Child Support Enforcement Agent Resume Samples

A Child Support Enforcement Agent is a professional who is tasked with the child support cases and provides support to the family division. The job description and duties listed on the Child Support Enforcement Agent Resume include – establishing and enforcing and modifying child support orders, preparing cases and investigating cases, receiving and processing referrals, initiating legal actions, reviewing and seeking case modifications, negotiating and preparing repayment agreements, forwarding undeliverable child support collections to appropriate department and executing related tasks as assigned.

Employers normally look for the following skills while hiring for this post – knowledge of basic math skills to determine and calculate the amount to be paid for child support, computer literacy, the ability to manage immense caseloads, the ability to speak in more than two languages, and knowledge of relevant rules and regulations governing child support services. A college degree in social service or legal studies is preferred, though not mandatory.

Child Support Enforcement Agent Resume example

Child Support Enforcement Agent Resume

Summary : To secure a Child Support Enforcement Agent position with a well-established organization in a stable environment where I can use my strong organizational skills, time management skills, and educational background that will lead to a long lasting career in the service field.

Skills : Medical Transcription, Medical Terminology.

Description :

    1. Responsible for a case load of 768 child support cases.
    2. Held accountable for enforcing child support court orders to ensure that each child receives the best available support from his or her parent, as per NC guidelines and other state orders as well.
    3. Managed financials, and monitor each case for proper dispositions.
    4. Enforced appropriate action on delinquent cases.
    5. Responsible for compliance with each case as a whole, as well as stated and federal guidelines.
    6. Held accountable by Federal Regulations to meet deadlines and goals for each case.
    7. Executed the best customer service as well as build long lasting relationships and achieve the common goal of financial support for all children.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma


Child Support Enforcement Agent Resume

Summary : Reliable Child Support Enforcement Agent with a Masters Degree in Human Services and background in Criminal Justice. Socially perceptive and a comprehensive reader with 3 years of experience in personnel and human resources as well as administration and management.

Skills : Call Center And Banking/collections /customer Service Experience., Microsoft Office.

Description :

    1. Intensively utilized an automated computer system to coordinate child support cases for: inputting and accessing case data, applying federal and state regulations for enforcement actions, maintain enforcement history.
    2. Interviewed custodial and non-custodial parents, witnesses, family members, representatives from law enforcement agencies, and attorneys to obtain statements and gather information to establish paternity.
    3. Located absent parents and the determine financial status in an effort to explain to non-custodial parents or other involved parties the calculation of support amounts, obligations, and legal requirements.
    4. Performed skip tracing activities using sources such as the postal service, financial institutions, state and federal parent locator services, and military locator services in order to locate absent parents and/or their assets.
    5. Verified information by contacting individuals or agencies by correspondence or telephone for custodial or non-custodial parent resides in another state.
    6. Initiated legal action through the preparation of documents such as orders of examination, contempt actions, wage assignments, writs of execution, and subpoenas.
    7. Prepared evidence for testifying in court and assist the legal staff in preparing case data for prosecution and litigation.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Master Of Arts


Child Support Enforcement Agent Resume

Summary : Monitoring and reconciling accounts and subaccounts in the ACTS to ensure the proper distribution of child support funds, and also Interviewing clients and non-custodial parents to explain responsibility for dependant children, support services, and program regulations.

Skills : Public Speaking, Training, knowledge of law enforcement.

Description :

    1. Prepared court orders, Enter court order financials and notes.
    2. Managed an assigned caseload to establish paternity and child support.
    3. Verified the location of the non-custodial parent using all available resources.
    4. Received reports generated from the ACTS system and verifies the information, in the report, for correctness.
    5. Analyzed the information to determine which step to proceed with.
    6. Explained to the non-custodial parent the laws and procedures regarding paternity and child support establishment, medical insurance for dependent children and the various remedies available through voluntary agreements and court actions.
    7. Assessed each case and makes referrals to appropriate agencies or determines appropriate action to take.
                                        Years of Experience
                                        Experience
                                        10+ Years
                                        Experience Level
                                        Level
                                        Senior
                                        Education
                                        Education
                                        Business Administration

                                        Child Support Enforcement Agent Resume

                                        Summary : Experienced consist of Child Protection Investigator, Child Support Enforcement Agent, Human Resources, hiring , training, discipline, monitoring, counseling, and evaluation of staff work ethics, resolving members and staff complaints, and Family Independent Case Management.

                                        Skills : Outlook, NC Fast, Northwoods, Compass.

                                        Description :

                                          1. Responsible for managing a caseload of approximately 500 individual cases.
                                          2. Experienced with both Instate and Interstate case management.
                                          3. Experienced with Initiating Enforcement and Initiating Establishment.
                                          4. Experienced with Responding Enforcement.
                                          5. Received achievements for highest number of collections within a department obtained.
                                          6. Provided follow up calls to customer when an appointment has not attended while rescheduling missed appointments.
                                          7. Developed/maintained effective and efficient communication with the Enforcement/establishment staff, and District Attorney Staff.
                                        Years of Experience
                                        Experience
                                        7-10 Years
                                        Experience Level
                                        Level
                                        Management
                                        Education
                                        Education
                                        MS

                                        Child Support Enforcement Agent Resume

                                        Summary : Assisting Fiscal Operations Desk in collecting and disbursing unpaid wages that result from proactive investigations and enforcement, assisting the supervisor and Determinations and Fiscal Operations staff to coordinate these actions.

                                        Skills : Transcription, Typing, Telephone, Microsoft Office, Administrative, Customer Service, Filing.

                                        Description :

                                          1. Monitored cases and the terms of court orders through ACTS system.
                                          2. Identified delinquent cases and determines the appropriate enforcement action(s) to take (i.e. income withholding, place liens on property and insurance settlements and post bonds or securities).
                                          3. Prepared case documentation for court hearings; works with the IV-D Attorney and provides assistance in the courtroom as-well-as testimony when necessary.
                                          4. Negotiated prospective payment plans and obligations with the non-custodial parent and their attorney.
                                          5. Prepared all necessary forms including court documents, letters, file documentation, etc.
                                          6. Pertained to the outcome of court hearings; modifies official documents as necessary.
                                          7. Reviewed cases and determines if circumstances should be investigated for a possible change in court order amount or other provisions.
                                                                            Years of Experience
                                                                            Experience
                                                                            10+ Years
                                                                            Experience Level
                                                                            Level
                                                                            Senior
                                                                            Education
                                                                            Education
                                                                            Business Administration

                                                                            Child Support Enforcement Agent Resume

                                                                            Summary : Over 13 years of providing outstanding personal and comprehensive administrative support to Senior Level Executives in Corporate, Engineering, Design, and Manufacturing environments. I function as a liaison with other Executives and internal and external clients, easily multi-task and utilize problem-solving skills to improve workflows, and I'm also proficient in Microsoft Office Applications, with a vast knowledge of JDEdwards.

                                                                            Skills : Collections, Microsoft, Microsoft, Customer Service, Litigation.

                                                                            Description :

                                                                              1. Initiated administrative action to facilitate enforcement of child support laws.
                                                                              2. Conducted hearings between respondents and defendants.
                                                                              3. Assessed all testimonies and evidences both written and oral.
                                                                              4. Subpoenaed necessary documents to assist in final determinations.
                                                                              5. Rendered formal written decisions based on applicable State and Federal laws.
                                                                              6. Represented agency in both State and Superior Court hearings.
                                                                              7. Tracked and resolved problems through resolution, by updating appropriate software program to ensure that accurate record of the inquiry and response/resolution were documented.
                                                                            Years of Experience
                                                                            Experience
                                                                            10+ Years
                                                                            Experience Level
                                                                            Level
                                                                            Senior
                                                                            Education
                                                                            Education
                                                                            GED

                                                                            Child Support Enforcement Agent Resume

                                                                            Objective : As a Child Support Enforcement Agent, responsible for Coordinating with regional lead workers, supervisor, and program managers, to review wage complaint issues of complexity and rarity and refer potential compliance issues to other LI programs or other agencies.

                                                                            Skills : Microsoft Office, Customer Service, Research, Educator, Training, Training, Written Communication, Oral Communication, Teamwork, Lesson Planning, Teaching.

                                                                            Description :

                                                                              1. Ensured that parents provided financial and medical support for their children.
                                                                              2. Utilized administrative and legal action as well as investigative techniques to establish and enforce court orders.
                                                                              3. Located non-custodial parents when required.
                                                                              4. Obtained voluntary support obligations.
                                                                              5. Monitored court orders.
                                                                              6. Reviewed cases to determine if modifications and financial audits were warranted.
                                                                              7. Prepared clients for court to testify if needed.
                                                                            Years of Experience
                                                                            Experience
                                                                            2-5 Years
                                                                            Experience Level
                                                                            Level
                                                                            Executive
                                                                            Education
                                                                            Education
                                                                            Bachelor Of Arts In Sociology

                                                                            Child Support Enforcement Agent Resume

                                                                            Summary : Demonstrated experience in successful business management, strong analytical skills, and strategic problem solver. Proven ability to bring a common-sense approach to marketing, contract negotiation, and interaction with all levels of private and government organizations.

                                                                            Skills : Office Management, Customer Service, Training, Inventory Management, Executive Support, Retail Management, Retail Sales, Telephone Etiquette.

                                                                            Description :

                                                                              1. Established of voluntary and involuntary support enforcement orders.
                                                                              2. Taken mandatory enforcement action when a case is delinquent in accordance with established federal and state timeframes.
                                                                              3. Responsible for enforcement actions to include but not limited to: income withholding, Show Cause for civil contempt proceedings, medical support enforcement, sum-certain judgments, tax intercept, liens, passport denial/revocation and Federal Criminal Prosecution.
                                                                              4. Responsible for researching evidence provided by clients to determine if a decrease/increase is appropriate for the case according to North Carolina Child Support Guidelines.
                                                                              5. Worked involves gathering of evidence, preparing legal documents, filing motions, calculating arrears and maintaining accurate pay records and computing the appropriate guideline worksheet.
                                                                              6. Determined the appropriate actions needed for a case and assisting the department attorney with the preparation for court as well as presenting case with the attorney in the courtroom.
                                                                              7. Assessed each case and makes referrals to appropriate agencies or determines appropriate action to take.
                                                                            Years of Experience
                                                                            Experience
                                                                            7-10 Years
                                                                            Experience Level
                                                                            Level
                                                                            Management
                                                                            Education
                                                                            Education
                                                                            Bachelor Of Science

                                                                            Child Support Enforcement Agent Resume

                                                                            Summary : Monitoring and reconcilng accounts and subaccounts in the ACTS to insure the proper distribution of child support funds, and also Interviewing clients and non-custodial parents to explain responsibility for dependant children, support services, and program regulations.

                                                                            Skills : Supervising Skills, Monitoring Skills.

                                                                            Description :

                                                                              1. Located noncustodial parent.
                                                                              2. Calculated guideline worksheets and arrears amounts.
                                                                              3. Prepared court cases and prep with agency attorneys.
                                                                              4. Adhered to specific federal timeframes.
                                                                              5. Verified and gathered updated information that may affect child support guideline worksheets and other provisions of the court order.
                                                                              6. Monitored and reconciled accounts and subaccounts in the ACTS to insure the proper distribution of child support funds.
                                                                              7. Interviewed clients and non-custodial parents to explain responsibility for dependant children, support services, and program regulations.
                                                                            Years of Experience
                                                                            Experience
                                                                            10+ Years
                                                                            Experience Level
                                                                            Level
                                                                            Senior
                                                                            Education
                                                                            Education
                                                                            Business Administration

                                                                            Child Support Enforcement Agent Resume

                                                                            Summary : Responsible for Maintaining cases with up-to-date information and ensures ACTS opens or reopens cases at the appropriate service level, Determining the appropriate action to take, Adhering to the department’s safety rules and regulations.

                                                                            Skills : Analyzing Skills, Planning Skills.

                                                                            Description :

                                                                              1. Analyzed each situation to ensure all of the customer needs and expectations are being met.
                                                                              2. Enforced existing court orders to ensure compliance.
                                                                              3. Processed cases through administrative and/or court proceedings.
                                                                              4. Verifies the location of the non-custodial parent using all available resources.
                                                                              5. Received reports generated from the ACTS system and verifies the information, in the report, for correctness.
                                                                              6. Analyzed the information to determine which step to proceed with.
                                                                              7. Explained to the non-custodial parent the laws and procedures regarding paternity and child support establishment, medical insurance for dependent children and the various remedies available through voluntary agreements and court actions.
                                                                                                                Years of Experience
                                                                                                                Experience
                                                                                                                10+ Years
                                                                                                                Experience Level
                                                                                                                Level
                                                                                                                Senior
                                                                                                                Education
                                                                                                                Education
                                                                                                                Business Administration