Client Care Specialist Resume Samples

A Client Care Specialist working in healthcare facilities will complete all tasks associated with Client Care duties. A Well-drafted Client Care Specialist Resume mentions duties such as – checking patient in and out services, scheduling patient appointment, managing patient accounts, obtaining patient data, completing insurance forms, referring inquiries, communicating with patients and obtaining patient data, providing necessary information, advising patient to appropriate professional, and monitoring the client care department.

Job requirements for this post include – a friendly attitude, patience, strong communication skills, courtesy, and the ability to solve problems. Knowledge of facility procedures, a personal demeanor and a good understanding of medical coding are also important. Relevant computer software knowledge and technical expertise are also required for this role. Most of the job positions require candidates to possess at least an associate’s degree in healthcare management or health information management.

 

Client Care Specialist Resume

Objective : Sales and Marketing professional with 3+ years of progressively responsible experience with companies. Demostrated the ability to self motivate sales force and increase sales. Aggresive in developing advertising and sales promotions.

Skills : Computer Skills, Customer Service.

Description :

    1. Created, managed, and updated client records, appointments, and referrals, as well as handled billing and payment processing.
    2. Quickly and adequately inputted surgical information such as patient demographics, owner's information, referring clinic information, and surgical issues.
    3. Arranged transfer and entry into files of medical records, laboratory results, and imaging; as well as filled prescriptions.
    4. Entrusted to compile deposits, day-end reports, and at times conducted opening and closing duties, as well as assisting with inventory and restocking.
    5. Staffed multi-line telephones for doctors and nurses; sent and received faxes; proofread and mailed out referral letters.
    6. Deescalated emotionally charged situations, where clients were irate, distraught, or worried which culminated in win-win situations pleasing to both the client and organization.
    7. Maintained the front desk, at times singularly, handling multiple tasks: checking in/out, including answering phone calls, emergency intake, surgical referrals, and retrieving medical records and laboratory results.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science


Sr. Client Care Specialist Resume

Headline : Creating a positive image of the firm by politely and effectively communicating with clients and patients in a fast-paced environment. Highly skilled administrative professional with over ten year's hands-on experience in diverse office environments.

Skills : Director/Teacher.

Description :

    1. Supports the delivery of client services by answering agency telephone calls and greeting walk-in clients.
    2. Provide an accurate description of agency services and refer clients to external service providers as necessary.
    3. Facilitate client access to services by gathering initial intake information, including background history, and scheduling client with an appropriate staff member.
    4. Contribute to the dissemination of direct services by maintaining accurate database information by entering the required client information.
    5. Maintaining and closing cases in a client information system, creating and maintaining physical files, and entering client insurance charges and payments. Compile division and/or agency statistics as required.
    6. Support office functioning by handling incoming and outgoing mail; maintaining an adequate supply of current forms.
    7. Maintain and distribute petty cash and properly log all expenditures.
    8. Record and reconcile daily receipts; ensure funds managed according to agency procedure.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate Of Science


Jr. Client Care Specialist Resume

Objective : Seeking mid-level position in the veterinary field that utilizes strong communication, customer service and organizational skills.

Skills : Problem resolution, Prioritizing/managing.

Description :

    1. Act as a team leader by helping redirect team members to address immediate staffing needs.
    2. Assist in training and mentoring new hires Work on special projects to improve office management including designing a new message system and managing the confirmation and client feedback system.
    3. Met with vendors to learn about their capabilities and explained the hospital's needs, negotiated system requirements, implementation timeframes, and coordinated system testing and implementation.
    4. Responsible for accounting for hospital use of supplies, verifying all credit card spending, entering invoices, adjusting prices of medications, ordering supplies, preparing monthly client statements and, as needed, forwarding client accounts for collection.
    5. Prepare paperwork and payments to local licensing programs and communicate with Parish employees to clear up discrepancies in their records.
    6. Serve as a hospital liaison to the USDA in providing them with information on pets traveling throughout the US and abroad.
    7. Plan and staff various community outreach events to provide information and solicit new clients.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science

Client Care Specialist/Coordinator Resume

Headline : Experience in reception and administrative work to include; organization of daily tasks, greeting clients, scheduling appointments and answering the phones with a positive customer service oriented attitude.

Skills : Inventory Management, Microsoft Office, Microsoft Word, Microsoft Excel, Keyboarding, Management Experience, Account Management, Advertising, Receptionist.

Description :

    1. Used excellent customer service and persuasive skills to assist and retain clients.
    2. Contacted customers to schedule appointments and inform them of advertised special promotions.
    3. Participated in outbound calling campaigns by contacting franchises and businesses to inquire about having their taxes prepared.
    4. Contacted clients who did not complete their returns via phone and e-mail.
    5. Handled incoming calls from clients, responding to inquiries and resolving concerns to ensure client satisfaction.
    6. Created and maintained tracking reports and observed and reported call trends.
    7. Documented and communicated to management any recurring or significant problems or issues with any services supported as encountered through contacts.
    8. Worked directly with Tax Professionals via telephone with client conversion issues and techniques.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Client Care Specialist/Executive Resume

Summary : Over 7 years of experience in customer service, dealing with the public and interacting with others on a daily basis. Personable and knowledgeable. High paced worker always looking to complete tasks.

Skills : Microsoft Office, Cornerstone Software, Aloha POS.

Description :

    1. Responsible for opening and closing the hospital as directed by the veterinarians.
    2. Welcome clients and their pets to the hospital in a friendly and courteous manner.
    3. Responsible for maintaining doctors' schedules and keep appointments running on time through efficient client care.
    4. Prepare and maintain accurate medical records.
    5. Answer multiple phone lines professionally, schedule appointments and route calls to other staff members in line with the hospital's protocols.
    6. Prepare patient forms and files ahead of their scheduled appointments for easy access when they arrive.
    7. Review patients' records to ensure that immunization and tests recommended by the doctor are up to date.
    8. Maintain an orderly and clean reception desk and retail area.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
Diploma

Asst. Client Care Specialist Resume

Summary : To work as a Client Care Specialist, that offers the opportunity to learn and to progress within the company.

Skills : Microsoft office.

Description :

    1. Use computers for various applications, such as database management or word processing.
    2. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
    3. Create, maintain, and enter information into databases.
    4. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
    5. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
    6. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
    7. Complete forms in accordance with company procedures.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Bachelors Of Arts

Client Care Specialist/Analyst Resume

Summary : Highly motivated Customer Service professional with extensive experience in Billing, Customer Retention, and Sales seeks a position that will utilize and enhance skills. Offers call center support, excellent communication and well-developed interpersonal skills to effectively exceed goals and provide outstanding service.

Skills : Customer Service, Customer Relations, Office Administration.

Description :

    1. Managed all aspects of client relations from the customer funnel entry process to program termination.
    2. Recognized for outstanding customer service and highly regarded by IOE clients.
    3. Responsible for scheduling and tracking client calls.
    4. Oversaw all sales and performed Welcome Calls for all new product purchases.
    5. Enhanced Discovery Session campaign by scheduling 1 in 4 sessions which increased product and ticket sales.
    6. Onsite Assistant to CEO at all live events, monthly business retreats, meetings, workshops, and annual tour.
    7. Social Media and Interview Correspondent highlighting audience reaction during events.
    8. Generated customer engagement via Social Media and maintained the integrity of company's Facebook community.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Business Marketing

Associate Client Care Specialist Resume

Objective : To obtain a position with a progressive company where can utilize years of experience in an Office setting as a Lead reception in combination with experience in the veterinary field.

Skills : Avimark, Cornerstone.

Description :

    1. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
    2. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
    3. Transmit information or documents to customers, using computer, mail, or facsimile machine.
    4. Hear and resolve complaints from customers or the public.
    5. Provide information about establishment, such as services provided.
    6. Receive payment and record receipts for services.
    7. Schedule appointments and maintain and update appointment calendars.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Client Care Specialist III Resume

Summary : Looking for a job opportunity where can utilize exceptional front desk skills as well as back office knowledge, while at the same time acquiring new qualifications that will prepare for a long time career.

Skills : Bilingual Spanish.

Description :

    1. Responsible for greeting clients with a warm and inviting smile.
    2. Answering multi line phones in a timely and courteous manner.
    3. Scheduling appointments and answering client questions.
    4. Facilitating the flow of the hospital for clients and staff.
    5. Calling clients with pre-surgery instructions, confirming appointments.
    6. Creating patient charts, filing, purging inactive clients charts.
    7. Taking accurate messages for Doctors as well as transferring calls to the appropriate corespondent.
    8. Maintaining a clean lobby and checking clients out.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Medical Assistant

Client Care Specialist Resume

Summary : Experience in office environments. Strong customer service oriented with excellent interpersonal skills. Provides a professional attitude towards clients to ensure a good experience for customers and great service for the organization.

Skills : Microsoft Office, Salesforce, Skype, Chat, Internet research, Phone Skills, Writing Skills,.

Description :

    1. Welcome clients to the hospital and assist to designated exam room.
    2. Check patients in and enter data into V-Tech system.
    3. Obtain patient history and educate client on heartworm and flea preventative.
    4. Provide clients with information regarding medical treatment, products, and procedures.
    5. Sell pet care products and vitamins; dispense medications and instructions.
    6. Educate and recommend prescription diets as needed.
    7. Arrange boarding reservations, check in boarders, and surgery patients.
    8. Answer multiple lines and schedule appointments.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma