Contact Center Representative Resume Samples

A Contact Center Representative will take the job of assisting the callers with their orders, complaints, and inquiries. Some common work tasks mentioned on the Contact Center Representative Resume include the following – listening to customers and understanding their needs and providing best solutions; handling inbound and outbound calls, responding accurately and promptly to the customer’s issues; making sales recommendation, recommending add-on products to clients, utilizing software, databases, and scripts appropriately; building long-lasting relationship with clients; and adhering to company’s policies and procedures.

Those seeking to work in this position need to display in the resume the following skills and abilities – strong listening and communication skills, resilience to stress and effort; ability to solve problems; proficiency with computers mainly with CRM software, adaptability, and accountability; and fluency in speaking multiple languages. A high school diploma is required. On-the-job training will be provided.

Contact Center Representative Resume example

Contact Center Representative Resume

Objective : Motivated young financial Contact Center Representative professional successful at cross-selling credit union products and services. Efficient and outgoing team member well-seasoned in cash handling processes, courteous customer service, exceptional communication skills and member loyalty through relationship and problem resolution.

Skills : POS, Microsoft Office, Communication Skills.

Description :

    1. Effectively managed a high-volume of inbound and outbound customer calls.
    2. Addressed and resolved customer product complaints empathetically and professionally.
    3. Gathered and verified all required customer information for tracking purposes.
    4. Defused volatile customer situations calmly and courteously.
    5. Accurately documented, researched, and resolved customer service issues.
    6. Mastery of customer service management systems and databases.
    7. Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Associate Of Arts In General Transfer


Customer Contact Center Representative Resume

Summary : Over 20+ years I have balanced the needs of mental health, social service and customer service with excellent management, written and verbal communication skills. As a professional, I am able to work successfully with individuals at all levels fulfilling the responsibilities required while multi-tasking effectively and accurately while maintaining a high level of confidentiality.

Skills : MS Office, Customer Service, Management Skills.

Description :

    1. Responded to inbound calls regarding various credit unions' available products and services.
    2. Provided information related to account history, fees loans and reported fraud.
    3. Mastered the art of listening and used it to build relationships and evaluate situations.
    4. Mentored internal employees in the usage of available resources for handling the call.
    5. Negotiated available options for resolution while adhering to company guidelines.
    6. Utilized analytical thinking to troubleshoot online banking and bill pay issues.
    7. Composed written correspondence that identified problems and proposed solutions in a concise manner.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Arts In Organizational Communication


Contact Center Representative III Resume

Summary : Seeking a challenging opportunity where I can utilize my exceptional verbal, written, and communication skills via face-to-face and phone interactions; while focusing on leadership, retention, and 1-call resolution.

Skills : Communication Skills, Planning Skills, Supervising Skills.

Description :

    1. Responded to approximately 30-80 student concerns and inquiries per day for Student Accounts, Admissions, Registrar, Financial Aid, and general inquiries for The New School.
    2. Processed registration for Continuing Education students for classes with The New School.
    3. Responded to approximately 60-80 student concerns and inquiries per day on Student Accounts for University Maryland University College with a yearly quality assurance average of 99%.
    4. Responded to approximately 80-100 student concerns and inquiries per day on Customer Service for University Maryland University College with a yearly quality assurance average of 98%.
    5. Made over 240 outbound calls for Enrollment outreach project for University Maryland.
    6. Performed data input on all calls received and dialed in Remedy data input System per quality standards Pulled daily reports for outreach program to verify Service Level agreements were being met.
    7. Researched required information for accounts using all available resources.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Journeyman In Course

Contact Center Representative II Resume

Headline : 15 years of experience in fast-paced customer service environment. I am reliable and have a diligent work ethic by being self-motivated, proactive, and results oriented. Seeking position with progressive opportunities to develop and promote within company.

Skills : Supervisory skills, Type 35-40wpm, Customer Service.

Description :

    1. Provided exceptional customer service via telephone on issues regarding utility services.
    2. Restored service terminated for non-payment.
    3. Explained various utility programs and services.
    4. Facilitated inter-department service orders ensuring timely resolution.
    5. Consistent collaborated with other departments to maintain service level standards.
    6. Educated internal/external customers on services.
    7. Performed related duties and responsibilities as required.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Customer Contact Center Representative Resume

Objective : Clearly understands purposes, objectives, practices, and procedures of department Display and ability to learn rapidly and adapt quickly to changing situations Strive for a maximum drive in fulfilling job responsibilities Keep situations in proper perspective.

Skills : Computer Hardware, Customer Service, Management Skills.

Description :

    1. Managed inbound and outbound calls that are routine in nature, answer inquiries by clarifying information; researching, locating, and providing relevant information.
    2. Enrolled Consumers in various medical programs.
    3. Followed procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s) Assist team members in maintaining and collecting sensitive case documents to ensure service level standards are met.
    4. Met Quality Assurance, production requirements, and other key performance metrics.
    5. Supported and enforced call center expectations as well as departmental and corporate policies and procedures.
    6. Assisted in the processes required for medical case file creation Listen attentively to customer needs and concerns.
    7. Used Data entry, switchboard operations,troubleshooting,protect sensitive data.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Certificate In Medical Assistant

Phone Contact Center Representative Resume

Objective : A very organized, enthusiastic person. I express a high level of confidence in helping deliver extreme customer satisfaction and I love working with other people. I learn best by watching someone who is talented in what they do, while not being afraid to ask questions.

Skills : 60-70 WPM, Secretarial duties, Manual labor, Microsoft office.

Description :

    1. Provided exceptional member service via phone and internet interaction.
    2. Responsible for engaging with members to unlock their financial needs and to assist them with any issues they may be experiencing.
    3. Required to multi-task while successfully assisting members in a timely, professional manner.
    4. Took new loan applications for auto, signature, line of credit, a title loan, etc.
    5. Assessed creditworthiness, debt to income ratios, and pay histories.
    6. Gathered requested documents to proceed with loan applications and took closing terms.
    7. Used -Proficient usage in Microsoft Office -Self-Motivation -Strong typing skills -Excellent communication.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's In Business Management

Contact Center Representative I Resume

Headline : Responsible for Answering internal and external customer telephone inquiries by using proper telephone guidelines, account verification techniques, utilizing multiple banking systems to access customer account information, and following through to a satisfactory resolution on inquiries, requests or complaints promptly.

Skills : MS Office, Communication Skills, Multitasking.

Description :

    1. Communicated with patients by telephone (inbound and outbound) to bring resolution to unpaid accounts.
    2. Provided thorough, efficient, and accurate account updates on computer files for each call made or received and update records information about financial status of customers and status of collection effort.
    3. Transferred customer calls to appropriate staff.
    4. Demonstrated effective skiptracing techniques by locating patient contact information.
    5. Followed-up on customer inquiries not immediately resolved.
    6. Followed up with Patients to ensure that payment arrangements that were made are upheld.
    7. Counseled delinquent account patients to assist in finding funds to meet debt obligations.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
High School Diploma In Business

Contact Center Representative/Executive Resume

Objective : Self-motivated and able to work independently and under pressure Strong skills in oral and written communication, organization, and decision-making; very goal-oriented Experienced in Microsoft Office, Siebel, Outlook, Vision, Cable Data; comfortable with system and internet navigation Flexible; easily adapt to change within an organization.

Skills : Microsoft Word, SAP, Rx Claims, Rx Connections, Rx Web, and Marx systems. Excels in the deadline and results-driven atmospheres, and thrives in team-oriented cultures.

Description :

    1. Assisted Clients with phone, email, text campaigns.
    2. Answered calls for apartment complexes, medical and dental offices, etc.
    3. Knowledgeable with Customer Relationship Manager Software.
    4. Responsible for processing credit applications.
    5. Booked and modified reservations for customers.
    6. Utilized headsets and multi-phone line system to communicate.
    7. Handled customer inquiries via telephone and email.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Contact Center Representative/Customer Service Resume

Objective : Contact Center Representative who is highly energetic, outgoing, and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly Manager who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Upbeat and flexible with 2 years of experience in retail sales.

Skills : MS Office, Planning Skills, Customer Service.

Description :

    1. Processed member transactions over telephone, email, fax, and database on-line services.
    2. Managed all incoming memos with loan payments, account transfers, loan advances, and address changes.
    3. Replied to membership correspondences writing letters regarding transactions accounts.
    4. Placed stop payment on checks/ACH items, provide copies of canceled checks and/or order checks.
    5. Processed wire transfer request and transaction disputes, and presented to the appropriate person for transmission.
    6. Assisted members with payroll and direct-deposit questions and setup payroll distribution.
    7. Performed address changes, deleted/added joint owner requests, and other account maintenance services.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Certificate In Business Grammar And Writing Course

Contact Center Representative Resume

Objective : Responsible for Providing prompt and accurate service in the processing of all transactions of opening of new checking/savings accounts, direct deposits, ATM/Visa check card, Certificate/IRA/Money Markets.

Skills : Microsoft Office, POS, Medical Terminology, Data Entry, Records Management, Customer Service, Cash Handling, Cash Management, Call Center.

Description :

    1. Consistent collaboration with other departments to maintain service level standards.
    2. Updated job knowledge by participating in educational opportunities.
    3. Enhanced organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
    4. Identified chronic customer issues by creating and maintaining a customer complaint log.
    5. Negotiated with patients on options in regards to payment plans to bring the bill to a $0.
    6. Completed all required documentation to meet customer needs.
    7. Escalated unresolved or complex inquiries to the appropriate personnel or department when necessary.
      Years of Experience
      Experience
      2-5 Years
      Experience Level
      Level
      Junior
      Education
      Education
      High School Diploma

      Contact Center Representative Resume

      Objective : Goal-oriented, experienced, driven professional seeking customer service position where I can utilize my communication, cash handling, data entry, computer, administrative, and call center skills to perform the tasks associated with this job and contribute to the overall productivity of your team.

      Skills : Customer Service, Detail Oriented, Email, Microsoft, Faxing, Hiring, Internet, Inventory Management, Leadership, Management, Negotiation, Sales, Training.

      Description :

        1. Answered inquiries from credit union members and a financial representative by clarifying desired information; researching, locating, and providing information.
        2. Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
        3. Fulfilled requests by clarifying desired information; completing transactions; forwarding requests.
        4. Sold additional services by recognizing opportunities to up-sell accounts; explaining new features.
        5. Maintained call center database by entering information.
        6. Kept equipment operational by following established procedures.
        7. Reported malfunctions.
      Years of Experience
      Experience
      2-5 Years
      Experience Level
      Level
      Executive
      Education
      Education
      Associate's In Criminal Justice