A Conference Service Manager takes responsibility for organizing and coordinating various types of meetings and conferences. Working mainly in hotels and event management facilities these managers undertake the following tasks mentioned on the Conference Services Manager Resume – consulting with clients; maintaining a relationship with vendors and suppliers; solving unexpected issues; collaborating with other hotel departments; maintaining records; creating custom menus and working with vendors for dinners and receptions; forecasting group rooms and food and beverage; and promoting weddings, seminars, and other corporate special events.
Sample resumes highlight the following qualifications = strong networking and communication skills; telephone etiquette; multitasking skills; strong knowledge of fostering relationships with vendors and suppliers; and a professional attitude. Employers pick resumes that make mention of a degree in event management or hospitality.
Objective : Results-oriented, high energy professional with extensive experience in sales, marketing, catering, and event management. Consistently successful in providing hands-on leadership for strategic planning and initiatives.
Represented the hotel to all guests and clients, providing exceptional customer service and sales.
Received and distributed incoming leads from several different sources to correct staff.
Created a lead-tracking file to track lead progress.
Built bookings in Delphi, both for sales managers and for in-house events.
Maintained sales processes and files.
Communicated daily with all departments regarding events.
Ensured all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions.
Experience
0-2 Years
Level
Entry Level
Education
Associates in Hospitality
Conference Services Manager Resume
Objective : Over 3 years of experience in Hospitality Service Management with Proven history of being able to balance competing priorities and tight deadlines. Developed a reputation for the quality of work, organization skills, attention to detail, problem-solving and timely completion of projects.
Skills : Microsoft Office, Customer Service, Server, Event Management, Event Planning, Data Entry, Budget Management.
Description :
Responsible for coordinating and supervising assigned group business after it is booked by the sales department, and through completion of the event or function.
Responsible for acting as a liaison between the client and operating departments to ensure a successful meeting and to generate repeat business.
Supervised, assisted, and directed a set-up crew of employees.
Prepared and delegated workload responsibilities for each function/event to ensure guests receive superior customer service and the event exceeds their expectations.
Ensured all policies, procedures, and regulations are followed according to company policy and State/Federal laws.
Inspected all meeting/conference rooms for cleanliness and damage.
Ensured all rooms are set to the Banquet Event Order and diagrams.
Placed orders with outside vendors and coordinate set-up/removal dates & times.
Experience
2-5 Years
Level
Junior
Education
Diploma In Management
Conference Services Manager Resume
Objective : Hospitality professional with specialization in Event planning. Had worked with hotels and DMC's for more than a decade, have hands-on experience in all aspects of event management be it strategic planning, budgeting, logistics, execution, and billing.
Managed daily operations of the Conference Services Department and a staff of five.
Oversaw an accrual budget of $150K and an operating budget of $150K for purchasing of meeting-related items.
Scored an average of 3.5% (4% scale) and above on the E-Survey in all departments which exceeded the goal.
Assisted the executive team, catering, and conference service sales department in generating revenue.
Acted as the liaison between the client and the lodge for all of the client needs, (i.e.hotel rooms, catering, and events, audio-visual, transportation, off-site event recommendations).
Maintained the policies set forth in the group sales contract (i.e.deposits, cut off dates, attrition, rooming lists, billing instructions).
Coordinated the sales efforts between the sales department and catering to ensure proper utilization of function space to yield maximum revenues.
Experience
0-2 Years
Level
Entry Level
Education
B.S Of Science
Conference Services Manager Resume
Headline : Over 6 years as Conference Services Manager responsible to oversee recruiting and placement efforts to ensure staffing levels meet requirements and exercise the best possible effort to follow any instructions provided by the Customer
Skills : MS Office, Hotel Management, Meetings And Events Specialist.
Description :
Responsible for the successful execution of corporate and association conventions and meetings.
Planned, updated, and executed with precision, the ever-changing details of day to day events.
Created monthly and quarterly forecasts, and department revenue reports.
Revised the property's SOP for Group Resume's, Banquet Event Orders, and Distribution to industry standard.
Increased revenue through the sales of Destination Events: winery dinners; winery tours; and other destination-specific occasions.
Organized pre-conference and post-conference meetings to industry standards.
Designed and implemented a pricing spreadsheet template used to ensure a profit on packaged events.
Developed and nurtured a vast client base.
Prepared contracts with detailed stipulations regarding venue, transportation, catering, audiovisual, and other pieces of the meeting & events.
Experience
5-7 Years
Level
Executive
Education
B.S in Hospitality
Conference Services Manager Resume
Summary : High-energy and goal-oriented self-starter with exceptional customer service skills and experience in event planning and coordination. Resourceful, tactful, and effective problem solver, responsive, and flexible manager of unexpected project changes, strong and reliable team player.
Skills : Event planning and management, Customer and client relations, Premium seating experience, Office assistant experience.
Description :
Managed all aspects of non-academic, revenue-generating events on campus, such as weddings, social events, corporate meetings and conferences, concerts, and art performances.
Planned the entire project cycle from initial confirmation to on-site support during the event.
Evaluated space requirements, developed layout plans, supervised set-ups/break downs, and conducted pre-event site inspections.
Assisted clients with menu selections; offered recommendations, served as a liaison on behalf of clients with catering chef on customized menus.
Coordinated services and special needs and responded to last minute requests.
Developed relationships with clients and local organizations to grow sales: Facilitated campus facilities tours and pre-event meetings with customers and appropriate event supporting staff on site.
Developed and fostered strong relationships with external customers by providing excellent customer service.
Negotiated, wrote and executed event proposals and contracts.
Conducted financial control of the projects: billing, monitoring dues collection and revenue spreadsheet updates.
Experience
7-10 Years
Level
Management
Education
M.S Of Science
Conference Services Manager Resume
Objective : Self-starting, innovative individual who appreciates the opportunity and challenges associated with growing an audience and brand to profitability Looking for opportunities that allow me to use my creative, marketing, and sales skills in developing and growing the client's brand.
Skills : Management, Organizing, MS Office.
Description :
Managed operation of the Conference Services Department overseeing the coordination of conference and meeting groups in accordance with established guest services and sustainability standards.
Interviewed, selected, trained, scheduled, coached, and supported associates, ensuring they perform in accordance with an established brand or hotel standards and consistent with Dolce Corporations' core values.
Planned and conducted pre and post-convention meetings with clients and respective departments.
Conducted walking site inspections throughout property.
Monitored in-house group activity, providing assistance as needed.
Assigned banquet/meeting rooms set up based on needs of clients.
Reviewed banquet associates' work to ensure accuracy.
Coordinated activities of various departments to service accounts.
Practiced safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Experience
2-5 Years
Level
Junior
Education
B.S in Management
Conference Services Manager Resume
Objective : Accomplished and energetic Manager with a solid history of achievement in Administration. Motivated leader with strong organizational and prioritizing ability. Areas of expertise include Time Management, Supervisory and Administrative duties.
Skills : Hiring, Service Orientation, Time Management, Expense.
Description :
Supervised 100+ servers and 86+ additional crew members.
Arranged the availability of audio-visual equipment, transportation, displays, and other event needs.
Monitored event activities to ensure compliance with applicable regulations and laws, the satisfaction of participants, and resolution of any problems that arise.
Inspected event facilities to ensure that they conform to customer requirements.
Conferred with staff at a chosen event site to coordinate details.
Consulted with clients to determine objectives and requirements for events such as meetings, conferences, and conventions.
Reviewed event bills for accuracy, and approve the payment.
Supervised on-call and support staff required for events. Maintained records of event aspects, including financial details.
Experience
0-2 Years
Level
Entry Level
Education
A.S In Business Management
Sr. Conference Services Manager Resume
Summary : Over 10+ years of experience in the hospitality industry specializing in the ever-changing needs of clients. Expertise includes obtaining information and delegating duties to pertinent departments in a timely fashion.
Managed the Conference Services Department, ensuring staff met or exceeded Resort standards, emphasizing superior customer service.
Trained new employees in company policies, procedures, and job requirements.
Coordinated the department's daily activities.
Set up rooms for conferences of up to 300 people, and banquets and weddings of up to 500 people, according to each group's requests.
Responsible for all vending machines, ordering and rotating stock as well as collecting and depositing monies accrued.
Performed security, maintenance, and housekeeping duties in the Conference Center and throughout the Resort.
Responsible for ordering departmental and vending supplies.
Worked directly with the Kitchen and Dining Room Departments, as well as with the guests, to ensure each function was successful.
Experience
10+ Years
Level
Senior
Education
Business Management
Conference Services Manager Resume
Objective : Eleven years of hospitality industry experience in direct contact with internal and external customers, successfully addressing problems and finding resolutions resulting in positive outcomes. Successfully increased the time and efficiency of team members by introducing a new operating method.
Skills : Microsoft Office, Customer Service, Guest Satisfaction.
Description :
Interfaced with clients to gather, understand, and document all the logistical and programmatic details of their conferences and events.
Communicated event information used by all staff that provided service to events including catering, building services, and audio-visual.
Communicate in a daily staff meeting to go over all details prior to client arrival.
Verified that service providers have implemented detailed requirements.
Greeted client representative(s) to review program and logistics and learn of any additional charges or requirements.
Oriented them to the Center's policies, and explained how to reach Conference Center staff during the course of their event.
Maintained contact with the client during the event and assist as necessary.
Tracked and summarized client charges and billing information, and sent to accounting.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Arts
Conference Services Manager Resume
Objective : As an Experienced Conference Services management individual, possessed advanced selling techniques and the ability to function in a face-paced environment.
Acted as onsite contact for all assigned groups, as well as working with the customer to produce BEO's and Convention Resumes.
Ensured that all special arrangements - Food and Beverage, Audio Visual, and other requests are properly documented on BEO's and signed by authorized representatives.
Ensured timely distribution of resumes to appropriate departments and available to answer any questions.
Maintained detailed files and notes to ensure event details meet with customer expectations.
Verified space requirements and meeting room setup.
Confirmed any revisions and notified corresponding departments in a timely manner.
Finalized program agendas and walk the space prior to client arrival.
Ensured all contracted concessions are executed appropriately.
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