Auto Service Advisor Resume Samples

An Auto Service Advisor is an important role in the automotive industry, providing customers with advice and information on car service, maintenance, and repair. The core task of these professionals includes providing customers with estimates for repairs and explaining the details of any services that need to be completed. The most common duties shouldered by these professionals are listed on the Auto Service Advisor Resume as – greeting customers, providing advice on car maintenance and repair, discussing pricing and payment options, scheduling appointments, and ordering parts. Apart from this, they also maintain a customer database and track customer service and repair history. They also handle customer complaints and answer questions, as well as provide general information about the shop and its services.

Skills needed to be a successful Service Advisor include strong customer service and communication skills, as well as the ability to troubleshoot and diagnose car problems. They must also be knowledgeable about different models and makes of cars, as well as the services offered by their shop. Education requirements for a Service Advisor vary depending on the employer. Most employers require an associate’s degree in automotive repair or a related field, although some may accept a high school diploma with relevant experience. Certification in automotive maintenance and repair can also be beneficial.

Auto Service Advisor Resume example

Auto Service Advisor Resume

Objective : As an Auto Service Advisor, Helped customers with their Auto Service, Auto Repair, and Tire needs. Followed company procedures that enhance the customer experience. Followed the vehicle manufacturer's required service list to sell customers the appropriate services. Communicated with our technicians and deliver the information about their vehicle to the customer.

Skills : Forklift Operator, Forklift Operator, Squeeze Lift Operator.

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Description :

  1. Prepared cost estimates for manufacturing, building projects, and services.
  2. Aided management in bidding and assisted in pricing decisions.
  3. Consulted to formulate estimates with clients, vendors, other personnel, and other departments.
  4. Resolved estimate differences and analyzed blueprints and documentation to make requirement estimates for time, costs, labor, and materials.
  5. Conferred with various personnel to make cost adjustments.
  6. Prepared regular cost and expenditure reports throughout projects.
  7. Assessed cost-effectiveness of products, projects, and services.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
High School Diploma


Auto Service Advisor Resume

Summary : As an Auto Service Advisor, effectively communicated with customers and document their concerns accurately along with advising customers of needed maintenance and repair. Oversaw flow of Service Lane. Ensured customers receive prompt, courteous, and effective service.

Skills : General Motors Automotive Management.

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Description :

  1. Provided customers with advice about the upkeep and care of their cars.
  2. Accomplished in the dealership service shop and serves as the liaison between the customers and the mechanics. Skilled in customer service.
  3. Accomplished routine auto maintenance work estimate and troubleshooting.
  4. Served genuine interest in solving customers' problems.
  5. Helped co-workers complete their tasks if I get done early with mine, or if they are more important than mine.
  6. Provided customer service to People that come into the store.
  7. Get them what they need or want and with a good attitude.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma


Auto Service Advisor Resume

Headline : A graduate of law enforcement school, enthusiastic about worked in any type of environment, would love to gain more experience in customer service and one day own my own business. Took ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Skills : Management, Transcription, Recruiting, DOT Knowledge.

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Description :

  1. Ensured all Auto repair needs were addressed, completed, and maintained excellent customer satisfaction indexes, and was awarded a personal demo.
  2. Welcomed the clients into the service station and inquire about the troubles they are facing with their automobiles; Examined the vehicle and acquire.
  3. Met all the customer's demands, and offer them great customer service.
  4. Sold automotive service jobs and products, from brakes, suspensions, and engined work to tires and batteries, to new and existing accounts.
  5. Coordinated service jobs with technicians, meeting strict deadlines and maximizing staff.
  6. Resolved client issues and complaints, trained and scheduled.
  7. Greeted and managed all Auto Service Customers from the Auto Repair process to the end.
    Years of Experience
    Experience
    5-7 Years
    Experience Level
    Level
    Executive
    Education
    Education
    High School Diploma

    Auto Service Advisor Resume

    Headline : As an Auto Service Advisor, Ensured that the daily inventory of technicians' time is consistently sold to service customers. Confered with customers about inspection results, recommend corrective procedures, and prepare work orders for needed repairs.

    Skills : Customer Service, Automotive Services.

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    Description :

    1. Prepared repair orders (RO), obtained approval signatures and entered RO into a service database system.
    2. Communicated additional repair and service needs to the customer based on vehicle inspection.
    3. Administered the manufacturer warranty for qualifying vehicle repairs.
    4. Kept customers informed of service specials, completion times, and service expenses.
    5. Constantly grown and learned and expanded knowledge. 
    6. Valued the opportunity to provide exceptional service ensuring your customers are safe in their vehicles. 
    7. Maintained a strong level of enthusiasm, positivity, and productivity with other associates throughout the dealership.
    Years of Experience
    Experience
    5-7 Years
    Experience Level
    Level
    Executive
    Education
    Education
    High School Diploma

    Auto Service Advisor Resume

    Headline : As an Auto Service Advisor, listened and thoroughly understood customer problems, arranged for appropriate service/repairs, and set/managed expectations on the part of the customers and the technicians in terms of service delivery. Made sure the customer knows what repairs are needed and what repairs and maintenance are recommended. Ensured the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

    Skills : Repair Orders, Problem Solving.

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    Description :

    1. Provided Exceptional Customer Experience by enthusiastically greeting the customer.
    2. Ascertained automotive problems by listening to customers' descriptions of symptoms, clarifying descriptions of problems, conducting inspections, and test drives, checking vehicle maintenance records, and examining service schedules.
    3. Verified warranty and service contract coverage by examining records and papers, explaining provisions and exclusions
    4. Assisted customers with the features and benefits of manufacturers' recommended vehicle maintenance schedules
    5. Generated sales in-store and over the phone through effective communication with the customer.
    6. Served as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
    7. Developed estimates by costing materials, supplies, and labor; calculated customer's payment, including deductibles.
    Years of Experience
    Experience
    5-7 Years
    Experience Level
    Level
    Executive
    Education
    Education
    High School Diploma

    Auto Service Advisor Resume

    Headline : As an Auto Service Advisor, Wrote repair orders for customers and followed repairs from start of service visit until customer receives their vehicle at the end of their visit. Ensured that all recalls as required are performed on customer's vehicles.

    Skills : Product Knowledge, Schedule Appointments.

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    Description :

    1. Greeted customers as they come into the service department and provided them with accurate information regarding repairs to their vehicles.
    2. Administered customer's warranty and maintenance contracts.
    3. Addressed customers' concerns and needs to provide them with an extraordinary experience.
    4. Maintained professional standards - appearances and actions.
    5. Cleared consistent communication with customers including phone calls and/or text messaging regarding status and repairs to their vehicles.
    6. Maintained customer satisfaction to appropriate standards as defined by management.
    7. Reinforced company policies and adhere to company standards.
    Years of Experience
    Experience
    5-7 Years
    Experience Level
    Level
    Management
    Education
    Education
    High School Diploma

    Auto Service Advisor Resume

    Headline : As an Auto Service Advisor, met with customers and determined their needs for vehicle repair or services. Monitored the progress of each car throughout the day and updated customers frequently. Oversaw the technicians working on their vehicles by tracking their time management, efficiency, parts ordering, and job completion times. Interacted with others as you build customer relations and great rapport.

    Skills : Service Advisor, Planning.

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    Description :

    1. Maintained a high level of knowledge of automotive products and services.
    2. Followed company policies and procedures to ensure customer satisfaction and profitability.
    3. Assisted in preparations for events and promotions.
    4. Ensured all services are completed with a high degree of quality and met the needs of the customer.
    5. Ensured that customers receive prompt, courteous, and effective service.
    6. Served as a liaison between technicians and customers.
    7. Helped identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
                  Years of Experience
                  Experience
                  5-7 Years
                  Experience Level
                  Level
                  Executive
                  Education
                  Education
                  High School Diploma

                  Auto Service Advisor Resume

                  Objective : As an Auto Service Advisor, Ensured customer has a positive dealership experience. Provided concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Spent quality time building relationships with the customers.

                  Skills : Customer Service, Maintenance Skills.

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                  Description :

                  1. Answered phones promptly and courteously, adhering to service scripts.
                  2. Scheduled service appointments for customers.
                  3. Established a working knowledge of Fleet Farms' entire line of tires, parts, and accessories.
                  4. Promoted and sold automotive products and services that meet customer needs.
                  5. Developed service estimates by costing materials, supplies, and labor, and calculating customer payment.
                  6. Occasionally, performed basic maintenance duties such as changing oil, checking fluids, installing batteries, and mounting and balancing tires.
                  7. Assisted customers with all questions and handle all customer issues, and provided superior customer service.
                  Years of Experience
                  Experience
                  2-5 Years
                  Experience Level
                  Level
                  Executive
                  Education
                  Education
                  High School Diploma

                  Auto Service Advisor Resume

                  Summary : As an Auto Service Advisor, Provided prompt customer service, raising the hood of the vehicle while competently communicating the value of preventative maintenance. Initiated automotive services and repaired by ascertaining vehicle performance problems and serviced requests; verified warranty and serviced contract coverage; developed estimates; wrote repair orders; maintained customer records.

                  Skills : Developmental Skills, Recording.

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                  Description :

                  1. Greeted customers promptly and courteously.
                  2. Listened carefully to customer concerns and diagnose vehicle issues.
                  3. Advised customers on necessary repairs and maintenance and provide accurate estimates for cost and time.
                  4. Scheduled service appointments and manage customer expectations regarding vehicle turnaround time.
                  5. Monitored the progress of vehicle repairs and communicate updates to customers.
                  6. Reviewed service invoices and ensure accuracy before presenting them to customers for payment.
                  7. Addressed customer questions and concerns promptly and professionally.
                  Years of Experience
                  Experience
                  7-10 Years
                  Experience Level
                  Level
                  Management
                  Education
                  Education
                  High School Diploma

                  Auto Service Advisor Resume

                  Headline : As an Auto Service Advisor adapted to determining vehicle issues and providing accurate service estimates. Specialized in meeting client needs in a timely manner while effectively communicating with auto technicians and using industry-specific computer programs to track customer activity.

                  Skills : Customer Service, Technician.

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                  Description :

                  1. Estimated cost and completion time/settles customer accounts.
                  2. Communicated with customers about the status of work.
                  3. Coordinated activities to ensure repair work is fixed right the first time and completed on time.
                  4. Met or exceeded goals for add-on sales.
                  5. Delivered the right car in perfect condition every time.
                  6. Identified repeat customers/first-time customers and treats them accordingly.
                  7. Answered incoming telephone calls promptly, and courteously, and made every effort to satisfy the caller's inquiry.
                  Years of Experience
                  Experience
                  5-7 Years
                  Experience Level
                  Level
                  Executive
                  Education
                  Education
                  High School Diploma