Contract Representative Resume
Objective : As a Contract Representative, partnered with pricing managers, business managers, directors, business lawyers, and other internal customers to streamline and simplify the contracting process to better meet business needs.
Skills : Contract Drafting and Review, Legal Knowledge.
Description :
- Partnered with business and internal customers to understand expectations and key principles of anticipated contract, then prepared a draft of the contract.
- Maintained in-depth knowledge of contract language and best practices, provided suggestions to internal customers based on best practices.
- Partnered with business to understand strategies, goals objectives, and long-term view of success to better guide the business in drafting contracts.
- Partnered with business lawyers and regional lawyers(s) relevant to the subject matter to solicit advance advice and guidance on legal implications of contract provisions, interpretation, and alternatives.
- Understood and identified unique contract requirements for various jurisdictions.
- Interpreted the impact of contract amendments and determined proper approval levels.
- Supported full usage and utilization of the Eastman Icertis Contract Life-Cycle (CLM) Management platform.
Experience
2-5 Years
Level
Executive
Education
BBA
Contract Representative Resume
Headline : As a Contract Representative, responsible for recommending, selecting, and helping locate and obtain out-of-stock products based on customer requests, responsible for collaborating with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Skills : Negotiation: Strong negotiation and risk Management.
Description :
- Responsible for implementing and developing customer service training processes.
- Responsible for collecting and returning unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responsible for reducing process inconsistencies and effectively trained team members on best practices and protocols.
- Responsible for monitoring cash drawers in multiple checkout stations and maintaining adequate cash supply.
- Responsible for creating and maintaining a detailed database to develop promotional sales.
- Responsible for resolving associate, tool, and service delivery issues revealed by statistical reports.
- Responsible for maintaining clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
Experience
5-7 Years
Level
Executive
Education
BBA
Contract Representative Resume
Summary : As a Contract Representative, responsible for cross-training and providing backup support for organizational leadership, and responsible for investigating and resolving accounting, service, and delivery concerns.
Skills : Analytical Skills, Interpersonal Skills.
Description :
- Responsible for seeking ways to improve processes and services provided.
- Responsible for liaising with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responsible for training staff on operating procedures and company services.
- Responsible for increasing efficiency and performance by monitoring team member productivity and providing feedback.
- Responsible for optimizing customer support by establishing collaborative service environments through targeted operational initiatives.
- Responsible for following through on all critical inter-departmental escalations to increase customer retention rates.
- Responsible for calculating correct order totals, updating accounts, and maintaining detailed records for inventory management.
Experience
7-10 Years
Level
Management
Education
BBA
Contract Representative Resume
Summary : As a Contract Representative, responsible for providing excellent customer care by responding to requests, assisting with product selection and handling ordering functions, responsible for responding to inquiries and requests from prospective customers.
Skills : Communication, Attention to Detail.
Description :
- Responsible for collaborating with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responsible for developing and updating databases to handle customer data.
- Responsible for training new personnel regarding company operations, policies, and services.
- Responsible for managing timely and effective replacement of damaged or missing products.
- Responsible for enhancing productivity levels by anticipating needs and delivering outstanding support.
- Responsible for increasing efficiency and team productivity by promoting operational best practices.
- Responsible for cross-training and backing up other customer service managers.
Experience
10+ Years
Level
Senior
Education
BBA
Contract Representative Resume
Headline : As a Contract Representative, responsible for educating customers about billing, payment processing, and support policies and procedures, responsible for delivering prompt service to prioritize customer needs.
Skills : Relationship Management, Problem-Solving.
Description :
- Responsible for delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responsible for maintaining up-to-date knowledge of product and service changes.
- Responsible for responding to customer requests, offering excellent support, and tailored recommendations to address needs.
- Responsible for meeting customer call guidelines for service levels, handled time, and productivity.
- Responsible for responding proactively and positively to rapid change.
- Responsible for promoting superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responsible for developing highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Experience
5-7 Years
Level
Executive
Education
BBA
Contract Representative Resume
Headline : As a Contract Representative, responsible for attending telephone skills and program information training sessions to boost aptitude, and for compiling status and performance reports for team leaders to address company strengths and weaknesses.
Skills : Collaboration, Organizational Skills.
Description :
- Responsible for educating customers on company systems, form completion, and access to services.
- Responsible for collaborating with the shipping team to track shipments, verify orders, and handle product returns.
- Responsible for approving and terminating customer contracts upon request.
- Responsible for performing various clerical duties by filing and faxing documents and creating customer databases.
- Responsible for following up with customers about resolved issues to maintain high standards of customer service.
- Responsible for investigating and resolving customer inquiries and complaints quickly.
- Responsible for exhibiting high energy and professionalism when dealing with clients and staff.
Experience
5-7 Years
Level
Executive
Education
BBA
Contract Representative Resume
Headline : As a Contract Representative, responsible for adhering to company policies and scripts to consistently achieve call-time and quality standards, and responsible for learning and maintaining an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Skills : Time Management, Documentation.
Description :
- Responsible for responding to customer calls and emails to answer questions about products and services.
- Responsible for achieving high satisfaction ratings through proactive one-call resolutions of customer issues.
- Responsible for processing debit and credit card and electronic check payments.
- Responsible for placing outbound customer service or customer satisfaction calls to follow up on issues.
- Responsible for boosting customer service satisfaction ratings through consistent quality control.
- Responsible for learning and maintaining an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Responsible for seeking out extra training opportunities to enhance customer relationship management abilities.
Experience
5-7 Years
Level
Executive
Education
BBA
Contract Representative Resume
Headline : As a Contract Representative, responsible for developing a comprehensive knowledge of products and services, enabling accurate information provision to clients, responsible for providing exceptional service by proactively addressing customers'' needs and concerns.
Skills : Project Management, Compliance Monitoring, Strategic Thinking.
Description :
- Responsible for contributing to company growth through consistent high-quality interactions with clients and prospects.
- Responsible for demonstrating empathy when addressing sensitive situations, and creating trust between the company and clientele.
- Responsible for exceeding performance targets consistently by prioritizing tasks and managing time effectively.
- Responsible for building lasting relationships with clients through effective communication and attentive service.
- Responsible for adapting communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Responsible for guiding customers through troubleshooting processes with patience and understanding, ultimately resolving technical issues quickly and efficiently.
- Responsible for assisting in the development of training materials for new hires, and sharing expertise about best practices for contact representatives.
Experience
5-7 Years
Level
Executive
Education
BBA
Contract Representative Resume
Objective : As a Contract Representative, responsible for identifying potential areas of improvement within the contact center operations, offering suggestions, and helping to implement changes that led to enhanced customer experiences, responsible for conducting thorough research on complex inquiries, delivering informed solutions to customers'' unique challenges.
Skills : Contract Law, Contract Law.
Description :
- Responsible for increasing customer retention by expertly handling escalated issues promptly.
- Responsible for managing a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Responsible for supporting sales efforts through targeted outreach activities, resulting in new client acquisitions.
- Responsible for streamlining processes to increase efficiency, leading to faster response times for client inquiries.
- Responsible for improving customer satisfaction by resolving issues efficiently and professionally.
- Responsible for maintaining detailed records of customer interactions, and ensuring accurate documentation for future reference or follow-up actions.
- Responsible for participating in regular professional development opportunities to enhance skills and stay current on industry trends.
Experience
2-5 Years
Level
Executive
Education
BBA
Contract Representative Resume
Objective : As a Contract Representative, assisted in identifying and implementing process improvements, worked well under pressure, remaining focused and calm in the face of distractions and changing priorities.
Skills : Detail-Oriented, Analytical Skills.
Description :
- Ensured that network contracts are sent out within 24-48 hours of a new facility opening.
- Drove Change Management control process (CCBs), supported fact finds and negotiations with customers.
- Understood and influenced obtaining our financial goals (milestones, progress payments, payment terms, schedule flexibility, cash collection).
- Support various functions with transitions, contractual issues, support risk mitigation plans.
- Acted as liaison between program and customer, and participated in reimbursement meetings.
- Managed a diverse portfolio of projects, as Project Director or Project Manager, at all stages of the development life cycle.
- Worked with customers to determine causes of PC gaming issues and provide suggestions/workarounds to resolve them.
Experience
2-5 Years
Level
Executive
Education
BBA
