Credit Card Specialist Resume Samples

The major role of a Credit Card Specialist is to offer a huge range of services to customers pertaining to procuring, using and closing credit cards. The job description may vary from company to company, but the most common duties listed on the Credit Card Specialist Resume includes the following – explaining about the benefits of credit card to customers, providing them assistance in opening a new card, figuring out issues pertaining to customer’s questions or doubts, removing late fees and increasing spending amount of credit cardholders after verifying their creditability and selling credit card to number of people.

The major skills that are important for this position are – providing accurate and precise information to customers, ability to provide support from remote, multitasking ability, good knowledge about credit card operations, strong numerical or mathematical abilities and knowledge of credit transactions and operations. An education degree in the field of Accounting, Commerce, Finance or Business Administration is needed for this role.

 

Credit Card Specialist Resume example

Credit Card Specialist Resume

Summary : To obtain a part time position that will utilize strengths and experience while challenging to grow in new ways.

Skills : Microsoft Office, Technical Skills.

Description :

    1. Answer internal or external calls in a friendly, professional, and caring manner which brings a reward in making someone else's day brighter.
    2. Enjoy assisting people and finding a solution to their problem, even to the extent of initiating conference calls with a third-party for resolution.
    3. Order new personal and business credit cards and process card related changes and requests, including promotional campaigns offered semi-annually.
    4. Establish priorities and work independently in a structured and pleasant work environment.
    5. Cover for the Debit Card and ACH Specialists in their absence, by learning their tasks and understanding and following their procedures.
    6. Utilize strong written and verbal communication skills by phone, email, or letter, in a timely manner.
    7. Proficient in Microsoft Word, Excel, Outlook, Internet Explorer, and other needed software programs.
    8. Assist manager with card-related projects and implementations.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma


Credit Card Specialist III Resume

Summary : To obtain a challenging position that would provide opportunities for professional growth. Self-motivated and dependable employee who is goal-oriented and focused.

Skills : Cooperative team member, Outstanding interpersonal.

Description :

    1. Assist customers with the credit card account management, including payment disputes, processing phone payments, and reviewing features of their accounts.
    2. Troubleshoot account problems and submit research requests on behalf of the customers.
    3. Educate customers on and cross-sell Huntington brand products. Skills Used Analytical Common sense Deduction Calculation De-escalation Data entry.
    4. Organizing a list of addresses for colleagues to have quicker access to processing balance transfers.
    5. Responsible for assisting customers with inquiries, opening and cross-selling accounts and services, and solving customer problems.
    6. Assists in exceeding service goals by minimizing Customer wait times and accurately and efficiently servicing customers' needs.
    7. Consistently enhances customer loyalty by providing superior banking and service experience.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BA


Credit Card Specialist II Resume

Headline : Highly motivated and performance driven professional with 6 years of administrative, customer service, data entry and telephone support experience. Strong technical aptitude with computer proficiency.

Skills : Microsoft Office, Epic.

Description :

    1. Maintained customer relations with cardholders.
    2. Personalized cardholder's experiences with the bank by helping them avoid late charges and penalties.
    3. Pulled credit bureaus to access cardholder information to determine creditworthiness.
    4. Collected on delinquent accounts when necessary. Received monthly bonuses for exceeding goals.
    5. Responsible for accuracy and timeliness of reports, resolution of diverse problems, contact with customers as needed, tracking and reordering of card stock.
    6. Responsible for receiving data like financial statements, investigation sheets, and agency reports. 
    7. Handle responsibilities of monitoring legal changes pertinent to collateral documentation Ensure that the credit analysis activities.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Administratioin

Credit Card Specialist/Analyst Resume

Headline : To work within a Professional environment achieving and exceeding standards for success and growth.

Skills : Leadership, Collections, Sales, Customer Service.

Description :

    1. Responsible for assisting new and returning customers with questions and concerns about credit card accounts.
    2. Processed payments, activated account, issued cards, processed limit increases and decreases, and set travel plans.
    3. Reviewed the customer account to determine products and services beneficial to their needs.
    4. Responsible for promoting company products and services. Our calls were monitored for quality assurance.
    5. Displayed positivity, energy, enthusiasm helping my team accomplish many goals.
    6. Leadership skills, communication, customer service, interpersonal, listening skills, the ability to make an excellent judgment based on customer's questions.
    7. Deliver high-quality service to internal and external customers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Credit Card Specialist I Resume

Objective : Actively seeking a position in customer service to utilized knowledge, education, and skills.

Skills : Customer Service, Management.

Description :

    1. Provide excellent customer service and provide answers to client questions within set standards.
    2. Attain aggressive sales goals by turning phone inquiries into sales opportunities by making an active attempt to cross-sell the full range of bank products.
    3. Use effective sales and inbound/outbound telephone techniques to solidify and build client relationships.
    4. Complete all required documentation to meet client needs.
    5. Place follow-up telephone calls to customers as necessary.
    6. Balance inquiries Running summaries Minimum payment due Available credit Applications for credit card account Cross telling.
    7. Helped all USAA members with any needs. Follow-through on customer inquiries, requests or complaints.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Accounting

Credit Card Specialist/Representative Resume

Summary : To obtain a position utilizing strong customer service, interpersonal and communication skills with the willingness to become a valuable employee.

Skills : Customer Service, Technical Skills.

Description :

    1. Requires knowledge of multiple products and ability to deepen or retain relationships through service.
    2. Performs routine account-related transactions. Referring customers to the appropriate line of business for products not supported.
    3. Required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information. 
    4. Setting expectations and working with other support organizations to fulfill the request.
    5. Handle escalated issues by successfully navigating the organization to resolve customer requests.
    6. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up.
    7. Accountable for the successful resolution of all customer requests.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Credit Card Specialist/Co-ordinator Resume

Summary : Quality-driven, results-focused professional looking to obtain Customer Service, Collections or Data Entry position. Seeking challenging position as a team player to go above and beyond to get the job done.

Skills : Customer Service, Phones, Computer skills.

Description :

    1. Provide efficient and professional customer service, via a chat channel.
    2. Discuss customer inquiries in regards to their credit card account while utilizing computer-based tools to assist.
    3. Handle multiple accounts at the same time at a high volume level.
    4. Numerous fees and products related to performing the job on a daily basis.
    5. Provided with the responsibility of providing guidance due to the ability to retain knowledge and assist co-workers adequately.
    6. Ability to handle multiple customers at the same time.
    7. Swift and precise typing skills and correct grammar.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Asst. Credit Card Specialist Resume

Objective : Customer Dispute experience for leading companies like Huntington National Bank, Garden City Group, Gap, and Time Warner Cable. Previous experience as a Credit Card Specialist at Huntington Bank.

Skills : Microsoft Office, Computer Skills, Viewpoint.

Description :

    1. Handled inbound calls on a daily basis. Researched fraud disputes for customers that called in.
    2. Responsible for taking incoming calls from customers to discuss balance information, NSF fees, and to check on posted and pending items.
    3. Responsible for stopping and starting card service for members.
    4. Researched and resolved disputes on their accounts and setting up balance transfers on credit card accounts.
    5. Responsible for activating credit cards, adding authorized users, and discussing balance information.
    6. Assisted the manager with generating new ideas to help the credit card team improve productivity.
    7. Various computer-based formats to provide satisfactory serviceability.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Associate Credit Card Specialist Resume

Objective : Career goal is to move on forward through a company and do best throughout work so that may achieve goals that can better myself.

Skills : Quick books, Counterpoint, Travel Coordination.

Description :

    1. Provide accurate and timely coding for all credit card charges for superintendents and their Lead Men.
    2. All job charges coded and reviewed by every month.
    3. Review and divide charges accurately among jobs. Skills Used Ability to have effective time management.
    4. Monitor and review credit card receipts; accuracy and quantities sent into Comdata by each cardholder.
    5. Review all credit card charges after coding are complete to ensure all coding is accurate by the 9th of every month.
    6. Able to adapt to different tasks and systems quickly.
    7. Work well with others and help assist the team in problem-solving strategies.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Pharmacy Technician

Lead Credit Card Specialist Resume

Summary : Highly motivated and performance driven professional with 6 years of administrative, customer service, data entry and telephone support experience.

Skills : 51 WPM. Microsoft Office.

Description :

    1. Process credit card applications for new customers according to customer's credit and background.
    2. Perform sales calls to potential credit card customers encouraging them to sign up for additional company services.
    3. Research complex credit card issues and resolve issues with initiative and good judgment.
    4. Handle customer inquiries, complaints, billing questions and payment extension/service requests.
    5. Manage a high-volume workload within a metrics-driven environment.
    6. Consistently adhere to company policies and procedures.
    7. Consistently meet and/or exceed performance benchmarks in all areas (speed, accuracy, volume).
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
AA

Credit Card Specialist Resume

Summary : To find a challenging, long-term career where supervisory, sales and customer service talents can be utilized to improve operations and contribute to company profits.

Skills : Technical Skills, MS-Excel.

Description :

    1. Processed credit card applications, took care of customers over the phone and in person.
    2. Reissued and mailed credit cards to customers or the cards were available for the customers to pick up.
    3. Processed Debit card applications so customers had easier access to their money other than using checks.
    4. Workplace running smoothly; organized the paperwork so nothing was missed.
    5. Enjoyed interacting with the customers and helping them. All paperwork was processed in a timely matter.
    6. Great communication skills with the customers, making them feel confident that their concerns taking care of.
    7. Assisted with training and mentoring new hires.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Accounting