Communications Dispatcher Resume Samples

A Communications Dispatcher is an emergency responder who job task is to respond to all emergency calls and send out appropriate authorities to the site to solve the situation. Typical work activities seen on the Communications Dispatcher Resume are – using computerized dispatching systems for answering telephone calls from the public; assessing situations and routing the proper responders; questioning callers to prioritize to emergency response; taking responsibility for transferring and delivering the message to the emergency team; and maintaining a detailed record of all calls and dispatches.

To ensure success in this field, the following skills are needed – the ability to remain calm and tactful even while working under stress; excellent listening and good verbal skills; good decision-making abilities and a high level of alertness. Formal training is needed. Education requirements are not mandatory, however, a high school diploma may be needed.

Communications Dispatcher Resume example

Communications Dispatcher Resume

Summary : To apply for the Communications Dispatcher position that you are currently looking to fill and worked within a variety of settings with diverse individuals providing me with numerous and valuable experiences.

Skills : Law Enforcement, Officer Safety, CAD.

Description :

    1. Dispatched calls to numerous wildlife officers.
    2. Assisted the general public during both emergency and non-emergency situations.
    3. Questioned each caller carefully to determine the location, seriousness, and type of emergency.
    4. Entered the caller's information into the computer-aided dispatch system.
    5. Dispatched to the whole middle and west areas that consist of a total of 53 counties.
    6. Handled all boating issues and maintained records on all hunting and fishing licenses.
    7. Helped the general public with any questions they may have about any type of Wildlife.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
B.S in Criminal Justice


Communications Dispatcher Resume

Objective : Seeking a Communications Dispatcher position with your organization that could benefit from my two plus years of excellent customer service experience.

Skills : Microsoft Office, Data Entry, Dispatch System.

Description :

    1. Used a computer-aided dispatch system, receive emergency calls from the public requesting law, fire, medical, or other emergency services.
    2. Determined the nature and location of the emergency; determined priorities, and dispatched law, fire, medical, or other emergency units as necessary and in accordance with established procedures.
    3. Received and processed 911 emergency calls, maintained contact with all units on assignment, maintained status and location of law, fire, and medical units.
    4. Monitored direct emergency alarms, answer non-emergency calls for assistance.
    5. Entered updates and retrieved information from a variety of computer systems.
    6. Received requests for information regarding vehicle registration, driving records, criminal history, warrants, and provided pertinent data.
    7. Monitored several complex public safety radio frequencies.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
B.S in Finance


Communications Dispatcher Resume

Summary : To succeed, keeping in mind that willingness and determination will secure me in a position that fits skillset; and provide me the opportunity to become an important asset to this company and/or organization.

Skills : Data entry, Customer Service, Multi line telephone systems.

Description :

    1. Determined their locations, and the nature of their problems to determine the type of response needed.
    2. Received incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
    3. Determined response requirements and relative priorities of situations, and dispatched units in accordance with established procedures.
    4. Entered, updated, and retrieved information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
    5. Relayed information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
    6. Observed alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
    7. Maintained files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Certificate In Nursing

Communications Dispatcher Resume

Objective : To obtain a Communications Dispatcher position that utilize my general office skills and experience that are used to deliver for a company.

Skills : Microsoft Office, Typewriter, Fax.

Description :

    1. Operated a radio to dispatch emergency medical and other public safety units, according to availability, assigned geographic area and location.
    2. Operated and answered automatic telephones and classified calls.
    3. Operated computer-related equipment to maintain records/logs of calls for services, radio transmissions, and telephone messages.
    4. Entered and cleared information on the California Law Enforcement Telecommunications System (CLETS) and the Computer-Aided Dispatch (CAD).
    5. Read various visually demanded written materials.
    6. Dispatched appropriate personnel and resources (Officers, Emergency Equipment, Allied Agencies, etc) according to availability, assigned geographic area, and location.
    7. Screened incoming calls from officers, public, media, and other allied agencies and took appropriate action.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Administration Of Justice

Communications Dispatcher Resume

Objective : To obtain a Communications Dispatcher position that will put skills to use, challenge abilities, and allow me to share knowledge by training and helping others.

Skills : Data Entry, Communications Equipment, Telephone Calls.

Description :

    1. Provided first-rate customer service to civilians, as well as, officers of the County and employees of Washington County.
    2. Determined the nature and location of emergencies.
    3. Determined priorities and dispatched police as necessary in accordance with established procedures.
    4. Received and processed 911 emergency calls, Maintained contact with all units on assignment Received non-emergency calls for assistance.
    5. Received requests for information regarding vehicle registration, driving records, and warrants provides pertinent data.
    6. Operated a variety of communications equipment, including radio consoles, telephones, and computer systems.
    7. Answered questions and provided information to the public over the phone.
    8. Prepared reports as required. Made entries into automated record files.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Associate's In Art

Communications Dispatcher Resume

Objective : Over 4 years of experience as Communications Dispatcher responsible for receiving incoming emergency (9-1-1) and non-emergency telephone calls from both the public and public safety agencies.

Skills : Emergency Services, Retrieve Information, Alarm System Calls.

Description :

    1. Received emergency and non-emergency calls from the public requesting police, sheriff, fire, ambulance, or other public safety services.
    2. Maintained daily log of calls and units dispatched.
    3. Entered, updated, and retrieved information from teletype networks.
    4. Answered City and County switchboard and direct calls appropriately.
    5. Monitored miscellaneous alarms for various agencies and businesses.
    6. Monitored various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
    7. Evaluated incoming reports of police, fire, and medical emergencies; immediately transmit complete and accurate information to appropriate field personnel.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
General Studies

Communications Dispatcher Resume

Headline : Competent and motivated individual, who is highly organized with the ability to manage multiple simultaneous tasks and meet deadlines and dedicated team player with a strong work ethic.

Skills : Microsoft Office, Officer Safety, Customer Service.

Description :

    1. Provided community and inter-agency communications for the police department through various methods.
    2. Proficiently used of computer-aided dispatch (CAD) systems and a variety of communications equipment to include but not limited to digital secure radio consoles, telephone, recording, and computer systems.
    3. Followed all written standard operating procedures (SOP).
    4. Made quick efficient evaluations of public emergency calls and routed them to the proper law enforcement or fire emergency responder.
    5. Responsible for the organization and filing of warrants.
    6. Performed a variety of record-keeping and other general clerical work.
    7. Maintained the highest level of confidentiality on information received from all computer systems and phone calls related to general and emergency situations.
    8. Gathered necessary information needed for writing a variety of reports to include but not limited to the destruction of property, theft, and hit and run reports.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
B.S in Criminal Justice

Communications Dispatcher Resume

Objective : As a Communications Dispatcher worked with the public has given me a great opportunity to meet and help all kinds of people, Learned and used many clerical and computer skills which also plays a huge part in work history and will show my ability to perform a job at your company.

Skills : Technical Support, Communication, Regulatory Compliance.

Description :

    1. Answered telephones and managed the call operations switchboard. Monitored phone and radio traffic for calls for service and dispatch appropriate units.
    2. Made routine all-band announcements communicating attendance, ride operations, statuses, and other pertinent information.
    3. Documented and communicated park attendance, ride throughput, weather conditions, and ride wait times hourly to all park leadership and operational units. Documented all events during calls for service electronically via ReportExec Dispatch System.
    4. Monitored alarm system for triggered alarms and coordinated with the alarm company, local authorities, and park security units to respond.
    5. Documented findings of building checks, fire watches, and park patrol observations.
    6. Responsible for Inventory and distribute radios, keys, and other park assets to operational units.
    7. Monitored general area CCTV surveillance systems for guest traffic.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
B.S. In Communications

Communications Dispatcher Resume

Objective : To obtain employment in a stable and innovative working environment that will be both professionally challenging and an opportunity for personal and professional growth.

Skills : Data entry, Dispatch System, Pertinent Information.

Description :

    1. Responsible for receiving and dispatching all incoming emergency and non-emergency calls to the appropriate agencies.
    2. Communicated with all officers and agencies thru radio and telephone transactions.
    3. Corresponded with administration, Police Officers and the public.
    4. Entered all issued warrants into the national data base.
    5. Maintained files, logs, and animated medical information.
    6. Distributed medications accordingly.
    7. Maintained all inmate funds, bond money and confidential documents.
    8. Ensured jail checks are processed every hour for safety.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma In Communications

Communications Dispatcher Resume

Summary : Over 6 years of experience as Communications Dispatcher responsible for handling notifications, calls and requests that come through dispatch; as well as any additional tasks related to the functions of Communications.

Skills : Inventory Management, Bookkeeping General Ledger, Reconciliations.

Description :

    1. Responsible for answering emergency and non-emergency calls for service.
    2. Dispatched city emergency forces and/or other resource agencies in accordance with prescribed procedures.
    3. Operated emergency CAD equipment. Monitored and operated multiple police and fire frequencies.
    4. Provided safety to the public with basic instructions to safeguard persons in hazardous conditions prior to the arrival of trained fire and police personnel.
    5. Consistently maintained accuracy in the National Crime Information Center; validated warrants, criminal information, and other validated articles.
    6. Received and responded to the emergency and non-emergent calls including enhanced 911, emergency calls from the public, dispatchers, and law enforcement agencies via telephone, radio systems, or computer-aided dispatch systems.
    7. Evaluated information received and prioritize calls and dispatched required units and/or agencies.
    8. Monitored and coordinated police unite activity and assignments via police radio.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Masters In Administration