A Centralized Scheduler accurately and quickly directs callers to the appropriate department or person. The job summary commonly mentioned on the Centralized Scheduler Resume include – scheduling patient appointments according to practice protocols and obtaining the necessary information for new and established patients; answering the telephone in a warm and friendly manner, determining quickly the nature of the telephone call, directing urgent calls to the triage assistant and ensuring that action is taken, directing provider clinical calls according to practice protocols; directing all other callers, directing patient complaints or compliments to the appropriate member of the leadership team, scheduling patient appointments regarding approval, and addressing patient portal tasks as per practice protocols.
The nature of the job demands the following skills – medical office or medical insurance experience, strong oral and written communication skills, knowledge to navigate internet website; accurate data entry skills, physical abilities to sit, bend and stop for prolonged hours; manual dexterity; and tact to deal with unfriendly individuals regarding various situations. A high school diploma or GED is commonplace among job applicants.
Headline : As a Centralized Scheduler, responsible for Handling a wide variety of patient inquiries regarding appointments and services to ensure Patients can access services with minimal hassle or delay, and alsoperforming registration or clerical functions to ensure patients have prompt access to services.
Skills : Medical Manager, EMR/Allscripts,Outlook, Word, USA, Data Entry Keystrokes 12500.
Description :
Acted as a patient advocate in obtaining services.
Coordinated communication between patients, family members, medical staff, and administrative staff.
Obtained patient demographic and insurance information at registration.
Verified patients' health insurance coverage.
Provided financial screening and counseling for funding options.
Directed patient inquiries to appropriate medical staff members.
Followed up on patient inquiries to ensure a satisfactory resolution.
Experience
5-7 Years
Level
Executive
Education
MS
Centralized Scheduler Resume
Summary : Maintaining workstation in a neat and orderly manner to present a professional appearance, including keeping adequate supplies and reference material to efficiently handle phone calls for information.
Skills : Microsoft Office, Communication, Detail Oriented, General Office, Interpersonal, Organization, Receptionist, Scheduling.
Description :
Scheduled all surgical procedures and radiology exams, balanced daily reports of hospital census, ensured diagnoses were compliant with Medicare regulations, and trained new employees.
Conducted verification of benefits and ensured all information sent to billing was accurate.
Membered of 10 person Core Team.
Included maintaining the primary hospital operating system performed at optimal levels, testing new software applications, and assisting with software upgrades.
Monitored all updates when rolled to live status and assisted with locating and correcting issues when they arose.
Referred patients to appropriate healthcare services or resources.
Developed informational materials for patients and medical staff.
Experience
7-10 Years
Level
Management
Education
MA
Centralized Scheduler Resume
Summary : As a Centralized Scheduler, responsible for Obtaining basic demographic and identity information as needed to appropriately schedule the appointment, and also Offering educational instruction per protocols for various appointments and general clinic requirements, such as fasting instructions, slide fee verification, and medication lists.
Skills : EpicDemensions, Office, Office, Team Building, Fax.
Description :
Processed referrals, obtain all necessary information from the patient and provider to insure accuracy and completeness of referral.
Explained if necessary, insurance carrier guidelines for referrals to patient.
Scheduled the referral appointment or gives the patient the information necessary so they can schedule appointment at the referring physicians office.
Communicated complete and accurate information to the patient.
Delivered customer service to our patients and communicate medical information to providers/clinical assistants and other staff/departments.
Worked as a team player to help cover other assigned duties.
Interacted with Nurses, CAN, Supervisors, on call Nursing, PM nursing, in order to comply with scheduling procedure and communicate any changes.
Experience
7-10 Years
Level
Management
Education
Ba In Healthcare Administration
Centralized Scheduler Resume
Summary : To obtain a Centralized Scheduler position in a diverse, team-oriented environment that will offer me the opportunity to utilize my clinical, customer service, and administrative skills.
Skills : Microsoft Office, Managing Skills.
Description :
Announced calls to physicians and executive staff.
Taken messages and processes them accordingly.
Known physicians and staff schedules for all offices.
Responsible for taking consults called in by the hospital, physicians or service and relaying them to physicians requested.
Handled emergencies according to specified procedure.
Turned over calls to the answering service as per instructed.
Confirmed physicians' daily appointments, checking information and updating when possible.
Experience
7-10 Years
Level
Management
Education
High School Or Equivalent
Centralized Scheduler Resume
Headline : Centralized Scheduler who goes above and beyond basic administrative tasks on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Skills : Communication Skills, Centralizing Skills.
Description :
Responsible for efficient, expedient, and accurate procedure scheduling.
Effectively communicated with patients, families, healthcare team members and physicians both in person and via telephone.
Scheduled appointments accurately and completes pre-registrations including insurance verification.
Coordinated multiple appointments.
Demonstrated positive customer service when greeting patients, care providers and others.
Secured demographics, guardian and emergency contacts, guarantor and coverage information.
Assured Physician orders are linked to appointments in system.
Experience
5-7 Years
Level
Executive
Education
Associate Of Arts
Centralized Scheduler Resume
Headline : Working closely with Scheduling Coordinator to resolve any scheduling conflicts and with clinical service departments for changes or methods of scheduling, Working a part of a team for the overall process for patient access, from the scheduling process until the completion of the procedure.
Skills : Microsoft Office, Spreadsheets.
Description :
Responsible for filling dentist's schedule through highvolume telephone based scheduling of dental appointments for six dental offices.
Communicated with patients and verifying their dental history, type of dental procedure requested, and insurance coverage for treatments.
Researched our clinical database to ensure patient treatments fall within insurance timetables.
Tasked with scheduling Spanish speaking patients.
Transfered patient chart(s) from one dentist location to another due to patient request(s) by faxing copies of patient records.
Received physician orders and schedules procedures by both telephone and electronic media.
Obtained provisional diagnosis and patient history to substantiate the requested procedure.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Centralized Scheduler Resume
Summary : Operating and utilizing the Scheduler Program in the hospital computer system, Providing physician offices with necessary instructions regarding the scheduled procedures.
Skills : Internet Marketing, Training Skills.
Description :
Led Centralized Scheduler Head Deposit Cross trained for Manage Care Providing administrative support to the Clinic by updating and processing patients into the EPIC system in a timely and accurate manner, while maintaining strict patient confidentiality.
Greeted patients and family on entering into the Pediatric Clinic.
Determined patient's appointments, needs and locations.
Performed date entry, updating all patient information with regards to demographic information, insurance information into EPIC system.
Checked in and out all Pediatric patients into clinic on daily basis.
Worked closely with multiple departments to meet patient's needs.
Scheduled appointments with several other clinics.
Experience
7-10 Years
Level
Management
Education
High School Or Equivalent
Centralized Scheduler Resume
Headline : Centralized Scheduler with 6+ years of customer service experience seeking a Human Resource position that will allow the use and growth of organizational skills, interpersonal abilities, and career advancement.
Skills : Communication Skills, Customer Service.
Description :
Assisted the health care team in providing quality and continuity of patient care needs.
Responsible of coordinating schedule in a tri-County area of Orange, Seminole and Osceola County by a meticulous assignment of patients to RN, LPN, CAN by correspondent zip code per clinician and team as well classification of patient to the adequate clinician.
Fulfilled clinicians' schedule to ensure the right amount of patients to meet productivity requirement and prevent over or under utilization staff.
Coordinated and rescheduled patient's cancellations as required.
Made changes and notifying to clinicians to adjust schedule per patient availability in a regular bases throughout the day.
Covered duties to scheduler's coworkers in their absence and twice a week as their day is off due to weekend rotation.
Covered the Tri-County area the 3er weekend of each month as rotation.
Experience
5-7 Years
Level
Executive
Education
MS
Centralized Scheduler Resume
Summary : A Centralized Scheduler professional individual seeking a secure and challenging position that will allow me to utilize my skills and experience towards professional growth and development.
Skills : Developing Skills, Scheduling Skills.
Description :
Answered incoming call for 12 clinics in a timely manner.
Scheduled appointments for routine visits, pre-operative, medication checks, laboratory and consultations.
Taken phone messages for medication refills, medical updates and other miscellaneous reasons and send to appropriate providers or clinical assistants.
Made outgoing calls to patients to schedule future appointments and no-show appointments.
Mailed out questionnaires, appointment reminders/no-shows/orphan letters and pre-visit documentation.
Confirmed appointments by either speaking directly to the patient or leaving a message.
Made sure all appointments are coded correctly, scheduled for appropriate length and with correct provider/location.
Experience
7-10 Years
Level
Management
Education
MS
Centralized Scheduler Resume
Headline : Centralized Scheduler professional is skilled at remaining calm under pressure while keeping the learning environment light and playful, Working hard to identify, address, and redirect behavioral and educational issues. Childcare providers committed to offering a safe and loving environment for children in which they can flourish. Highlights Certified Daycare Provider Basic clerical knowledge Creative arts talent Classroom management Positive and cheerful Exceptional organizational skills Active listener Mother of one.
Skills : Microsoft Word, Customer Service, Organizational.
Description :
Scheduled, re scheduled, and cancelled various gastrointestinal appointments.
Problem solved to find appointments for patients requesting specific dates.
Maintained patient confidentiality at all times by following HIPAA guidelines.
Worked with a fellow co worker to create, edit, and present HIPAA overview to our scheduling department.
Received compliment from patient after assisting patient in getting appointment/communicating with patient.
Used Daily use of computer, using Next Gen software.
Independently worked in my cubicle while collectively working as a group to achieve company set goals.
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