success.

Skills : Microsoft Office, Radiation Safety Trained, Citrix, Excel, IEX., MS Schedule+, Payroll, Outlook, And PowerPoint.

Description :

  • Mentoring all staff members to be proficient in the client-patient accounting system, including, but not limited to: counseling low performers; providing training opportunities to improve quality of work and/or to address an individual’s ongoing developmental goals, and answering questions and concerns from staff.
  • Consulting with continuous improvement specialist to identify and assess training needs associated with changes in policies, procedure regulations, business initiatives, and technologies.
  • Providing new-hire training on general billing and follow-up processes; system training; healthcare payer processes; engagement-specific policies; and organization-specific processes.
  • Suggesting performance improvement measures and evaluates their effectiveness against predetermined objectives.
  • Monitoring team performance and success against pre-defined key performance indicators (i.e. Productivity, quality, etc.).
  • Executing the development and preparation of job aids, instructional materials, classroom, and online training appropriate to specific objectives.
  • Making recommendations to improve client service based upon training observations exemplifies extensive knowledge of the hospital revenue cycle with specialization in hospital billing, follow-up, and the account resolution process to include, but not limited to: claims submission, acceptance, and adjudication, transaction reviews, adjustment posting, identification of patient responsibility, etc.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
MBA

Associate Trainer Resume

Objective : A skilled Associate Trainer with 5+ years of experience, a proven track record of getting the job done when stakes are high and time is short, while still making the customer fully satisfied.

Skills : Viewer Pre, and Post-implementation, Support Client Retention, Relationship Management, SDLC Methodology, Agile/Scrum Project Management, Training, And Development, Project Management, CRM And ERP Implementation.

Description :

  • Analyzing and renewing annual contracts with over 40 physicians resulting in over $100k in increased revenue/month.
  • Strategically created over 100 new patient referrals to key accounts through impactful outreach efforts.
  • Creating a patient retention scope that maintained 100% patient retention rate for key accounts.
  • Effectively networked with key front office staff to identify decision makers and influencers resulting in the successful onboarding of 5 new physicians.
  • Suggesting a revamped service desk ticketing process that improved ticket times by 2 days.
  • Providing superior customer service and received 2 written accolades from customers.
  • Organizing and conducting end-user training to over 100 physicians and staff.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
MS

Associate Trainer Resume

Objective : Dedicated Associate Trainer with 9 years of experience, provides exceptional customer service through active listening and problem-solving. I am also an energetic team player with strong time management skills who thrives in a fast-paced, dynamic environment.

Skills : Content Management, Information Management, Microsoft Office Suite, CRM Software, Oracle, As400, Training & Development, And Customer Service.

Description :

  • Effectively managed a high-volume of inbound and outbound customer calls and provide training to the new employees.
  • Optimize processes, manuals, and training employees on the best practices to improve customer satisfaction.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Led shifts while personally preparing food items and executing requests based on required specifications.
  • Positively engaged with customers, offering menu information, providing suggestions and showing genuine.
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
  • Responsible for training and preparing all new hires for their job responsibilities.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Executive
Education
Education
GED

Associate Trainer Resume

Objective : 4 years of experience as an Associate Trainer is seeking to obtain a secure position with growth potential in a company where I can utilize my knowledge, skills and work experience.

Skills : Excel, Microsoft Office, Outlook, PowerPoint, Typing: 80+ WPM, Computer Repair, And Troubleshooting, Microsoft Word, Excel, Powerpoint, Adobe Photoshop, After Effects, Flash, And HTML Language.

Description :

  • Instruct new hire and continuing education program specific training (pst).
  • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated.
  • Learning techniques using a variety of training delivery modalities in a live classroom environment.
  • Complete daily training administrative work such as tracking of student data and other administrative tasks as required in a timely and accurate manner.
  • Facilitate transition of students from training to work environment, ensuring competency levels meet business.
  • Maintain current product knowledge for each account by taking calls, attending team meetings, side by side.
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS

Associate Trainer Panera Resume

Summary : 11+ years of experience as an Associate Trainer at Panera Bread is now looking to obtain a position, where my customer relations and customer service experience can be fully utilized to improve customer satisfaction and promote the company's brand name.

Skills : 45 WPM, Great Phone Etiquette, Very Organized, Multi-tasking, Great Listener, Microsoft Office, Medicare, Home Health, Hospice, Administrative Assistant, Legal Assistant, Customer Service, Business Development, Training & Development, And Sales.

Description :

  • Taking phone calls to input customers orders, assist customers with any questions, they may have about their orders, prepare food for the store, maintain a clean environment. 
  • Training of new employees as well as other daily tasks involving food prep and service; making sandwiches, salads, serving soup, bagels, coffees, teas, smoothies, and ensuring proper food storage at all times.
  • Responsibilities include making sure all crew members know what is required of them on daily task. I am also responsible to teach and show customer hospitality.
  • Managing the preparation and presentation of the meals. I prepare products for the day. Manage line operations in a fast pace environment.
  • Correctly train new associates to the company's standards of assembling the product and dealing with daily customer interactions.
  • Trained new employees how to work with each of the stations of the restaurant following company guidelines.
  • Keeping accurate training records for all employees in the learning management system (Intelex).
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
HS

Associate Trainer (Healthcare) Resume

Summary : 8 years of experience as an Associate Trainer is now seeking a part-time position in marketing, communications, or training where I can leverage my organizational, project management, and strong communication skills, while utilizing my strengths of being self-motivated, proactive, and detail oriented.

Skills : Microsoft Office, Medicare, Home Health, Hospice, Administrative Assistant, Legal Assistant, Customer Service, Business Development, Training & Development, And Sales.

Description :

  • Administered and developed onboarding content for 70+ in-office and remote new hire employees.
  • Built a streamlined communication process for new-hire performance reviews to direct manager.
  • Evaluated standard operating procedures and partnered with cross-functional leaders to ensure relevance and accuracy.
  • Managed communication and the intranet system with applicable updates.
  • Managed training materials and administered updates through the learning management system (LMS).
  • Aligned with leadership to develop content for professional improvement courses for tenured employees.
  • Instruct new hire and continuing education program specific training (pst) and communication.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
BS

Associate Trainer Resume

Summary : 7+ years of experience in the industry. I am an accomplished Associate Trainer with a strong background in customer service. I have extreme attention to detail, never overlooking an opportunity for advancement in my professional and personal life.

Skills : Customer Service Experience, Multi-Line Phone System, Telephone, Technical Support, WebEx, And Microsoft Office.

Description :

  • Primarily responsible for training new hires based on Panera corporate training plan.
  • Providing Panera management with new hire training progress reports and feedback.
  • Working to ensure all customers are made to feel comfortable and at home through the Panera mother bread concept.
  • Responsible for preparing specialty and customer unique barista drinks.
  • Ensuring food is delivered with accuracy and dining room is clean with adequate refreshments and condiments at all times.
  • Participate in all continuous improvement activities and identify all requirement for curriculum development and enhancement.
  • Managing all communication with managers and resource groups and monitor everyday interaction with clients and analyze all training performance metrics.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
HS