CRM Manager Resume Samples

The job description of a CRM Manager is to manage customer relations and act as a liaison between the company and the customer. Essential duties and responsibilities are listed on the CRM Manager Resume as – supervising customer service representatives, assisting representatives in handling disappointed customers; determining the best course of actions to solve customer problems, devising ways to serve better the company’s customers, training staff members on how to handle phone calls and answer them properly; generating reports for the upper management, handling escalated matters, training newly hired customer service representatives, approving employees timesheets for payroll; using social media to help promote the company’s products and services, and issuing customer refunds.

To ensure success in this field, the following skills are needed – outstanding customer service skills; good computer skills; excellent management and leadership skills; strong knowledge of the products and services offered by the company; strong interpersonal and active listening skills, and the ability to use relevant software. A degree in business or management or public relations is commonplace among these managers.

CRM Manager Resume example

CRM Manager Resume

Objective : A dynamic leader driven to oversee, manage and work with all levels of personnel towards one common goal, while providing support wherever/whenever needed to ensure success. A skilled professional who coordinates multiple tasks by communicating the responsibilities and setting the expectations. A problem solver who practices and believes in a flexible and goal driven philosophy.

Skills : Excel, Operations, Operations Management.

Description :

    1. Assignment involved working with various companies to implement a CRM platform (salesforce.com) to meet the needs of the organization.
    2. Acted as an implementation consultant for converting organizations from a legacy CRM platform to salesforce.com.
    3. Conducted analysis, designed, evaluated, modified, tested, and implemented salesforce.com for clients.
    4. Gathered, created, and documented current and future business process flows.
    5. Performed salesforce standard configuration, testing, and evaluation to ensure quality and consistency.
    6. Designed effective solutions using custom configurations to meet specific client needs.
    7. Applied deep function knowledge of CRM systems to customer needs and requirements.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS In Finance


CRM Manager Resume

Objective : Accountable employee demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the process. Working very well with others, as well as independently. Passionate about building productive relationships with clients, partnering and team members.

Skills : Project Development, Troubleshooting.

Description :

    1. Motivated and supervised an outbound CRM call center staff of 50.
    2. Managed the customer relationship by providing service and support and ensuring 100% total customer satisfaction.
    3. Monitored team and individual performance against sales goals.
    4. Motivated the team, recruited, interviewed, hired and train perspective employees.
    5. Improved results and enforced productivity standards.
    6. Responsible for tracking and meeting call productivity metrics and timeframes.
    7. Developed and coached staff to meet service and sales objectives.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
B.A. In Business Administration


CRM Manager Resume

Objective : Serving as the primary Salesforce administrator and subject matter expert, Providing recommendations on how to leverage CRM to execute on strategic vision, including lead scoring, prospecting, and retention strategies.

Skills : Microsoft Office, Oracle Siebel, Customer Service, Sales, Management Experience, Key Account Management, Sales Support, Business Intelligence.

Description :

    1. Provided accurate and appropriate information in response to customer inquiries.
    2. Demonstrated mastery of customer service call script within specified time-frames.
    3. Maintained up-to-date records at all times.
    4. Developed effective relationships with all call center departments through clear communication.
    5. Ran reports and supplied data to fulfill customer report requirements.
    6. Built customer loyalty by placing follow-up calls for customers who reported product issues.
    7. Formulated and enforced Service Center policies, procedures and quality assurance measures.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

CRM Manager Resume

Objective : CRM Manager with 3 years of experience in Creating strategies for sales campaigns within Salesforce, and effectively communicate strategies for implementation, Analyzing campaign performance, and clearly articulate insight for how to improve engagement.

Skills : MS Office, CRM, Multitasking.

Description :

    1. Drove CRM revolution from simple regional sales force pipeline tracking tool to global CRM system by implementing the worldwide system in ten months on time and on budget.
    2. Trained global sales support staff to be regional support in their respective geographic regions.
    3. Added increased functionality after the go-live date, such as Hoover's to augment client data.
    4. Ongoing engagement with field sales and sales management for feedback and testing to improve and leverage continually the CRM tool.
    5. Collaborated with IT and marketing to enable additional functionality inside the tool, such as linking brochures and sales collateral based on customer persona.
    6. Achieved 100% sales user adoption rate less than six months after CRM implementation.
    7. Increased sales productivity by over 20% in the first year, with all relevant information in one system.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
M.B.A.

CRM Manager Resume

Headline : CRM Manager with 5 years of experience in Maintaining daily, weekly, monthly, quarterly reports and dashboards that measure productivity and support the day-to-day needs of the organization, Fulfilling specific database requests and analysis regarding renewals, ticket sales, campaign tracking, and other initiatives.

Skills : Microsoft Office, Salesforce, Lean Six Sigma, Operations Management, Loyalty, CRM, Content Management, Vendor Relationships.

Description :

    1. Created fields, workflows, page layouts, role hierarchies, and Salesforce for Outlook settings as part of Implementation Maintain data in Salesforce.com system.
    2. Developed and implemented sales processes.
    3. Created Pivot Tables and highly detailed spreadsheets for Executive Leadership.
    4. Developed CRM Administrator Standard Operating Process.
    5. Created reports on records for data audits and quality improvement.
    6. Provided new user training Created Training Modules for Learning Management System Created/authored Standard Operating Procedures manual that guides the day to day operations of the Salesforce.com application.
    7. Created/authored Salesaforce.com User manual that provides the processes and instructions for the day to day use of Users.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Management

CRM Manager Resume

Objective : Managing Salesforce processes, workflow rules, and business logic to ensure maximum productivity and efficiency, Regularly performing data hygiene of leads, accounts, opportunities, and custom objects.

Skills : SEO Consulting, Social Media Marketing, Mobile Marketing.

Description :

    1. Responsible for managing, maintaining, and updating web content.
    2. Handled customer relationship management and providing support for clients.
    3. Developed landing pages Managing online customer support system and CRM software (Ontraport) Managing advertising and social accounts.
    4. Developed ad created for marketing campaigns.
    5. Set up ads and tracked conversion.
    6. Troubleshoot website and software errors.
    7. Created and set up sequences and sales funnel.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
B.Sc. In Information Systems

CRM Manager Resume

Summary : Results-driven, a marketing strategist with 17 years of experience in online and loyalty marketing. Extensive expertise in email campaign management, member engagement, and acquisition strategies. Well versed in leading cross-functional teams to deliver complex projects, strategic initiatives, and tactical programs. Demonstrated ability to proactively prioritize project needs, effectively manage resources, and consistently deliver a high level of client satisfaction in a fast-paced, deadline-driven environment.

Skills : Project Management, Dale Carnegie Training, Franklin Covey 7 Habits Of Highly Effective People, Developing Effective Working Relationships Training, Effective Management Training, CPR/AED Certified.

Description :

    1. Responsible for the management, growth, and training of the AmericInn Easy Rewards loyalty program.
    2. Effectively managed the email marketing campaign process end-to-end including email program strategy, creative development, programming, campaign execution, Omniture tracking, and Exact Target reporting.
    3. Increased email conversion rate by 100% by applying test plans, segmentation, and data-driven techniques to optimize email performance.
    4. Utilized Omniture and Exact Target data to identify opportunities, generate post email campaign analysis, and provide recommendations for future campaigns.
    5. Regularly attended Exact Target user group meetings and webinars to stay abreast of emerging technologies and trends.
    6. Established role as the central point of contact for all end-user questions, training issues, data integrity, and quality concerns.
    7. Saved 700 hours per day across the global sales force.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
MS

CRM Manager Resume

Objective : Detail-oriented CRM Manager qualified to excel in a fast-paced, results-oriented environment. Experience with demand projections, analytics, and strategy to meet demand sales goals. Strong communication skills and proven ability to maintain vendor and client relationships.

Skills : Advanced Dispense Routing Cerner PharmNet/CPOE Cerner Tools Medhost/HMS Meaningful Use Process Improvement Revenue Cycle PowerChart PowerPlans.

Description :

    1. Managed the entire PeopleSoft CRM database for the Office of Graduate Studies, established and strengthened relationships through the constituent lifecycle to keep prospects involved.
    2. Maximized recruiting effectiveness by leveraging multiple message channels to grow prospect interest.
    3. Produced more than 7,000 qualified candidates with personalized survey and inquiry management.
    4. Performed Data mapping, conversion testing, as well as build SQL, queries to provide reports for recruiters.
    5. Worked with developers on a routine basis to troubleshoot reported problems pertaining to PeopleSoft, and PeopleTools.
    6. Understood the application development lifecycle during the implementation process.
    7. Provided internal automotive consulting and client-facing presentations via PowerPoint and keynote on the strategy and execution of a new CRM for Maaco and Meineke's new brand image.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
MS

CRM Manager Resume

Objective : Understanding the sources of data that feed the CRM system (warehouse, Marketo, KORE, phone system, SMS-MMS, etc.) and liaison with third-party vendors as needed to recommend how best to collect, organize, and use this data to maximize revenue and fan engagement.

Skills : Planning Skills, Multitasking, Data Analyst.

Description :

    1. In charged of the entire PeopleSoft CRM database for the Office of Graduate Studies, established and strengthened relationships through the constituent lifecycle to keep prospects involved.
    2. Planned and executed email marketing and social media strategy.
    3. Provided expert analysis, design, development, acquisition, installation, maintenance, programming, testing, quality assurance, troubleshooting, problem resolution tasks, mission-critical applications, computing, and database management for the Office of Admissions & Recruitment.
    4. Managed, implemented, and supported Ellucian Recruit Customer Relationship Management (CRM) development projects from initiation through deployment and implementation.
    5. Assisted in the development of and maintain a robust communication plan for prospective students.
    6. Trained admissions staff on the CRM systems use and capabilities.
    7. Developed, implemented, and maintained the test and production environment of the CRM using a mix of personalization and multi-channel communications options, including email, customized student portals, etc.
            Years of Experience
            Experience
            2-5 Years
            Experience Level
            Level
            Executive
            Education
            Education
            G.E.D

            CRM Manager Resume

            Objective : Seeking a CRM Manager position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.

            Skills : Planning Skills, Managing Skills, Communication Skills.

            Description :

              1. Responsible for developing new product offerings for CRM, including the methodology for Fortune 1000 companies.
              2. Assed a company's readiness for CRM, using our ERM (marketing automation software) Worked with Perot Systems of Dallas, as part of a team of three consultants, Marketing, Functional, and IT.
              3. Worked with the sales team to present this product.
              4. Provided software upgrades, hardware upgrades, and onboarded new laptops and servers.
              5. Provided benchmarking information to our marketing team resulting in reducing client requests by 40%.
              6. Facilitated all customer database segmentation, improvement initiatives, and analytics efforts.
              7. Managed internal blog content.
                      Years of Experience
                      Experience
                      2-5 Years
                      Experience Level
                      Level
                      Executive
                      Education
                      Education
                      Business Management