Call Representative Resume Samples

A Call Representative attracts potential customers by suggesting information about the company’s products and services, taking customer’s orders and ensuring customer satisfaction. Job functions included in the Call Representative Resume are – recording and updating customer information, resolving product and service problems of customers, maintaining financial accounts after processing necessary adjustments, recommending potential products and services to management after considering and analyzing customer’s needs, managing a large amount of incoming calls, generating sales leads, resolving customer complaints through phone, social media and mail; and upgrading accounts.

To be successful in this line, job applicants need the following skills and abilities – active listening skills and strong phone handling skills; familiarity with CRM systems, customer service orientation, and the ability to respond and handle difficult customers. While a high school diploma or GED may be sufficient to enter this occupation, it is necessary to possess immense knowledge about the company’s product and service to handle this job.

 

Call Representative Resume

Objective : Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environment. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.

Skills : Customer Service Skills, Customer Service Representative.

Description :

    1. Receive inbound calls including transferred sales leads and calls from current and potential customers.
    2. Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application.
    3. Answer questions about the product details, the company, and issues with account for the customers.
    4. Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
    5. Perform basic account maintenance activities.
    6. Meet Quality Assurance Requirements and other key performance metrics.
    7. Identify and qualify legitimate sales opportunities Initiate contact by phone with DME and pharmacy prospects.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS In Nursing


Call Representative/Analyst Resume

Objective : Hardworking and self-directed individual with a vast experience in clerical, home health care, and technical support. Recognize company needs and set goals Strong Organizational Skills.

Skills : Baby siting, ability to act quickly and stay claim in medical emergencies, first AID and CPR certified, communicating with children.

Description :

    1. Answers inquiries by clarifying desired information; researching, locating, and providing information.
    2. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    3. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
    4. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
    5. Maintains call center database by entering information.
    6. Keeps equipment operational by following established procedures; reporting malfunctions.
    7. Updates job knowledge by participating in educational opportunities.
    8. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Customer Service


Call Representative/Agent Resume

Summary : Seeking a position as an academic counselor, using the oral communication skills and analytical skills.

Skills : Student Management, Knowledge Of Microsoft Office, One On One Counseling,.

Description :

    1. Completed 45 calls every hour to prospective students on behalf of various proprietary schools.
    2. Twice voted employee of the month, as well as an employee of the week.
    3. Additional Qualifications and Skills: Served as an assistant basketball coach on two high school teams, as well as a college team.
    4. Operate a separate business providing athletes with basketball workouts and technique training.
    5. Commissioner and coach at various basketball camps Possess superior time management and organizational skills.
    6. Responsible for maintaining detailed records of student goals and objectives achieved on a daily basis Able to balance and maintain numerous tasks at any given time.
    7. Communicate effectively in a one-on-one and group environment.
    8. Proficient in speaking to a large audience.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Customer Service

Sr. Call Representative Resume

Summary : Willing to work in a dynamic, challenging and growth oriented Company that allows me to utilize my knowledge and experience to contribute for the growth of the organization. Highly creative, recognized as a results-oriented and solution-focused individual. Areas of strength include: Accounts Payable Problem Collections.

Skills : First Aid And CPR Certified.

Description :

    1. Fielded an average of 200 customer service calls per day.
    2. Recommended and helped customers select merchandise based on their needs.
    3. Exchanged returned merchandise for customers quickly and efficiently.
    4. Confirmed that appropriate changes were made to resolve customers' problems.
    5. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
    6. Informed customers about sales and promotions in a friendly and engaging manner.
    7. Handled 300 calls per day Skills Used Perfect attendance record MS Office proficient Basic clerical knowledge.
    8. Dedicated team player Analytical Excellent time management Reliable and dependable Positive outlook Cheerful and energetic Team leadership.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Criminal Justice

Jr. Call Representative Resume

Objective : To obtain employment where I can gain experience in the medical field and while continuing to further my education.

Skills : Bilingual- Spanish/English.

Description :

    1. Determines requirements by working with customers.
    2. Answers inquiries by clarifying desired information; researching, locating, and providing information.
    3. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    4. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
    5. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
    6. Maintains call center database by entering information.
    7. Keeps equipment operational by following established procedures; reporting malfunctions.
    8. Updates job knowledge by participating in educational opportunities.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Certification

Lead Call Representative Resume

Objective : Customer-Focused Representative with the capacity to troubleshoot issues to ensure customer satisfaction. Also resourceful and consistently meets and exceeds productivity goals. As a customer service representative I maintain a high level of professionalism, patience and efficiency to minimize customer satisfaction and increase customer loyalty.

Skills : Customer Service, Ms Word, Typing, Windows Xp.

Description :

    1. Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
    2. Resolve complex, severe exposure claims, using high service oriented file handling.
    3. Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.
    4. Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
    5. Communicate with reinsurance brokers to obtain information necessary for processing claims.
    6. Took calls based on car, house, and boat insurance.
    7. Review their account and specify due dates and payments made.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS In Nursing

Call Representative III Resume

Summary : Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 1 years retail experience in a fast-paced, team-based environment. Friendly Sales associate adept at working in diverse retail and customer service environments. Fast food professional focused on greeting all customers in a friendly, welcoming manner.

Skills : Customer Service, computer skills, House Keeping.

Description :

    1. Gathered and verified all required customer information for tracking purposes.
    2. Addressed and resolved customer product complaints empathetically and professionally.
    3. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    4. Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
    5. Met or exceeded service and quality standards every review period.
    6. Effectively managed a high-volume of inbound and outbound customer calls.
    7. Entered numerical data into databases in a timely and accurate manner.
    8. Obtained scanned records and uploaded them into the database.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science

Call Representative II Resume

Summary : Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts.

Skills : Microsoft Office.

Description :

    1. Effectively managed a high-volume of inbound and outbound customer calls.
    2. Answered a constant flow of customer calls with up to 6 calls in queue per minute.
    3. Addressed and resolved customer product complaints empathetically and professionally.
    4. Gathered and verified all required customer information for tracking purposes.
    5. Defused volatile customer situations calmly and courteously.
    6. Accurately documented, researched and resolved customer service issues.
    7. Identified chronic customer issues by creating and maintaining customer complaint log.
    8. Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business

Call Representative I Resume

Objective : To obtain a challenging position and growth opportunity with an established company by applying acquired skills and show my ability to provide exceptional support, managerial skills and service in a positive environment which will promote new challenges to become a proven leader.

Skills : PC profiecncy, Mirosoft Office Suite.

Description :

    1. Answers incoming customer calls relating to all aspects of products and services.
    2. Contribute to the achievement of an 80% service level and an abandon rate of less than 2%.
    3. Provide quick, professional, accurate resolution to customer issues/questions.
    4. Maintain average handle times and calls per hour / day results that are within the standard ranges.
    5. Use multiple resources and systems to provide customer resolution.
    6. Explain customer bills; resolve billing issues, issue credits.
    7. Explain how to use products, services and features.
    8. Understand customer needs and match needs with appropriate products / services Upsell / Cross-Sell.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Continuing Education

Customer Call Representative Resume

Objective : To secure a position as a public relations/marketing professional in order to utilize my customer service, administrative, marketing and interpersonal skills with accuracy. Meeting this objective while utilizing my knowledge, skills and abilities allowing me to maintain, motivate, produce and achieve organizational goals is of high importance. To become a part of a team that promotes professionalism while maintaining extensive customer loyalty is of the upmost importance.

Skills : Bi-lingual in EnglishSpanish.

Description :

    1. Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
    2. Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
    3. Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
    4. Provide assistance for customers with special billing requests.
    5. Monitor automated systems for placing collect calls and intervene for callers needing assistance.
    6. Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
    7. Perform work functions primarily on a computer workstation with multiple monitors.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associate Of Science

Call Representative/Telemarketer Resume

Summary : Currently in search for long-term employment with a company in search of a results-oriented, high-energy, hands-on professional, with a successful record of accomplishments that will assist in the progressive growth of your company with focus on providing the customer with the highest quality of service.

Skills : Adobe Photoshop, Adobe Illustrator, Adobe After Effects, Adobe Dreamweaver, Final Cut Pro, Microsoft.

Description :

    1. Delivered world class customer service and built customer satisfaction and loyalty.
    2. Resolved complaints regarding billing and services using problem solving techniques.
    3. Maintained records of customer interactions and transactions- recording details of inquiries, complaints, and comments, as well as actions taken.
    4. Offered alternative solutions when appropriate to retain the customer's business.
    5. Served as the designated liaison for offering additional services and sales.
    6. Utilized operational systems to process purchases of products and services; i.e.
    7. Used online chat system to speak with third-party agents.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science

Call Representative Resume

Objective : An interesting opportunity to gain valuable work experience that allows me to build self-sufficiency while completing my education. Qualities of a customer service representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Skills : Customer Service, Data Entry.

Description :

    1. Obtains client information by answering telephone calls; interviewing clients; verifying information.
    2. Determines eligibility by comparing client information to requirements.
    3. Establishes policies by entering client information; confirming pricing.
    4. Informs clients by explaining procedures; answering questions; providing information.
    5. Maintains communication equipment by reporting problems.
    6. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
    7. Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Criminal Justice