Associate Trainer Resume Samples

Description :

• Use computers for various applications, such as database management or word.
• Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
• Monitor, evaluate, or record training activities or program effectiveness.
• Offer specific training programs to help workers maintain or improve job skills.
• Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
• Develop alternative training methods if expected improvements are not seen.
• Organize and develop, or obtain, training procedure manuals and guides and course.
• Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
• Design, plan, organize and direct orientation and training for employees or customers of the industrial or commercial establishment.
• Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status.

Experience

10+ Years

Level

Senior

Education

HS

Description :

• Responsible for conducting professional training and retraining of production employees utilizing established training guidelines.
• Responsible in accompanying trainees to an active work site for OJT utilizing motivational methods to assist with retention.
• Perform assigned training documentation and reports in a timely manner per department policies.
• Performing various outgoing calls for agents including verifying customer information on win back sales.
• Responsible for recommending retraining or termination of production employees ensuring the adherence to departmental policies and procedures.
• Preparing for classroom training by doing practice presentations and reviewing training documentation.
• Coach assigned a team of production employees on the skills necessary to make quality outbound calls.
• Assisting in the preparation of written training materials for new hire training.
• Assisting with updating training materials as assigned, including proofreading and distribution of materials according to departmental policies.

Experience

7-10 Years

Level

Executive

Education

Psychology

Description :

• Directing and supervising employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Providing customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Answering customers questions about food products and advise customers on food product selection.
• Compare merchandise invoices to items actually received to ensure that shipments are correct.
• Itemize and total customer merchandise selection at checkout counter, using a cash register, and accept cash or charge card for purchases.
• Started as an associate and within a couple of months was promoted to associate trainer.
• Training of new employees as well as other daily tasks involving Customer service.

Experience

10+ Years

Level

Senior

Education

HS

Description :

• Mentoring all staff members to be proficient in the client-patient accounting system, including, but not limited to: counseling low performers; providing training opportunities to improve quality of work and/or to address an individual’s ongoing developmental goals, and answering questions and concerns from staff.
• Consulting with continuous improvement specialist to identify and assess training needs associated with changes in policies, procedure regulations, business initiatives, and technologies.
• Providing new-hire training on general billing and follow-up processes; system training; healthcare payer processes; engagement-specific policies; and organization-specific processes.
• Suggesting performance improvement measures and evaluates their effectiveness against predetermined objectives.
• Monitoring team performance and success against pre-defined key performance indicators (i.e. Productivity, quality, etc.).
• Executing the development and preparation of job aids, instructional materials, classroom, and online training appropriate to specific objectives.
• Making recommendations to improve client service based upon training observations exemplifies extensive knowledge of the hospital revenue cycle with specialization in hospital billing, follow-up, and the account resolution process to include, but not limited to: claims submission, acceptance, and adjudication, transaction reviews, adjustment posting, identification of patient responsibility, etc.

Experience

2-5 Years

Level

Junior

Education

MBA

Description :

• Analyzing and renewing annual contracts with over 40 physicians resulting in over $100k in increased revenue/month.
• Strategically created over 100 new patient referrals to key accounts through impactful outreach efforts.
• Creating a patient retention scope that maintained 100% patient retention rate for key accounts.
• Effectively networked with key front office staff to identify decision makers and influencers resulting in the successful onboarding of 5 new physicians.
• Suggesting a revamped service desk ticketing process that improved ticket times by 2 days.
• Providing superior customer service and received 2 written accolades from customers.
• Organizing and conducting end-user training to over 100 physicians and staff.

Experience

2-5 Years

Level

Junior

Education

MS

Description :

• Effectively managed a high-volume of inbound and outbound customer calls and provide training to the new employees.
• Optimize processes, manuals, and training employees on the best practices to improve customer satisfaction.
• Addressed and resolved customer product complaints empathetically and professionally.
• Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
• Led shifts while personally preparing food items and executing requests based on required specifications.
• Positively engaged with customers, offering menu information, providing suggestions and showing genuine.
• Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
• Responsible for training and preparing all new hires for their job responsibilities.

Experience

0-2 Years

Level

Executive

Education

GED

Description :

• Instruct new hire and continuing education program specific training (pst).
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated.
• Learning techniques using a variety of training delivery modalities in a live classroom environment.
• Complete daily training administrative work such as tracking of student data and other administrative tasks as required in a timely and accurate manner.
• Facilitate transition of students from training to work environment, ensuring competency levels meet business.
• Maintain current product knowledge for each account by taking calls, attending team meetings, side by side.
• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

• Taking phone calls to input customers orders, assist customers with any questions, they may have about their orders, prepare food for the store, maintain a clean environment. 
• Training of new employees as well as other daily tasks involving food prep and service; making sandwiches, salads, serving soup, bagels, coffees, teas, smoothies, and ensuring proper food storage at all times.
• Responsibilities include making sure all crew members know what is required of them on daily task. I am also responsible to teach and show customer hospitality.
• Managing the preparation and presentation of the meals. I prepare products for the day. Manage line operations in a fast pace environment.
• Correctly train new associates to the company's standards of assembling the product and dealing with daily customer interactions.
• Trained new employees how to work with each of the stations of the restaurant following company guidelines.
• Keeping accurate training records for all employees in the learning management system (Intelex).

Experience

10+ Years

Level

Senior

Education

HS

Description :

• Administered and developed onboarding content for 70+ in-office and remote new hire employees.
• Built a streamlined communication process for new-hire performance reviews to direct manager.
• Evaluated standard operating procedures and partnered with cross-functional leaders to ensure relevance and accuracy.
• Managed communication and the intranet system with applicable updates.
• Managed training materials and administered updates through the learning management system (LMS).
• Aligned with leadership to develop content for professional improvement courses for tenured employees.
• Instruct new hire and continuing education program specific training (pst) and communication.

Experience

7-10 Years

Level

Executive

Education

BS

Description :

• Primarily responsible for training new hires based on Panera corporate training plan.
• Providing Panera management with new hire training progress reports and feedback.
• Working to ensure all customers are made to feel comfortable and at home through the Panera mother bread concept.
• Responsible for preparing specialty and customer unique barista drinks.
• Ensuring food is delivered with accuracy and dining room is clean with adequate refreshments and condiments at all times.
• Participate in all continuous improvement activities and identify all requirement for curriculum development and enhancement.
• Managing all communication with managers and resource groups and monitor everyday interaction with clients and analyze all training performance metrics.

Experience

7-10 Years

Level

Executive

Education

HS