Associate Trainer Resume Samples

An Associate Trainer under the professional guidance of a senior trainer will be responsible for training the employees so as to enhance the performance level. The most common roles and responsibilities listed on the Associate Trainer Resume include – training the new hires, assisting the senior staff in preparing course materials, organizing seminars and promoting presentation for trainees; stimulating the performance of employees, supporting marketing of training, providing necessary feedback, administering everyday training program, managing communication with managers and analysing training performance metrics.

A combination of education and experience is needed for applying to this post, some crucial skills that will highlight the resume include – excellent consulting and teaching experience, the ability to monitor trainee’s performance, strong interpersonal skills and the ability to work under minimal supervision. A high school diploma along with experience in the array of disciplines as a trainer is needed for this job role.

Associate Trainer Resume example

Associate Trainer II Resume

Summary : Dedicated Trainer with 18 years of experience combining management and customer service expertise in any work environment and call.Looking for a position to enhance skills in a fast-growing company.

Skills : POS System, Answering Phones, Customer Service, Multitasking, Microsoft Office, Medicare, Home Health, Hospice, Administrative Assistant, Legal Assistant, And Training.

Description :

    1. Use computers for various applications, such as database management or word.
    2. Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
    3. Monitor, evaluate, or record training activities or program effectiveness.
    4. Offer specific training programs to help workers maintain or improve job skills.
    5. Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
    6. Develop alternative training methods if expected improvements are not seen.
    7. Organize and develop, or obtain, training procedure manuals and guides and course.
    8. Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
    9. Design, plan, organize and direct orientation and training for employees or customers of the industrial or commercial establishment.
    10. Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
HS


Associate Trainer Resume

Summary : 9+ years of experience as an Associate Trainer. Expertise in working on highly technical, complex projects, including developing systems that will meet the company's training and development needs. A dedicated strong team player.

Skills : Training, Excel Spreadsheets, Word, Powerpoint, Outlook, Call Center Trainer, Customer Service, Organizational, And Teamwork.

Description :

    1. Responsible for conducting professional training and retraining of production employees utilizing established training guidelines.
    2. Responsible in accompanying trainees to an active work site for OJT utilizing motivational methods to assist with retention.
    3. Perform assigned training documentation and reports in a timely manner per department policies.
    4. Performing various outgoing calls for agents including verifying customer information on win back sales.
    5. Responsible for recommending retraining or termination of production employees ensuring the adherence to departmental policies and procedures.
    6. Preparing for classroom training by doing practice presentations and reviewing training documentation.
    7. Coach assigned a team of production employees on the skills necessary to make quality outbound calls.
    8. Assisting in the preparation of written training materials for new hire training.
    9. Assisting with updating training materials as assigned, including proofreading and distribution of materials according to departmental policies.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
Psychology


Associate Trainer (Customer Service) Resume

Summary : Top-performing Associate Trainer with a 12-plus-year track record in customer service, training, record keeping and general office management. Proficient in providing support to executives, taking minutes, handling appointments and messages, and writing correspondence.

Skills : Customer Service, Retail management, MS Word, Excel, PowerPoint, and Outlook, Team Trainer, Sales Associate, And Administrative Assistant.

Description :

    1. Directing and supervising employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
    2. Providing customer service by greeting and assisting customers and responding to customer inquiries and complaints.
    3. Answering customers questions about food products and advise customers on food product selection.
    4. Compare merchandise invoices to items actually received to ensure that shipments are correct.
    5. Itemize and total customer merchandise selection at checkout counter, using a cash register, and accept cash or charge card for purchases.
    6. Started as an associate and within a couple of months was promoted to associate trainer.
    7. Training of new employees as well as other daily tasks involving Customer service.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
HS

Associate Trainer Resume

Objective : 2+ years of experience as an Associate Trainer is now looking forward to obtaining a position that will utilize my skills, abilities, and experience to contribute to the company's success.

Skills : Microsoft Office, Radiation Safety Trained, Citrix, Excel, IEX., MS Schedule+, Payroll, Outlook, And PowerPoint.

Description :

    1. Mentoring all staff members to be proficient in the client-patient accounting system, including, but not limited to: counseling low performers; providing training opportunities to improve quality of work and/or to address an individual’s ongoing developmental goals, and answering questions and concerns from staff.
    2. Consulting with continuous improvement specialist to identify and assess training needs associated with changes in policies, procedure regulations, business initiatives, and technologies.
    3. Providing new-hire training on general billing and follow-up processes; system training; healthcare payer processes; engagement-specific policies; and organization-specific processes.
    4. Suggesting performance improvement measures and evaluates their effectiveness against predetermined objectives.
    5. Monitoring team performance and success against pre-defined key performance indicators (i.e. Productivity, quality, etc.).
    6. Executing the development and preparation of job aids, instructional materials, classroom, and online training appropriate to specific objectives.
    7. Making recommendations to improve client service based upon training observations exemplifies extensive knowledge of the hospital revenue cycle with specialization in hospital billing, follow-up, and the account resolution process to include, but not limited to: claims submission, acceptance, and adjudication, transaction reviews, adjustment posting, identification of patient responsibility, etc.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
MBA

Associate Trainer Resume

Objective : A skilled Associate Trainer with 5+ years of experience, a proven track record of getting the job done when stakes are high and time is short, while still making the customer fully satisfied.

Skills : Viewer Pre, and Post-implementation, Support Client Retention, Relationship Management, SDLC Methodology, Agile/Scrum Project Management, Training, And Development, Project Management, CRM And ERP Implementation.

Description :

    1. Analyzing and renewing annual contracts with over 40 physicians resulting in over $100k in increased revenue/month.
    2. Strategically created over 100 new patient referrals to key accounts through impactful outreach efforts.
    3. Creating a patient retention scope that maintained 100% patient retention rate for key accounts.
    4. Effectively networked with key front office staff to identify decision makers and influencers resulting in the successful onboarding of 5 new physicians.
    5. Suggesting a revamped service desk ticketing process that improved ticket times by 2 days.
    6. Providing superior customer service and received 2 written accolades from customers.
    7. Organizing and conducting end-user training to over 100 physicians and staff.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
MS

Associate Trainer Resume

Objective : Dedicated Associate Trainer with 9 years of experience, provides exceptional customer service through active listening and problem-solving. I am also an energetic team player with strong time management skills who thrives in a fast-paced, dynamic environment.

Skills : Content Management, Information Management, Microsoft Office Suite, CRM Software, Oracle, As400, Training & Development, And Customer Service.

Description :

    1. Effectively managed a high-volume of inbound and outbound customer calls and provide training to the new employees.
    2. Optimize processes, manuals, and training employees on the best practices to improve customer satisfaction.
    3. Addressed and resolved customer product complaints empathetically and professionally.
    4. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
    5. Led shifts while personally preparing food items and executing requests based on required specifications.
    6. Positively engaged with customers, offering menu information, providing suggestions and showing genuine.
    7. Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
    8. Responsible for training and preparing all new hires for their job responsibilities.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Executive
Education
Education
GED

Associate Trainer Resume

Objective : 4 years of experience as an Associate Trainer is seeking to obtain a secure position with growth potential in a company where I can utilize my knowledge, skills and work experience.

Skills : Excel, Microsoft Office, Outlook, PowerPoint, Typing: 80+ WPM, Computer Repair, And Troubleshooting, Microsoft Word, Excel, Powerpoint, Adobe Photoshop, After Effects, Flash, And HTML Language.

Description :

    1. Instruct new hire and continuing education program specific training (pst).
    2. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated.
    3. Learning techniques using a variety of training delivery modalities in a live classroom environment.
    4. Complete daily training administrative work such as tracking of student data and other administrative tasks as required in a timely and accurate manner.
    5. Facilitate transition of students from training to work environment, ensuring competency levels meet business.
    6. Maintain current product knowledge for each account by taking calls, attending team meetings, side by side.
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS

Associate Trainer Panera Resume

Summary : 11+ years of experience as an Associate Trainer at Panera Bread is now looking to obtain a position, where my customer relations and customer service experience can be fully utilized to improve customer satisfaction and promote the company's brand name.

Skills : 45 WPM, Great Phone Etiquette, Very Organized, Multi-tasking, Great Listener, Microsoft Office, Medicare, Home Health, Hospice, Administrative Assistant, Legal Assistant, Customer Service, Business Development, Training & Development, And Sales.

Description :

    1. Taking phone calls to input customers orders, assist customers with any questions, they may have about their orders, prepare food for the store, maintain a clean environment. 
    2. Training of new employees as well as other daily tasks involving food prep and service; making sandwiches, salads, serving soup, bagels, coffees, teas, smoothies, and ensuring proper food storage at all times.
    3. Responsibilities include making sure all crew members know what is required of them on daily task. I am also responsible to teach and show customer hospitality.
    4. Managing the preparation and presentation of the meals. I prepare products for the day. Manage line operations in a fast pace environment.
    5. Correctly train new associates to the company's standards of assembling the product and dealing with daily customer interactions.
    6. Trained new employees how to work with each of the stations of the restaurant following company guidelines.
    7. Keeping accurate training records for all employees in the learning management system (Intelex).
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
HS

Associate Trainer (Healthcare) Resume

Summary : 8 years of experience as an Associate Trainer is now seeking a part-time position in marketing, communications, or training where I can leverage my organizational, project management, and strong communication skills, while utilizing my strengths of being self-motivated, proactive, and detail oriented.

Skills : Microsoft Office, Medicare, Home Health, Hospice, Administrative Assistant, Legal Assistant, Customer Service, Business Development, Training & Development, And Sales.

Description :

    1. Administered and developed onboarding content for 70+ in-office and remote new hire employees.
    2. Built a streamlined communication process for new-hire performance reviews to direct manager.
    3. Evaluated standard operating procedures and partnered with cross-functional leaders to ensure relevance and accuracy.
    4. Managed communication and the intranet system with applicable updates.
    5. Managed training materials and administered updates through the learning management system (LMS).
    6. Aligned with leadership to develop content for professional improvement courses for tenured employees.
  • Instruct new hire and continuing education program specific training (pst) and communication.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
BS

Associate Trainer Resume

Summary : 7+ years of experience in the industry. I am an accomplished Associate Trainer with a strong background in customer service. I have extreme attention to detail, never overlooking an opportunity for advancement in my professional and personal life.

Skills : Customer Service Experience, Multi-Line Phone System, Telephone, Technical Support, WebEx, And Microsoft Office.

Description :

    1. Primarily responsible for training new hires based on Panera corporate training plan.
    2. Providing Panera management with new hire training progress reports and feedback.
    3. Working to ensure all customers are made to feel comfortable and at home through the Panera mother bread concept.
    4. Responsible for preparing specialty and customer unique barista drinks.
    5. Ensuring food is delivered with accuracy and dining room is clean with adequate refreshments and condiments at all times.
    6. Participate in all continuous improvement activities and identify all requirement for curriculum development and enhancement.
    7. Managing all communication with managers and resource groups and monitor everyday interaction with clients and analyze all training performance metrics.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
HS